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8/4/2019 uptime5UserGuide (2)

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Sybase, PowerBuilder, and other such trademarks are the registered trademarks of SybaseIncorporated.

Solaris, ultrasparc, and other such trademarks are the registered trademarks of SunMicrosystems Incorporated.

All other trademarks belong to their respective companies, property owners, and organizations.

Contacting uptime softwareBy mail:uptime software inc.555 Richmond Street West,PO Box 110Toronto, OntarioCanadaM5V 3B1

Telephone: 416-868-0152Fax: 416-868-4867

Contacting SalesTo contact sales, use the main telephone line: +1-416-868-0152, and follow the prompts.

Please have the following information available so we may serve you better: Operating systems Key applications and databases Deployment Timeframe Project to deploy Key problems Present tools

Contacting Supportuptime software delivers responsive customer support. Customer support is available tolicensed and demonstration users.

uptime software offers user support through the following: Documentation Application Telephone

E-mail


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Internet site

Before contacting support, consult the up.time User Guide, up.time Release Notes, or the helpsystem from the Help button in the application.

To contact sales, use the main telephone line: +1-416-868-0152, and select option #2.


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TABLE OF CONTENTS

Welcome to up.time

I n t r od u cin g u p.t im e .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . 2

Who Should Read This Guide.......................................................... 2

u p .t im e Ar ch it ect u r e .. . . . . .. . . . . .. . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . 3

u p.t im e Serv ice M on it or in g Con cept s . . .. . .. . . .. . .. . . .. . .. . . .. . .. . . 4

Understanding up.time

Und er st an di n g t h e u p. t im e I nt er face .. . .. . .. . . .. . .. . . .. . .. . . .. . .. . 6

up.time Tool Bar ............................................................................... 6

System List....................................................................................... 9

Icons...............................................................................................10

System Icons.................................................................................. 11

Understanding Reports and Graphs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Understanding Reports .................................................................. 12

Understanding Graphs ................................................................... 12

Und er st an di ng Agen t s. . . . . .. . . .. . .. . . .. . .. . .. . . .. . .. . . .. . .. . .. . . .. . .. . .13

Understanding Major and Minor Versions ...................................... 13

Und er st an di ng t h e up . t i m e Dat aStor e . . .. . .. . . .. . .. . . .. . . .. . .. . . 15

Connecting to the DataStore Using ODBC .................................... 15

Und er st an di n g Ser vi ce Mon it or s . .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . . 17

Understanding Database Monitors................................................. 17


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Understanding Agentless Monitors Using Net-SNMP.................... 17

Understanding Services .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Understanding Service Groups ...................................................... 20

Under stan din g t he St at us of Serv ices . . .. .. .. . .. .. .. .. . .. .. . .. .. 21

Und er st an di n g Dat es a nd Tim es. . . . . .. . . .. . .. . .. . . .. . .. . . .. . .. . . .. . 22

Und er st an di n g Ret ain ed Dat a . . . .. . .. . .. . . .. . .. . . .. . .. . .. . . .. . .. . . .. 24

Installing up.time

I n st all at io n Plan .. . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . 26

I nstallat ion Requirem ents.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27up.time Monitoring Station.............................................................. 27

up.time Agents ............................................................................... 28

I nst a l l in g t he up . t im e Mon i t or ing St at ion . . .. .. . .. .. .. . .. .. .. . . 29

Before You Begin ........................................................................... 29

Installing the Monitoring Station on Windows................................. 30

Installing the Monitoring Station on Solaris or Linux ...................... 32Installing the Monitoring Station as a Virtual Appliance.................. 35

Post -I n st all at io n Task s .. . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . 37

Configuring the Monitoring Station to Use Oracle .......................... 37

Upg r ad in g t o u p.t im e 5 . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . 39

I n st all in g Ag en t s.. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . 40

Installing Agents on Windows ........................................................ 40

Installing Agents on Solaris ............................................................ 41

Installing Agents on UNIX .............................................................. 42

Installing Agents on Linux .............................................................. 42

Installing Agents on IBM pSeries Servers ...................................... 43


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Getting Started

Accessing an d Ex it in g up . t i m e. . . . .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . .. 48

Setting Up the Administrator Account ............................................ 48

Accessing up.time .......................................................................... 49

Exiting up.time................................................................................ 49

View in g Syst em an d Ser vi ce I nf or m at io n . . .. . . .. . .. . . .. . .. . .. . 50

Viewing System Information........................................................... 50Viewing Service Information........................................................... 52

Searching and Filtering .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using the Search Box .................................................................... 57

Filtering Service Instances ............................................................. 58

Au di t Log g in g .. . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . 60Enabling the Audit Log ................................................................... 60

Using My Portal

Overview ....................................................................... 62

Assistance......................................................................................62

My Preferences .............................................................................. 63

Latest up.time Articles.................................................................... 63

up.time Information ........................................................................ 63

My Alerts ........................................................................................ 63

Saved Reports................................................................................ 64

Custom Dashboards ...................................................................... 64

Defining and Managing Your Infrastructure

Overview ....................................................................... 66

W or k in g w it h Syst em s .. . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . 67

Adding Systems or Network Devices ............................................. 69


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Auto Discovery ............................................................................... 74

Adding VMware Instances to up.time............................................. 79

Adding Individual LPARs to up.time ............................................... 81

Agentless WMI Systems ............................................................... 81

Novell NRM Systems ..................................................................... 86

Adding Multiple Systems ............................................................... 92

Editing a System Profile ................................................................. 99

W or k in g w i t h App l icat ion s . . .. . .. . .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . ..101

Adding Applications..................................................................... 101

Viewing Details About Applications ............................................. 103

Editing Applications..................................................................... 103

W or k in g w it h SLAs ... . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. 104

W or k in g w it h Gr ou ps .. . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . 105Adding Groups ............................................................................ 105

Adding Nested Groups................................................................ 106

Editing Groups............................................................................. 107

W or k in g w it h View s . . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . 108

Adding Views............................................................................... 108

Adding Nested Views .................................................................. 109Editing Views............................................................................... 110

Delet in g Elem en t s, App l icat ion s, an d View s . . . .. . .. . . .. . .. . . 111

Ack n ow le dg in g Al er t s . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. 112

Overseeing Your Infrastructure

Overview ...................................................................... 116

Viewing More Information............................................................ 117

Groups and Views in the Global Scan Panel .............................. 118

View ing All SLAs ..........................................................119


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SLA Status Indicators.................................................................. 120

