INSIDE... Sr. DorothyGourley retiresafter 26 years of service.

Ursuline SeniorServices 2010-2011 annualreport inside.

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PSO CommunityPartners Concertfeaturing En Vogueis June 29.

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Winter 2012

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USS Offers Support of StrokeSurvivor Connection

Ursuline SeniorServices/Good GriefCenter MergerNonprofit organizationsUrsuline Senior Services andthe Good Grief Center forBereavement Supportannounced a merger of theiroperations, effective October 1.

Ursuline Senior Services,headquartered in Pittsburgh’sEast End, provides a network ofcoordinated support services forsenior citizens who often sufferabuse or neglect or otherwisehave difficulty handling theirday-to-day affairs.

The Good Grief Center, locatedin Squirrel Hill, is the region’sfirst and only comprehensivecenter dedicated exclusively tobereavement support for allages. Both organizations serveindividuals throughout westernPennsylvania and beyond. TheGood Grief Center willmaintain its current mission,continuing to serve all agegroups as a division of UrsulineSenior Services.

Last year more than 300,000Americans survived strokes. Mosthad no warning they were aboutto suffer a stroke - it justhappened. In a brief momenttheir lives were forever changed.

The Stroke Survivor Connectionis a program of physical andmental activities and counselingto support patients and theirfamilies recuperating from stroke.The Stroke Survivor Connectionis centered on regular meetings,hosted by trained facilitators. The meetings offer mental andphysical exercise, peer support,sharing of information andresources, and valuablesocialization opportunities. The program offers connection to friendship, fun and supportwhen it is needed most.

Unfortunately, due to fundingdifficulties, the Health HopeNetwork had to suspend itsformer sponsorship of the StrokeSurvivor Connection program.However, several group leaders,sponsors, and sites have kindlystepped up to continue the

program on their own, most on abiweekly or monthly basis. Insearching for ongoing fundingsupport and/or a new organizationto sponsor some or all of thegroups, an agreement has beenworked out with Ursuline SeniorServices (effective January 1, 2012)whereby we will support anyfacilitators who are willing to continue their efforts asvolunteers—at this point—as an extension of Ursuline’sDivision of Volunteer Programs.A facilitators’ group has beenformed under the coordination oflong-time SSC facilitator PennyLocke, who will assist Director ofVolunteer Programs Karen MillerTobin in providing administrativeand logistic support to all currentand future groups interested insuch affiliation.

See back page for more factsabout recovery from stroke.

URSULINE SENIOR SERVICES 2010-2011 ANNUAL REPORT INSIDE

Page 2 All About US • Winter 2012

In addition to the administrativestaff, the following staff assistedin the development of thisnewsletter:

Betty Jane McAllisterRichard MurphyNadine PcholinskyElaine Resetar

Mission Statement—Helping older adults age with dignity.

Administrative StaffAnthony J. Turo, MPAExecutive Director

William Brickner, MEd, PHRDirector of Human Resources &Administration

Dianne Mettrick, BSFinance Manager

Ann Mason, MAT, MEd, NCGGuardianship Director

Cynthia Oliver, MA Good Grief Center Division Director

Nancy Scott, BAService Coordination Director

Michelle Smart, MS, NPMProtective Services Director

Karen Miller-Tobin, MEdVolunteer Programs Director

Roxann Tyger, MPACommunity-Based Options Director

A significant event for UrsulineSenior Services occurred onDecember 31, 2011 when Sr.Dorothy Gourley, CSJ, officially“retired” after more than 26 yearswith the agency as a Guardian ofPerson. Sr. Dorothy was recentlyrecognized by admiring co-workersduring the summer of 2010 whenshe reached her 25th anniversarywith Ursuline Senior Services.

Sister Dorothy has beeninstrumental in providing for thehealth, welfare and safety of ourguardianship wards for the past 26years, starting at the then UrsulineCenter, as our second staffguardian on June 4, 1985.

