US 97 Freight Plan, Survey Summary - Oregon Documents/US 97 Fre… · FedEx (distribution center in Bend) 3 Knife River Corporation2 Combined Transport1 (Located in Central Point,

US 97 Freight Plan, Survey Summary - FINAL Page 1/18

US 97 Freight Plan, Survey Summary November 14, 2018 – Final

Overview This document describes outreach and engagement with freight industry stakeholders and their feedback on their experiences, concerns, needs and priorities related to freight travel on US 97 in Oregon. The survey questions were developed to broadly confirm the findings from the US 97 Freight Plan, Phase 2 Existing Conditions Report.

Feedback was collected using a month-long online survey and two days of in-person tabling at four truck stops along US 97. A total of seventy-nine (79) responses were recorded during this period. This approach was intended to reach drivers who have direct experience with the facility while achieving a higher response rate and maximizing opportunities for quality feedback.

Online survey questions were formatted to complement the in-person survey. The online survey increased the geographic breadth of participation and was available over a longer period of time. The survey was mobile friendly and designed to be shared via social media and industry distribution lists.

Survey questions identified:

1. the type of respondent and how they typically use US 97 to haul freight;

2. perceptions of US 97 and known problems with safety and mobility; and

3. suggestions for future outreach, and to identify individuals who may have further

insights to share about parallel and connecting facilities.

Online Survey Methodology Fifty-six (56) respondents provided online feedback. Links to the online survey were provided at truck stops and were advertised via email and direct phone contact with the list of government and industry groups below. Interested participants with their own mailing lists were encouraged to forward the bit.ly/us97freightsurvey URL to anyone who might be interested in providing feedback. The bit.ly url registered 322 clicks, 277 of which came from email or direct browser entry. Thirty-six (36) responses were registered as coming from emails sent from ODOT’s GovDelivery email service.


Freight Stakeholder and Advocacy Groups Oregon Freight Advisory Committee

Oregon Trucking Association1,2

Oregon Public Ports Association2

ODOT Motor Carriers (forwarded to a

broader state industry email list)

Private Shippers and Carriers (Providing service or with locations along US97.)

Northwest Container Services1,2

United Parcel Service

Central Oregon Trucking

Oak Harbor Freight (terminal in Bend)

FedEx (distribution center in Bend) 3

Knife River Corporation2

Combined Transport1 (Located in

Central Point, OR)

Les Schwab

Lowes3

Swift Transportation

Tabling Methodology The project team engaged with 68 freight drivers at four locations over a two-day tabling period. Drivers were encouraged to take the survey and offered bottled water as an incentive for participation. Twenty-three (23) drivers completed the paper survey. All engaged drivers were offered project information and, if they hadn’t already taken the survey, encouraged to take the survey online at a later time. The project team also provided flyers, fact sheets, and other materials at each of the host truck stops to encourage additional driver participation.

Table 1. Tabling/In-person Outreach, US 97 Freight Plan Location Date/time People Engaged Completed Paper Survey

Chemult, Pilot Travel Center 8/1/18

5:30-8pm 32 12

La Pine, Gordy’s Truck Stop 8/2/18

6-8:30am 24 10

Madras, Madras Truck Stop 8/2/18

5:30-8pm 8 1

Madras, Plateau Travel Plaza 8/3/18

6-8:30am 4 0


Feedback Summary Drivers, freight company workers, and industry stakeholders provided information regarding their experience using US 97 as a freight route. Drivers made up about half of respondents, balanced by a mix of industry, citizen, and government professionals. Most drivers and freight companies indicated that they use US 97 as part of regional (62%) or national (26%) travel. Respondents reported using all segments of the corridor, with the highest concentration of travel through Bend (72%), and the lowest between US 197 and Madras (47%). Respondents mostly access US 97 from I-84 (67%) and OR 58.

Less than half of all respondents (39%) rated the corridor as a “good” or better freight route. Respondent concerns were primarily focused on traffic volume, the availability of pull-outs and climbing lanes and overall safety. Winter weather was also identified as a significant issue, with a number of respondents reported rerouting to avoid US 97 during winter weather or high traffic times (summer). Major routes used were I-5, I-84 and OR 58. A minority (20%) use US 97 as an alternate route, mostly to avoid winter weather on I-5.

