University of Nigeria Research Publications

OJI, Uchechukwu Ada

Aut

hor

PG/MBA/99/30177

Ti

tle

An Evaluation of the Role of Human Resources Training, Development and

Technology in Enhancing the Effectiveness of Banking Services in

Nigeria: An Assessment of Three Commercial Banks

Facu

lty

Business Administration

Dep

artm

ent

Management

Dat

e July, 2001

Sign

atur

e

managemeilt with registration number PG~~~1~/3/99/3/3n177 has sntislbctorily

completed the requirements for the coursc and rcsearch work for award of

the masters dcgrec in Business Administration MUA in Manqcment ,

Faculty of Gusiness administration, University of Nigeria.

This work embodied in t!~is project is original and has not been subrniitcct in

part or full for any other Diploma or Dcgree ofthis or any otllcr University.

(Supervisor) (Head of Depart me rat )

........................ Daf c

c'n

Mr. Oji Jude Iwucl~ukwu who passccl o n [l lc I 1 t l t ,-

day of July, 1998.

Our Lord Jesus Christ and Thc 1-IoIy Spirit. my guide li)r their a~tci l~i~)i i . I

- I also sincerely express Iny p r o t i ~ u ~ l d gratitude to my lecturci- and

Supervisor Chief Una~nl ia P.C. whosc criticisnis, col-scctio~is :irid 13tf1csIy

advice contributed tu tlic succcss ol' this rcscurcll work.

My appreciation goes to Dr. U.J.F. Ewururn rlw Head 01' Depari~lluni..

and the entire suff of the institution for tlxir assis[ance tliro~~ghout thc

duration of' this programme.

I would want 10 express rny ulrr~ost gratitude Lo 1114' llusband blr. 0kaIi)r

M.A.O., who despile all odds and pains in his sick hccl gave rnc tlic:

also want to express m y gsi~titude to Mrs. Chuha G.. hlr. 0liali)s I.A.

TIN p-actiw 01' ii11:111~iilI i~i tc~*~~~ccIial io~l is a siro~ig p-c~ilisc I I ~ O I I I

which banking surviccs linvc becn finnly anchored. A well-trained staff

is m asset 10 tlir wg:ll i iz:~~io~~ i l l wliicll IIC works. AS banks drilt away

from arnlchair bankiny lo dynamic bonking, thc tough task ibl* bank !

management is to align haliking strategic proccss and application fast,

right and all at once strong lcadcrship well marricd with good

This position sponsimxf the aim of this rescarch work 1vhic11 was - designed to find out the cxtcnt to which the interaction between well

trained pc~.sonncl and moclcl-n technology have on the cspc~~~tional

efficiency within tlic banking industry. I

Againkt this - br.c!;drop, Sour hypo~llcscs wcrc ibrtnul~tcd and

tested based on data cc~llcc~etl using qocsiionnaircs and op nions ol'

cxpcrts in thc industry. 'l'i~csc tlatn wcrc an:llyzcd using thc chi-squarc

rule. Our findings showccl that:

(1) Training or stan' and adoption of modcrn techoolcrgy hoilc

enhanced eS5ciency and effectiveness in service delivery ol'

banks.

Human resources training and application of modern technology

has brought about much positive changes in the product and

service delivery by the bank to meet customer needs.

Staff tl-ninir:g and the use of modern technology have

significantly i-educed the avclage service time and attendant long

queues ol'customcrs i i i thc banks:

Basccl on thcsc lindings, thc rcscarclicr thcrclim, sccommcndctl

among others the following:

(a) The inculcation of training in the organizational policy to

impr0ve the level ol'eficiency and productivity.

(b) Proper equipping of organizations with necessary faci l i tics Sor

better skills clcvelolmen~.

(c) Ensuring constant evaluation of training progrnmincs to keep I

abreast with new developments within and outside the industty.

The research conclucled that if all the problems mentionccl in thc

literature review are tackled and reco~n~nendation followed, training in

the bankiilg industry will improve and efficiency will bc cnhat~ccd.

