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Urbanest
Housing Orientation
StaffWho’s who and what do they do?
Reception Staff
Full-time building staff
▪ Day team - Phee, James, Katheryn
Beckie, Tak, Adela, Simone and La-Mar
▪ Night concierge - Ela, Andrews and
Herbert
▪ Maintenance - Jonathan and Mushi
(Monday to Friday)
▪ Here for everything from general
enquiries, maintenance and a friendly
face
▪ Day team hours - 07:00 to 21:00
▪ Night concierge - 21:15 to 07:00
Be out of bed by 10:00 on cleaning
day
Receive clean linen on cleaning day
Housekeepers will remove reasonable
amount of rubbish – if bins are full
before your cleaning day, you need to
take your rubbish out!
Housekeepers there to help you keep
your flat clean but you are responsible
for keeping your flat clean and tidy
Please don’t send the cleaners away
Housekeeping
4
Housekeeping
Weekly flat cleaning which includes bedroom,
bedding change, hallway and kitchen
Monday - floors 2 to 4
Tuesday - floors 5 to 7
Wednesday - floors 8 to10
Thursday - floors 11 to12
* Commences on Monday 30th January
Residential Life
Full-time and part-time NYU London res life
staff
Chris, Consi, Sonia and Mark
– Building facilities
– Student welfare
– Disciplinary issues
Office hours – weekdays 10:00 to
18:00 (in Byron Court and
Guilford House)
6 Resident Assistants at NYU London
Urbanest: Or, Sophie
Byron: Subah, Louise, Elena
Guilford: Kaila
Differences with the RA structure in NY
All RA’s can provide assistance regardless of
location
Weekly RA drop in hours at reception in all
halls of residence
Organise Res Life events
Pastoral Care
Resident Assistants
- Available out of hours
- Constant building paroles at night time
- First point of call for all issues
- Emergency contact numbers in case
concierge are on patrols 07964757312 or
07964757296
Night Concierge
8
Local Area Where am I, again…?
After 150 years of industrial use, the
area to the north of King’s Cross station is
being transformed into a vibrant new city
quarter. There are new homes, shopping,
offices, cultural venues, bars and
restaurants, there’s even a university. Historic
buildings are being restored and
complemented by contemporary
architecture. These buildings are set within a
framework of new parks, squares and
streets.
Welcome to King’s Cross
*
Building Facilities
2 common areas
- 1st floor Mezzanine with study
area and mac computers to use
- Vending machine
- Laundry room
13th floor common room
- Usually used for gatherings
- Projector
- Main laundry room
Communal Rooms
12
Washers and dryers
Cost
− £2.50 for a wash
− £1.50 drying cycle
− Top up cards from laundry room on
13th Floor
No detergent dispenser so buy from
supermarket
Shared facilities so be courteous
Laundry
13
Wifi available in whole building
Create your own username and
password on the ‘Studentcom’ network
Set up instructions/help available for
those having trouble, just come to
reception to let us know
Troubleshoot number - 0333 123 0115
Computer Stuff
14
Vacuum cleaners, irons, ironing board
available from reception- please bring
ID card
Bikes available to rent for free (minimum
hire of 1 month)
No onsite parking
CAFÉ open Monday to Friday from 7am
Additional Facilities
15
Deliveries
Letters will be delivered directly to your post
box, parcels will be accepted by reception
and details put in parcel book, parcel returns
can be left at reception
Mailing address
Your Name
Room number
Urbanest King’s Cross
Canal Reach
London
N1C 4BD (or 4BE)
Please note, we DO NOT accept any food
items at reception
Looking after your flatWhat do you mean I have to clean up after myself…?
Maintenance issues attended by
Urbanest team, concierge, Maintenance
team or subcontractors
What to report
Submit online Maintenance Request Form
(on NYU London res life & housing page)
If it’s an emergency – report it directly
to reception
Planned maintenance
Access to your rooms…do you want to
be present for maintenance work?
Maintenance
18
Fire Safety How to not burn the building down!
