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Mohammed Afzaal Hussain (Primary) Official email Id: [email protected]
BlackBerry: +919581123237 | Personal e-mail Id: [email protected] *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Professional Summary
A dynamic and performance driven professional with over 11 years of diverse experience bringing in business acumen and record of achievements & contributions
6σ Black Belt certified from iACT (International Academy for Certification & Training) Institute
Master in Commerce (Post-graduate) from Osmania University, Hyderabad, A.P, India Currently working for BA Continuum India Private Limited (a non-subsidiary of Bank of America) as Project Manager with over
11 years of diverse experience in Project Management, Business management with domain knowledge of Banking & Financial Services Sector, professional record demonstrates sound knowledge of Program & Project Management
Played pivotal and Instrumental role in managing & executing the 2015 Technology Strategy Program Migrations for BACI PMI Training Certification in Project Management (Pursuing Project Management Professional course) Successfully handled special assignments entailing process improvements and interaction with internal clients in
getting the process automated to strengthen it and make it more lean/robust Demonstrated skills in streamlining customer services function by contributing immensely in designing innovative systems,
processes, platforms to generate high value propositions for the clients/customers Expert in implementing DMAIC methodology for transitioning/outsourcing work from Onshore locations to Offshore Exceeded goals through strong leadership, interpersonal communication and analytical abilities
Core Competencies
Project Management Client & Stakeholder Management Project Planning & Execution Service Delivery Risk & Compliance Management Quality Management Team Management Operations
Career Growth BA Continuum India Pvt. Ltd. Hyderabad (a non-subsidiary of Bank of America) Nov 2004 till date Project Manager GDCE Migrations & Project Management Dec 2008 till date Team Leader Sales Fulfillment & Text Chat processes Dec 2006 Dec 2008 Team Member (Associate) Lockbox Nov 2004 Dec 2006 Project Manager's Role and Responsibilities include:
Portfolio/Program Management i.e. Global Markets Operations segment for Bank of America at BACI for all new Transitions/Migrations & Change management
Leads Projects qualification management i.e. ascertaining of an opportunity to be qualified as New Transition/Migration or Change management from the aligned business area
Instrumental in project allocation to practitioner’s (Project Manager’s) and overseeing/monitoring of allocated projects Led and managed the 2015 Technology Strategy program flawlessly for the aligned segment/business sector Assist Project Managers in tracking and resolving issues pertaining to projects to ensure smooth and impeccable execution
on transition/change management projects Manage, build and sustain relationships with Lines of Business, business partners & other project stakeholders Report projects progress at weekly/monthly frequency to Migrations Leadership team, LOB PMOs and other stakeholders Pro-actively raise and flag Self-Identified Audit Issue (SIAI) for potential risk items for projects/existing process Led the Audit Readiness program for GDCE Migrations and Project Management function Work on New Migrations/Transitions and Change management for Global Markets segment
o Creation of Project Charter and Business case - Comprehending the services to be provided, the project goals and objectives, terms and conditions, and finalizing in-scope and out of scope activities
o Scope Statement and Baseline - Understanding the project scope and as agreed by the project team, customers and other relevant stakeholders, creates and finalizes the scope baseline
o Establishing the connect and setting up routines with LOB, PMO, Business partners and other relevant stakeholders to discuss the project progress on a weekly frequency
o Project Plan - Creation of High Level and Detailed Project plan for ensuring project timelines are adhered for effective management and controlling project deliverables during execution phase enabling Zero Surprises & predictable execution
o Risk Assessment – Identification of potential risks, consultation/deliberation with risk partners for control/mitigation plan, develop mitigation plans, implementation criteria and suggest alternative strategies
o Liaison with multiple Risk, Compliance & Legal partners (includes regional and enterprise compliance partners) to obtain their go-ahead for transitioning work from Onshore locations to BACI
o Perform additional diligence and re-assess regulatory requirements with regional compliance managers/officers o Drafting new Service Agreements / Service Level Agreements for covering new work/scope basis regional
compliance requirements through-out the project lifecycle o Formulation/Design of Knowledge Transfer / Training plan for the project with LOB (SME Training, Onshore
training, Virtual training, etc.,) so to ensure associates are well trained on systems, applications, platforms, etc., o Direct/Guide other co-partners in facilitating passport, visa, travel tickets, ground transportation, etc., if associate
travel is required to Onshore (LOB) location o Establishing of Governance plan for timely-reporting of project status, managing the dissemination of routine and
non-routine communications with LOB, Business partners and internal clients, other co-partners, etc., o Track Team performance, review variance/trends and suggest ideas for process improvement during the
stabilization phase of the project o Facilitate and recommend Lines of Business and Operations on finalizing appropriate Business Recovery strategies o Ensure that project team is compliant with applicable laws, regulations per compliance standards
Travel to Onsite location for designing process flows, FMEA, SIPOC, identification of CTQs, etc. and work closely with Lines of Business’ teams to ensure project
Execution of the risk plan, implementation of correction action, mitigation, workarounds, update the plan and report the status before Go Live milestone of the project to relevant stakeholders
Handover project to Operations upon successful completion of all project deliverables Document learnings from the project and share with other practitioners for calibrations and for continuous improvement
Key Awards & Accomplishments - BA Continuum India Pvt. Ltd. Hyderabad (a non-subsidiary of Bank of America)
Awarded with "Gold Award" by Delivery Team for contribution towards Tech Strategy for H2 2015 Awarded with Title "Our Success Ambassador" from GDCE Migrations & Project Management for H2 2014 Awarded with 10 year milestone "Memento" award in Nov 2013 Awarded with "Gold Award" by Operations/Delivery Team for exemplary performance in H1 2013 Awarded with Global recognition in "Gold" award from MD's Office for H12011 Awarded with 5 year milestone "Memento" award in Nov 2010
Certifications - BA Continuum India Pvt. Ltd. Hyderabad (a non-subsidiary of Bank of America)
Certification in PMP Training related to Project Management (Pursuing Project Management Professional course)
6σ Black Belt certified from iACT (International Academy of Certification and Training)
6σ Green Belt Certified from iACT (International Academy of Certification and Training)
Situational Leadership II - Ken Blanchard on People Management Effective Presentation skills - Dale Carnegie
Education
2012 M.Com - Master in Commerce - Prof. G. Ram Reddy Centre for Distance Education, OU 2003 B.Com (Computers) - Bachelor of Commerce - Anwar-ul-Uloom Degree College, HYD - OU 2000 Intermediate Anwar-ul-Uloom Junior College, HYD - OU 1998 Bright High School (Higher Secondary), Hyderabad
Personal Details
Date of birth : 22nd Jun 1983 Academic Education : M.Com from Osmania University Passport Number : H3560060 Date of Issue & Expiry : 18-03-2009 & 17-03-2019 respectively US B1/B2 Visa & Validity : 20111232680001 - Expiry: 31-10-2021 (10 years)