7' A I3 1, I1 (1 I - CON*I'I<NrI'S

1 ' l L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

, . CER1'IFIC'A'TION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1

. . . DEDICA'I'ION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 1

ACKNOWLEDGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

ABSTRACT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ - i

... TABLE OF CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ . I I I

LIST OF TlU3LES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . sii

CHAPTER OXE

ITVI'l<OI)UC'FION

. . . . . . . . . . . . . . . . . . . . . . . . . 1.4 Statclilcnt of ' Ohjcctivc 1 i

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.6 Scopc ol' thc Study 17

. . . . . . . . . . . . . . . . . . . . . . . . . 1.7 Sigrlit'icancc ol' thc S ~ u d y 18

CHAPTER TWO

LITERA TURE BEVIEW

. . . . . . . . . . . . . 2.2 AII Overview of Trtri~rirlg nrrd Ileveloln~~errt 23

2.3 The Need for Traiuilrg a ~ r d Oeveloprrre~t/ . . . . . . . . . . . . . . . 2h

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . References 81

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

. . . . . . . . . . . . . . . . . . . . . 3.3 I~rstnr~rwrrts for I M n Collecliorr 87

. . . . . . . . . . . . . . . . . . . . . . . . 3.4 - Poplllriliort//A ren of Sl~i(Iy (%7

. . . . . . . . . . . . . . . . . . . . . . . . 3.5 Sarrtple Size Deten~rirrn~in~r 88

3.6 Techrt iyr~sfor Dnfn Andysis . . . . . . . . . . . . . . . . . . . . . . 90 -L

CHAPTER FOUR

PRECSENTA TIOPJ A ND A NA L YSIS OF DA TA

LC. I I I I ~ ~ O ~ I I C ~ ~ O I ~ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Dc:o-ipt ios(?JIlnta : ? I

. . . . . . . . . . . . . . . . . . . . . 4.3 T e r t i ~ r ~ of Kesrerch Iljporl~cu's !)3

. . . . . . . . . . . . . . . 4.4 Arroljsis of l h f n nrrd Test 01 II~pot l rcs i ,~ !)-I

x i

CHAPTER FIVE

SUMMARY. RECOMMENDATIONS AND CONCLUSION

5.1 Iufr-odrrcfior~ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

5.2 I I I R c c l i 1 1 i 1 . . . . . . . . . . . . . . . . . . . I10

5.3 Rccor~~rizeri~lnfinns . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

5.4 I'rohlerns Er~corrrrfererl . . . . . . . . . . . . . . . . . . . . . . . . . I17

5.5 Corlclrrsiorr . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 8

5.6 - Srrggesfioizs fo r. Further Kesetrrcfl . . . . . . . . . . . . . . . . . . I19

. . . . . . . . . . . . . . . . . . . . . . . . . . . . l31131. IOGiGl PHI' I20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . APPENDIX 124

4 SysLcIli cii' ccfucatio~i wcrc a l l a i ~ ~ i c c l at illipt-ovirlg tlw skill ol' Nigeria11

-

'I'hc Central Unnk o f Nigcrin (CBN) \\.as cstahlisllccl UII 1l1c 17111 bl:~rcli. IF')

Illoncy a ~ l d capital ~nasl ic~s . 11 also crlcor~raycri lhc I I L I I ~ I ~ I I r'cso~.rrcc-\

hanks to l'iricl ou t

opcra~io~is.

worh.

1 I . 1 I , , :

1 - 1 , :

2 . i I , , :

H,:

cuslolllcr I I ~ L L C I ~ .

4 . I I,,: Slal'l' L I - ~ I ~ I I I I ~ ; I I ~ h c ;q>pIic;~[io~i { ) I ' ~ i i o d ~ r ~ ~ ~ ~ c l ~ t ~ o l o c ~ ~ L -

usr, II ; IW I N ) [ s i ~ ~ ~ i l ~ i c ; ~ ~ i ~ l y ~ ~ c d ~ ~ c c d I I W ; I W ~ ; I ~ L * sc~- \ - i~ .c

~ i~rrc ;~lld the allcl~d:iilt long qucrlcs i l l titc I>a~~ks .