Generating an SLA Detailed Report............................................ 121

SLA View Types .......................................................................... 121

View ing All Applicat ions... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Condensed View ......................................................................... 125

Detailed View .............................................................................. 126

View in g All Elem ent s.. . . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . .127

View in g All Serv ices ... . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . . 129

View in g t h e Resou r ce Scan Repo r t . . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 130

Performance Gauges .................................................................. 130

24-Hour Performance Graphs..................................................... 131

Elements Chart............................................................................131

View in g Scru t in ize r St at u s .. . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . 133

Cha n gi ng Repor t in g Th r esho ld s .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . . . 134

Using Service Monitors

Overview ...................................................................... 136

Using Service Monitors.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Using Agent Monitors.................................................................. 137

Using Agentless Monitors ........................................................... 138

Using Advanced Monitors ........................................................... 138

Selecting a Monitor ..................................................................... 140

The Mo n it or Tem pl at e .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . . 141

Monitor Identification ................................................................... 141

Adding Monitor Identification Information .................................... 142

Monitor Settings Configuration.................................................... 142

Configuring Warning and Critical Thresholds.............................. 144


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Monitor Timing Settings .............................................................. 146

Monitor Alert Settings.................................................................. 148

Monitoring Period Settings .......................................................... 150

Getting Additional Help ............................................................... 150

Cloning Service Monitors.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Testing Service Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Serv ice Gr ou ps ... . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. 153

Creating Service Groups............................................................. 153

Editing Service Groups................................................................ 154

Changing Host Checks... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Change a Host Check ................................................................. 156

The Plat fo r m Perf or m an ce Gat he re r . . . .. . . .. . .. . . .. . .. . . .. . .. . .. 157

Editing the Platform Performance Gatherer ................................ 157

Topo log ical Depe nd en cies . . .. . .. . .. . . .. . .. . .. . .. . . .. . .. . .. . . .. . .. . .. . 159

Adding Topological Dependencies .............................................. 160

Viewing Topological Dependencies............................................. 160

Scheduling Maintenance .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Creating Scheduled Maintenance Profiles .................................. 161

Viewing Scheduled Maintenance Profiles ................................... 162

Scheduling Maintenance for a Host ............................................ 162

Scheduling Maintenance for a Service........................................ 163

Agent Monitors

Overview ...................................................................... 166

File Syst em Cap acit y . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . 167

Configuring File System Capacity Monitors ................................ 167


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Per fo r m ance Ch eck .. . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . .. 170

Configuring Performance Check Monitors .................................. 170

Pro cess Cou n t Ch eck .. . . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . .. . . . 174

Configuring Process Count Check Monitors ............................... 174

Microsoft Windows Monitors

W in do w s Eve n t Log Scann er . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . 178Configuring Windows Event Log Scanner Monitors .................... 178

W in do w s Ser vi ce Check .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . . .. . . . . . .. . . . . 181

Configuring Windows Service Check Monitors ........................... 181

W in do w s File Sha r es ( SMB) .. . . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . 184

Configuring Windows File Shares (SMB) Monitors ..................... 184

Act iv e Di r ect or y . . . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 186

Configuring Active Directory Monitors ......................................... 186

Application Monitors

Uptim e Agent ............................................................... 190

Configuring Uptime Agent Monitors ............................................ 190

Exchange ..................................................................... 192

Configuring Exchange 2003 Monitors ......................................... 192

Configuring Exchange Monitors .................................................. 194

I I S .................................................... ........................... 198

Configuring IIS Monitors.............................................................. 198

WebLogic ..................................................................... 201

Monitoring WebLogic 8................................................................ 204

Configuring WebLogic 8 Monitors ............................................... 205


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Monitoring WebLogic 911.......................................................... 206

Configuring WebLogic Monitors .................................................. 207

W eb Sph er e .. . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . 209

Deploying the WebSphere Performance Servlet......................... 212

Configuring WebSphere Monitors ............................................... 213

ESX W or k lo ad .. . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. 215

Configuring ESX Workload Monitors........................................... 215

ESX ( Ad v an ced Met r ics) . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. 218

Configuring ESX (Advanced Metrics) Monitors ........................... 218

W eb App l icat ion Tran sact ion s . . .. . . .. . .. . . .. . .. . . .. . .. . .. . . .. . .. . .. 221

Using the Web Application Transaction Monitor.......................... 221

Configuring Web Application Transaction Monitors.....................222

Viewing and Diagnosing Web Transaction Performance ............ 225

Using Web Transaction Performance in SLA Reports ................ 226

Em ail Del iv er y Mo n it or . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 228

Configuring Email Delivery Monitors ........................................... 228

Diagnosing and Reporting Email Delivery Problems .................. 231

Splu n k Que r y .. . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . 234

Configuring Splunk Query Monitors ............................................ 234

Liv e Spl u n k List en er . . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . 236

Before You Begin ........................................................................ 237

Configuring the Live Splunk Listener Monitor ............................. 240

Database Monitors

MySQL (Advanced Metrics) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Configuring MySQL (Advanced Metrics) Monitors...................... 242

My SQL ( Basi c Ch eck s) . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 249


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Configuring MySQL (Basic Checks) Monitors ............................. 249

Oracle (Advanced Metrics) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Configuring Oracle (Advanced Metrics) Monitors ....................... 251

Ora cle ( Basic Ch eck s) . . . . . . . . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . 254

Configuring Oracle (Basic Checks) Monitors .............................. 254

Ora cle Tab lesp ace Ch eck .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . 257

Configuring Oracle Tablespace Check Monitors ......................... 257

SQL Ser ve r ( Basi c Ch eck s) . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 260

Configuring SQL Server (Basic Checks) Monitors...................... 260

SQL Ser ver ( Adv an ced Met r ics) .. . .. . . .. . .. . . .. . .. . . .. . .. . . .. . .. . .. 264

Using Multiple SQL Server (Advanced Metrics) Monitors ........... 264

Configuring SQL Server (Advanced Metrics) Monitors ............... 265

SQL Ser ve r Tabl esp ace Check .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 268

Structure of a SQL Server Database........................................... 268

Configuring SQL Server Tablespace Check Monitors ................. 269

Sybase .........................................................................273

Configuring Sybase Monitors ...................................................... 273

Network Service Monitors

DNS.............................................................................. 278

Before You Begin ........................................................................ 278

Configuring DNS Monitors .......................................................... 279

