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Lewis Stewart1960 Spectrum Circle Unit 625, Marietta GA 30067
Executive Summary
Over six years of adept Customer Service experience with an extensive background in negotiations, funding, payment processing, and quality control management. In-depth knowledge and understanding of account management, enterprise systems management, and demonstrated a proven ability in project implementation and resource management in the following areas:
Account Management Business Acumen Data Analysis Audit
Research Project Management Accounting Interpersonal skills
Experience Highlights
Mercedes-Benz USA Dunwoody, GAPRE OWNED OPERATION LIAISON 2015-Present
Point of contact for dealership issues with loading of contracts, reporting of sold vehicles, and incentive payouts. Monitor dealerships score card to ensure they are meeting goals set by MBUSA. Assist area managers and field reps with escalated dealership issues. Design and distribute weekly informational newsletter.
Hyundai Capital America Atlanta, GAPAYMENT PROCESSING ANALYST 2012- 2015
Exceeding Quality Assessments through applying payments for Flat Cancel, Rebooks DCK, RDCK, Dealer Reserves, 1st 2nd and 3rd Payments, and Property Tax for lease vehicles for funding and rebooks.
Research payment discrepancies, process payment adjustments, and process customer/dealer requests. Audit funding fail sheets to ensure true fails, correction of incorrect data, or fax dealer for correction of incorrect
information. Complete Back Office Service request by researching and fulfilling customer/dealer request. Advisor on Back Office E-Sign verification project team for HCA. Oversee Back Office payment extensions and service request by distributing workflow to ensure the creation
and processing of documents to meet company and legal compliance. Address internal and external consumer escalated concerns and research to resolve the issue to provide
complaint resolution. Process automobile lease buyouts.
UnitedHealth Group Richardson, TXCLINICAL ADMINISTRATIVE COORDINATOR 2011-2012
Process complex request for custom care coordination cases for consideration of benefits for physician specialty referrals.
Verifying appropriate coding for medical insurance claims. Set up triages cases for Clinical Coverage Review. Ensure time management of nurses and medical directors.
Lewis Stewart1960 Spectrum Circle Unit 625, Marietta GA 30067
Cuna Mutual/ State National Companies Dallas, TX CLIENT SERVICE REPRESENTATIVE 2008- 2010
Effectively worked with the Program Manager to ensure a seamless merger with development activities. Managed client’s expectations; maintain relationships with clients within high performing portfolios to uphold
centric values. Paid, corrected, and evaluated warranty claims for Credit Unions, Dealerships, and Members with our Gap
products. Facilitated with Manheim the sale of vehicles and the set up field service personnel and dealer appointments for
inspection of damage vehicles for appraisers. Coordinated the titling
Bax Global Logistics (now DB Schenker) Irving, TX LOGISTICS ACCOUNT COORDINATOR 2006 - 2007
Inside sales, outside events, and outbound marketing efforts. Lead events, meetings and presentations with sale managers for clients. Managed corporate accounts and ensured proper handling from inception to maturity. Coordinate sales manager appointments and calendar.
Education Jackson State University; Major Graphic Design Jackson, MS
Software Skills CRM/ Siebel Automotive DayBreak LeasePak Access
Excel Outlook MS Office CMI
References Available upon request
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