11, : Slaf'l' l r a i ~ i i ~ ~ y ; I I ~ [lit alq>liC;~lio~\ (11' I I I O C I C I - I I ~ c c I ~ I N ~ I o ~ ~ ~

LISC, h j 1 c s i g ~ ~ i l k : ~ ~ l i l y rci l~~ccd ihc ; I \ . C I L I ? ~ S C I - V ~ C C 1 i 1 w

: t ~ ~ d llic otlcrida~ll long qilcucs i n illc Iu~lks .

Nwankivo. G.O.

The licccl lilr trail~irlg arid clcvclop~ncnr

Sourw ol' porcrllial ~rxinins ~~cccls

Mc!h~ i I~ (I!' 11.ai11t1y

l i t x l i ~ : ~ ~ i o ~ ~ 01' [rai11111;

ivl:11ixgct11~1i[ 01 ' [ I . : I ~ I I ~ I I ~ ; i ~ i i l d c i c l ~ ~ p ~ ~ c ~ ~ ~

Training ; I I I ~ dc\lcloll111~-11~ i n rhc Ix~~lhi~ly i~lrlt~str!. ;I I I I C ; I I ~ S (11.

cclua~ing 1l1c ~ c c l ~ l i ~ ~ l ~ ~ g i c a l c l l a l ~ y ~ iri the cot~ritr-J,.

Tllc co~l\~r-;~ints i111i1 c I I ; I I I ~ I ~ ~ c s 01. [ r ; i i ~ ~ i ~ y a1ii1 i l c ~ l c l o p ~ ~ ~ c ~ i ~ .

rlie rcquircd skills.

2.3. I A!'l'I<l~~CIA'l'!N~; ~ I 7 I < i l 1 h ' 1 N ~ ~ ANI) l ) I ~ ~ ~ ' l ~ ; ~ ~ O ~ ' h 1 1 < N ' 1 7 Vld;l~;l)S

'1'0 ~ ) ~ ~ o t l ~ l c . c ~ 111et ( I c - s i r ch t l ~ ~ I I ; I I I , ~ ~ . \ . o I I c I I I I I ~ I ;~l)prc*i-i;~le~ 111c- 11(1~1\ 0 1 . 1 1 1 ~ ' t

org;i~ii/,;i[io~~

;I. Thc kind 01' cli;itlgcs p)ssihlc

17. ' f l ~ c way5 i l l L V I I ~ C I I O I I C I ) I . ~ I I ~ . $ a h i u l llrcxc cliar~gcs.

, . 1 llc ~ I - C I I I ~ ~ I ~ I - y ~ o p i c h will he ~ i i ~ ~ u ~ ~ c c l 1~101-c ~1r11i1ig LO s o i ~ t ~ ~ h 01.

poten~ial ~railling ~~cccis ~ I K I I~WIIIOII~ 01' [r;lini~ls.

A. UNVI<II,ING 'I'IIAININC; N1II:I)S

Vv'i~cn \vc [;ilk ~ I ~ O L I L L I I I \ , C I I I I ~ ~ ~~ - ; i i~ i i~ l ; ~ i c ~ ~ l h . \\:c ;~[[cnlp[ L O itIc~l[il.!~:

a . W h o has tr:ii~lirig ~lcccl\.

11. WIUL ~ 1 1 ~ 5 ~ L I ~ : I ~ I ~ I I I ~ 11ccd~ arc :111tl

,

C . 1 lw \v;iy 0 1 ' s:i~isl'!~i~~g L I I C X I I C C ~ S .

' l ' l~c~c! 'o~-c . 111c o l .~ ; i~~ i / ; i [ i o~ l i ~ ~ \ o l \ ~ , c I \\ill 111;iLc ; I gootl ;111;1I!,hih 0 1 ' I I I C

o r g : i ~ ~ i ~ . ~ ~ ~ i t ) ~ ~ . h c lob i ~ ~ v o l v c d ; I I ~ ~ l lc c ~ ~ i p l o y c c ~ ~ ~ l ~ l ~ c ~ c c i ~ l ~ ) ~ l c l Ijc

c o ~ i d ~ ~ c ~ c d i n osdcr 10 d i s c o ~ ~ c r WI.I;~I i h ~~ccclctl i t 1 [ I I C iix!, 0 1 ' [ r : i i11111; .

r . I I I C \ I [ C ~ S Lire discussctl I ,c l~\ \ .