Various areas throughout the corridor presented problems for drivers. The most commonly cited delays were described near Bend, La Pine, Madras, and Klamath Falls. Delays and problematic sections often extended from these urban areas into nearby rural areas. Other common problems cited included overall safety, traffic congestion, a lack of passing lanes and pull-outs, and issues related to seasonal traffic patterns.


Survey Questions

Q1: How would you describe yourself? 79 respondents answered this question.

Truck drivers made up around half (54%) of survey participants. Freight company workers were the second largest group of respondents (24%). Dispatchers and advocacy groups participated in lesser numbers. The 19% who identified as “other” included of ODOT, Federal and State employees, citizen travelers and commuters, medical transporters and retired freight drivers.

Q2: Generally, how would you rate US 97 as a freight route? 56 respondents answered this question.

Respondents were split between rating US 97 as generally good (39%) or poor (43%). 18% of respondents were neutral. Respondents who identified as “Truck drivers” provided a similar assessment of US 97 as non-drivers.

Very Poor Poor Neutral Good Very Good

7.14% 4

35.71% 20

17.86% 10

37.50% 21

1.79% 1

54%

8%

24%

6%

19%

I am a truck driver I am a truckdispatcher

I work in anothercapacity (not a driveror dispatcher) for acompany that hauls

freight

I work with a freightadvocacy group

Other (pleasespecify)

How would you describe yourself? (Check all that apply.)


Q3: Where do you experience the most problematic delays on US 97? 39 respondents answered this question.

Participants were asked to identify where they experience the most problematic delays and describe the location or identify by using numbered segments on a map. As shown in Figure 1, the segments from Madras to La Pine were most commonly cited as having problematic delays, especially in the urban areas. The portion of the corridor from La Pine to Klamath Falls followed close behind.

Figure 1. Most problematic delays on US 97

Respondents described delays related to highway design, lack of travel lanes, too-short passing lanes, inability to bypass urban areas, traffic and urban congestion. Safety, the need for additional, larger pull-outs were also commonly cited.

Lack of services, such as a parts store and parking were described as a cause for shipping delays. In one example, a driver was delayed a whole day in Madras waiting for an axle part and a knowledgeable, certified repair technician. This driver mentioned that repairs are common for freight drivers and a lack of qualified services and technicians causes delays unique to the US 97 corridor.

All Number of Delay Comments by Segment

5

4

2

10

8

9

8

13

8

7

7

0


Table 2. Comments about problematic delays on US 97 by segment

Segment Comments

1 Madras to

Biggs

Madras to Biggs causes delay.

Lack of passing lanes and/or climbing lanes from 97/197 split to Biggs Jct. From MM 0 to

approx. MM 75ish has the most issues for us.

Segments 1-7 cause delay during summer.

2-4 Madras

Area

Overall delays in ‘Central Oregon’. Downtown Madras causes delay.

Section 4, between Redmond and Madras.

2-8 Madras to

La Pine

All areas from Madras to La Pine cause delay.

Central Oregon causes delay.

Jefferson to La Pine, sections 3-8, cause delay.

Section 4 traffic delays the whole way.

Visibility delays on sections 5 and 6 North of Madras and South of Chelmult. In section 7 all

cities cause delay.

5-7 Bend to

Redmond

All of Bend and the South End of Redmond cause delay. The Bend to Redmond area causes

delay.

South of Bend to Redmond causes delay.

9-11 Klamath

Falls to La Pine

Klamath Falls and Klamath Falls Metro areas cause delay. Between Chiloquin and La Pine.

Segments 9-11 during winter

Especially segments 9 and 10, Klamath Falls to La Pine.

Map segment 9 is the most problematic. To improve U.S. 97's freight safety it needs to be a four

lane highway.

1-11 All sections

Most of 97 that doesn't have passing or double lanes, sections 1- 11.

South-central to Central Oregon

The entire length of the highway has not kept up with demand. The lack of passing lanes and

bypasses adds to the impatience of the travelling public hence they make dangerous decisions

in terms of passing. The route is the oversize route with the largest loads on a two-lane highway

which is also the main street of many towns and cities.

It is not just 97. Trucking Companies are losing hundreds of thousands of dollars due to sitting

on the road while an accident is investigated and/or cleared, money and jobs lost when a

trucking company loses a truck and sometimes a driver due to an inebriated driver.

More lanes needed or reroute through cities.


Q4: What are the biggest types of problems that impact freight travel on US 97? 61 respondents answered this question.

