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University of Missouri 2019 Study of Undergraduate Students and Information Technology

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Page 1: University of Missouri 2019 › wp-content › uploads › ... · universities, versus six percent (6%) of Mizzou students, report using 3D printers in at least one course. Six percent

University of Missouri

2019Study of Undergraduate Students

and Information Technology

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Table of Contents

Introduction 4

ResponseCounts 4

KeyFindings 5

Section1:DeviceOwnership,Access,andUse 7

Section2:CampusTechnologyExperiences 16

StudentSuccess 18

LearningManagementSystems 24

Accessibleandadaptivetechnologies 28

Section3:AcademicTechnologyPreferences,Experiences,andLearning 30

Section4:DataandInformationSecurityQuestions 39

Behaviorsandtraining 39

Preferencesandopinions 42

Section5:DemographicQuestions 46

Appendix 51

IRBNoticeofExemptionDetermination 51

ResearchProspectus 53

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Introduction

TheUniversityofMissourisurveysitsstudentseachyeartounderstandtheirusesofcampuseducationaltechnologyandbenchmarktheirneeds.In2019theuniversityparticipatedintheEDUCAUSETechnologyResearchintheAcademicCommunity(ETRAC)inordertobecomemoretechnologicallycompetitiveamongpeerinstitutions.

TheETRACsurveywasdeployedMarch1,2019throughApril1,2019toundergraduatestudentswhowereenrolledinanycombinationofface-to-faceoronlinecourses.Inthisreport,readerswillfindMizzou-specificdataonthefollowingtopics:

• Deviceaccess,use,andimportancetoacademicsuccess

• CampusWi-Fiexperiences

• Learningmanagementsystem(LMS)use,training,andsatisfaction

• Studentlearningenvironmentpreferences

• Experienceswithinstructorsandtechnology

• Commuterstudentsandinternetaccess

• Dataandinformationsecuritybehaviorsandtraining

• Studentonlineactivities

• Institutionalawarenessandsupportofstudentswithdisabilityandaccessibilityneeds

• Studentuseandassessmentofsuccesstools

Response Counts

Reportedpopulation 22,503Reportedsamplesize 22,503

Currentresponsecount 1,397Currentresponserate 6.2%

Estimatedmarginoferror 2.5%

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Key Findings

9 Almost all Mizzou students own at least one internet-capable device.AlmostathirdofstudentsatMizzou(32%)ownatleastthreeinternet-capabledevices.Ofallsurveyrespondents,onlyonestudentindicatednotowninganinternet-capabledevice.NearlyallstudentsatMizzouownasmartphone(99%)oralaptop(95%).AccesstoWi-Fiislistedasoneofthemostimportantthingsforstudentstohavewhenstudying.

9 Half of Mizzou students (54%) report having a good overall experience with technology at the institution.Astrongmajorityofstudents(81%)usetheinstitution’sLMSforalltheircoursesinsomecapacity.Justoverhalfofstudents(61%)thatusetheLMSaresatisfiedwithitoverall.However,studentsreportthattheyeitherreceivednoLMStraining(33%),ordidn’tknow(44%)theirinstitutionprovidedmandatoryoroptionalLMSsystemtraining.Mizzou’soptionalLMStrainingisthe“QuickStartforStudents”self-pacedcourseinsideofCanvas.

9 Mizzou students do not use 3D printers with their course work as much as other universities.Twenty-threepercent(23%)ofstudentsinparticipatingU.S.universities,versussixpercent(6%)ofMizzoustudents,reportusing3Dprintersinatleastonecourse.Sixpercent(6%)nationallyreportusing3Dprintersinalloftheircourses,whilenoMUstudentsreportedthis.

9 Few students at Mizzou and at other U.S. universities use augmented and virtual reality devices in their courses.Eightpercent(8%)ofMizzoustudents,andfivepercent(5%)ofstudentsnationwide,reportusingAR/VRdevicesinatleastonecourse.However,studentsnationwidereportthatthesedeviceshavemoreimportancetotheiracademicsuccessthandoMizzoustudents.

9 Mizzou students are aware of many but not all of the online success tools that are available to them.Lessthanhalfofstudentsareawareoftheonlinestudentsuccesstoolsrelatedtofuturecourseguidance,early-alertsystemstocatchpotentialacademictrouble,andtoolsthatsuggesthowtoimproveperformanceinacourse.Agreaterpercentageofstudents(50%-76%)areawareofself-servicetoolsrelatedtodegreeplanningandauditing;toolsforstudent-relatedbusiness(e.g.,registration,finances,grades,andtranscripts);andreferralsystemsforsocialorcommunityresources(volunteeropportunities,communityevents).