I) .

T i is I I I I i l l t C i i ~ c l i i ~ c , I lcrc.

2.5.2 ON-TI-II<-JOI3 TRAININ(;

According to Uniaililia arid l i \ \ ~~ l -um 1005. 1 ) . 102

, - 1 he c~~ip!oycc is p lacd 011 Ute IL-M 1011 1i)r \\.11ich I I C is t r a in i~~g . .llw t r ~ ~ i i ~ i ~ ~ g

. . goes on within tlic orgmizittion. I I I C c~~ ip loycc I I ; I \ , ~ I \ ; : I W I I p l ; ~ t ~ d O I I l ~ i . \ IILYY

,jot> is, i l l ci'l'c.ct. sul?jcctccl to c . 1 0 ~ ; I I ~ i t l t i . r r i ix1 r ;~~pcn*i$ io~ i .

? - 1111s apprc~;~ch is ~ I I O I - C : I ~ ~ o ~ ~ ~ L I ! I ~ C L X ~ I S L ~ I)I' (lw Ix.lii~f [l1;11 1 1 1 ~ - i i ~ t l i \ , i l ! ~ ~ : ~ l

is producing whiic heins t l x i ~ u l . :\g;iin, 110 ywciai place or r i l i ~ i p i r ~ c ~ ~ [ 1 1 c ~ d

to bc uscd. k;or ltiis nlctihod to I I C u.cll app-cciarccl. a colirpctclir rraiwr or

c o a d ~ I I I L N I ) c pnnric1cd 1'1.0111 ~ 4 i i i 1 1 L ~ I C c ) i . g ;~ l r i~ ;~~ io i~ [ I ' ( I I C tr;ti~icr. or L X L ~ C I I

I I IL IS( woi-l\ ;it rcd~~cccl p c i h . 111~-11. L ' C I I ~ I I I ~ C ~ I I I ~ I I I I I C I I I ( 1 1 . l';1cililiCs I I I ~ I ~ 1~ lied

. . up. I llc traincr ~iiust cxpcricr~cc. s t w l t . ot' 1 1 1 ~ ' srrt'ss ; I I ~ I-II.CSS[I~L'S 011 I I I C j r l l ~ .

wllilc trying to Icarn. Tlw-c is ~ ~ c ~ c l t l j r proper c.\.;ilualiclil 01' this r ~ i c ~ l ~ c ~ l ill

. . terms o!' nccds.uos~s and c.l'li.cti~-cir~ss. I h i s rypc ol' ~r;tir~iiiy iakcs pl;~cc ill

real-lifr atn~osphcrc ill LL 11ic.h rllc tr;~il~cc is dcsti~~ccl t o I>c [i.itii~ctl (111 \t.r,rI; h i 1

2.6 ~ l ~ \ ~ ~ i G ~ C ~ ~ l ~ N r ~ O F ' l ' I ~ ~ \ l W I N ~ ~

bIa~i:igcrncnl of lrainin9 is t l ~ c salnc thing as It1:inagcrlicnl 01' an! o ~ l i c ~

~ h ~ r i g , all lllc LISIICCLS 01' I I I ~ I ~ ~ C I ~ C I I I I ' L I I I C L ~ ~ I I S u i l l I I C Iool,cd i r l to :

WIL'II will il bc ~ O I I C

WIIO is 10 do i~

!!ow will i t hc d ~ m c

W 11:i~ ways C;III i t hc cl~mc

A L ~'II;IL COSL c;111 i t Iw 1 1 1 1 1 1 ~

Wl la~ arc lllc cspcc~ccl I-csul~s

Wl~: i \ ;!KC L I I C C O I ~ S ~ I - ; I I I ~ L S ~i1;i~ \i,ill l w i ~~ \ !o l \ . ~c l

Wll;~t PI-oblctns 1nus1 he s o l ~ ~ ~ c l will1 il.