As a Guardian of Person, Sr.Dorothy eventually took over thecare of most of our wards whoreside in the John J. Kane RegionalCenters years ago. She is wellknown in three of their facilitiesfor her kind-hearted, hands-onmanner with her wards, as well asher knowledge and expertise.

In celebrating her anniversary lastyear, Executor Director Anthony

Turo of Ursuline Senior Servicescommended Sr. Dorothy for hercompassion and 25 years ofexemplary service. Upon herretirement this past December, shewas again recognized as theUrsuline employee with thelongest record of service.

“Sr. Dorothy has always beenlooked up to and regularly used asa resource by her fellow guardiansand other USS staff,” Turo sharedwith the rest of the staff at theagency’s Holiday Event. “We willmiss her deeply, but having been

with US as long as she has meansSr. Dorothy will always remainpart of who we are as an agency!”

Ursuline Senior Services wishesSr. Dorothy Gourley all the bestin whatever her next “encorecareer” turns out to be. We knowthat whoever receives the passionof her caring efforts will beblessed, just as we have been allthese many years. God bless youand keep you, Sr. Dorothy!

Guardian Sister Dorothy Gourley “Retires” after over 26 years with Ursuline Senior Services

PSO CommunityPartners ConcertTickets on Sale Now!Join the PSO and ResidentConductor Lawrence Loh forthe ninth annual CommunityPartners Concert. This year’sperformance features the soundsof En Vogue and the winner ofthe renowned 2012 SphinxCompetition, Gabriel Cabezas.For tickets, call the PSO at 412-392-4900. Don’t forget tomention Ursuline’s code: 30328when ordering your tickets!

All About US • Winter 2012 ANNUAL REPORT • Page 3

One of life’s great blessings is to live out our finalyears with dignity. Sadly, however, this gift isoften not received and for some, the supposed“golden years” are tarnished by loneliness, fear,want and worries. Often abandoned andsuffering from a variety of mental and physicalchallenges, these individuals spend their daysstruggling just to survive and wondering ifanyone cares what happens to them.

For more than 30 years, Ursuline Senior Servicesstaff and volunteers have demonstrated atireless dedication to meeting the basic humanneeds of the elderly in our community. Throughsuch services as Care Management,Guardianship, Protective Services and ServiceCoordination, we reach out annually tothousands of individuals in our region, providingthe care and the compassion they wouldstruggle to find elsewhere.

Our work can be as basic as staying on thephone four hours to help a person navigate theintricacies of setting up cell phone service; asserious as representing elderly individuals incourt to help protect their rights to what littleassets they have; or as rewarding as helping oneman move out of a storage unit and intoadequate housing or arranging for a womanwith brain cancer to enjoy one more trip toKennywood. Whatever the task our dedicatedteam of professionals undertakes, the common

thread is that each isperformed withcommitment,compassion andprofessionalism.

Of course, we do not dothis work alone. Throughthe generosity of our

supporters, they are with us every time we dothe shopping for a bedridden or homeboundsenior, intervene when a person is sufferingabuse at the hand of a relative or advocate for anindividual facing eviction or the shut off ofelectricity or water. And when we extend thehand of friendship to another human being whojust needs to know that someone cares, ourvolunteers and supporters are as much a part ofthat connection as the caregiver in the room.

Please take the time to review this AnnualReport. You will gain at least some idea of thework we do every day to provide care andcompanionship to the elderly of our community.Ours truly is noble work and your continuedsupport makes it possible.

Sincerely,

Tony TuroAnthony J. Turo, MPAExecutive Director

Annual Report2010-2011

From the Executive Director“A Tireless Dedication …”

Ursuline Senior Services

Page 4 • ANNUAL REPORT All About US • Winter 2012

Program ReportsService CoordinationDuring the past year, Ursulines’ Supportive LivingEnhancement Program (SLEP), provided socialservice supports to nearly 800 residents of theCity of Pittsburgh and privately managed highrises. The program’s Angel Tree project broughtholiday blessings to 33 households, 44 individualswon tickets to attend this year’s PittsburghSymphony Orchestra’s Community Partnership’sBoyz II Men concert and 10 residents tookadvantage of tickets donated by the Civic Light Opera.