Traffic volume (97%) is the most common problem impacting freight travel on US 97. A lack of climbing or passing lanes (93%), overall safety (89%) and inadequate shoulders or pull-out areas (87%) also impact freight travel. Winter weather is identified as a major safety concern, with 93% of respondents recalling winter weather problems impacting travel. Respondents indicated that roadway grade, traffic signals, curves and construction zones have less impact on freight travel.

Q5: Are there other significant issues that impact freight travel on US 97? 30 respondents answered this question.

Heavy, increased traffic continues to impact travel (6 comments), especially in areas with only one-lane or that experience seasonal travel changes. Respondents called for longer or additional passing lanes (7), and more rest areas (4) and pull-over locations (4). Respondents noted trouble at intersections leading to unsafe conditions, such as local traffic running stop signs to beat traffic or unsafe passing behaviors (5).

0%

10%

20%

30%

40%

50%

What are the biggest types of problems that impact freight travel on US 97? (Check one per row.)

Always a problem Often a problem Sometimes a problem Seldom or never a problem Not sure


Q6: Where do the problems noted above usually occur? 37 respondents answered this question.

Figure 2. Sections with significant issues impacting travel Participants identified areas that correspond with issues impacting travel. Traffic and winter weather North of Klamath Falls (14) and between Bend (11) and Redmond (8) were cited as areas of concern, along with smaller cities such as Madras (11) and Chemult (9). Highway access along the corridor was noted, with drivers reporting problems when entering and leaving truck stops (4). Respondents also cited problematic interactions with local drivers pulling out from side-roads. Many (13) respondents identified these issues along the whole US 97 corridor.

Q7: Do you have experience hauling freight or working for a company that hauls freight on US 97? 61 respondents answered this question.

The majority (84%) of respondents reported having experience hauling freight or working in a company that hauls freight on US 97. 16% of respondents did not have freight experience on US 97.

Q8: How often do you or your company use US 97 to haul freight? 47 respondents answered this question.

Respondents use US 97 frequently, with 75% traveling the route at least once a week and 32% using the route daily.

All Number of Issue Comments by Segment

13

2

3

7

6

8

9

11

9

14

6

1


Q9: Do you make pick-ups or deliveries on or near US 97? 48 respondents answered this question.

Two thirds (66%) of respondents reported using US 97 to make drop-offs and deliveries along the corridor.

Q10: What is your usual range of operation? 47 respondents answered this question.

Regional (62%) and national (26%) ranges of operation are the most common, with local and international routes being the least represented. These responses highlight the importance of US 97 for longer trips.

Q11: Which segments of US 97 (in Oregon) do you typically travel when hauling freight? 47 respondents answered this question.

The majority of travel happens relatively evenly along the corridor, with Bend and Klamath Falls receiving the most freight traffic. Compared to other sections, connections to HWY197 from Madras and Columbia River were the least travelled. Even so, these sections were highlighted by 50% of respondents as important travel routes.

32% 30%

13% 13%9%

4%

Every day A few times aweek

About once aweek

A few times amonth

Once a month Less than once amonth

How often do you or your company use US 97 to haul freight?(Choose one.)

11%

62%

26%

2%

Local Regional National International

What is your usual range of operation? (Choose one.)


Q12: Do you regularly access US 97 by any of the following connecting highways? 45 respondents answered this question.

Respondents reported using Interstate 84 (67%) and HWY 58 (51%) the most regularly as a connection to US 97. OR 20 (36%), OR 26 (29%) and OR 140 (27%) are important connections. Combined regular access for OR 138 and OR 66 is 22%.

Q13: Do you ever reroute to avoid US 97 at certain times of year? 49 respondents answered this question.

A sizeable minority (43%) of respondents indicated that they do re-route to avoid US 97 at certain times of the year.

51% 47%62% 64% 62% 64%

72%64% 68% 64%

53%

Which segments of US 97 (in Oregon) do you typically travel when hauling freight?

43%57%

Yes No

Do you ever reroute to avoid US 97 at certain times of year? (Check one.)

67%

29%36%

51%

9%

27%13%

Do you regularly access US 97 by any of the following connecting highways?

(Check all that apply.)


Q14: When do you reroute to avoid US 97? 14 respondents answered this question.

When respondents re-route, 64% do so because of winter related conditions. Other reasons included construction, and wild-fire season.