2.0 CONSTRAINTS A & I > CIlAI,LISNGISS OF 'I'K,\ITVING AX11

DE\'EI,OPJII'NT

As soon as the regulahm in l l ~ c Nigerian I ~ a r ~ k i n ~ inilul;~ry \ u s \j;itcrccl

down. t lwc ivas a mass intlus I)!' hanks into thc s y m m . 'Fhi,\ unclouhtcdlv

c') U ~ ~ ~ v i l l i ~ ~ g ~ i ~ s s to I'I-;I~II

h10~1 poo~~l j ' I . ~ I ~ ~ I I ~ C C L I hriks I ~ I I ~ i l di~'I'i~i111 I t 1 spc11d heir

I I L I J - ~ ~ I L I I ~ ~ c s ~ ~ i ~ r ~ ~ c ~ 10 [ I - A I I I !l~cir I I ~ : I I I l )o\\~e~., 111s~c:d. [llc!,

psct'ct- 10 L I X thc less qi1;11iiicd c~t~plo!~ccs ; I I I ~ ~ n i ~ i l ~ l a i l ~ [l~cit.

I I I ~ I I U ; ~ sysk~ii ol' o[icr:rliori.

. . Having stated the ncccls m c I bc1iel'it.s 01' Lratlllns. llic q i ~ c s l i o ~ ~ 01'

investirig in [raining !i)r hanks is wor lhv 01' hcrnc L consiclcrcrl.

Scott. LV

P.C. Ut~arrlk;t ~t U . J . F . En.ururn

"1nterllc.t and Banking, Unccrtaint!. in tlic R;~nkirlg 111d~im-!I ~ I H C I 11s Cosl I r i~pI iu~ion\" J ~ ~ L I I : I I : I I ~ ) L t l i g blow\ ' hl i~r-kct Associalior~ of' Niccri:~. Jar~uar!, - -

March IOW. 13.42

Morris G .

Dada S.O.

U beku

85

is sourced which included secondary and primary sourccs.

-

3.2.2. Source of Primary Data

This comprises of questiolmircs and interviews. The researcher tuvk

time to design the ncscessary questionnaires for data collectiun taking

cognisance of the aim of this research. Thus the researcher designed bui:h

structured and u~istructurcd quch~io~ls for sa~uplc s~al'l' of' First Bank, Dia~norcl

Bank and All States Trust Bank Nigeria Pic all in Enugu.

- - a) Structured Questions

These are the types of questions that gives the

.- clioices of *answer to each question and i t inakes

responses from responclents in order to draw a meaningful inference

fn)ln tI1e111.

b) Unstructured Qucst ions

These types of questions enabled respondents to express their motives

and attitudes and to specil'y thc conditions upon which tlicir answcrs arc

based. This is because the facts that will be 'nloppd up from thc

responses may aid him to make a sound recornmcndation.

c) Interviews t

The researcher took timc ro visit thcsc hanks. this carncd her t l~c

opportuniiy of' first hand inlbr~natiun on the going on in the banks a ~ d

were heid with the banks' of't'icial based on their training practices.

The need for this arose because of the inability 01' the questionnaire to

give the respondents cnough room tu ful ly csprcss tllcnisclvcs. Also

the questionnaire was unablc to ask follow up questions. Above all. the

researcher used 111is 111ct1wd LO nlop up all other infi~r~natiwl that could

not be provided by the qucs~io~inairc.

3.2.3 Sources of Secondary Data

. , Sccondary data call be said to include all written works. I hc resctarcher

consulted many book relating to his work.

a) Libraries

The researcher conwltcd many libraries within Erlugu and

elsewhere. where relevant inli~rina~ion gatherd f'or this

- study. These libraries include

i ) University 01' Nigeria, Erlugu Carnpus Library I

i i ) Univcrsity ut' Lagos, Faculty i)r 13usirlc.s~ Srudics. Lilmry

i i i ) First Bank 01' Nigcria Training ScIlrwl Lihrasy. Ei~ugu

iv) National Library Enugu.

