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COMPANYPROFILE
U.P SERVICE AUTOMOTIVE (M) SDN BHD
LIGHTTRUCKSBUSESHEAVYTRUCKSCARSENGINESFLEETSERVICES
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 1
TableofContents
1 Table of Contents
2 Vision & Mission
3 Company Overview
4 Company Information
5 QHSE Statement
6 Our Services
7 Light Commercial Truck
8 Heavy Commercial Truck
9 Fleet Maintenance Service
10 Fleet Breakdown Service
11 Achievements
12 Organisation Chart
13 Management Team
14 Senior Mechanics
15 Clients List
16 Contact
17 Authorised Service Dealer Certificates
18 Ministry of Finance Certificate
19 TNB Certificate
20 Certificate of Achievements
21 Company Registration Form 9, 24 & 49
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 2
VisionU.PServiceAutomotiveaimstobetheleadingautomotiveservicecentreinMalaysiabycommittingtoexcellenceincustomerservice,genuineproducts,fleetmaintenanceandrepairservices.
MissionRevolutionisingtheDeliveryofServiceandRepair.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 3
Company Overview
U.P Service Automotive (M) Sdn Bhd, was established on 3rd October 2005, a 100% Malaysian
owned and operated company specialising in vehicle repair and preventive maintenance service
provider in the northern region of Malaysia. From humble beginnings we have grown from a “small operation” into an organisation that
boasts a modern range of technology and equipments to accommodate the ever changing needs
of our clients and the environment in which we live in.
We are an authorised service dealer for HICOM and TATA Motors. Ever since the incorporation of
U.P Service Automotive, the brand has established itself as a formidable service dealer especially
in the commercial vehicle industry.
Today we have 3 service outlets strategically located each one at Penang Island, Seberang Perai
and Kulim, Kedah to offer the best services for our clients irrespective how big or how small they
are.
Our Services:
Vehicle Repair
Preventive Maintenance
Suspension & Alignment
Brakes – Air/Hydraulic
Wheels & Tires
Engine Diagnostic
OEM Spare Parts
Batteries
Belts & Hoses
Electrical Systems
Oil, Lube & Filter Change
Tune‐Ups
Body Works
Air Conditioning
Lights, Wipers & Accessories
Exhaust & Mufflers
Engine & Gearbox Overhaul
Smoke Opacity Testing
Welding & Fabrication
Transmissions
Manufacturer Warranty Services
Fleet Maintenance Services
We recognise the demanding environment in which commercial vehicles operates today and we
offer a range of support services designed to meet that challenges, allowing our customers
peace of mind and the ability to concentrate on their business.
As vehicles and specifications become more complex and technical, U.P Service Automotive
continues to invest in people technology and equipment through which we offer a dedicated
service ensuring efficient and cost effective maintenance and repair of vehicles to suit both your
budget and your timescale.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 4
Company Information
Company Name : U.P Service Automotive (M) Sdn Bhd
Registration Number : 711678-P
Date of Incorporation : 3 October 2005
Head Office : Lot 1604/620, Jalan Baru Perai, 13600, Seberang Perai, Pulau Pinang Tel : 04-399 2618 Fax : 04-398 2618 Email : [email protected]
Penang Branch : 12A, Jalan Jelutong, Pulau Pinang
Kulim Branch : Pot 2&3, Lot 400, Geran 37158, Mukim Sungai Ular, 09000 Kulim Kedah
Board of Directors : Purna Chandran (Managing Director) Vikines Sri (Executive Director)
Company Secretary : Mint Management Service No 8A, Tingkat 1, Lebuh Tenggiri 2, 13700 Bandar Seberang Jaya, Pulau Pinang
Auditor : MS Consult Services No. 8B, Tingkat 2, Lebuh Tenggiri 2, 13700 Bandar Seberang Jaya, Pulau Pinang
Bankers : CIMB Bank Berhad – Jalan Baru, Seberang Perai
Authorised Capital : RM 500,000.00
Paid-up Capital : RM 500,000.00
No of Workers : 23 Staffs
Ministry of Finance : 160301, 160302, 220117, 220118, 220121, 220122, 221402
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 5
Quality Health Safety Environment Policy Statement
The management recognises the importance of safe working practices and will ensure highest compliance to the stipulated regulations and laws of the local council, state and federal government rulings and other applicable legislations to ensure the health, safety, and welfare of our employees and others affected by our business activities will not be harmful towards our people and the environment.
