UPS technician question paper

7/25/2019 UPS technician question paper

1/10

Chapter-NOS-N0061

Easy

1.

What to say at first while meeting to customer

a)

Take input about the problem

b)

Complaint no.

c)

Greet customer with a soft and pleasant manner

d)

Say hello in a hard and loud voice

2.

How to response an angry customer talking in loud voice

a)

Start shouting with him

b)

Be patient and reply softly

c)

leave the place

d)

Dont reply his query and start working

3.

After receiving a complaint, First step is:

a)

Approach the customer premises in rush

b)

Interact with customer over phone and schedule an appointment as per availability of

customer

c)

Ignore it and wait a call from customer

d)

All of the above

4.

Prior to visit customer premise, Interaction with customer is necessary

a)

To get an idea of location for planning route to visit customer premises

b)

To anticipate the problem of equipment for selection of required tools and tackles

c)

To schedule an appointment as per availability of customer

d) All of the above

5.

Knowledge of following companys policies are required before visiting a customer premises

a)

Customer and Warranty policyb)

IT policy

c)

No smoking policy

d)

Recruitment policy


2/10

6.

Which of the following modules is a part of UPS

a)

Transformer, Rectifier, Inverter

b)

Motor, Inverter, Rectifier

c)

Heater, Motor, Rectifier

d)

Only Rectifier

7.

Following information is required to check warranty period of equipment

a) Manufacturing date and model no.

b)

Rating of equipment

c)

Size of equipment

d)

All of the above

8.

Always carry following documents while visiting customer premisesa)

Manuals and catalogue of equipment to be repaired

b)

Wiring diagram for exact model of equipment

c)

Customer complaint details

d)

All of the above

9.

Which of the following is helpful while anticipating the fault:

a)

Usage history and maintenance details

b)

Name of manufacturer

c)

Electrical parameters of equipment

d) Both A and C

10.

After anticipation of fault which of the following is to be done next

a)

Start working on it

b)

Discuss with customer about the solution and cost involved

c)

Call the customer care and inform about the problem

d)

Select the tools and tackles required

11.

Which of following shall be kept in mind while dealing with customer

a)

Customer satisfaction shall be the motto

b)

Resolving the problem is only our concern

c)

Provide the impractical solution of problem to close the complaint

d)

All of the above


3/10

12.

Which of the following to be noticed while reaching customer premises

a)

Dress code as per corporate policy of company

b)

Employee I-card

c)

Job cardd)

All of above

13.

Which of the following is right way of working

a)

Put tools and tackles here and there

b)

Working in efficient manner with safety of own and others

c)

Do the things in rush to resolve the problem quickly

d)

Open the equipment without anticipation of fault

14.

Which device shall be used to measure voltage

a) Voltmeter/Multimeter

b)

Ammeter

c)

Meggar

d)

Rheostat

15.

You have been working on an issue at work for a long time but cannot finish because you are

not sure how. What would you be most likely to do?a)

Put it aside until tomorrow so you can start fresh.

b)

Keep going until you solve the issue and can finish.

c)

Take a reasonable guess at solving the issue so you can move to your other tasks

d)

Ask your Supervisor for help in solving the issue.

16.

Which device shall be used to measure current

a)

Voltmeter

b) Ammeter/Clamp-on meter

c)

Meggar

d)

Rheostat

17.

What body language shows you are listening to customer

a)

Looking here and there while listening


4/10

b)

Making eye contact with the customer and show acknowledgment while listening

c)

Interrupt the customer and start talking in the mid of discussion

d)

All of the above

18.

Which of these is not a communication skill?

a)

Laughing

b) Swimming

c)

Asking questions

d)

All of the above

19.

If you want to complain, what's the best way to behave?

a)

Get very angry and shout

b)

Stay calm but stick to your pointc)

Get ready to cry

d)

Any of the above

20.

Which of these is a communication skill?

a)

Saying the same thing over and over

b)

Saying why you believe something

c)

Saying that people want to hear

d)

Talking randomly

21.

If you don't agree with someone else, what would you say?

a)

You are wrong

b)

I dont agree

c)

Stop talking rubbish

d)

Ignore it

22.

Dynamics of interpersonal communication will consista)

Body language and facial expression

b)

Posture

c)

Movement

d)

All of the above


5/10

23.

In communication process, a receiver is

a)

Message interference

b)

A message pathway

c) The person who decodes a message

d)

The person who encodes an idea

24.

An example of communication channel is

a)

Feedback

b)

Noise

c)

Context

d)

Face to face conversation

25.

What does UPS stands fora)

Ultra power supply

b)

Ultimate power supply

c)

Uninterruptible power supply

d)

Usable power supply

26.In business, when you fail to recall the name of a person met earlier, you can ask him or her:

a)

For his or her surname

b)

To excuse you for forgetting his/her name

c)

For his/her business card

d)

For his/her initials

27.