1 ) Enugu S t a ~ ibl i ~ l i w y 01' I . ; I I N ) u I .

i i ) Fedcral Miriis~ry 01' Lahr~ur and PI-oduciivi~y ailcl

Industrial Training Fund, Enugu.

. . . 111) Diamond Bank Nigeria Ltd. Enugu E3rarlc.l~.

iv) All States T r u ~ t Bank Ltd. Et~ugu Branch.

3.3. I N S T R ~ I E N T FOK DATA COLLECTION

The researcher collected data with thc use of questionnaire. The design

included:- multiple - choice questions and O P ~ I I cnded questions.

The questions were carcf'ully designed tu bc sinlplc. sllort. non

ambigu::us and void of technical details.

3.4 ~ ' O I ' U ~ , A ' l ' l ~ N / A l ~ ~ ~ I U I ~ S ' I I U D ~ '

Tllc sclcclcd arcu 01' sludy is 1h1gu ~~~ctrojwly Iiu rcaso~ls ol' prosimity

and satisl'actory information posture. Thc rescarcl~cr !i>cuscd o n ~liree brmks:

First Bank of Nigeria PLC

Dlanloncl Bank Lid.

-- All States Trust Bank Ltd.

3.5 SAR4PI .E SIZE DETLKI\.IINATION

I n order to get a reasonable result of the study. it becar~ie necessary to

use statistically determined samplc size for the study and consequeiltly; ~nalie

vaIid inference as if the wholc population were i~lwlved in the research. Tlw

sample size was finally cvnsritutccl based un the following unhiascd cstinlat~:d

method. (Njoku, 1990, p. 40)

where

N = The popula~icm

The population of the three banks

First Bank of' Nigeria PLC

Diamond I3a11k L~cl - - 173

r = The sample size

e = The lnargiiz nl' error

Given that

= 226

The researcher believes that the thorough esaniina~ion of thc three

banks major branches in Enugu will give a realistic result of what it is

elsewhere in Nigeria. Thus the major branches in Enugu metropoly in the

ratio of their staff strength got the questiunnaires as propor~imaily distributed

to them.

The major instru~nenr for data collection was the questionnaire which

was distributed to the respondents i n their respective branches and

90

administered personally by the researchor.

r . 1 IIC rc~car~lier p r e~e~ i~cd tlw CI;LL;I i n h e l'orm 01' L C S ~ I I I C L I I O C I w I I ~ ~ L ' i l l r

data wcsc j ~ r c s ~ ~ ~ t e d i n form of WI-ittcn reports prcsenleci thc rescarcli iri a senli

- text method where by a cornbinatiun of text and tabular forrns wcre uscd.

3.6 TECHNIQUES FOR DA'I'A ANALYSIS

The researcher used the k~llowing sralistical tools - percentages and chi-

This was to enable the researcher derive conclusions from rcspcmsch CI

that could not be subjected to hypo~hesis testing. The chi-square was uscd to

verify the validity of the research hypothesis.

whcrc

X' = chi-square

Oi = observed frequency

el = expected Requency

Tl les~ investigation tools ware chosen to tcst t'or the signifiuancc of the

llypotbcsis and ensure that the reaul~ arrived at were valid and accuraLe and [lot

by the rule of thumb.

f

PRESENTATION AND ANALYSIS 01: IIATA

4.1 INTRODUCTION

This chapter is directed toward3 atlalysing a~id discussing tlic relevant

information obtained frum the qucstionnaircs administered and the interviews

conducted in the study.

The researcher used simple pcrcentagcs i n tlie data presentation and

analysis. The researcher personally adnlinistcreJ thu questionnaires lo the -.

respondents.

4.2 DESCRIPTION OF DATA

The data to be prescnwd \bas genera~trcl thr-ough in~crvi~lws and

in Enugu. The banks covered are First bank Nigeria Plc.. Diamond Bank Ltd

and All States Trust Bank Ltd. -

Data presented and analysed were based on the respanses obtained from

the. rr~n lmlrntr : of the sample of the population ufbthc: study. Data was used

they directly related to and also retlectcd the objectives of

a total of two hundred and ~ w u n ~ y six (226) wcrc rcturncd I'rorn tllc

Distribution of Questionnaires and Rcsponses

First Ualtk Nig. Pic lr 11 Diamond Bank Lid.

