Upskilling Your Workforce to Meet the Demands of Your ... · ... 2015 Outlook for Global ... Immersive Learning Technologies ... – –a multimedia or computer-simulated reality

usa.siemens.com/mia Unrestricted © Siemens 2018

Upskilling Your Workforce to Meet the

Demands of Your Digital Factory Presented by Gail Norris

Manufacturing in America │ March 14-15, 2018

Unrestricted © Siemens 2018 All rights reserved. Community. Collaboration. Innovation.

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The World We Now Live In…

“ “ Users’ top challenges include the

retiring workforce and their

replacement with appropriate talent.

The lack of automation experts

and training the millennial

workforce add to the challenges.

-- Frost & Sullivan, 2015 Outlook for Global

Automation Industry

“ “ …the skills gap is an issue that has

reached the boiling point. The same

old approaches aren’t enough to

close the gap.

-- Deloitte / Manufacturing Institute,

Boiling point? The skills gap in U.S.

manufacturing.2015


Discussion Points

1

2

3

4

5

Digitalizing Business and Society

Skills Changes

Generational Changes

Technological Changes

Continuous Learning Concepts

Just-in-Time Learning

Immersive Learning

6

7


Digitalization Impact on Societal Eco-system

Options to Apply to Learning

• AI

• Mobile/Social

• Big Data

• Automation

• Robots

• Immersive

• Mobile

• Cloud

• CX

• Voice Assist

• Collaborative Tech

• HCI

• GPS

• Touch Interface

• Proximity Tech


Active Listening

Transforming Skill Sets Over time

Sources: Fortune 500 Most Valued Skills;

Future of Jobs Survey, World Economic Forum.

Writing

Teamwork

Computational Skills

Reading Skills

Goal Setting/Motivation

Listening Skills

Personal Career Development

Creative Thinking

Leadership

Oral Communications

…in 1970

Top 10 Skills

Complex Problem Solving

Creativity

Coordinating with Others

People Management

Active Listening

Negotiation

Quality Control

Service Orientation

Judgment and Decision Making

Critical Thinking

…in 2015

Cognitive Flexibility

Emotional Intelligence

…in 2020

Complex Problem Solving

Creativity

Coordinating with Others

People Management

Negotiation

Quality Control

Service Orientation

Judgment and Decision Making

Critical Thinking


Technological Impact…


Technological Impact

• Barriers to entry are diminishing

• Technology enables rapid prototyping and new product introduction

• ‘Just-for-Me Products’

• Dawn of autonomous manufacturing

• Connected machines = data availability

• Rise of Data Analytics skills


Technological Change Impact

(Source: Gerd Leonhard, 2017)


GI

1901-24

• ‘Greatest Generation’

• War heroes

• Endured Depression

• Presidents & Generals

• John Kennedy

• Walt Disney

• Walter Cronkite

Silent

1925-42

• Caught in the middle

• Led Civil Rights

• Created much national wealth

• Prophets & Professionals

• MLK

• Gloria Steinem

• John McCain

Boomer

1943-60

• Fought in & protested Vietnam War

• Redefined culture

• Revolutionaries & gurus

• Bill Clinton

• Steven Spielberg

• Oprah Winfrey

• Al Gore

Gen X

1961-81

• Latchkey kids

• Savvy & entrepreneurial

• Slackers, thought leaders & free agents

• P Daddy

• Tiger Woods

• Cast of Friends

• Barack Obama

Gen Y

1982-1996

• Wanted & protected

• Beginning to define their own destiny

• Determined to create a better world

• Entitled and app ‘enabled’

• Miley Cyrus

• LeBron James

• Michael Phelps

• Justin Bieber

Gen Z

1997-Present

• Security focus

• Global paradigm shifting

• Strive for higher levels / goals

• Even more entitled and ‘App ‘dependent’

• Immediate gratification need

Source: A. Hershatter, Emory Univ

Millennials

Five (plus) Living Generations in the Workforce Today

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Differences in Generations

Source: TrainingPros, Vol 9, 2014


Differences in Generational Learning Styles

Source: TrainingPros, Vol 9, 2014

Generation Attributes and Values Learning Styles /

Preferences Instructional Design Delivery What to Avoid

Baby Boomers

(1946-1960)

• Workaholic optimism

• Involvement

• Recognition and relationship driven

• Training aligned with career goals

• Facilitated

• Team learning

• Group discussions

• Lunch ‘n learns

• Informational sharing

• “Balanced” technology

• Visually guided

• Fulfilling

• Classroom

• Workshops

• Balance of traditional face to face vs. online

• Visual

• Gamification

• eLearning

• Laziness and age bias

Generation X

(1961-1981)

• Independence

• Skepticism

• Informality

• Self-reliance

• Versatile

• Training aligned with personal goals

• Informal

• Self-motivated and self-driven

• Internet driven

• Clear and consistent instruction

• Self-paced

• Independence and control over learning environment

• Interactive and engaging

• eLearning

• mLearning

• Gamification

• Telling them what to do

• Micromanagement

Generation Y

(1982-1995)

