JEFF H. HAYNES 16748 Brinbourne AvenueMiddleburg Heights, OH 44130

Phone: (216) 789-2343Email: haynes1313@gmail.com

Key Competencies *Leadership *Communication *Decision-Making *Team Development *Customer Service Focused *Coaching

Professional Experience Chamberlain College of Nursing Student Services Advisor II / Federal Work Study Coordinator March 2014 - Present Develop and implement an individualized financial and academic plan that promotes student success.

Continuously evaluate those academic and financial plans throughout the student lifecycle and make appropriate adjustments to ensure successful student outcomes.

Maintain accurate enrollment, persistence and graduation information for assigned students. Assess and proactively mitigate risk factors that may contribute to attrition. Analyze reports and student feedback to identify concerns affecting student progression, and then create an action plan to address those concerns.

Collaborate with other departments and processing units to deliver an optimal student experience. Help students explore alternatives to overcome issues or problems that may be barriers to persistence or

graduation. Assess need for other services and make appropriate referrals when necessary. Demonstrate and communicate current, detailed and accurate knowledge of college policies and Title IV

regulations to prospective and current students. Communicate the policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.

Serve as the campus Federal Work Study Coordinator. Calculate eligibility and maintain accurate and timely documents/timesheets for audit purposes.

Attend meetings and contribute to college committees; participate in campus activities and events Boys & Girls Clubs of Cleveland Club Director March 2005 – March 2014 Lead/manage a diverse staff of FT and PT employees including training, counseling, and teamwork. Supervise the day-to-day operations including but not limited to program implementation, conflict

resolution, and overall fun atmosphere. Coordinate recruitment efforts and contribute to community meetings by attending local events and

communicating our mission to ensure that the needs of the community are being met. Direct individual/corporate volunteer efforts whether one time or on-going and serve as the primary

liaison while on-site. Coach youth, parents, and staff to work through challenges and keep moving forward. Compile analytical reports on monthly, quarterly, and yearly basis for senior leadership and grants. Serve as the Club’s spokesperson with media outlets and partners. Berea Children’s Home and Family Services Mentor November 2008 – April 2011 Counseled youth on a one-to-one basis teaching life and coping skills. Guided youth towards personal goals as well as those set forth by the program. Documented service case notes and monthly reports.

Boys & Girls Clubs of Toledo Educational Activities Instructor October 2001 – December 2004 Implemented daily and weekly program schedule to ensure participation goals were being met. Designed weekly and monthly bulletin board of activities encouraging participation. Maintained an overall safe and engaging environment that fostered trust and growth for the members.

Education Bowling Green State University Bachelor of Arts in Sociology with a Minor in Psychology Boys & Girls Clubs of America’s Leadership University Management – Advanced Leadership Program Certification (2009)

Accomplishments Bridge Board Member (Young Professionals Board), November 2014, Boys & Girls Clubs of Cleveland Club of the Year 2012, Broadway Club, Boys & Girls Clubs of Cleveland Club of the Year 2010, Broadway Club, Boys & Girls Clubs of Cleveland Employee of the Month, January 2010, Berea Children’s Home and Family Services Heart and Soul Staff Award 2009, Boys & Girls Clubs of Cleveland Club of the Year 2008, Heights Youth Club, Boys & Girls Clubs of Cleveland Staff Award 2004, Perrysburg Heights Club, Boys & Girls Clubs of Toledo

Computer Skills Proficient in Microsoft Office Experience with Database systems (Member Tracking) Salesforce, Banner, ProSAM, NSLDS, Sharepoint

References Taryn Rechenbach (216) 702 – 0252

She was my Manager at Chamberlain College of Nursing and is now an Advisor with College Now of Greater Cleveland.

Roscoe Morgan (216) 256 – 1996 He was a Supervisor/Colleague while I worked at the Boys & Girls Clubs of Cleveland and is now an Area Manager for the Clubs.

Katelyn Johnson (216) 346 – 5628 She was an Employee/Colleague while I worked at the Boys & Girls Clubs of Cleveland and is now a Club Director with the Boys & Girls Clubs of Boston.