All Stales Trust Bank Lkl.

Total

Source: S u r w y Data, 2001

No. 1)istrihutc.rl Ueturnctl Ittturr~cil 1 KO. No iVot

Tiic rcsr approacli used is tllc cl;lssicd or sample iltcirry approach wllcrc

alone. Sincc the sa~nplc s i x u s c d ti)r- lllc sru& vasich I ' r tm itti pt.q~ulrrlio~~, onc

probabiiitics.

ANALYSIS OF DATA

Table 4.1: Kcsponse f'ro~n thc Qucstion on \~'hethtr Training of StaI'f

and Adoptior~ of hlotlci-11 'I'tclinolop has Rnlianccd

sinw 111c :~~Ioptio~i 0 1 ' s~~l.1 ' L I ~ I I I I I I ~ A I K I ~~~oilcrm kcll~~)lo;!.j, i l l tl~cir Iu11h.

cSl'icie11c.y and uli.ctivc~russ 01-scrvi~.c clcli\:crv I1ai.c I~ccrr ~ I I I I ; I I I U C C I i l l ~ l lc l): t~ik. -

While 9 respondents objected tcl ttiat with a pcrcc~rl:yc ti!' 92 r/r and 8 %

respectively. Also a tulal 01' 55 rcspmIcnls from Diarnoncl I3:mli :~grcccl with

thc statcmc~ll and 18 ~ J ~ J C C L L ' ~ 111;~hirlg ;t tot;tl 1 x 1 - C C I E L L I ~ C 01' 75 7; and 3 ';;

rcspcctivuly , Also 34 rc.spr)rdc~lls f'r0111 A11 Stales rl'rus[ Ikrtik agr-cccl with I llc

statement whilc S ul-rjecccc! 11) i l r ldii~ig ;I pcrcciit'y ot' 8 1 and IC)

I!- Name of Hank

First Bank

I Diamond Bank

All Starcs Bank I----

Source: Su

r~cy

Data 2001

Firs1 Bank , 1 03

D i a m o ~ d 5 1

All S k k s 3 3

Sourcc: Survey Data 2001

Name of' Bank Yes I 11 First Bank I 1 O 0 I

No Total I Ycs

Source: Survey Data 2001

and et'ticicnt scrviccs.

5.2 SI!.!\IhIAKY OF 1lNL)INGS

A total numbcr 01 ' 335 clucstionruircs wcsc clis1siI~~1~ccl lo ~ h c s1aI'l' o!

~hrcc banks in survey First Canli, D i ; u n o ~ d Bank and A!I Statcs Ba~lks nu i r i

branches in Enugu. Among this n u ~ n t w a ~olal ~ u n h c r 01'210 slafl'cornplc~cd

achievement ol' obejectivcs and goals

adequately utilized with i n this a y . ol' tccllnological cliallgc cvi t l lout gor~il

5.4 I'KOISLKhlS UUCOUNrI'I:KI<I)

- . I llc I ~ C S ~ O I ~ L ~ C I ~ ~ S \L!CI.C so I - C I L I C L ; I I I [ IO $1 c i ~ ~ ( o ~ . l ~ ~ ; i [ i o l ~ ; I , I - C ~ J I I ~ ~ S [ I I C

study 2s tiley co~is i t l c~u l t l ~c [tq~ic s c i~~ i t i vc [ ( I illcir o p c ~ ~ t i o i ~ \ i111d sl;~l~ility,

Duc Lo Lhis. L I I C aillourlL oI' ~ I I ~ ' O I - I ~ I , ~ L ~ O I I g(11 w x li~l~ilctl .

ProI~lc111 ~nililary q y i ~ i s t ~cc1111oIo~ic;il ~ C W I O ~ I I I C I I ~ ( 1 1 . I U I I ~ S exist m.1

also ~ X L ' S I illdirect iinpact of t-)anks ahilily to imhibc IIIC laslcst ~ccll~iolog>'.