In business, Keep telephone calls very short because the other person may not be:

a)

Paying attention to you

b)

Noting down what you say

c)

Interested in talking to you

d)

Free to talk to you

28.

When introducing ourselves, we should use:

a)

Only our designation

b)

Only our first name

c)

Only the surname

d)

Both the first name and the surname


6/10

29.

Correct sequence of phases in a 3 phase system is

a)

RYB

b)

RBY

c)

BRY

d)

BYR

30.

Rectifier is a device

a) Which converts AC power to DC power

b)

Which converts DC power to AC power

c)

Which converts Electrical energy to Mechanical energy

d)

Which converts Mechanical energy to Electrical energy

Difficult/Medium

31.

As per best industry practices, color of ground wire shall be

a) Green

b)

Red

c)

Black

d)

Yellow

32.

As per best industry practices, Grounding of UPS/Converter enclosure shall be provideda)

By connecting at one point

b)

By connecting at three point

c)

By connecting diagonally at two point

d)

Any of the above

33.

What does term online UPS means

a) Charging the battery and supplying the load by incoming supply simultaneously

b)

Charging the battery by incoming supply and feeding the load through battery power at same

time

c)

Charging the battery by incoming supply and separate supply for feeding load

d)

Any UPS connected through Ethernet port for online monitoring


7/10

34.

In case of an availability of Emergency bypass, How maintenance of UPS shall be performed

a)

By first transferring the load to emergency bypass

b)

By isolating the incomer using circuit breaker

c)

By providing Switching off the outgoing breaker

d)

Start doing the maintenance directly on live condition

35.

Which device is used in UPS for automatic transfer of load on Bypass feeder

a) Static switches

b)

Circuit breaker

c)

Manual switches

d)

Any of the above

36.

For ventilation purpose, In a industrial UPSa)

Ventilation fans are provided on top with louvers on doors

b)

Flow of air is maintained automatically

c)

No need of ventilation

d)

Transformer regulates the output so that operating temperature remains within the limit

37.

After resolution of problem, documentation shall be done as per

a)

Companys document policy

b)

As per customer requirement

c)

Not required

d)

Any of the above

38.

Transformer is a

a)

Static device

b)

Rotating device

c)

Rotating electrical device

d)

Static mechanical device

39.

Which of the following is most appropriate definition for Converters

a)

A device to convert mechanical power into electrical power

b)

A device to convert electrical power into mechanical power

c)

A device to convert AC power into DC power only

d) A device to convert AC power into DC power and vice versa


8/10

40.

Batteries provide electrical power in form of

a)

AC supply

b)

DC supply

c)

Mechanical power

d)

Any of the above

41.

Starting from Input supply, arrange the correct sequence of following equipments in a UPS:

1 Transformer 2 Inverter

3 Rectifier 4 Transformer

a)

1,2,3,4

b)

1,2,4,3

c)

1,3,2,4

d)

1,4,2,3

42.

Which of the following is correct meaning of indication as per industry best practices

a)

Red: Supply On, Green: Supply OFF, Amber: Fault Trip/Alarm

b)

Red: Supply Off, Green: Supply On, Amber: Fault trip/Alarm

c)

Red: Fault trip/Alarm, Green: Off, Amber: On

d)

Any of the above

43.

In a 415 V, 3 phase system, what voltage your meter should read while checking between line

to ground

a)

415

b)

718.78

c)

138

d)

240

44.

Which of the following is correct low voltage power supply parameters in india

a)

415/240 V, 50 hzb)

230/110 V, 60 hz

c)

415/240 V, 60 hz

d)

415/110 V, 50 hz


9/10

45.

What shall be the line to line voltage in a 415 V, 3 phase system

a)

240 V

b)

415/3 V

c)

600 V

d)

415 V

46.

What is the relation between line voltage (VL) and phase voltage (VPh)

a)

VL= 3* VPh

b)

VL= VPh/3

c)

VL= VPh*3

d)

VPh= VL*3

47.

Interpersonal communication occurs only whena)

An individual converses with people they have no interest in knowing

b)

Intimate conversation takes place

c)

Three or more people are communication with each other at the same time

d)

An individual interacts with another person as a unique individual

48.

To decode a message is to

a)

Translate ideas into code

b)

Rejects a message

c)

Evaluate a message

d) Interpret a message

49.

Feedback is a listeners

a)

Verbal or nonverbal responses to a message

b)

Verbal critique of your message

c)

Acceptance of a message

d)

Rejection of a message

50.

The problem solving process begins with

a)

Clarification of the situation

b)

Establishment of alternatives

c)

Defining the problem

d)

Isolation of the cause


10/10

51.

Model no. , manufacturing date are mentioned on

a)

Gland plate of UPS

b)

Name plate of UPS

c)

Tag plate of UPS

d)

Never mentioned

Documents

UPS technician question paper