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9 Most Mizzou students (81%) report using the university’s learning management system in all of their courses. MorethanhalfofstudentsatMizzou(54%)gototheirinstructorforhelpwiththelearningmanagementsystem.Onlytwenty-twopercent(22%)ofstudentsreportusingtheuniversity’shelpdeskbutrateditthehighestoutofallchoices-eightyfourpercent(84%)ratedthehelpdeskasGoodorExcellent.

9 Students want instructors to use more academic technologies.Whenaskedtolistonethingtheywouldliketheirinstructorstodowithtechnologytoenhancestudentacademicsuccess,studentsreport:postassignments,quizzes,coursematerialsonline(11%),usemorelecturecapture(7%),andusemoreofthefeaturesthatareavailable(3%).

9 Despite annual mandatory security training, many Mizzou students do not protect their data and devices properly.Withinthelasttwelvemonths,forty-sevenpercent(47%)ofstudentsreportsharingtheirdevice’spasswordorPINwithsomeone.Fifteenpercent(15%)ofstudentsreportthattheyloggedintoauniversitysystemorserviceforanotherperson.

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Section 1: Device Ownership, Access, and Use

1.1 How many Internet-capable devices (e.g., desktops, laptops, tablets, smartphones, wearables, gaming devices, streaming media devices, etc.) do you own? Only include devices you actively use.

Mizzou All4-YearPublic AllU.S.InstitutionsNone 0.07% 0.15% 0.16%One 0.90% 5.50% 4.79%Two 24.38% 27.43% 27.95%

Three 31.79% 28.47% 28.72%Four 18.92% 17.44% 17.34%Five 9.87% 8.53% 8.52%

Sixormore 0.07% 0.15% 0.16%

1.2a Which of these devices do you have access to? Select all that apply. Mizzou All4-YearPublic AllU.S.Institutions

Desktop 33% 33% 33%Laptop 95% 88% 89%

StudentsperuseAppleproductsatTigerTechinsideTheMizzouStore.Copyright©2019TheCuratorsoftheUniversityofMissouri.

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Mizzou All4-YearPublic AllU.S.InstitutionsHybridor2-in-1device(e.g.,Lenovo

Yoga,MicrosoftSurface)8% 12% 11%

Tablet 34% 31% 32%Smartphone 98% 94% 94%

Smartwatch(e.g.,AppleWatch,FitbitIonic,LGWatch,Moto360,Samsung

Gear)

35% 24% 24%

Augmented/virtualrealityheadset(e.g.,GoogleCardboard/DaydreamorGlass,OculusRift,SamsungGearVR)

4% 4% 4%

3Dprinter 4% 4% 4%Gamingdevice(e.g.,PlayStation,Xbox) 40% 37% 37%Streamingmediadevice(e.g.,Amazon

FireTVStick,AppleTV,GoogleChromecast,Roku)

38% 32% 32%

Voice-controlledspeaker/assistant(e.g.,AmazonEcho,GoogleHome)

21% 17% 17%

1.2b For the devices to which you have access, please tell us how you have access to them? <<If respondent indicates they have access>> Select all that apply.

DesktopMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 41% 61% 62%Borrowfromfriends,family,etc. 18% 20% 20%

Providedbyoronloanfromcollege/university

51% 29% 28%

LaptopMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 98% 97% 97%Borrowfromfriends,family,etc. 2% 3% 3%

Providedbyoronloanfromcollege/university

2% 2% 2%

Hybrid or 2-in-1 deviceMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 94% 94% 93%

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Hybrid or 2-in-1 deviceMizzou All4-YearPublic AllU.S.Institutions

Borrowfromfriends,family,etc. 6% 5% 6%Providedbyoronloanfromcollege/

university0% 2% 2%

TabletMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 88% 89% 90%Borrowfromfriends,family,etc. 12% 11% 10%

Providedbyoronloanfromcollege/university

2% 2% 2%

SmartphoneMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 99% 99% 99%Borrowfromfriends,family,etc. 2% 1% 1%

Providedbyoronloanfromcollege/university

0% 0% 0%

SmartwatchMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 98% 97% 97%Borrowfromfriends,family,etc. 2% 3% 3%

Providedbyoronloanfromcollege/university

0% 0% 0%

Augmented/virtual reality headsetMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 68% 69% 72%Borrowfromfriends,family,etc. 20% 21% 21%

Providedbyoronloanfromcollege/university

14% 11% 10%

3D printerMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 29% 30% 33%Borrowfromfriends,family,etc. 22% 18% 18%

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3D printerMizzou All4-YearPublic AllU.S.Institutions

Providedbyoronloanfromcollege/university

58% 57% 54%

Gaming deviceMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 82% 85% 85%Borrowfromfriends,family,etc. 19% 17% 17%

Providedbyoronloanfromcollege/university

0% 1% 1%

Streaming deviceMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 81% 80% 80%Borrowfromfriends,family,etc. 23% 23% 22%