FTP............................................................................... 281

Configuring FTP Monitors ........................................................... 281

HTTP ( W eb Serv ices ) . . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 283

Configuring HTTP (Web Services) Monitors ............................... 283


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I MAP ( Em ai l Ret r iev al ) . . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . . 287

Configuring IMAP (Email Retrieval) Monitors.............................. 287

LDAP .......................................................... .................. 289

Before You Begin ........................................................................ 289

Configuring LDAP Monitors......................................................... 290

NFS ............................................................ .................. 293

Configuring NFS Monitors...........................................................293

NI S/ YP .............................................. .......................... 295

Configuring NIS/YP Monitors ...................................................... 295

NNTP ( Net w or k New s) . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . 297

Command Implementation .......................................................... 297

Response Category ....................................................................298

Response Codes......................................................................... 298

Configuring NNTP (Network News) Monitors.............................. 299

Ping ............................................................................. 301

Configuring Ping Monitors........................................................... 301

POP ( Em ai l Ret r iev al ) . . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . 303Configuring POP (Email Retrieval) Monitors ............................... 303

SSH ( Secur e Shel l) . . . . . . . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . 305

Configuring SSH (Secure Shell) Monitors ................................... 305

SMTP ( Em ail Del iv er y) . . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. 307

Configuring SMTP (Email Delivery) Monitors.............................. 307

SNMP ........................................................................... 309

Net-SNMP................................................................................... 309

SNMP MIB Browser .................................................................... 310

Supported Versions of SNMP ..................................................... 310

Using the SNMP MIB Browser .................................................... 310


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Configuring SNMP Monitors........................................................ 313

TCP ............................................ .................................. 316

Configuring TCP Monitors........................................................... 316

Advanced Monitors

Overview ...................................................................... 320

Before You Begin ........................................................................ 321

Cu st om Mo n it or s . . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 322

Configuring Custom Monitors...................................................... 322

Cu st om w it h Reta in ed Dat a ... . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . 324

Configuring Custom Monitors with Retained Data ...................... 324

Ex t er n al Ch eck .. . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . . 326

Configuring External Check Monitors.......................................... 327

Plu g- I n Mon it or s . . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . 328

Installing Plug-In Monitors........................................................... 328

Configuring Users

W or k in g w i t h User Roles . . .. . . .. . .. . . .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . 332

Adding User Roles ...................................................................... 332

Viewing User Roles ..................................................................... 333

Editing User Roles ...................................................................... 334

W or k in g w it h Use r s.. . . . . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . 335

Adding Users............................................................................... 335

Viewing Users ............................................................................. 338

Editing User Information.............................................................. 338

W or k in g w i t h User Gro up s . . . .. . . .. . .. . . .. . .. . . .. . .. . . .. . .. . . .. . .. . .. 339


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Adding User Groups.................................................................... 340

Viewing User Groups .................................................................. 340

Editing User Groups.................................................................... 340

Deleting User Groups.................................................................. 341

Man agi n g Di st r ib u t io n List s . . . . .. . .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . . 342

Adding Distribution Lists ............................................................. 342

Viewing Distribution Lists ........................................................... 343

Editing Distribution Lists ............................................................. 343

W or k in g w i t h No t i f icat ion Gro up s . . .. . . .. . .. . . .. . .. . . .. . .. . .. . . .. 345

Adding Notification Groups.......................................................... 345

Viewing Notification Groups ........................................................ 346

Editing Notification Groups.......................................................... 346

Cha ng in g How Users Are Aut h en t icat ed . . .. . . .. . .. . .. . . .. . .. . .347

Active Directory Authentication ................................................... 347

LDAP Authentication ................................................................... 350

up.time DataStore Authentication................................................ 352

Working with Service Level Agreements

Overview ...................................................................... 356

SLAs, Service Monitors, and SLOs .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

View in g Ser vi ce Level Agr eem en t s. . . . .. . .. . .. . . .. . .. . .. . . .. . .. . . 358

Viewing SLA Status..................................................................... 358

Viewing SLA Details .................................................................... 358

SLA Com pl ian ce Cal cu la t io n .. . . . . . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . 361

Reporting SLA Status.................................................................. 361

Handling Simultaneous Service Downtime ................................. 362

A Note About SLOs and Compliance.......................................... 363

SLA-Cr eat io n Str at eg ies .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . 364


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Setting Up and Gathering Data for Monitors ............................... 364

Identifying Outages and Improvable Performance...................... 364

Developing Baselines.................................................................. 366

Working w ith SLA Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Add in g an d Edi t in g SLA Def i ni t io ns . . . .. . .. . .. . . .. . .. . . .. . .. . . .. . 369

Adding a Service Level Agreement............................................. 369

Adding Service Level Objectives to an SLA................................ 371

Associating Alert and Action Profiles to an SLA.......................... 372

Alerts and Actions

Understanding Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Understanding the Alert Flow...................................................... 377

Ale r t Pro f i le s . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . 379

Enabling the Windows Messaging Service ................................. 379

Creating Alert Profiles ................................................................. 380

Viewing Alert Profiles .................................................................. 381

Editing Alert Profiles.................................................................... 382

Associating Alert Profiles to Elements......................................... 382

W or k in g w i t h Cu st om Aler t Form at s . . .. . . .. . . .. . .. . .. . . .. . .. . .. 383

Custom Alert Format Variables ................................................... 384

Act io n Pro fi le s.. . . . . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . 387

VMware vCenter Orchestrator Workflow Actions........................ 387

SNMP Trap Actions..................................................................... 388

Creating Action Profiles............................................................... 389

Viewing Action Profiles................................................................ 393

Editing Action Profiles ................................................................. 393

Monitoring Periods... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Adding Monitoring Periods .......................................................... 395


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Understanding Report Options

Overview ...................................................................... 398

Gen er at in g Repo r t s . . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . . 399

Report Generation Options ......................................................... 400

Savi n g Repo r t s .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . 402

Saving Reports to the File System..............................................402

Viewing Saved Reports............................................................... 403

Sched u li n g Repo r t s . . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . 405

The Repo r t Log ... . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . . 408

Viewing Report Logs ................................................................... 409

Deleting Report Log Entries ........................................................ 410

Using Reports

Repor t s fo r Per fo rm an ce and Ana ly sis .. . .. . . .. . .. . .. . . .. . .. . . . 412

Resource Usage Report.............................................................. 412

Multi-System CPU Report ........................................................... 416

