Ursula Robinson 21-67 Wyndham St S, Guelph ON, N1E 5R3 Phone (613) 262 5460 • E-mai l ursu laarobinson@gmai l . com

STRENGTHS:Effective written and verbal communication skillsEffective leadership and people skillsFast learner and committed employeeCreative and flexibleSpeak English, French, GermanExperienced with Office Products, Wordpress and some Adobe

EDUCATION:2001-2005 Grade 12 Hillcrest High school graduate2006-2012 Carleton University Student, History2014-Present Algonquin College, Creative Writing

Algonquin College Student, Social Media

WORK EXPERIENCE:

Social Media Co-Ordinator/Retail Accounting Clerk April 2014 – PresentMountain Equipment Co-op, Ottawa ON and Burlington ONOrganizing store eventsManaging store's social mediaPreparing and performing television appearances for MECCreating and implementing social media strategy for storeProviding solutions to Member issuesProcessing returns and warrantiesUpdating and creating Member accountsMaintaining stock of product around cash areaAnswering member questionsResolving cash outsCreating deposits and coin ordersFilingInteracting directly with Members and Staff

Seasonal Sales Associate November 2013 – January 2014The Hudson’s Bay Company, Bayshore, Ottawa ONAssisted customersWorked as a cashierResponsible for deposits and opening cashMaintained cleanliness of departmentTrained new associates

Administrative Assistant April – September 2013Polytechnics Canada, Ottawa ONAnswered and directed callsMaintained and updated databaseFilingMaintained staff scheduleLight accounting workOrganized meetings and travelEditing and researchingAssisted with running Annual Conference

Sales Associate October 2011 - June 2012EQ3, Byward Market, Ottawa ONGreeted customers and informed them of promotionsAided clients in building living roomsHelped with inventory and visual displaysMaintained stock and cleanliness of storeAssisted in visual displays and inventory counts

Sales Associate/Stock Room November 2009 - October 2011Jacob Boutique, Rideau Center, Ottawa ONGreeted customers and informed them of promotionsHelped customers find inventoryHelped to form regular client baseMaintained organization of store and inventoryCreated visual displays Line Cook/Kitchen Supervisor August 2008 - October 2009Memories Café, Clarence St., Ottawa ONPrepared food and drink ordersRestocked bar and kitchen Opened and closed restaurantTrained new staff membersKept staff organized and on taskActed as liaison between staff and owner

Hostess/Bartender October 2007 - June 2008One Fish Two Fish, Merivale Road, Ottawa ONGreeted guests and seated themOrganized seating chart and reservations for serviceBussed tables, cleaned and folded linensMade drinks to orderStocked and did inventory for liquorExpediting

Teaching Assistant May - June 2007 Rabanus Maurus Schule, Magdeburger Strasse, Fulda, GermanyPrepared and taught lessonsMarked assignmentsDesigned and delivered an after school conversation class

Nursery Assistant October 2005 - July 2006 Children’s Corner, Hastings Rd., London, UK Cared for children ages 18 months to 2 yearsAided in food preparationSupervised and taught children