• Determination

• Realism

• Tech savviness

• Fun

• Social networks

• Activism

• Training aligned with fast track to success

• Incorporates networking opportunities

• Short, structured bursts of learning

• Entertaining and fun

• Collaborative and continuous

• eLearning

• mLearning

• Gamification

• Latest technology

• Slow processes, slow instruction

• Negativity


Considerations for the Future

Future learning experiences are/will be changing due to social

and technology changes

Millennials bringing in new challenges

• Tech-user savvy, i.e. Digital Natives

• Social media user

• Prefer short learning videos/apps

• Relevant problem based learning

• Group projects/collaboration preferred

• Like to be self directed in learning

Classroom lecture is not the most effective way of teaching

Learner based solutions prove to facilitate competency

development

Continuous Learning

and the Future Source: McKenzie Magazine 2017



The Continuous Learning Model

Job Aids

On-Demand Learning

Social Learning

Coaching Mentoring

Communities Of Practice

Career Curriculum

Time

Expert

Novice

Continuous Learning

Source: Bersin & Assoc, 2010

Traditional Training

Training Event


Continous Learning from Another View


Today Tomorrow?

Source: Bersin Deloitte 2013

Just-in-

Case

Just-in-

Time

Just-

Enough

Just-for-

Me

Learning Model Transition:

A View for the Future


Considerations for the Future

With the focus on learner based classes, instructors will need

to give up some control of the class.

Examples:

• Reduce lecture and controlled class pace.

Allow students to proceed at their own pace.

• Become more of a facilitator and coach to the students

• Utilize Technology, i.e., blogs, etc. to coach students on

“homework” for remote students.

• Utilize blended learning, consisting of pre-work, coaching,

and assessment.

• Have background experience in target subject. Be able to

provide “why I need to learn this” to subjects.


Training vs. Learning Paradigms

Teacher focused

Goal is training

Teacher’s role is expert

Learner’s role is passive

Individual

Program driven

Standardized

Linear, sequential

Periodic, as needed

Long term – semester

Classroom located

Memorize information

Feedback – test retention

TRAINING

Learner focused

Goal is to produce learning

Teacher is coach, facilitator

Learner’s role is active

Team/Community/Collaborative

Process driven

Customized

Experiential, relationship based

Continuous, life long

Short term – retreat, seminar

Learning environment

Critical thinking, problem solving

Feedback – test application

LEARNING

Source: Leadership Network, 1996

Just-in-Time Learning



Why?

Adults (+children) are learning at exponential rates, anytime, anywhere

“ …They want information on-demand – specific facts or guidance

that is answering a question or a challenge that is immediate.”

Float Mobile Executive Summary,

The Rise of Work-based Performance Support Systems in the Digital Age, 2015


Bersin Predictions 2016


Social Media

Immersive Learning



Immersive Learning Technologies

• Virtual Reality (VR) – a multimedia

or computer-simulated reality that

creates a full 360°immersive

experience for the user including audio

& video.

• Augmented Reality (AR) –

combines VR with the user’s view of the

real world to provide a composite view.

A computer or mobile device super

imposes VR images over the user’s

real-world environment.

• Mixed Reality – Mixed Reality is when

digital and physical worlds interact with

each other in real time. This experience

is mostly seen when a video game

player’s physical form is actually part of

the game play.

• Merged Reality – Not to be confused

with Mixed Reality, Merged Reality is

different in the sense that users have the

ability to use their actual hands in the

experience. For example, users can turn

doorknobs and push buttons and other

objects using their hands instead of a

controller.


Organizations Using Immersive Learning

General Mills, Deutsche Bahn, and Jet use VR as a recruitment tool

by going to college campuses and showing potential applicants

what it’s like to work for them.



Bosch trains 8,000 - 10,000 service technicians on direct-injection and braking technology

using the Oculus Rift headset to take three-dimensional tours of the inner workings of a

car engine to enhance technicians’ understanding.

The mobile tour consists of a classroom experience, which is supplemented by wearing

the Oculus Rift DK1 to watch the automotive parts in action.

The sessions consist of a 10-minute virtual lesson followed by a 15-minute discussion

centering on the participants’ thoughts, including how to implement the ideas into their

work environments.



Jiff, Inc uses Pokémon Go as an engagement tool for its wellness program

with an 83% success rate in participation.

Volkswagen is using VR and AR for service training on new cars and repairs.

L’Oréal uses VR to train new stylists on products and work culture,

but also as a tool for continued education on new products and

trending makeup and hair styles.



ThyssenKrupp uses AR headsets with all of its elevator technicians

for repair work. Since moving to this technology, elevator repair times

have been cut from 1-2 hours to just 20 minutes.

Lowes created the HoloRoom so customers can

create a virtual mock-up of their homes and then

work with designers for renovations.

Boeing trains engineers and pilots with VR.


The World We Are Facing…

“ “ Change is the law of life.

And those who look only to

the past or present are

certain to miss the future.

-- John F. Kennedy


Questions?

Gail Norris

US Lead - SITRAIN

Industry Learning Services

DF CS FA TR

Mobile: +1 678 640 4889

E-mail: [email protected]

usa.siemens.com/sitrain

mailto:[email protected]


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Upskilling Your Workforce to Meet the Demands of Your ... · ... 2015 Outlook for Global ... Immersive Learning Technologies ... – –a multimedia or computer-simulated reality