CPU Utilization Summary Report ................................................ 417

CPU Utilization Ratio Report....................................................... 420

Wait I/O Report............................................................................ 421

Service Monitor Metrics Report................................................... 423

Repor t s fo r Capa cit y Plann in g .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . .. . . . 426

Enterprise CPU Utilization Report............................................... 426

File System Capacity Growth Report .......................................... 429

Server Virtualization Report ........................................................ 430

Solaris Mutex Exception Report.................................................. 434

Network Bandwidth Report.......................................................... 436

Disk I/O Bandwidth Report .......................................................... 439

CPU Run Queue Threshold Report ............................................ 443

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File System Service Time Summary Report ............................... 447

Repor t s fo r Ser vi ce Level Agr eem en t s. . . .. . .. . . .. . .. . . .. . . .. . .. 451SLA Summary Report ................................................................. 451

SLA Detailed Report.................................................................... 452

Repor t s fo r Ava i la bi l i t y . . .. . . .. . .. . . .. . .. . .. . . .. . .. . . .. . .. . .. . . .. . .. . . . 454

Application Availability Report ..................................................... 454

Incident Priority Report................................................................ 455

Service Monitor Availability Report.............................................. 458

Service Monitor Outages Report ................................................. 459

Repor t s fo r J2EE App l icat ion s . . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . .. . . .. 461

WebSphere Report...................................................................... 461

WebLogic Report......................................................................... 464

Repor t s f or Vir t u al Env ir on m en t s . . . .. . . .. . .. . .. . . .. . . .. . .. . . .. . .. 468

VMware Workload Report ........................................................... 468

VMware Infrastructure Density Report ........................................ 471

LPAR Workload Report ............................................................... 473

Understanding Graphing

Grap h in g in u p.t im e .. . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . 478

Graphing Tool.............................................................................. 479

Usin g t h e Grap h Edi t or . . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . 480

Working with Trend Lines ............................................................ 482

Formatting Individual Graph Elements ........................................ 483

Exporting Graphs ........................................................................ 484

Changing the Look and Feel of a Graph ..................................... 484

Using Graphs

Overview ...................................................................... 486


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UNIX vs. Windows Performance Monitoring ............................... 486

View in g t he St at us of a Syst em . . . .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . 487Viewing a Quick Snapshot .......................................................... 488

Mo n it or in g CPU Per fo r m an ce .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 489

Usage (% busy)........................................................................... 489

Run Queue Length...................................................................... 491

Run Queue Occupancy............................................................... 491

Generating a CPU Performance Graph ...................................... 492

Mu lt i- CPU Usag e .. . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 493

Generating a Multi-CPU Usage Graph........................................ 493

Grap h in g Mem or y Usag e ... . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 496

Used............................................................................................ 496

Cache Hit Rate............................................................................ 496

Paging Statistics.......................................................................... 497

Free Swap................................................................................... 497

Generating a Memory Usage Graph ........................................... 498

Grap h in g Pro cesses ... . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . 499

Number of Processes..................................................................499

Process Running, Blocked, Waiting ............................................ 499

Process Creation Rate ................................................................ 500

Generating a Process Graph ...................................................... 500

Grap h in g TCP Ret r an sm it s . . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . 501

Generating a TCP Retransmits Graph ........................................ 501

Graphing User Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502

Generating a User Activity Graph ............................................... 502

W or k lo ad Gra ph s .. .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . . 503

Generating a Workload Graph .................................................... 504

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W or k lo ad Top 10 Gr aph s .. .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . .. . . .. . .. . . 506

Generating a Workload Top 10 Graph ........................................ 506

LPAR W or k lo ad Gr ap h s .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . 507

Generating an LPAR Workload Graph ........................................ 507

LPAR CPU Utilization Graphs ..................................................... 508

Net w or k Grap h s .. . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . 509

I/O ............................................................................................... 509

Errors .......................................................................................... 509

NetFlow ....................................................................................... 510

Generating a Network Graph ...................................................... 510

Disk Perf or m an ce St at ist ics Gra ph . . .. . . .. . . .. . .. . . .. . .. . . .. . .. . . 512

Generating a Disk Performance Statistics Graph........................ 512

Top 1 0 Disk s Gr ap h ... . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . 514

Generating a Top 10 Disks Graph............................................... 514

File Sy st em Cap acit y Gr ap h .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. 516

Generating a File System Capacity Graph.................................. 516

VXVM Sta t s Gr ap h .. . . . . . . .. . . . . .. . . . . . .. . . . . .. . . . . . .. . . . . . . . .. . . . . .. . . . . .517

Generating a VXVM Stats Graph ................................................ 517

No ve ll NRM Gr ap h s .. . . . . . . . .. . . . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . 519

Generating a Novell NRM Graph ................................................ 520

I n st an ce Mo t io n Gr ap h s .. . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . 521

Generating an Instance Motion Graph ........................................521

Disp lay in g Det ai l ed Pr ocess I nf or m at ion . . .. . . .. . .. . . .. . .. . . . 522

Generating Detailed Process Information ................................... 523


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Configuring and Managing up.time

Overview ...................................................................... 528

Modifying up.time Config Panel Settings .................................... 529

Modifying uptime.conf File Settings ............................................ 529

Stopping and Restarting up.time Services .................................. 530

I n t er fa cin g w it h u p.t im e .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 532

Database Settings.......................................................................532

Monitoring Station Web Server ................................................... 533

SMTP Server .............................................................................. 534

Configuring Global Data Collection Methods .............................. 535

RSS Feed Settings...................................................................... 537

VMware vCenter Orchestrator Integration .................................. 538

Web Application Monitor Proxy Settings .................................... 539

Remote Reporting Settings ......................................................... 540User Interface Instance Settings ................................................. 541

Scrutinizer Settings .................................................................... 542

Splunk Settings ........................................................................... 543

Archiving the DataStore .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544

Archive Categories...................................................................... 545

Configuring an Archive Policy ..................................................... 545Restoring Archived Data ............................................................. 546

Exporting and Importing the DataStore ....................................... 547

u p.t im e Dia gn osi s . . . . . . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . . . 550

System Event Logging ................................................................ 550

Audit Logs ................................................................................... 551

Problem Reporting ...................................................................... 551

up .t i m e Measu r em en t Tun in g . . . .. . . .. . .. . . .. . .. . . .. . .. . .. . . .. . . .. . . 553

Service Monitor Thread Counts................................................... 553

Status Thresholds ....................................................................... 553