Q15: Why do you reroute to avoid US 97? 12 respondents answered this question.

Reasons for re-routing reflected winter safety concerns due to road conditions (black ice, insufficient plowing) and unsafe traffic speed for conditions. Seasonal congestion and summer traffic were also cited as reasons to avoid US 97.

Q16: When avoiding US 97, what route(s) do you use instead? 11 respondents answered this question.

Half of respondents who use other routes said they use I-5. Other routes include I-84, US 197 and US 58. One driver reported using logging roads to avoid US 97.

Q17: Do you ever use US 97 at certain times of year to avoid other routes? 47 respondents answered this question.

The majority (81%) of respondents do not use US 97 as an alternative to avoid other routes.

Q18: When do you reroute to US 97 to avoid other routes? 6 respondents answered this question.

Re-routing to US 97 is usually dependent on I-5 traffic or winter snow conditions. Also, factors such as OS/OW permits affect rerouting choice.

Q19: Why do you reroute to US 97 to avoid other routes? 5 respondents answered this question.

Avoiding I-5 traffic and avoiding winter weather are the most common reasons to use US 97 as an alternative route.

Q20: When you reroute to US 97, what other route(s) are you avoiding? 5 respondents answered this question.

US 97 provides an alternative route when avoiding US 26, US 20, I-205, I-84 and I-405 (in the Portland area). Also, drivers avoid state highways 89, 44, 97/58 and I-5 closures.


Q21: How many axles does your vehicle(s) have? 45 respondents answered this question.

Drivers with five axles are the most common (65%) on US 97, followed by vehicles with six or more axles (36%). These findings underscore the importance of US 97 as a route for large trucks.

Q22: Which of the following truckload, trailer types, and configurations do you typically use when hauling freight on US 97? 45 respondents answered this question.

Semi-trucks (36%), dry vans (36%) and flat-bed trucks (29%) are the most common configurations found on US 97. Auto-racks, dump-trucks and concrete mixers are the least used along the corridor. Other types mentioned were: container, chip, log, lowboy, oversize specialized equipment, utility vehicles, passenger vehicle, truck and trailer tanker, RGN and multi-axle heavy haul.

Q23: What are the best ways to provide information and collect feedback from drivers on US 97 in the future? 29 respondents answered this question.

E-mail and online resources were reported as the best way to provide and collect feedback from drivers. Development of a ‘trip-check’ online resources, similar to CalTrans, can allow drivers to check traffic conditions efficiently while on the road. Incentives for feedback and industry partnerships could increase engagement.

36%

27%

7%

29%

0% 2% 0%

16%

7%

36%

18% 18%

Which of the following truckload, trailer types, and configurations do you typically use when hauling freight on US 97?

7% 9% 7%

64%

36%

2 3 4 5 6 or more

How many axles does your vehicle(s) have? (Check all that apply.)


Q24: May we contact you with follow up questions? 52 respondents answered this question.

73% of respondents were receptive to answering future questions.


Appendix: Open Ended Responses

Q3: Where do you experience the most problematic delays on US 97? (Describe location or identify by map segment.)

1. Madras

2. Through Madras through to Bend and LaPine

3. 3 & 8

4. 1

5. Most of 97 that doesn't have passing or double lanes. Sections 1- 11

6. Central Oregon

7. 6 to 7

8. Between Chiloquin and La Pine

9. Segment 1, lack of passing lanes and/or climbing lanes from 97/197 split to Biggs

Jct. From MM 0 to approx. MM 75ish has the most issues for us.

10. Segments 1-7 during summer; segments 9-11 during winter

11. South of Bend 7 to north Redmond 4

12. from South Central Or thru Central Or.

13. 10 & 9

14. "La Pine to Bend"

15. 7

16. 4

17. The entire length of the highway has not kept up with demand. The lack of

passing lanes and bypasses adds to the impatience of the travelling public hence

they make dangerous decisions in terms of passing. The route is the oversize

route with the largest loads on a two-lane highway which is also the main street

of many towns and cities.

18. 3 - 8

19. 3 - 8

20. Almost the whole way, 4 traffic. 5 visibility, 6 north of Madras and South of

Chelmult.7 all cities.

21. 10

22. section 8 for delays.