Additionally, SLEP service coordinators had theopportunity to introduce Better Choices, BetterHealth to high rise residents. This program issponsored through a partnership between thePennsylvania Department of Aging, theAllegheny County Department of Human ServicesArea Agency on Aging, and Vintage, Inc. and isfunded by the American Recovery andReinvestment Act and the United Way ofAllegheny County. Heart disease, osteoporosis,arthritis, asthma and diabetes are just a few ofthe health conditions visited upon many of theresidents in our family communities and high-rises. Allegheny County’s Better Choices, BetterHealth program (aka the Chronic Disease Self-Management Program) provides a series of sixweekly workshops where individuals share, learnand support one another as they manage dailyactivities and deal with the emotions that chronicconditions can create.

Working with John Miller, project coordinator forthe program with the Allegheny Department ofHuman Services/Area Agency on Aging, SLEPservice coordinators had the opportunity to hostsessions at the PA Bidwell, Caligiuri Plaza, CarrickRegency, Glen Hazel and Marian Plaza high-rises.The workshops are open to individuals whoreside in the high-rises, as well as communityresidents 60 and over, and are facilitated by twotrained peer leaders who themselves suffer fromchronic disease. It is this shared camaraderie thatmakes the program so successful. As stated by a

participant from Allentown’s Caligiuri Plaza, andquoted in an article from the Pittsburgh SeniorNews (April 2011 issue), “Everyone comestogether and participates in the classes, and welearn not only what we can do to help oneanother but what we can do to help ourselves.”Reported outcomes include increased exercise,better coping strategies and abilities to managesymptoms, more efficient communication withdoctors, increased energy and fewer doctor visitsand hospital stays. Through group feedbackcomes confidence, and with that, participants arearmed with the skills to manage their chronichealth conditions, and live more active lives.With the completion of the workshops groups ofindividuals continue to meet to walk, do lowimpact exercise on site and provide moralsupport. SLEP service coordinators will continueto offer workshops in their remaining high risesfor the spring.

Protective ServicesThe Protective Services’ team is the mosttenured of all the Allegheny County ProtectiveServices providers, featuring a staff extremelydedicated to the most vulnerable older adults.Ursuline Protective Services’ staff has received572 Reports of Need during 2010-2011, anincrease of 54 reports from the previous year.These reports include allegations of self-neglect,caregiver neglect, abandonment, physical oremotional abuse and financial exploitation.

Twenty four seniors have required emergencyplacement in personal care, nursing home oralternative housing. Two-thirds of these seniorshad to be relocated due to self or caregiverneglect. The remaining have been victims offinancial exploitation. The financial exploitationcases have increased again this fiscal year by 23percent. Staff also noted an 11 percent increasein postal scams. Staff collaborates daily onfinancial cases with the Area Agency on Agingfinancial consultant, police, attorneys, thebanking industry, pension plan personnel, SocialSecurity Administration, United States Postal

All About US • Winter 2012 ANNUAL REPORT • Page 5

Program ReportsService and an array of other professionals.Collaborations have been created with theseprofessionals to increase the awareness of and todevelop new strategies to address the growingproblem of financial exploitation. UrsulineProtective Services’ staff has attended eightfinancial exploitation information sessions thispast year. The seniors that have been financiallyexploited often need emergency assistance withmedications, clothing, food, emergencyplacement and utilities. In the 2011-2012 fiscalyear, the Protective Services staff will continue tocollaborate with other programs to educateseniors in effective and creative new ways toprevent financial exploitation.

Volunteer ProgramsThe volunteers that support the programming atUrsuline Senior Services accept the challenge ofmaking a difference in the lives of those in need.

The volunteer department programs of theagency are the AARP Money ManagementProgram, Senior Reassurance, Senior Companion,and the Stroke Survivor Connection supportgroup. The past year growth of this outreach has made significant impact in providing much-needed information and support for the senior community.