Platform Performance Gatherer Check Intervals ........................ 556

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Repor t St or ag e Opt ion s . . . .. . .. . .. . . .. . .. . . .. . .. . . .. . .. . . .. . .. . . .. . .. . . 557

Changing the Number of Days Reports Are Cached .................. 557

Changing the Published Report Location.................................... 558

Resour ce Usag e Repor t Gen er at io n . . . .. . .. . .. . . .. . .. . . .. . .. . . .. . 559

Mon it or in g Sta t i on I nt er f ace Chan ges . .. . .. .. . .. .. .. .. . .. .. . .. . 560

Status Alert Acknowledgement ................................................... 560

3D Graphs................................................................................... 560

Custom Dashboard Tabs............................................................. 561

Licen se I nf or m at io n .. . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. 562

Reference

Freq u en cy Def in it io n s .. . . . . .. . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . .. . . . . . .. . 564

Tim e Period Definit ions... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565

Building Blocks............................................................................ 565

Basic Expressions....................................................................... 567

Combining Expressions and Excluding Time Periods................. 570

End User License Agreement

NOTI CE TO USER .................................................. ........ 574

1. License.................................................................................... 574

2. Intellectual Property and Confidentiality .................................. 576

3. License Fees........................................................................... 577

4. Term and Termination.............................................................. 578

5. Remedies and Indemnification ................................................ 578

6. Disclaimer ............................................................................... 579

7. Limitation of Liability ................................................................ 579

8. General Terms......................................................................... 580


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Index


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1

CHAPTER 1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Welcome to up.time

This chapter introduces up.time in the following sections:

Introducing up.time ....................................................... .2

up.time Architecture...................................................... .3

up.time Service Monitoring Concepts ................................4

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Welcome to up.time I n t roduc ing up . t ime

up.time 5 User Guide

I n t r oduc i ng up . t ime

up.time monitors, manages, and reports on systems, network devices, andapplications in a real-time, centralized view.

At the datacenter level, up.time continuously monitors your servers,applications, databases and IT resources, and alerts you to problems. Using

the information that up.time gathers, you can solve problems before theyimpact your business.

For example, a service monitor detects that a large volume of emailmessages are going back and forth between a particular email address in

your organization and an external domain. This could indicate that a high

number of legitimate emails are being sent, or it could indicate that a virus

or a trojan is active on a system in your environment.

You can also generate reports and graphs to visualize the information that

up.time gathers. By analyzing the information, reports, and graphs you can

do the following: identify and isolate performance bottlenecks

monitor and report on the availability of services

determine the specific causes of a problem in your network

perform capacity planning

consolidate servers where necessary

develop more precise management reports

Who Shou l d R e ad Th i s Gu i d e

The up.time User Guide is intended for various types of users:

system administrators who want to use up.time to monitor a singlesystem or multiple systems in a distributed environment at a singledatacenter

users who gather information about their systems to perform analysisand make key business decisions

IT managers who will determine the availability of resources,applications, and data for their user community

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up . t ime A rch i t ec tu re

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up . t ime A rch i t e c tu r e

up.time consists of a Monitoring Station that retrieves information fromclient systems, either through software (i.e., an agent) that is installed on a

system or by monitoring services running on a system. The following

diagram illustrates the general architecture ofup.time:

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up.time 5 User Guide

up . t ime Se rv i c e Mon i t o r i ng Concep t s

Before you start using up.time, you should first understand the underlyingservice monitoring concepts.

Monitors

The service monitor templates that are bundled with up.time. You use thesetemplates to configure a service check.

Alert ProfilesTemplates that tell up.time exactly how to react to various alerts issuingalert notifications and performing recovery options generated by your

service checks.

Host Checks

Service checks that you select and assign to each host that is being

monitored to test if it is functioning properly. Service checks are temporarily

disabled ifup.time determines that a host that is undergoing scheduledmaintenance.

Monitoring Periods

Specific windows during which you want to have up.time generate andsend alert notifications. For example, you can specify that alerts only be sent

between 9 a.m. and 5 p.m. on weekdays.

Monitor EscalationsThe exact definitions of when and how up.time should escalate servicealerts if they have not been acknowledged by specific users within pre-

defined time limits.

Service Groups

Service monitor templates that enable you to apply a common service check

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CHAPTER 2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Understanding up.time

This chapter explains underlying concepts in the following sections:

Understanding the up.time Interface................................. .6

Understanding Reports and Graphs .................................. .12

Understanding Agents.................................................... .13

Understanding the up.time DataStore ............................... .15

Understanding Service Monitors ...................................... .17

Understanding Services.................................................. .20

Understanding the Status of Services ............................... .21

Understanding Dates and Times ...................................... .22

Understanding Retained Data .......................................... .24

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6 up.time 5 User Guide

Unde r s t and i ng t he up . t ime I n t e r f a ce

The up.time Web interface consists of seven main sections. The followingimage displays the up.time application screen. The panels changeaccording to the task area that is selected from the tool bar.

up . t ime Too l B a r

The up.time tool bar provides quick access to the following panels:

Global Scan

Tree Panel Tool Bar AssistanceSubpanel SearchPanel

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My Portal

My Infrastructure

Services

Users

Reports

Config

Global Scan

The Global Scan panel provides information about the status of your

resources. You can drill down by system group, system, or alert status to

manage the resources in your infrastructure.

For more information about using the Global Scan panel, see Overseeing

Your Infrastructure on page 115.

My Portal

When you log into up.time, the first screen you see is the My Portal panel.The My Portal panel gives quick access to basic up.time functions and tosaved reports. The My Portal panel is divided into the following sections:

Assistance

My Preferences

Latest News

My Reports

For more information about using the My Portal panel, see Using My

Portal on page 61.

My Infrastructure

The My Infrastructure panel provides an inventory of your network

resources. You can view information about systems and their monitoring

status. From the My Infrastructure panel, you can add and view:

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Groups

Applications

Service Level Agreements

Views

For more information about using the My Infrastructure panel, see

Defining and Managing Your Infrastructure on page 65.

Services

The Services panel enables you to manage and configure services, which

are provided by an application to perform a specific task. up.time monitorsboth services and applications to ensure that performance and availability

are maintained.

In the Services panel, you can manage and configure the following:

service instances and service groups Alert Profiles and Action Profiles

host checks

topological dependencies

scheduled maintenance

For more information about using the Services panel, see Using Service

Monitors on page 135 .

