Updating the Nokia E71 software via the Nokia OVI Suite

Note: A SIM card must be inserted into the phone to upgrade the device.

A message will be displayed to the user during the process to insert the card if it is not

detected.

It is recommended that the External Memory Card be removed from the phone during

process. This will speed up the back up process.

Ensure that the device is charged for at least 30 minutes prior to the upgrade.

Is Nokia OVI Suite available for the Mac? No!

At the moment, Nokia OVI Suite is only available for Windows XP, Vista and Windows 7,

but a Mac version is planned.

What internet connection do I need for updating my device? A high speed broadband or wireless connection is required.

In addition a corporate Internet connection via a computer firewall may not work.

Preparation: Note: An internet connection is required. It may not work via a corporate firewall.

For assistance with the OVI Suite visit the Nokia site on:

http://www.nokia.com.au/support/download-software/nokia-ovi-suite/how-to/download-and-

install-new-software-and-applications

A: Download and install the OVI Suite from http://www.nokia.com.au/support/download-

software/nokia-ovi-suite/

B: The user will be prompted “Do you want to run or save this file?

To start the installation process click Run.

The user will see the download in progress, when completed a window will pop up.

Do you want to run this software with options ‘Run’ or ‘Don’t Run’. Select Run.

Pop up screens will guide the user through the installation process.

C: Create a Nokia OVI account to access OVI and most of its services with a single user

name log in and password.

There are four steps required to create an OVI Account.

1: Register to a Nokia Account

2: Contact Details

3: Location

4: Security code.

Ensure you keep a record of the created OVI log in and password for future use. Once the log

in has been created multiple phones can be upgraded (One at a time) if required. The OVI

suite will automatically detect the device connected and will advise if new software is

available.

Prior to performing the upgrade it is important to ensure each device is given a unique ID/

Name to identify it and ensure that the backed up data is restored to the correct device.

D: If you have previously created an OVI account then open the OVI Suite program.

It is necessary to log in to OVI Suite using the recently created Nokia OVI Log in and

password to start the backup process and software update.

Click on ‘Sign into OVI’

Enter the Username and Password. Tick the ‘Keep me signed in’ if you are going to use the OVI

Suite frequently. Select ‘Sign In’

The upgrade process:

There are five steps involved in using OVI Suite to update the device.

1: Get started

2: Back up (Device information and applications)

3: Install (Updated Software)

4: Restore (Device Information and applications)

5: Finish

1: Get started

Log In to OVI Suite using the created Username and Password.

1(a): Once you have successfully signed in, OVI Suite will update the Screen showing the log in

name.

1(b): Select ‘Connect Device.’ ‘Add new device’.

1(c): The following screen is displayed. Connect the Nokia E71 using the USB cable CA-101 to the

computer USB port and then the USB port on the left side of the phone.

1(d): Check the device it will display ‘Select USB Mode:’

On device scroll to ‘PC suite’ and select OK. The device displays USB connected in PC suite Mode.

OVI Suite displays the following information to indicate connection has been established with the

device. Pop ups will indicate that the device is connecting.

1(e): Highlight the device and Select ‘Next’ .

1(f): The OVI Suite will show the following transition screen.

1(g): OVI Suite Updates. Right click on mobile phone icon in the bottom left corner of the screen.

Move cursor to and select ‘Options for Nokia E71’.

1(h): The screen will update with the following information.

In the ‘Device name:’ Field, enter the Full mobile number of the device. Eg 04XX XXX XXX

This is a vital part of the OVI Suite process to ensure that the Unique content stored in the device

can be identified and is saved correctly for that device and can be identified and will be restored to

the same device. Select OK.

Note: It is possible to choose the folder where the backups will be saved :

The default is in the C drive and will appear in one of the Documents and Settings subdirectories.

An example of this would be C:\Documents and Settings\My Documents\Ovi\Backups

1(i): The screen updates with the following information. Check to verify that the Device/Customers

information has been updated next to the phone icon.

1(j): In OVI Suite select ‘Tools’ ‘Software Updates’

1(k): The OVI Suite Screen will update with the following information.

The current version of software on the device will be shown and if there are updates available for

the device “Update available Install” will be shown.

Select “Install”

1(l): OVI Suite will display the following transition screens whilst it checks for updates.

1(m): Select ‘Next’ in OVI Suite to proceed.

1(n): The following screen will be shown in OVI Suite. OVI Suite displays the following prompts.

e.g. Keep the device connected to a charger to ensure sufficient battery power.

Select the Tick box “I have read and agree to the OVI Service terms, Privacy policy, etc.

In OVI Suite select ‘Next’

2: Back Up.

2(a): In OVI suite the default setting is ‘Yes, I want to make a Backup (Strongly recommended).’

Select ‘Next’

2(b): The following transition screen is shown.

2(C): The OVI Suite displays the progress of the backup.

OVI Suite will flash up a message indicating that the contents of the Device were backed up

successfully.

3: Install

3(a): OVI Suite shows the transition screen whilst preparing to update the device.

3(b): The Progress of the update can be seen on the screen.

The update process can take 15 minutes to download and install on the phone.

3(c): When the update is complete the following screen will be displayed.

3(d): On the device it is necessary to set the following:

Select Country, Select Current City, Select Date and Time.

3(e) On the device the following is displayed

Select USB Mode, Toggle up and select ‘PC Suite’

Device will return prompt ‘USB connected in PC Suite Mode’.

The OVI Suite screen will update and prompt.

‘Accept all possible installation requests on your device’

Device flashes up with the following prompts:

Install MMS Sync Press Yes.

It then prompts Details MMSsync version 1.00(00) Installing

Installation Complete.

It then prompts Install Contacts Group DS Plugin? Press Yes.

It then prompts Details Contacts Group DS Plugin version1.23(0)

It then prompts Welcome to my Nokia Press Remind

After restarting the phone will prompt: Phone will restart. Press OK

4. Restore

The device now starts the Restore process.

OVI Suite will flash up with prompts as the device reconnects and starts the restore process.

4(a) When the restore process is complete the phone will display the following message.

5. Finish

5(a): Phone prompts the user to start the Configuration Wizard. Press Cancel.

The phone prompts: ‘Are you sure you want to cancel the configuration Wizard’.

Press OK to exit.

In OVI SUITE Select Finish

On the device the user is prompted “Welcome to My Nokia” Press Remind.

The device then updates.

Welcome to use your new phone. Learn about its features and how to set it up? Select NO

5(b): The default OVI suite screen returns once the process has been completed.

5(c): Disconnect the USB cable from the device.

5(d): If there are no other phones to update, the user can Log Out and exit OVI Suite.

THE END.