The AARP Money Management Program is amonthly checking account assistance modeldesigned by the AARP Foundation and used tosupport low-income seniors in maintaining theirmonthly bill paying responsibilities. The programexpanded the boundaries to share with itsparticipants the changes in government benefits.One such awareness raising message for thosereceiving their benefits in the form of paperchecks is that these will end in 2013. An

opportunity now exists to inform and assist seniors without checkingaccounts on a safe way to avoidfinancial exploitation of their monies.

The increased awareness of thischange once again offers anopportunity to provide valuableinformation and assistance to AARPMoney Management Programparticipants. In an effort to continueto provide this type of informationand support, the program hasinitiated gatekeepers from theSocial Security Administration aswell as PNC Bank that are keyparticipants in this paradigm.

Senior Reassurance Volunteerscontinue providing wellness calls toseniors who either live alone orwho are estranged from family.These requested scheduled callscontinue to illuminate real need.Recently a volunteer caller had touse a listed emergency contactperson for a participant.

Another Success Story

About ten years ago, the Guardianship Program became

guardians of a person who had lived on the streets, had a

criminal record, drug addiction and the diagnosis of

schizophrenia. This individual was first placed in a personal care

home (PCH) and carefully monitored but made little progress.

Then the individual made some changes and with the oversight

and support of the guardian, was moved into Domiciliary Care

(a family-like home) in 2004. But this person reverted to old

habits and had to leave the program. Back in another PCH, the

individual was provided with the care and compassion needed

to get “clean” from drugs and began to see new possibilities.

After a year, this person was able to move into a CRR

(Community Residential Rehab) and currently has an apartment

in a supervised building with 24-hour on-site staff who help the

residents learn cooking, cleaning and money management.

Staff members have now recommended that the next step is an

apartment in a regular building with only a caseworker visiting

three times a week. With the continued oversight, support and

guidance of the guardian, for the first time in almost ten years,

this ward of the Guardianship Program may live

in the community successfully in 2012.

Page 6 • ANNUAL REPORT All About US • Winter 2012

Program ReportsThe volunteer quickly learned that theparticipant had been hospitalized, but theemergency contact person was “now in need of the service.” It was so rewarding that thereputation of this wellness call has somehowmade an unexpected impact and a difference for another senior in need. Participants andvolunteers have grown from four participantsand three volunteers when received fromContact Pittsburgh several years ago to 16participants and eight volunteers and growing.

As Ursuline Senior Services continues to be a beacon for the elder community, theorganization was approached last year to onceagain broaden its scope to include anothervaluable resource for the senior population,The Stroke Survivor Connection. This groupwas previously a part of Health Hope Network;today it is one of the many valuable supportsunder the volunteer umbrella of UrsulineSenior Service.

To date the group and those interested incontinuing this valuable support have met, and planning has begun to address and supportservice to those who value the assistance ofvolunteers.

Ursuline Senior Services is also host for a portionof the AAA, income-based senior work program,the Senior Companion Program. The SeniorCompanion Program continues to support andvalidate a real need for appropriate seniors achance to give back and receive a small stipendin the process.

Community-Based OptionsThe Community-based Options department(CBO) experienced another active fiscal year,receiving more than 1,100 referrals for serviceand an overall increase of 239 cases by year’send. Through this increase, CBO was able to add additional Care Manager positions to meet the need.

The United Way of Allegheny County awardedUrsuline with a small grant to participate in adepression program for seniors. The pilot wascreated to identify seniors with pre-depressionsymptoms and to provide therapeutic techniquesaimed at preventing depression. As part of theprogram, CBO Case Managers performed over1,800 screenings.

Ursuline Senior Services, CommunityBusiness Owners Join to EnhanceDignity of Local Senior

This past year, Ursuline Senior Services, through itsAARP Money Management Program and otherancillary services, was called upon to assist a mentallydisabled homeless senior without any family findhousing and receive services to age in place.