We strive to:-
Provide and maintain our service centre, store and equipments and ensure working practices that are safe and without risk to health or environment;
Ensure the correct use, handling, storage and transport of substances and articles at work that are safe and without risk to health and environment;
Provide necessary information, instruction and training to all our staffs handling lubricant waste items;
Provide and maintain a safe place of work and ensure access to and egress from that place of work together with competent supervision;
Provide a working environment that is safe and without risk to health and environment.
This policy will be reviewed annually and amended as required to take account of new legislation and improved working practices and brought to the attention of all employees.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 6
Our Services
Our complete list of services:
Vehicle Repair
Preventive Maintenance
Suspension & Alignment
Brakes – Air/Hydraulic
Wheels & Tires
Engine Diagnostic
OEM Spare Parts
Batteries
Belts & Hoses
Electrical Systems
Oil, Lube & Filter Change
Tune‐Ups
Body Works
Air Conditioning
Lights, Wipers & Accessories
Exhaust & Mufflers
Engine & Gearbox Overhaul
Smoke Opacity Testing
Welding & Fabrication
Transmissions
Manufacturer Warranty Services
Fleet Maintenance Services
At U.P Service Automotive, we offer an array of maintenance and repair services to help keep your
fleet vehicles running smoothly. Our service centre offers expert servicing, maintenance, and
mechanical repairs to all makes and types of trucks – both new and old.
Our Preventive Maintenance programs are very detailed and comprehensive, and can be customised
to accommodate any type of vehicle from light weight trucks to heavy duty specialised haulers.
All our top technicians have been exposed to formal Preventive Maintenance Programs by vehicle
manufacturers over the years to ensure they are really qualified to maintain the high standards of
requirements set by the manufacturers.
Preventive Maintenance isn't just a check off form and fluid changes; it's a state of mind and an
awareness of the condition of the vehicles and systems being maintained. We feel nobody does it
better than we do.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 7
Light Commercial Trucks
U.P Service Automotive is a complete service, repair & maintenance service centre for all types of
light truck makes and models. U.P Service Automotive (M) Sdn Bhd, is an authorised service dealer
and warranty center for HICOM and TATA Motors.
We offer everything you would expect from a full service facility to major repairs and overhauls. We
are specialised in preventative maintenance programs customised to fit your needs.
At U.P Service, we're committed to maintaining the safety and reliability of your vehicle. In fact, our
mechanics are trained to perform factory‐recommended maintenance services.
Vehicle Repair
Preventive Maintenance
Suspension & Alignment
Brakes – Air/Hydraulic
Wheels & Tires
Engine Diagnostic
OEM Spare Parts
Batteries
Belts & Hoses
Electrical Systems
Oil, Lube & Filter Change
Tune‐Ups
Body Works
Air Conditioning
Lights, Wipers & Accessories
Exhaust & Mufflers
Engine & Gearbox Overhaul
Smoke Opacity Testing
Welding & Fabrication
Transmissions
Manufacturer Warranty Services
Fleet Maintenance Services
All our maintenance and repair services are in compliance towards PUSPAKOM mandatory
inspection conducted periodically to certify the roadworthiness and compliance to the
Road Transport Act 1987 of all the licensed commercial vehicles as specified by the
authority.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 8
Heavy Commercial Trucks
At U.P Service Automotive we offer you the highest standard of repair and preventive maintenance
services to ensure your heavy commercial trucks are road worthy running condition and ensuring
zero downtime.
Maintaining and repairing today's over the road commercial vehicles by professionals is extremely
important to reducing vehicle down time. We will work with you and your company to ensure
reliable operation of your vehicle. In addition, our team can recommend a custom preventive
maintenance program that is right for your specific commercial vehicle and your fleet needs, saving
you time and money in the long run.