Fundir~g the rcsw-ch was lit11 u s y duc 10 iimitcd TL'S~NII-CCS. A bettcr-

funding u ~ o ~ ~ l c l cspu~icl thc scopc of tl~is sl id\ ' to i~~\i's!iyatc woci ;~rc t l

inrriucics r l u l wuuld t x t w r S U ~ . C ~ ; I I ~ ~ ; ~ L C ' an! ~ ~ i . q ~ ( ~ s i t i l ) n I I L I ~ C I);\, h i s L I I C S ~ X .

'The Nigerian ccu~lor~lic c ~ l \ ~ ~ i n r ~ ~ r ~ r c . ~ l ~ 1m.m \.CI.>, L I I I C ~ I I ~ U S ~ I ' C I'or t h :

past 3 clcc;tdcs will1 nlili~ar-y iulc 111ahi11g :I 111cs5 01' 111c ccollo~l~y. IVIICI-L

~nacrtl-ccoiiomic stability is gua~-a~llccil. rhc rcsulb i ~ l ' ~ c h ~ [ L I ~ ~ C S $ 1 ' ~ 7 1 ~ 1 1 ~ ' :

footi~lg L O s l d Oil .

c~uh i ing ~ l ~ \ , i r o i ~ ~ l l < ~ ~ L . cspcci;~lly 111 L I K ~ ~ ~ i ~ c ~ . o - e c o ~ l o ~ ~ ~ i c sc~ti11; will

ubvirrusly rcsIiapt. tlic t;.uc ps i l ion ol' banks towurcl adopting latcst

Based on the lbregoi~ig. il is ncccssxry ~ h a l I~tltllan rcxrurccs Irai~iing -

r

and devclupillen~ sllould he sivcri adcquatt: a~tcntio~l and \i.orhcrs Iw placccl i u

Ardw Maurice

Koontz oi i d .

Leslic: Rac

Scott Williarr~s

An I~~cl~roductio~t to Cari;1di;111 Businchs . 'I'liird -- Edition. Canada: hlcGraw Hill Ryerscm Ltd. 1978.

Steinmetz Cloyd S.

Arlnstrong M .

Beach Dala S.

. . Univcl-sill Bankin?: Intcrnatiorial I rcrlcls m d Expcricnces: Thc Niscrian Trcasurq April - Junc 2000

'Thc hIanagcrne~~t ol' Pcoplc ;I[ UT{)r-li: PCI-so~lnel Jou I - I L I I . I 905

Brinks & Slnirll J U I I I O S L ~ ~ O I - ~ L O I J I l u ~ ~ i a ~ i ReIa~i(~t~s ' l ~ ~ ~ : i i ~ i i ~ i ~ : i ~ s c ~ l k c ~ s 0 1 1 tl lc I ' c I ~ s o I I ~ I ~ ~ ~ \ 01' !+~pm~i\o~-!- i k ~ i n c ~ r h : . I \

Pcr-stmrlcl Journ:d, llocccirial Diwl-~aLio~l NL'N' York IW~ I

Morris, G .

Nwarikwo C i . 0 ,

Dcar Sir.

Kindly respond to the questions on the quc\lionr~airc ill 111c spaccs provided. Any informatic111 given n i l l be trcatcd i t 1 stricl ~orll ' idc~~cc atlc! uscd on ly lor tile s ~ u d y .

a ) W A S C i G C E 1 1 1 ) ) OIL. SSCE 1 1 C ) GCE Ail, 1 I d ) IIND/R.Sc: 1 1 C ) ivl.Sc/hlBA 1 I

h) Any other spccil'y .....................................

7. It ' ycs. what is responsible li)r that?

F - a ) I raining I I 1 Employment ol' Qualil'ictl graclua~cs iind cspcl-1s 1 c ) Goth 1 I

8. What type of training dues oiir bank haw i n irs pr-ogrmnic'.'

a) Yes I I --I>) No I I

a ) Yes I I b) No I ]