As he sat with new community friends around a tableenjoying coffee and pastries provided by the localcoffee shop owner, the good-natured gentleman waseager to meet for the first time who he referred to ashis “two new friends.” They were Karen Tobin andTracey Williams, the director and coordinatorrespectfully of Ursuline’s AARP Money Managementprogram, a volunteer bill-paying initiative. While theyconducted the assessment, the coffee shop owner, theconsumer’s new apartment building manager, and thelocal barber shop owner each shared their support byproviding information needed for the assessment andoffering any additional help to assist their friend!

The AARP Money Management Program is one ofseveral programs this senior says he is thankful to bereceiving, all as a result of the referrals made by oneof Ursuline’s care management-based services.Ursuline appreciates every opportunity to join forceswith those selfless individuals in the community whopractice being their “brothers’ keepers.” Thecoordination of community and services in a carecircle around a needy individual often makes thedifference between success or failure in each case. It is also a trademark of Ursuline Senior en Services’approach to the care and support the agency seeks to provide each new elderly neighbor it serves.

All About US • Winter 2012 ANNUAL REPORT • Page 7

Program ReportsCBO developed an emergency response plan sothat a process and procedures would be in placein the event of an emergency or disaster. Thiswould insure that CBO participants’ needs aremet during a crisis. A participant handbook alsowas created to provide participants withinformation on services and reaching their CareManagers. Each handbook also contains anemergency plan to help with their personalpreparedness for emergencies. These handbookswill be distributed during FY2011-2012.

As part of the CBO’s training efforts, thedepartment, along with many additional agencystaff, participated in a two-day Mental HealthFirst Aid training to enhance understanding ofmental health.

The CBO’s connection to the community alsogrew during the past year, as department staffprovided memory screenings at six health fairevents. This year also marked CBO’s third year ofparticipation in National Memory Screening Daythrough the Alzheimer’s Foundation.

The Cart to Heart volunteer shopping servicedexperienced a substantial surge of bothvolunteers and participants: volunteer referralsincreased by 115 percent and participant referralsgrew by 65 percent.

Rosalyn Dukes, the mother of a CBO staffmember, provided free Thanksgiving dinners tonearly 50 individuals and a number of CBO CareManagers and staff members volunteered todeliver the dinners on Thanksgiving Day.

CBO continued to provide holiday gifts to seniorsin need through the West Penn Hospital GivingTree. In all, two hundred seniors received a gift,which were donated by hospital staff anddelivered by Ursuline Care Managers.

GuardianshipThis year the Guardianship Department broughtits message to other counties, participated in the

2010 National Guardianship Association (NGA)Conference in Hershey, gave presentations aboutguardianship and added to our number ofcertified guardians.

Executive Director Anthony Turo, along withProgram Director Ann Mason and occasionallyProgram Coordinator Debbie Mitchell met withthe administrators and staff of 12 Area Agencieson Aging (AAAs) to let them know that UrsulineSenior Services is available to provide guardiansfor their incapacitated citizens. The departmentdiscovered how guardianship is handled by theAAAs in Crawford, Venango, Butler, Clarion,Armstrong, Jefferson, Indiana, Somerset, Blair,Clearfield, Westmoreland and Cambria Countiesas we shared the department’s message over aperiod of nine months.

Six guardians participated in the NGAConference in Hershey while Mr. Turo alsoparticipated as an exhibitor and attended someworkshops as well. Much was learned fromguardians across the country.

Presentations about guardianship were given tothree groups this year: master’s level social workstudents at the University of Pittsburgh, caremanagers from all four Allegheny County AAAprovider agencies and the Society for Social WorkLeadership.

In addition to hiring one new Guardian of Estate,two Guardians of Person—Karol Kerr and TeresaMaynor—passed the exam and became officialNational Certified Guardians, joining five othersfor a total of seven National Certified Guardianson staff.

During this fiscal year, 44 new guardianshipswere awarded to Ursuline Senior Services in anumber of counties. In all, 12 guardians, theprogram director and two program coordinatorsserved as Guardians of Person and/or Estate formore than 250 wards who reside in 15 counties inWestern Pennsylvania.