Vehicle Repair
Preventive Maintenance
Suspension & Alignment
Brakes – Air/Hydraulic
Wheels & Tires
Engine Diagnostic
OEM Spare Parts
Batteries
Belts & Hoses
Electrical Systems
Oil, Lube & Filter Change
Tune‐Ups
Body Works
Air Conditioning
Lights, Wipers & Accessories
Exhaust & Mufflers
Engine & Gearbox Overhaul
Smoke Opacity Testing
Welding & Fabrication
Transmissions
Manufacturer Warranty Services
Fleet Maintenance Services
All our maintenance and repair services are in compliance towards PUSPAKOM mandatory
inspection conducted periodically to certify the roadworthiness and compliance to the
Road Transport Act 1987 of all the licensed commercial vehicles as specified by the
authority.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 9
Fleet Maintenance Service
U.P Service Automotive has built one of the most comprehensive fleet management systems
available today. At every stage of the fleet maintenance management process we have addressed the
service, data and payment needs of the fleet manager and built controls that help offer real savings
in both time and money.
Nobody understands the need to keep your vehicles on the road better than us. That’s why we offer
an array of preventive maintenance services designed to help keep your vehicles on the road –
making money for you. Our service centers are open six days a week and a special team on standby
on Sundays and Public Holidays!
Our service centers have diagnostic and maintenance equipment that is capable of performing
advanced services required by your vehicles. We perform repairs, maintenance and services with
trusted, expert mechanics.
U.P Service Fleet Services program includes service notifications and reporting to let you know when
services are due and on which vehicles. We even flag services that are severely past due.
Our preventive maintenance services include:
Oil, Lube & Filter Change
Tire Rotations
Fluid Exchanges
Manufacturer Recommended Maintenance
Vehicle Inspection
Tune Ups
OEM Spare Parts
Batteries
Belts & Hoses
Air Conditioning Servicing
Lights & wipers
Smoke Opacity Testing
Service intervals can be set to follow OEM recommendations or can be customised by the fleet
manager based on their own preferences.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 10
Fleet Breakdown Service
We at U.P Service Automotive will ensure that all vehicles under our Fleet Maintenance Program are
back on the road as quickly and safely as possible throughout the Northern Region whenever there is
a breakdown.
We have our own dedicated team focused on breakdowns available 24 hours a day, 7 days a week
and for 365 days of the year. A roadside repair will be attempted by our team, but where this is not
possible the vehicle will be brought back to one of our nearest service centre to rectify the problem.
This dedicated 24 hours breakdown service is offered only to selected Fleet Maintenance Program
customers who have signed up for Fleet Breakdown Service. Locations covered are whole of Kedah,
Penang and up to Ipoh, Perak.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 11
Achievements
2006/2007 ‐ Sales achievement: Target achiever service dealer for the period April 2006 to March 2007 (ACM/HICOM) 2006/2007 ‐ Sales achievement: Top five service dealers for the period April 2006 to March 2007 2005/2006 ‐ Sales achievement: Top five service dealers for the period April 2005 to March 2006 2004/2005 ‐ Sales achievement: Sales target for genuine Isuzu parts for the period April 2004 to March 2005 2003/2004 ‐ Sales achievement: target achiever service dealer for the period April 2003 to March 2004(ACM/HICOM)
Our mechanics have attended and successfully completed fundamental product knowledge of MTB 150DX course, UBS maintenance & components operations training course, maintenance service & electrical for Isuzu model F‐Series course conducted by ACM. Our service manager has successfully completed the following course of service and maintenance procedures on major components NHR 54 conducted by Isuzu Motors. Our admin person have attended and successfully completed courses such as Service Advisor, Incorporation of Intellectual Company and Development of brand and etc. Our mechanics also have been trained by TATA Motors in Pune, India.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 12
Organisation Chart
Managing Director
Purna Chandran
Executive Director
Vikines Sri
Kulim Branch ‐ Mechanic
Muniandy
Perai Branch ‐Manager
Kathir Veloo
Penang Branch Mechanic
Rajibathy
Assistant Mechanics
Apprentice
Assistant Mechanics Assistant Mechanics
Apprentice Apprentice
Admin Clerk
Nurshamsharain
Accounts Clerk
Roslina Bakar
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 13
Management Team
Name : K. Purna Chandran
Age : 34 Years
Education : Diploma in Automobile Engineering (ITTAR), Diploma in Accountancy (LCCI)
(IPG)
Experience : Over 10 years of experience in the automobile industry with vast knowledge
in diesel engine and diesel powered trucks. With accounting and automobile
engineering background he has created a new business model which has been
successfully implemented in U.P Service Automotive where the company is
seeing back to back growth at the same time providing the highest level of
service to all his customers irrespective how big or how small they are.