Users

The Users panel enables you manage all users, user groups, Notification

Groups and their associated permissions. You can view, create, edit, and

delete the following:

users

user groups

Notification Groups

user roles

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For more information about using the Users panel, see Configuring

Users on page 331.

Reports

The Reports panel enables you to manage and create detailed, custom

reports on the performance and availability of the resources in your

enterprise.

Using the Reports panel,you can:

generate a report and schedule when you want it to be generated

select how and where you would like the report delivered

For more information about using the Reports panel, see Using Reports

on page 411.

Config

The Config panel enables you to configure the following:

up.time license information and the license key

archive policies

mail servers

Monitoring Periods

remote reporting instances

user authentication

You can also generate problem reports and edit the uptime.conf file

from the Config panel. For more information about using the Config

panel, see Configuring and Managing up.time on page 527.

Sys t em L i s t

The system list (Syslist) is a popup window that contains the following

information:

the display names in up.time and the host names of systems in yourenvironment, arranged in alphabetical order



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the name of the group to which, if any, the system belongs

You access the system list by clicking the Syslist icon in the top-right

corner of the up.time Web interface. A window like the following oneappears:

The Syslist is also a tool for quick navigation within the up.time Webinterface. Each display name is a hyperlink. Click a display name to view

the information about the system in the System Information subpanel.

I c o n s

Entries in various panels have icons beside them. These icons enable you to

perform the following tasks: Clone

Makes a copy of an entry in a panel. You can then modify the entry.

Edit

Opens a window in which you can modify any entry in a panel.

View

Displays the properties of any entry in a panel.

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Delete

Deletes any entry in a panel. You will need administrator privileges to delete

certain entries.

Sys t em I c on s

The following icons appear in the Global Scan and My Infrastructure

panels, and identify the type of system that up.time is monitoring:

These icons do not appear in the up.time Web interface ifusers do not have permissions to access the functionsrepresented by the icons.

Linux AIX

Solaris Novell NRM

Windows HP-UX

VMware ESX Net-SNMP

HMC/VIO

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Unde r s t and i ng Repo r t s and G raphs

up.time includes a powerful set of reporting and graphing tools that enableyou to visualize performance data. You can use the reports and graphs as

the starting point when analyzing problems in your environment.

Unde r s t a nd i n g R epo r t s

Reports enable you to visually analyze how individual critical resourcessuch as memory, CPU, and disk resourcesare being consumed over

specific period of time.

For detailed information about reports, see Using Reports on page 411.

If you need to regularly run certain reports, you can save them to the My

Portal panel. See Scheduling Reports on page 405 for more information.

Unde r s t a nd i n g G r aph s

You can graph performance information when you need to view the most

common or pertinent performance information for servers in your

environment. For example, you can use a graph to determine CPU usage or

the available capacity on a file system. Graphs give you a fine level of

performance detail.You can view graphs in two ways:

With Internet Explorer in Microsoft Windows. Graphs are renderedusing an ActiveX graphing control. You can edit and manipulate a

graph once it has been displayed, and you can create trend lines.

Using the Java graphing tool on any platform (e.g., in Firefox, runningon Linux).

For more information on graphing, see Understanding Graphing on

page 477 and Using Graphs on page 485

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Unde r s t and i ng Agen t s

Agents are small applications that are installed on the systems that you are

monitoring. Agents do the following:

collect information from a remote server

send the collected service data to the Monitoring Station

Certain up.time monitors poll the agents for data at a frequency that youcan configure. The data collector component of the Monitoring Station then

stores the results in the up.time DataStore for use in a report or graph.

Agents enable you to collect very detailed information about a system, such

as information about processes and low-level system statistics. The level of

granularity of the information collected by agents is greater than that of the

information collected by agentless monitors.

Each up.time agent is configured by default to collect and return

performance information for everyup.time

agent service monitor. You donot need to configure the agent to collect information for a service.

On Windows, an agent is installed with the up.time Monitoring Station.However, you will need to deploy the agent on the systems you are

monitoring. On other operating systems, you must download the agent from

the uptime software Web site and manually install it.

Unde r s t a nd i n g Ma j o r a nd M i no r V e r s i o n s

When you install up.time, you install a Monitoring Station and one or moreup.time agents. You could have different versions of Monitoring Stationsand agents. For example, you could have different platforms and different

up.time agent versions running on each system.

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Major and minor versions ofup.time agents are shown in the followingdiagram:

Major versionRegardless of operating system platform, the major version is the number to

the left of the decimal. In the diagram above the major number of the

Windows agent is 3; the major number of the UNIX agent is 3; the major

number of the LINUX agent is 4.0.

Minor version

Minor version numbers follow the major version number. These numbers areused to distinguish each minor version of a major version.

On UNIX and Linux, the minor version is the first number to the right of the

decimal. In the diagram above, the minor version number of the UNIX agent

is 8 and the minor version number of the Linux agent is 0.

On Windows, the minor version is the last set of numbers in the complete

version. In the diagram above, the minor version number of the Windows

agent is 1061.For major version 4 and later for Windows, the minor version number is the

number immediately after the decimal that follows the major number. For

example, for Windows agent version 4.0, the minor number is 0.

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Unde r s t and i ng t he up . t ime Da taS to r e

The DataStore is a database in which up.time stores different types ofinformation:

configuration information for up.time

configuration and system information for the hosts that you aremonitoring

the performance data gathered by monitors, which is used forgenerating graphs and reports

user information, including user names and passwords (encrypted if itis sensitive information)

the settings for service monitors, Alert and Action Profiles, scheduledmaintenance, and host checks

reports that Monitoring Station users have saved, and are scheduled to

run at specific intervals.

Like any other database, the DataStore consists of a number of tables. Data

that you enter and save, or which up.time collects from hosts, is written tospecific tables in the DataStore.

Access to the DataStore is determined by one of the three installed user

accounts: root, uptime, and reports. Each account gives users varying levels

of access to the contents of the DataStore. For more information about these

accounts, see the uptime software Knowledge Base article SecuringMySQL Database and Adding Users.

up.time can also use either an Oracle or MS SQL Server database as itsDataStore. If you plan to use either of these databases, refer to our

Knowledge Base for the additional steps required to enable up.time towork with these databases.

Connec t i n g t o t h e Da t aS t o r e U s i n g ODBC

You can extract data from the DataStore for use in custom reporting or data

warehousing by connecting to the DataStore using an ODBC connection.

