Course: IP Fundamentals & Business LAN Networking Essentials: A Cable Provider — Business Installation & Repair Workgroup Perspective

This course is maximized and streamlined to the specific “bottom line/need to know” perspectives of a Cable Service Provider’s Installation and Repair (Business) workgroup. Whether your company is installing a cable modem or fiber to the customer’s Business; it is absolutely essential your employees understand the fundamentals of IP as it relates to Internet browsing, emails, streaming video services as well as server and data transfer and of course Voice Over IP and video conferencing communications! It is also essential that your employees understand the fundamentals of Business LAN Networking technologies specifically related to that myriad of Business customer devices and how they operate within the LAN as well as to and through the Business LAN router (both customer-owned or Cable Provider-supplied options).

Installation & Repair

Central Office Tech

(NOC) Network Operations Center (TAC) Technical Assistance Center

Installation & Repair

Central Office Tech

NOC TAC

Equips your workgroup with the essential knowledge they require for competent and professional installation & support of broadband Internet Access circuits (AA CABLE MODEM, VA CABLE MODEM or fiber). ü Increased customer satisfaction

ü Quicker installs

ü Fewer repeat calls

Course: IP Fundamentals & LAN Networking Essentials - A Cable Provider, Business Installation & Repair Workgroup Perspective Course #: IC-5103 Course Length: 2 days

USA Cable Workgroup Essentials Series - Course # IC-5351

Who Should Attend: Course Benefits:

ü Quicker problem resolutions

USA Cable Workgroup Essentials Series - Course # IC-5103

Workgroup Curriculums Business I&R Installation & Repair - CO & NOC

Incremona Communications 951-212-5280

IP Fundamentals & LAN Networking Essentials - I&R Business

Cable Course: IP Fundamentals & Networking Essentials - A Cable Provider Business Installation & Repair Perspective

Course Number: IC-5103 Course Length: 2 days

Essential Installation & Repair Skills (Business Workgroup)

IP Fundamentals will focus on the sequence of IP message events that occur when your customer browses, checks email, streams videos, makes/receives SIP VOIP calls or does speed tests.

Errors at all stages of the communications path are identified. Employees will not only learn what these problems are, they will also learn what tools can be used to analyze and address the various problems.

Incremona Communications has provided exclusive on-site training to hundreds of rural telephone companies throughout the USA, as well as large providers such as AT&T, Cox Communications, Time Warner Cable for more than 30 years.

Our workgroup-focused curriculums fit your specific needs, ensuring that your employees come away with tangible skills and techniques to ensure future success. 00

USA Cable Workgroup Essentials Series - Course # IC-5103

Interactions with the Business Customer and Trouble Shooting Skills Learn strategies to troubleshoot the more complex problems encountered with business customers; isolate, demonstrate and professionally communicate these issues to your customer during the initial installation or on a follow up service call.

Understand how issues outside of your own company make it appear the problem is in your equipment, broadband circuit or network, when it is not. 0

Ethernet Essentials (WIFI & Hard-Wired) & LAN Networking Fundamentals Foundational elements will be related to concepts like throughput, line speed and the buffering seen on the mobile devices and computers within the LAN.

Customer LAN networking (wired or wireless) to and through the router, across the broadband circuit & your IP network, then across & through the Internet!

Incremona Communications 951-212-5280

Course Overview and Objectives

This course addresses the complex IP technology issues bombarding cable provider employees, specifically those who install, support and troubleshoot problems with Business broadband Internet Access circuits (cable modem or fiber).

Employees will have a unique & targeted understanding of the IP/ Ethernet based technologies their business customers are using over their circuit as well as how to troubleshoot and identify problems.

LAN Router Essentials, WIFI Operation, Testing WIFI Interferers & Noise Levels Customer LAN router essentials & important configurations and terms are learned… Ethernet operation (hard-wired and WIFI) to and from the LAN router.

Checking MAC address client lists, LAN settings, WAN values, NAT, dynamic vs. static IP, port/firewall settings, pinging, tracerouting, ipconfig commands…

How to configure the IP settings on the various customer devices within the LAN. WIFI (2.4GHz & 5GHZ) fundamentals and WIFI testing are covered as well!

IP Fundamentals & Networking Essentials - I&R Business

Install / Repair