The NDS Quality Portal goes the extra mile to guide disability service providers with standardscompliance management, reporting, business risk management and quality improvement. Hosting hundreds of resources, best practice policy templates, pro formas, evidence guides andinteractive self-assessments, the Quality Portal sets the standard for compliance management. Providers who use the Quality Portal save up to 80% of the time they spent on qualityimprovement and compliance reporting.

Discover the NDS Quality Portal

Y o u r c o m p l e t e N D I S Q u a l i t y C o m p l i a n c e s o l u t i o n

NDS Quality Portal

Page 1spp.ngoservicesonline.com.au/nds-quality-portal

Easy-to-followonlineassessments

Quality &SafeguardingFramework

Standardsare cross-mapped

Hundreds ofbespokeresources

Read on to find out more!

Create CQIPlans

Ready foraccreditors/reviewers

Easy-to-follow online assessments

'A suite offeatures toguide youthroughthe NDIScomplianceprocess '

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Standards are translated into a series of easy-to-follow assessments. Any further tasks required toachieve compliance are identified.

Quality & Safeguarding FrameworkSelf-assess against the requirements of the NDISPractice Standards, Code of Conduct, IncidentManagement and Reportable Incidents andComplaints Management and Resolution.

Document LibraryUpload your evidence documents as you do theassessments (or link to evidence you've alreadyuploaded). Documents are easy to manage andupdate from the service's library.

Standards are cross-mappedYour assessments are shared across standardswhere there is a match. If you do assessments on'Governance', for example, they automatically carryacross to governance standards in otheraccreditations.

Automatic Action PlanNeed a plan that pulls together all the workrequired to achieve compliance? The Quality Portalautomatically generates an action plan to viewonline or download as a spreadsheet/PDF.

Worker screening

Restrictive practices

Conflict of interest

Support coordination andplan management

'Worktowardsdeliveringa goldstandardindisabilityservices'

Specialist disability resources

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Client risk assessment

Incident management

Complaints management

Preventing and respondingto abuse

Download a wealth of policy templates andinformation sheets in the Reading Room, to coverall aspects of running your organisation. Thisincludes specialist disability resources coveringtopics such as:

Incident management &complaints managementIncident management and complaints management are multi-stepprocesses that should also be integrated into your continuous qualityimprovement program.

Our suite of resources will guide you through each step inimplementing best practice complaints management and incidentmanagement systems.

Complaintscycle

Incidents cycle

Multi-Service Accounts (MSAs)Many of our users who have multipleservice sites or streams have set upa Multi-Service Account (MSA).

From your Corporate Account, youcan centrally assess and monitoreach site's performance, downloadaggregated data into Excel and tracktrend improvements over time.

If you are a larger provider withmultiple sites, an MSA is the idealquality management solution.

'Streamlinemanagementby monitoringmultipleserviceswithin oneaccount'

For more information, visit:spp.ngoservicesonl ine.com.au/nds-qual i ty-portal

or cal l us on 02 9569 1704

Testimonials "Thanks team, I just wanted to pass on the compliments we received fromthe NDIS auditors. We gave them access to SPP to audit our documentsand they were amazed and thrilled with the platform. It made their job soeasy. We've been using SPP now for six years, and we are very happy

with it."

"I'd just like to say that working with you guys has been nothing short ofexcellent. Your professionalism, the quality of your product and your

amazing customer service have been so completely refreshing!"

Ready for accreditors/reviewersGrant special read-only access to accreditors,reviewers and auditors so they can conduct deskaudits, complete on-site assessments, and verifyevidence for accreditation.