Once the connection is established, you can import the contents of the

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DataStore into such tools as MySQL Query Browser, Microsoft Excel and

Crystal Reports.

Before you can connect to the DataStore using ODBC, the client systemthat is accessing the database must have the MySQL ODBC driver

installed. The ODBC driver enables the client system to communicate with

the DataStore.

For detailed information on installing and configuring the MySQL ODBC

driver, see the uptime software Knowledge Base article Connecting to the

up.time DataStore via ODBC.

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Unde r s t and i ng Se r v i c e Mon i t o r s

up.time service monitors ensure the performance and availability ofservices in your environment. Using service monitors, you can ensure that

the systems in your environment including databases, mail servers,

networking protocols, and file systems are operating as required. up.timealso captures performance metrics collected from hardware profiles of

physical systems in your environment and can present this data in a graph.

up.time can track the performance of services using over 30 monitors. Aswell, up.time enables you to configure custom monitors that you can use toextend your service monitoring capability.

For detailed information on service monitors, see Using Service Monitors

on page 135.

Unde r s t a nd i n g Da t aba s e Mon i t o r s

There are two types of monitors for MySQL, Oracle, and SQL Server

databases:

Basic Checks

These monitors determine whether or not the database is running and

listening on the expected port. You can also run queries against the databases

using scripts.

Advanced Metrics

These monitors collect detailed information about database processes, which

you can later use for reporting and graphing.

Unde r s t a nd i n g Agen t l e s s Mon i t o r s U s i n g Ne t -

SNMP

Net-SNMP suite of command line and graphical applications that interact

with SNMP agents that are installed on hosts. Net-SNMP presents a set of

SNMP MIBs (Management Information Base, which is a listing that defines

variables needed by the SNMP protocol to monitor and control network

equipment). The MIBs are used to collect system performance information

for use by the up.time Monitoring Station.

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The Net-SNMP monitor uses the HOST-RESOURCES MIB to collect the

following data:

Configuration

System name.

Number of CPUs.

The size of the system memory.

The network interfaces on the system, as well as their MTU, speed,and physical address.

Performance Data

CPU CPU user time

CPU system time

CPU wait I/O time

Memory

the amount of free memory

the amount of free swap space

Processes

the name of a process

the ID of a process (PID)

the amount of memory used by a process

process run time (in centi-seconds on the CPU)

the number of running processes

Network

the name of the network interface

the number of kilobytes flowing into the interface per second

The HOST-RESOURCES MIB can collect other configurationdata, but the Monitoring Station does not use thisinformation.

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the number of kilobytes flowing out of the interface per second

the number of inbound errors

the number of outbound errors

File System

the name of the file system

the size of the file system

the amount of the file system that is being used

User

the number of users who are logged into the system

For more information on SNMP and Net-SNMP, see SNMP on page 309.

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Unde r s t and i ng Se r v i c e s

Services are specific tasks, or sets of tasks, performed by an application in

your environment. For example, network services such as FTP or TCP

transmit data in a network. Database services, such as Oracle, SQL Server,

MySQL or Sybase store and retrieve data in a database. up.time servicemonitors continually check the condition of services to ensure that they are

providing the functions required to support your business.

up.time service monitors use a common template to ensure that theconfiguration of service monitors is the same across all monitors. For more

information on services, see Using Service Monitors on page 135 .

Unde r s t a nd i n g S e r v i c e G r oup s

Service groups are service monitor templates that enable you to

simultaneously apply a common service check to one or more hosts.Defining and using service groups will greatly simplify the task of initially

setting up and maintaining common service checks that you wish to

perform across many hosts in an identical manner.

For example, you can create a service group called CPU Performance

Check that is associated with 50 different servers. You can apply a common

performance monitor check to 50 servers.

With service groups, you save time by not having to manually re-create anindividual service monitor with the exact same service check and Alert

Profile for each server you want to monitor. There is no practical limit to

the number or complexity of your service groups and the underlying service

monitors associated with them.

See Service Groups on page 153 for more information.

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Unde r s t and i ng t he S ta tu s o f Se r v i c e s

up.time monitors can return the following statuses for a service:

0 OK

The services are functioning properly.

1 Warning

There is a potential problem with one of more of the services.

2 Critical

There is a critical problem with one or more services.

3 Unknown

This status is returned when:

The host on which the service sits is offline.

The host on which the service sits is in a scheduled maintenance ordowntime period.

The Monitoring Station could not execute the service monitor.

Each status reflects the state of the service that has been assigned to the

system that you are currently viewing. up.time picks up these error codesand triggers an alert or an action. If a service is in a warning or critical

state, you can acknowledge an alert so that up.time does not generatesubsequent notifications.

The status of the services associated with a system are displayed in the

Global Scan panel, as shown below:

The figures in each column in the Global Scan panel indicate the number of

services for that particular machine that are in each state. Click a number to

view the System Status screen for a particular system. See Viewing the

Status of a System on page 487 for more information.

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Unde r s t and i ng Da te s and T imes

When you are configuring graphs or reports, you must specify a range of

dates and times over which the graph or report will chart information.

up.time will only collect information for the periods that you specify.

You specify data and time ranges in the Date Range area of the Reports

and Graphing subpanels, as shown below:

To set dates and times for a graph or report, do one the following:

Click the Specific Date and Time option. Then, in the Date Rangearea, select the start date and time of the report by:

entering the start and end times (HH:MM:SS) in the From and Totext boxes

entering the start and end dates (YYYY-MM-DD) in the From andTo text boxes

Click the Last option, then do the following:

select a number from 1 to 10 from the first dropdown list

select Days, Weeks, or Months from the second dropdown list

The end date for any of these options is the current date and time. For

example, if you select 1 and Days, then the graph or report will coverthe 24 hour period from the previous day until the date and time on

which you created the report.

You can also click the calendar icon ( ) to selectdates.

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Click the Quick Date option, and then select one of the followingoptions from the dropdown list:

Today

Yesterday

This Week

Last Week (Sun-Sat)

This Month

Last Month

The This Month option collects information from thefirst day of the current month to the day on which thereport or graph is being generated. The Last Monthoption collects information from the beginning to theend of the previous month.

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Unde r s t and i ng Re ta i n ed Da ta

up.time enables you to save some or all of the metrics that its monitorscollect to the DataStore. You can use the retained data to generate a Service

Metrics report (see Service Monitor Metrics Report on page 423) or a Service

Metrics graph (see Viewing System and Service Information on page 50).