Providedbyoronloanfromcollege/university

0% 1% 1%

Voice-controlled speaker/assistantMizzou All4-YearPublic AllU.S.Institutions

PersonallyOwn 77% 80% 80%Borrowfromfriends,family,etc. 23% 21% 21%

Providedbyoronloanfromcollege/university

0% 0% 0%

1.3 In the past year, to what extent have you used each device for your academic work? <<If respondent indicates they have access>>

DesktopMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 15% 15% 15%Usedforatleastonecourse 29% 24% 24%

Usedforabouthalfofmycourses 14% 13% 13%Usedformostofmycourses 16% 17% 17%

Usedforallmycourses 25% 30% 31%

LaptopMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 1% 1% 1%

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LaptopMizzou All4-YearPublic AllU.S.Institutions

Usedforatleastonecourse 2% 2% 3%Usedforabouthalfofmycourses 3% 4% 4%

Usedformostofmycourses 15% 17% 17%Usedforallmycourses 79% 76% 75%

Hybrid or 2-in-1 deviceMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 11% 7% 8%Usedforatleastonecourse 6% 6% 7%

Usedforabouthalfofmycourses 5% 6% 7%Usedformostofmycourses 13% 17% 17%

Usedforallmycourses 65% 65% 62%

TabletMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 46% 41% 41%Usedforatleastonecourse 21% 22% 22%

Usedforabouthalfofmycourses 10% 11% 12%Usedformostofmycourses 9% 11% 11%

Usedforallmycourses 13% 15% 15%

SmartphoneMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 9% 11% 11%Usedforatleastonecourse 21% 20% 20%

Usedforabouthalfofmycourses 20% 18% 17%Usedformostofmycourses 22% 20% 20%

Usedforallmycourses 29% 31% 31%

SmartwatchMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 85% 81% 81%Usedforatleastonecourse 7% 9% 9%

Usedforabouthalfofmycourses 4% 3% 3%Usedformostofmycourses 2% 2% 2%

Usedforallmycourses 2% 5% 5%

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Augmented/virtual reality headsetMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 90% 94% 93%Usedforatleastonecourse 8% 4% 5%

Usedforabouthalfofmycourses 0% 1% 1%Usedformostofmycourses 0% 0% 0%

Usedforallmycourses 2% 1% 1%

3D printerMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 86% 65% 63%Usedforatleastonecourse 9% 22% 23%

Usedforabouthalfofmycourses 2% 4% 5%Usedformostofmycourses 3% 3% 4%

Usedforallmycourses 0% 5% 6%

Gaming deviceMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 97% 96% 96%Usedforatleastonecourse 2% 3% 3%

Usedforabouthalfofmycourses 1% 1% 1%Usedformostofmycourses 0% 0% 0%

Usedforallmycourses 0% 1% 1%

Streaming media deviceMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 82% 79% 79%Usedforatleastonecourse 14% 15% 15%

Usedforabouthalfofmycourses 3% 3% 3%Usedformostofmycourses 0% 1% 1%

Usedforallmycourses 0% 2% 2%

Voice-controlled speaker/assistantMizzou All4-YearPublic AllU.S.Institutions

Didnotuseatall 91% 85% 86%Usedforatleastonecourse 5% 9% 9%

Usedforabouthalfofmycourses 2% 3% 3%Usedformostofmycourses 0% 1% 1%

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Voice-controlled speaker/assistantMizzou All4-YearPublic AllU.S.Institutions

Usedforallmycourses 1% 2% 2%

1.4 How important is each device to your academic success? <<show if respective item in Q1.3 = anything but “Did not use at all” options>>

DesktopMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 5% 3% 3%Notveryimportant 12% 13% 13%

Moderatelyimportant 28% 23% 22%Veryimportant 19% 19% 19%

Extremelyimportant 36% 41% 43%

LaptopMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 0% 0% 0%Notveryimportant 0% 1% 1%

Moderatelyimportant 3% 4% 4%Veryimportant 12% 14% 14%

Extremelyimportant 84% 81% 81%

Hybrid or 2-in-1 deviceMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 1% 1% 2%Notveryimportant 4% 4% 4%

Moderatelyimportant 8% 8% 8%Veryimportant 14% 16% 16%

Extremelyimportant 73% 70% 70%

TabletMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 5% 5% 5%Notveryimportant 29% 22% 21%

Moderatelyimportant 28% 30% 30%Veryimportant 13% 17% 17%

Extremelyimportant 26% 26% 27%

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SmartphoneMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 2% 2% 3%Notveryimportant 17% 15% 15%

Moderatelyimportant 32% 30% 30%Veryimportant 21% 22% 22%

Extremelyimportant 27% 30% 30%

SmartwatchMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 24% 19% 20%Notveryimportant 30% 36% 35%