Name : Vikines Sri
Age : 30 Years
Education : Bachelor of Human Resources (Hons) (UUM)
Experience : 6 years of experience in top level management handling, human resource
department and administration. She was instrumental in developing in house
human resource programs to enhance mechanics knowledge and confidence
in handling customers and their mechanical related problems. She also holds
the position of accounts manager where her main concern area is receivable
accounts.
Name : G. Kathir Veloo
Age : 60 Years
Education : Diploma in Automobile Engineering
Experience : Mr. Veloo is the most senior staff in U.P Service Automotive where he holds
the senior managers post. He is the head of service centre together with all 18
mechanics and assistant mechanics. His vast experience in automobile
industry back dates to over 40 years where he started as an apprentice for a
bus company in Kedah. Over the years with his experience, he was promoted
and worked with Japanese Automotive Manufacturers. Today he proudly
leads his staffs under him in a much disciplined manner like the Japanese at
U.P Service Automotive.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 14
Senior Mechanics
Name : A. Muniandy
Age : 32 Years
Education : PMR
Experience : 17 years of experience in automobile industry specialising in diesel trucks
and engines. His ability is to pin‐point the core root of any problem faced by
diesel truck vehicles.
Name : M. Rajibathy
Age : 29 Years
Education : MLVK
Experience : 11 years of experience in automobile industry specialising in diesel trucks
and engines. He is also an expert in engine overhauls.
Name : Rasidi Saidin
Age : 33 Years
Education : MLVK
Experience : 16 years of experience in automobile industry specialising in diesel trucks
and engines. Rasidi is a master in fleet maintenance ensuring complete
servicing of the vehicles on time as required by respective fleet managers.
Name : Che Hasri Che Din
Age : 35 Years
Education : SPM
Experience : 17 years of experience in automobile industry specialising in diesel trucks
and engines. Che Hasri is a specialist in gearbox and transmission problems
where he can solve them by his finger tips.
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 15
Our Clients List
Fedex
Gardenia
Alagappa Products
AWS Sales & Service
Babas Products
Nippon Express
Bren‐Group Malaysia Sdn Bhd
Jabatan Pertahanan Awam
Jabatan Pengangkutan Jalan
Shan Poornam Metal
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 16
www.upservice.com.my
Our contact
Head Office – Seberang Perai
Address
:
U.P Service Automotive (M) Sdn Bhd Lot 1640/620, Jalan Baru Perai, 13600, Seberang Perai, Pulau Pinang Malaysia
Tel : 04‐399 2618
Fax : 04‐398 2618 Email : [email protected]
Penang Branch
Address
:
U.P Service Automotive (M) Sdn Bhd 12A, Jalan Jelutong, 11600, Pulau Pinang Malaysia
Tel : 04‐282 5020
Fax : 04‐282 7020 Email : [email protected]
Kulim Branch
Address
:
U.P Service Automotive (M) Sdn Bhd Pot 2&3, Lot 400, Geran 37158, Mukim Sungai Ular, 09000 Kulim, Kedah Malaysia
Tel : 04‐495 6629
Fax : 04‐495 6628 Email : [email protected]
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 17
ATTACHMENT
AuthorisedServiceDealerCertificates
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 18
ATTACHMENT
MinistryofFinanceCertificates
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 19
ATTACHMENT
TenagaNasionalCertificate
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 20
ATTACHMENT
CertificateofAchivements
U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 21
ATTACHMENT
CompanyRegistration
Form9,24&49