Page 8 • ANNUAL REPORT All About US • Winter 2012

Throughout the year, Ursuline Care Managers arenominated monthly for an internal “Super SocialWorker” award. Following are just a sample ofwhat these caring individuals do in service to their clients.

This Care Manager ….… has a very caring nature. One of her consumers

was suffering with brain cancer and wanted togo to Kennywood but couldn’t afford it. Thecare manager called Kennywood and thedream trip happened.

… had a consumer who was receiving nursingservices twice a week for wound care. But theconsumer also had trouble paying for gas andwater services and these utilities were cut off.The case manager worked with the utilities toget service renewed and at reduced rates.Ursuline’s Senior Neighbor in Need Fund alsohelped with back payments.

… sat with a participant and his son, andthoroughly explained cost share and their costof services repeatedly, and patiently explainedand re-explained services, as well.

… has opened up more than a few dual FamilyCaregivers and Options cases in the pastmonth. This involved significant paperwork forsome cases where the participant needed onlya small number of items, but this care manageralways put the participant’s needs first andnever complained about the additional workinvolved.

… accompanied another care manager on a visitand ended up greatly helping a participant.While one care manager completed anassessment, the other care manager was ableto assist the other participant in the home withsome phone bill issues. This person feels thatthe more they learn the more educated andhelpful they can become.

... assisted a participant who came in to theagency as a walk-in. The participant was livingin a storage unit and was looking for help to

find a job. This person spent over 25 minutesdeveloping a plan of action with and for thisparticipant.

… got a call from one of their participantsclaiming that he received a letter saying thathis house was being foreclosed on in two days.The care manager, after some investigation,found that the participant had been trying tomake payments but the mortgage companyhad returned them. This staff person gave himthe numbers for legal resources, and thennegotiated with the mortgage companydirectly. The home is no longer in foreclosure.

… assisted the entire department by deliveringalmost all of the Farmer’s Market Vouchers forthe vacant caseloads.

... responded when a call came in for a participanton a vacant caseload who was beingdischarged from the hospital. This caremanager set up the reassessment and tookanother staff person to the visit for support,due to a possible issue with the family. Whenthis care manager arrived at the home, theyfound the participant had not been fed ormedicated and there was question of a familymember taking the participant’s medications.The care manager had to call the police andexperienced the verbal wrath of the familymember. The care manager was able toconvince the participant to leave the home viaa police escort and worked with other staff tohelp place the consumer in a safe setting.

… has been working with the Health Departmentand the Water Authority to help theparticipant correct health and safety issues inher home, as well as working to assist theparticipant in correcting a sewage problem.The participant is bedbound and had a verysick cat and no way to obtain treatment for her pet. The care manager took theparticipants cat to the vet several times andeven took the cat home for an evening afterthe animal had surgery.

For Care Managers, Going “Above and Beyond” is Just Part of the Job

All About US • Winter 2012 ANNUAL REPORT • Page 9

… has volunteered for two memoryscreenings recently andconsistently goes above andbeyond for participants. Mostrecently, this care manager wentout of their way to shop fordesperately needed items for aparticipant who was unable to getto out of their home. This type ofbehavior is common practice forthis staff person.

… assisted a participant withgetting a water billpaid. They spent a lotof time trying to getother agencies to assistthe participant. Whiletrying to get waterservice restored, this caremanager took theparticipant bottled water,carried up many flights ofsteps in the heat.

… completed extra hotweather calls for anothercare manager and alwaysgoes above and beyond,often completing extra visitsabove and beyond what isrequired for caseload compliance.This person also has a lot ofpatience with participants withmental health issues and theywork really well with difficultparticipants.

… consistently volunteers to assistother care managers with thingslike emergency shopping forparticipants on other caseloadsand picking up items forparticipants who are unable to getout, and also for participants noton their caseload. This caremanager has also been readingmail to a blind participant weekly.