23. segment 4,8,9 in that order

24. It is not just 97. Driving in this state has become a nightmare due to the

marijuana use - and with no plan in place to test as they do for alcohol. Trucking

Companies are losing hundreds of thousands of dollars due to sitting on the road

while an accident is investigated and/or cleared, money and jobs lost when a

trucking company loses a truck and sometimes a driver due to an inebriated


driver - usually that has no insurance and most of the time no driver’s license

due to suspension. Also, insurance rates for everyone has gone up due to this

idiocy - the pot people usually do not have insurance because they are already

not insurable. So the rest of us pay our part AND theirs and they skate. This has

got to stop. No one is safe on the road now. I think that since the state

authorized the marijuana and does not stipulate harsh sentencing for druggies -

even when they kill or injure someone, all vehicles should be equipped with

breathalyzers or whatever will test for alcohol AND POT, AT THE STATES'S

EXPENSE, so that not one single driver can start their car until they test.

However, since the pot people usually are driving vehicles that would not pass

inspection with out of date tags, I guess then only the sober sane people would

be inconvenienced. Why does the law enforcement not look at the tags and

stop/impound cars that have tags years out of date???? Those people usually

have no license - they have no license for a reason! THEY ARE NOT SUPPOSED TO

BE DRIVING!! The law enforcement around here just sucks up the money and

turn their heads to known criminals & law breakers.

25. 1,6, 7, 9,10

26. Segment 6-7 Bend, OR

27. Map segment 9 is the most problematic. To improve U.S. 97's freight safety, it

needs to be a four-lane highway.

28. Segment 9

29. Central Oregon act 4

30. traffic congestion and lack of parking

31. 10

32. Madras to Biggs

33. bend/Redmond, or

34. we need more lanes or reroute through cities

35. No, need parts for these truck drivers. not enough pull outs or big enough.

36. Madras downtown, Redmond south end, Bend all. 3,5,7

37. city area

38. segment 2-8

39. Klamath Falls metro


Q5: Are there other significant issues that impact freight travel on US 97? (Explain below.)

Q6: Where do the problems noted above usually occur? (For each problem, describe the location or identify by map segment.)

Q5: Are there other significant issues that impact freight travel on US 97? Q6: Where do the problems noted above usually occur? Section

road conditions, not enough pull outs Moro to Madras- La Pine to K-falls 1,2,3

through Bend, Madras and La Pine 3,4,5,6,7,8

This should be a 4 lane at least for the entire route. It's a heavy truck and rv route and the

lack of adequate shoulders and passing areas create an unsafe condition.

Pretty nuch the entire route except the Bend area. All

Because most of 97 is two lane and when you get a passing lane, a faster truck will pass

along with the impatient passenger cars slowing them down and causing annoyance and

deadly accidents when people start passing unsafely.

Segments 1- 11 that don't have double lanes. All

Bad drivers Central and southern All

Entire route All

The road needs to be wider and more passing lanes. Maybe a median

Bend, Redmond, and Madras are the other major slowdowns. Heavy traffic coupled with non

sync traffic lights, inhibit a steady flow thus creates stop and go depending on the time of

day or weather.

Madras to Bend 3,4,5,6,7

Lack of quality connections from Interstate 5, especially during the winter. Segments 4 and 9 4,9

Ongoing construction.

Too many speeding trucks that think they own the highway, very dangerous, especially in the

winter.

South Central and Central Oregon. All

8, 9, 10 8,9,10

Gilchrist through Madras 2,3,4,5,6,7,8

7 7

The small towns and cities that do not freight or traffic in general going down their main

street. Realizing the local traffic and ped safety is extermely important the addition of lights,

crosswalks, ped islands and reduced speeds all impact freight mobility.

Chemult, Cresent / Gilchrist, LaPine, Sunriver area, Bend,

Redmond, Terrabonne, Madras

9,8,7,6,4,3

Not enough passing lanes. People making risky passes often in a wreck. People camping in

the left lane. And or holding up traffic

5 - 9 5,6,7,8,9

Not enough passing lanes. People making risky passes often in a wreck. People camping in

the left lane. And or holding up traffic

5 - 9 5,6,7,8,9

Lack of parking and rest areas They happen the whole route all

Not enough truck parking and rest areas All the way all

no snow zones section 9 needs to be in the snow zone 9

entire state all

Area is becoming over crowded and the infrastructure is not able to keep up. Heavy traffic in the mountains, no passing lanes and a lot of

curves. Also congestion at intersection with other connecting

highways and main local city and county roads.