Most fires in the home start in the kitchen –
please take care when cooking:
Only cook where it is permitted
Only use appliances for designed
purpose
Keep all cooking areas clean
Never leave cooking unattended
Keep flammable items away from
cooking surface
Never cook when tired or intoxicated
Use the extractor fan
Powerful electrical devices (rice
cookers)
Do not put metal in the microwave
Safe Cooking
Be prepared and do what you can to
prevent fires
Know your evacuation routes and
keep them clear
Do not tamper with fire safety
equipment
Do not overload sockets
Do not wedge fire doors open
Watch your extension cords and
converters
Submit a maintenance request if
you suspect an issue with
electrical equipment
General Fire Safety
1. Running man signs/Emergency lights
2. Heat detectors in kitchens and smoke
detectors in bedrooms and hallways
3. Call points
4. Sprinklers
5. Fire doors – you must keep these clear at
all times
6. Fire blankets
7. Water and carbon dioxide fire
extinguishers
8.Cooker hood fire suppression system
Fire Safety Equipment
Fire alarm tested every Thursday at 15:00
If alarm goes off at any other time you need
to evacuate
When you hear the alarm
– Evacuate immediately
– Use stairs, not lift
– Do not collect personal belongings
– Do not delay escape but turn off
stove, hair straighteners etc.
– Go the assembly point and wait for
instruction
– Access room alarms
If you discover a fire
– Activate call point
– As above
Evacuation Procedures
Flammable decorations
Fairy lights
Natural or artificial evergreens
Electric heaters, air conditioners, hot plate
burners
Halogen lighting equipment
Candles, incense, outdoor grills, or any other
type of open flame or open coil device
Explosives, fireworks, firearms, or ammunition
Woks or deep fat fryers
Any other object found to block easy egress
Any faulty electronic items (e.g. with
frayed/burnt cords)
Prohibited Items
Housing PoliciesThe boring bits but please stay with us…
A reasonable amount of day guests is
permitted at any time
8 overnight guest passes per full calendar
month
One overnight guest per student
Please ensure that your flat mates are aware
and happy with your guest staying
All guests are your responsibility
All guests must be accompanied by you
Guests are not permitted to stay in the
building overnight without the host present
All guests must be over the age of 18
Guests
26
No smoking
If you can smell cigarette smoke, noise issues,
notify staff, especially at night time
Sound policy
Controlled substances
Alcohol
− You’re all over 18 and can drink
legally…responsibly
Other Important Polies
27
Security in the ResidenceWhere can I keep my passport?
Remember to lock your room by tapping
your fob on the reader
Don’t give your key to anyone else
Lost and stolen keys
Staying safe and secure
29
Roommate RelationsMy roommate can be so darn annoying…
It’s hard sharing your space but living with
someone can be one of the most rewording
experiences
Conflict is a normal part of roommate
relationships but don’t let it fester – address
it
Use us if you need help to resolve issues
It’s still not working…what now?
Roommate Relations
31
Residential Life Living Agreement Form
– Use it to facilitate a good living
environment
– Discuss everything, nothing is too big
or too small (e.g. washing dishes
immediately after use, guests, bed
times etc, etc, etc)
– Pick up from the Hub
– Due 13th February (hand in the Hub)
Check-in Inspection Form due 13th February
(hand into Urbanest reception)
Residential Life Living Agreement Form
32
Be clear
Affirm and acknowledge the position of
others
Address things when they’re still small
Respect your roommate’s stuff
Be careful of who you bring into your
flat…and how often
Be friendly without expecting to be best
friends
Try not to involve others
Be open to change
If nothing else, follow the Golden Rule –
treat your roommate like you’d like to be
treated
33
Top Tips for Good Roommate Relations
Mostly RA led
Weekly res life events email sent every
Sunday lunchtime
– RA Page
– Residence Groups
Meet The ‘Neighbours’ Floor Socials
– Wednesday 1st Feb
Building Socials
– Week beginning Feb 13th
Neighbourhood Connections
– On Fri-Sun, starting late Feb
Keep an eye for loads of other exciting
events!
Residential Life Events
34
All doneAny questions?