Ursuline Marked 30 Years of Service to Senior Citizens with May 18 Gala

Ursuline Senior Services, founded in 1981 to provide a myriad ofservices to senior citizens in need, celebrated its 30th anniversarywith a gala on May 18, in the Ballroom of the Wyndham GrandHotel. Entertainment was provided by River City Brass, led bymusic director and conductor James Gourlay. As an addedbonus, River City Brass was joined onstage by the PittsburghGospel Choir, under the direction of Dr. Herbert Jones.

“The Art of Aging—A Celebration of Seniors Aging with Dignity”was emceed by WTAE-TV news anchor Andrew Stockey.

With nearly 200 guests in attendance, the evening began with a delightful reception bringing together old friends and new supporters to congratulate the agency on 30 years of dedicatedservice to some of our most vulnerable neighbors in need.Primary sponsors making the evening possible included:D’Alessandro Funeral Home, Highmark Blue Cross Blue Shield,Marianne Sufrin Charitable Lead Annuity Trust, and PNC Bank.

Capping off the evening was a memorable mix of brass and voices kicked off by the River City Brass and its director Dr. James Gourlay. Mixing in with the River City Brass were the vocal strains of the Pittsburgh Gospel Choir and Dr. Herb Jones.

The River City Brass and Pittsburgh Gospel Choir join forces on

‘We Shall Overcome’ for one of many highlights of the evening.

Page 10 • ANNUAL REPORT All About US • Winter 2012

Annual Financial Report*July 1, 2010 – June 30, 2011

INCOMECare Management $2,161,401Public Guardianship 643,319MA Public 93,400Private Guardianship 219,137Cambria County 15,900Protective Services 303,340SLEP 1 1 9 , 9 5 1AARP Money Management 36,000I&R 32,495Flu Shot 15,216On-Call 5,400Administration 416,893Marian Plaza 20,270Volunteer Programs 25,000

TOTAL $4,107,722

* audited figures

Annual Program ReportJuly 1, 2010 – June 30, 2011Core ProgramsCare Management .....................................................................................................2,903 ConsumersGuardianship..................................................................................................................355 Wards

Public Guardianship (Includes Court Support) ........................................179 WardsPrivate Guardianship/Kane (Includes Kane & Trust Services)...................95 WardsOut of County (Includes Cambria Care Center)..........................................81 Wards

Protective Services........................................................................................................572 Reports of NeedService Coordination.....................................................................................................778 Residents ServedVolunteer Programs .......................................................................................................115 Consumers

AARP—Money Management Program ....................................................30 ClientsSenior Reassurance Program ....................................................................16 ClientsSenior Companion Program......................................................................43 ConsumersVolunteer Shopping Service......................................................................26 Consumers (275 Trips)

In-Home Flu Shot Program............................................................................................317 Consumers

Total Unduplicated Persons Served.........................................................................5,040 Consumers

Other ServicesAfter Hours On-Call........................................................................................................216 Calls (July – September)Information & Referral .................................................................................................453 RequestsVolunteers......................................................................................................................109 Volunteers

Money Management Program .........23 Volunteer Shopping Service ..........30Senior Reassurance.............................8 Board of Directors ..........................20Senior Companion..............................13 USS Staff ..........................................15

EXPENSESCare Management $2,161,401Public Guardianship 643,319Private Guardianship 298,920Cambria County 15,900Protective Services 303,340SLEP 119,951AARP Money Management 36,000I&R 32,495Flu Shot 15,216On-Call 5,097Administration 414,951Marian Plaza 20,270Volunteer Programs 25,000

TOTAL $4,091,860

All About US • Winter 2012 ANNUAL REPORT • Page 11

DIRECTORSFrank J. AmorusoCEOIntelomed, Inc.

Virginia Calega, MDVice-President, Medical Management and PolicyHighmark, Inc.