all

lack of truck stops and adequate parking with services for drivers to rest and relax in the area

from LaPine, OR to Biggs Junction, OR

LaPine to Biggs Junction - Segments 1 through 8. 1,2,3,4,5,6,7,8

Segment 9 9

Traffic volume is high Segment 9. Traffic volume is high 9

heavy traffic bend and redmond areas 5,6,7

If there were stretches where there is more than one lane in certain spots

with 1 line yes all

In the last 2 days pulling DSI for Pilot multiple people running stop stigns to beat traffic

almost hit 4 times one day

Klamath Falls to HWY 58 9

passing lanes should be longer

klamath falls northbound scale 9,10

too much traffic hill near Chiloquin can be dangrous 9

pulling out of side roads all

accidents during winter driving, between OR58 to K Falls north

and south

9,10,11

truck stops and pull over locations MM 1-90 5

good

traffic in summer and winter, not enough lanes. K. falls, chemuth, bend/redmond, madras 3,6,7,8,9,10

leaving truck stop all

more pullouts and brake time up and down 97 all

Stupid people Bend 7

mostly in winter time la pine &klamath fall 8,9,10

10-congestion 7-congestion 7,10


Q14: When do you reroute to avoid US 97?

Q15: Why do you reroute to avoid US 97?

Q16: When avoiding US 97, what route(s) do you use instead?

When do you reroute to avoid US 97? Why do you reroute to avoid US 97? When avoiding US 97, what route(s) do you use instead?

Summer Weekends, Summer Weekends traffic and construction

winter months winter road conditions I-5

During daylight hours Heavy traffic, unsafe drivers 138, 31

Congestion and weather congestion

58 going to Portland, 206, if coming from 84, and 95, 78(?) to Burns,

Prineville

Construction delays travel Same as 14 Alternative routes including logging roads

Winter storm Ice on road Come across whatever highway that's closest to destination

often times in extreme winter conditions To much congestion I-5 when possible

Fire season to avoide I-5 delays I-5

winter

people in a hurry in winter not know how to

drive in weather I-5

winter snow I5

I5

winter roads not good, spillery, black ice US197, US58

when freezing

Winter Weather I-84 to I-5

Q18: When do you reroute to US 97 to avoid other routes?

Q19: Why do you reroute to US 97 to avoid other routes?

Q20: When you reroute to US 97, what other route(s) are you avoiding? When do you reroute to US

97 to avoid other routes?

Why do you reroute to US

97 to avoid other routes?

When you reroute to US 97, what

other route(s) are you avoiding?

Winter Winter weather

Winter Winter weather problems

between Bend and Portland.

US26, US20

When traffic, weather or

construction situations on I-5

deem it necessay and when

OS/OW permits require it.

Same as above. I-205, I-84, I-405 in the Portland area.

When Interstate 5 closes. When Interstate 5 closes. When Interstate 5 closes.

Snow HWY 89, 44

I-5 jam to pass the traffic jam 97/58

Q23: What are the best ways to provide information and collect feedback from drivers on US 97 in the future?

1. online

2. ODOT website

3. News

4. Post on different social media's, send out questionnaires.


5. Surveys

6. Not sure

7. Email, maybe Public meetings

8. Provide packets at the POE and truck stops. Provide incentives for feedback.

9. Weigh stations, OTA, trucking companies that often travel these routes.

10. Newspapers and radio.

11. To be honest; just listen to what the industry has been saying for fourty years not

just the loudest people in the room. In most cases they are local groups or folks

that do not what change to come to their community.

12. "Cut to the chase. make it as close to an interstate highway as you can. Rest areas

and truck stops will come with development. I understand the need to reach out

and look for solutions, however this is a short-term approach on something that

needs a long-term solution. It’s only going to get worse."

13. Mail, email, survey on social media

14. This works if your signed up.

15. hand out survey cards that link to a survey site. All scales and OSP

16. short surveys at the Klamath Falls Port of Entry

17. collect info at weight stations and truck stops

18. like this

19. surveys available online; placed at commercial stops; or placed at truck scales

along the route.

20. Surveys at scales

21. Email

22. 2 lines

23. maybe make a trip check more like CalTrans just import Hwy number get all route

info written down.

24. text message/email

25. truck stops

26. Help 97 for the truck driver on brake down time.

27. website

28. Online

29. E mail