The data that you can retain varies from monitor to monitor. For example,

with the Windows Service Check monitor you can save the Service Status

and Response Time metrics. With the Exchange monitor you can save all

Web Mail and SMTP metrics.

You can save data to the DataStore by clicking the Save for Graphing

checkbox on a monitor template, as shown below:

CHAPTER 3


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CHAPTER 3

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing up.time

This chapter explains how to install up.time in the following sections:

Installation Plan ............................................................ . 26

Installation Requirements ............................................... . 27

Installing the up.time Monitoring Station ........................... . 29

Installing Agents .......................................................... . 40

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I n s t a l l a t i on P l an

Before installing up.time you must:

identify the system that will act as a central Monitoring Station

ensure that all client systems that you want to monitor are accessibleover the network

All communication with client systems is over TCP using port 9998.

However, you can specify a different port during the installation process.

All communication originates from the Monitoring Station. When a hostthat is being monitored is outside a firewall, you only need to configure

outbound port access.

If you purchased the boxed version ofup.time, the Monitoring Stationsystem must have a CD-ROM drive from which to load the server software.

A CD-ROM drive is not required if you have downloaded the up.timesoftware from the Internet.

The installation procedure creates the user ID uptime on the Monitoring

Station. The uptime user ID should also exist on all of the clients, as using

this ID will minimize any security risks by not running the agents as a

privileged process.

Wherever possible, do not use the root account to run theMonitoring Station or any up.time agents.

You can use other existing user accounts for the agent, such as nobody, bin,

or adm. However, using these accounts may pose security risks depending

on other system processes that run under these accounts.

On HP/UX, you cannot start processes, such as agents,

using the nobody user ID. Also, on Windows 2000 theagent must be running with Administrator privileges. If it isnot, the agent will not be able to access the system perfor-mance counters.

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gup.time

I n s t a l l a t i on Requ i r emen t s

This section describes the system requirements for the up.time MonitoringStation and up.time Agents. Before installation, it is recommended that youcheck the uptime software Web site (http://www.uptimesoftware.com) for

the most up-to-date list of hardware and software requirements.

up . t ime Mon i t o r i n g S t a t i o n

The up.time Monitoring Station is a computer running the core up.timesoftware that retrieves information from client systems, either through

agents installed on the system or by monitoring services running on the

system. The EMS has a self-contained Web server and database that enables

easy access to the application and data.

The Monitoring Station can run on the operating systems listed below. You

should refer to the uptime software Client Care Web site for the most up-to-

date list of supported platforms.

Note Suse Linux systems may require additional SSL libraries.

Operating System Version(s)

CentOS on VMWare 5.2

Microsoft Windows Server 2008

Microsoft Windows XP Professional

Microsoft Windows Server 2003 Enterprise R2

Microsoft Windows Vista

Solaris (32-bit SPARC) 10

Red Hat Linux AS (x86) 4.5, 4.6, 4.7, 5.x

Red Hat Linux ES (x86) 4.5, 4.6, 4.7, 5.x

SUSE Linux Enterprise Server 10.x, 11

Installing up.time I n s ta l l a t i on Requ i r ements

Supported Web Browsers
http://www.uptimesoftware.com/http://www.uptimesoftware.com/http://support.uptimesoftware.com/http://support.uptimesoftware.com/http://support.uptimesoftware.com/http://support.uptimesoftware.com/http://support.uptimesoftware.com/http://support.uptimesoftware.com/http://www.uptimesoftware.com/http://www.uptimesoftware.com/


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You can use the following Web browsers with up.time: Internet Explorer 6.0 or higher

Firefox 1.0 or higher

Minimum Hardware Configuration

The hardware configurations for a Monitoring Station can change

depending on the number of agents that you want to monitor, the reports

that you want to generate, and the amount of data that in the up.timeDataStore.

The following is the recommended minimum hardware:

2.4 GHz dual-core processor

2 GB of memory

80 GB of disk storage

100 Mbps network interface

up . t ime Agen t s

You can install and use up.time agents to collect data from a number ofoperating systems. Check the uptime software Client Care Web site for the

most up-to-date list of supported platforms and architectures.

up.time also supports agentless monitors on any operating system, which do notrequire you to install software on a system or device. See Using Agentless

Monitors on page 138.

Contact uptime software Client Care if you are monitoringmore than 50 nodes.

up.time can monitor Novell NetWare NRM version 6.5. Ear-

lier versions of NRM are not supported.

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I n s t a l l i n g t he up . t ime Mon i t o r i ng S ta t i on
http://support.uptimesoftware.com/article.php?id=003http://support.uptimesoftware.com/article.php?id=003http://support.uptimesoftware.com/article.php?id=003http://support.uptimesoftware.com/article.php?id=003http://support.uptimesoftware.com/article.php?id=003http://support.uptimesoftware.com/article.php?id=003


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g p g

The Monitoring Station is installed a single directory:

/usr/local/uptime on Linux

/opt/uptime on Solaris

C:\Program Files\uptime software\uptime on Windows

On Windows, the up.time Monitoring Station is installed using a graphical

installer that guides you through the steps of the installation process. OnSolaris or Linux, the installer is a console application.

In addition to the (included) MySQL database, up.time can also use eitheran Oracle or MS SQL Server database as i ts DataStore. If you plan to use

either of these databases, refer to our Knowledge Base for the additional

steps required to enable up.time to work with these databases.

Be fo r e You B eg i n

There are three ways in which to install the up.time Monitoring Station:

1 From an archive downloaded from the uptime software Web site.

If you have downloaded the up.time distribution from the uptime softwareWeb site, copy the archive to a temporary directory on the system that will

host the Monitoring Station. For the Windows installer, extract the contents

of the archive using a utility like WinZip.

2 From the distribution CD.

If you are installing up.time from the distribution CD, do the following:

Insert the CD in the CD-ROM drive.

If you are installing up.time on Solaris or Linux, mount theCD-ROM drive if you are not using automount.

Change to the following directory on the CD:

Before installing up.time, you must be logged in as a local(i.e., non-domain) administrator (in Windows) or as root (inSolaris or Linux).

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3 Imported as a VMware Virtual Appliance.

If you are installing up.time as an appliance on an ESX server, you candownload the package from the uptime software web site, either directly or

through the VMware Virtual Appliance Marketplace. Unarchive the Virtual

Appliance package and note its location; you will need to locate the .ovf

file during the im

Documents

uptime5UserGuide (2)