Jolie A. Carnahan-GirondiCertified Public Accountant

Nicholas G. CastleProfessor, Dept. of Health Policy & Mgmt.University of Pittsburgh

Maryanne Fello, RN, M EdDirectorForbes Hospice

Vincenza FiorePresident OwnerGinny Fiore Consultants, Inc.

William E. GrahamEmployee Benefits Mgr, Dept of HRAllegheny County

David J. Miller, Esq.AssociateDingess, Foster, Luciana, Davidson & Chleboski LLP

Mark D. Miller, MDAssociate Professor of PsychiatryWestern Psychiatric Institute andUniversity of Pittsburgh Medical Center

Ann C. PlunkettController & Director of Emp. Benefits & PayrollThe Heinz Endowments

Beverly PortisProfessional Development Trainer/ConsultantDevelopment Designs International

Linh QuachAsst. Human Resource ManagerZoom Media & Marketing/ClubCom

Diane S. RichardPublic Information Officer/SpokespersonPittsburgh Police Department

Jean RobinsonActive Community Volunteer

Michael A. SundoChief Financial OfficerThree Rivers Center for Independent Living

Alison WolfsonProject CoordinatorAllegheny County Court of Common Pleas

DIRECTORS EMERITIBarbara K. Shore, Ph.D.RetiredUniversity of Pittsburgh School of Social Work

Guy TumoloRetiredController’s Office, Allegheny County

Ursuline Senior ServicesBOARD OF DIRECTORS 2010/2012OFFICERSDouglas S. King, Board ChairSenior ManagerGleason & Associates, P.C.

Robert T. O’Connor, Board Vice ChairVice President, General ManagerHealthAmerica/Health Assurance

Mike M. Lee, Board TreasurerStrategy & Operations, Financial ManagementDeloitte Consulting LLP

Catherine J. Rossey, Board SecretaryBusiness Banking Sales ManagerPNC Bank Corporation

www.ursulineseniorservices.orgUnited Way Donor Designation Code: 281

Combined Federal Campaign (CFC) Code for 2012: 54651

4749 Baum BoulevardPittsburgh, PA 15213

Phone: 412-683-0400Toll Free: 888-881-4749TDD: 412-683-1023

NONPROFITORG

US POSTAGE

PAIDPITTSBURGH PAPERMIT NO 147

In This IssueUSS Annual Report

inside: Program updates,financials and highlightsfrom 2010-2011.

RETURN SERVICE REQUESTED

Ursuline Senior Services was awarded this Sealof Excellence by the Pennsylvania Association ofNonprofit Organizations (PANO), under theStandards for Excellence.

A stroke occurs every 45 seconds,resulting in a death every threeminutes. However, more than 50 percent of people who suffer astroke show no symptoms beforethe attack. Stroke is the third- leading cause of death in the UnitedStates and a leading cause of serious,long-term disability in adults.

It was once thought that after sixmonths of therapy, a stroke sur-vivor could make no more progresstoward regaining lost function. It isnow known that rehabilitation cango on indefinitely with continuedimprovement. However, physicaltherapy can be costly and is not

often covered by insurances overthe long-term.

The Stroke Survivor Connectionprogram, formerly sponsored byHealth Hope Network and nowsupported by Ursuline SeniorServices, is a network of periodictherapy groups that provide uniquesupport for stroke survivors, theirfamilies, and their caregivers. Forthree hours per meeting, you, andyour caregiver, if you wish, meetwith a qualified group leader toaddress the four components ofstroke rehabilitation – physical,cognitive, emotional, and social –through a variety of mental and

physical activities, discussions of awide variety of topics, and socialinteractions.

The Stroke Survivor Connectionprogram is encouraging and fun. If you have had a stroke, weencourage you to join a group near you – you have nothing tolose and a whole world to gain. The shared friendships, support,understanding, and caring youreceive is invaluable. Call KarenTobin at 412-683-0400 x228 forspecific information.

See front page for more detailsabout the Stroke SurvivorConnection.

Facts about Stroke and Recovery from Stroke

PSOCommunity

Partners Concert

is June 29.

Details on

Page 2!