Moderatelyimportant 27% 24% 23%Veryimportant 9% 9% 8%

Extremelyimportant 10% 13% 13%

Augmented/virtual reality headsetMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 60% 19% 24%Notveryimportant 40% 40% 34%

Moderatelyimportant 0% 20% 21%Veryimportant 0% 6% 6%

Extremelyimportant 0% 16% 16%

3D printerMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 0% 9% 8%Notveryimportant 75% 32% 31%

Moderatelyimportant 0% 28% 28%Veryimportant 13% 13% 14%

Extremelyimportant 13% 18% 19%

Gaming deviceMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 33% 29% 29%Notveryimportant 39% 35% 34%

Moderatelyimportant 17% 16% 16%Veryimportant 6% 6% 6%

Extremelyimportant 6% 14% 15%

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Streaming media deviceMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 25% 21% 20%Notveryimportant 50% 43% 43%

Moderatelyimportant 22% 22% 22%Veryimportant 1% 6% 6%

Extremelyimportant 2% 9% 9%

Voice-controlled speaker/assistantMizzou All4-YearPublic AllU.S.Institutions

Notatallimportant 25% 24% 23%Notveryimportant 50% 43% 42%

Moderatelyimportant 17% 19% 19%Veryimportant 0% 6% 6%

Extremelyimportant 8% 8% 9%

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Section 2: Campus Technology Experiences

2.1 How would you describe your overall technology experience at your institution? Mizzou All4-YearPublic AllU.S.Institutions

Poor 1% 2% 2%Fair 5% 5% 5%

Neutral 11% 16% 15%Good 54% 50% 50%

Excellent 29% 28% 28%

2.2 In the past 12 months, have you taken any course (or participated in a competency-based program) that was completely online?

Mizzou All4-YearPublic AllU.S.InstitutionsNoneofmycourseshavebeen

completelyonline40% 41% 44%

Somebutnotallofmycourseshavebeencompletelyonline

57% 55% 51%

StudentsstudyingandspendingtimeintheMizzouRec.Copyright©2019TheCuratorsoftheUniversityofMissouri.

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Mizzou All4-YearPublic AllU.S.InstitutionsAllofmycourseshavebeencompletely

online3% 4% 6%

2.3 Thinking about the past year, please rate your experiences with Wi-Fi networks on campus: <<show if respondent does not exclusively take online courses>>

Reliability of access to Wi-Fi in student housing/dormitoriesMizzou All4-YearPublic AllU.S.Institutions

Poor 11% 9% 10%Fair 18% 14% 14%

Neutral 17% 16% 16%Good 34% 36% 36%

Excellent 20% 25% 24%

Reliability of access to Wi-Fi in campus librariesMizzou All4-YearPublic AllU.S.Institutions

Poor 3% 3% 3%Fair 6% 7% 7%

Neutral 9% 8% 9%Good 43% 38% 37%

Excellent 39% 44% 43%

Reliability of access to Wi-Fi in classroom/instructional spacesMizzou All4-YearPublic AllU.S.Institutions

Poor 4% 4% 5%Fair 12% 10% 10%

Neutral 12% 11% 11%Good 44% 42% 41%

Excellent 27% 34% 33%

Reliability of access to Wi-Fi in outdoor spacesMizzou All4-YearPublic AllU.S.Institutions

Poor 22% 17% 18%Fair 22% 21% 21%

Neutral 21% 22% 22%Good 26% 29% 29%

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Reliability of access to Wi-Fi in outdoor spacesMizzou All4-YearPublic AllU.S.Institutions

Excellent 8% 11% 11%

Ease of login to Wi-Fi network(s) provided by the institutionMizzou All4-YearPublic AllU.S.Institutions

Poor 4% 7% 8%Fair 9% 12% 13%

Neutral 11% 15% 15%Good 40% 38% 37%

Excellent 36% 28% 28%

2.4 Do you live ...?Mizzou All4-YearPublic AllU.S.Institutions

Oncampus 45% 36% 37%Offcampus 55% 64% 63%

Student Success

2.5a To the best of your knowledge, which of the following online student success tools are provided by your institution? Select all that apply.

Mizzou All4-YearPublic AllU.S.InstitutionsGuidanceaboutcoursesyoumightconsidertakinginthefuture(e.g.,

“othercoursesyoumightlike”or“werecommend”suggestions)

44% 42% 42%

Early-alertsystemsdesignedtocatchpotentialacademictroubleassoonas

possible

38% 34% 34%

Toolsthatsuggesthowtoimproveperformanceinacourse

37% 37% 36%

Toolsthatsuggestnewordifferentacademicresources(e.g.,tutoring,

skills-buildingopportunities)

58% 54% 54%

Degreeplanningormappingtoolsthatidentifycoursesneededtocomplete

yourdegree

74% 80% 79%

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Mizzou All4-YearPublic AllU.S.InstitutionsDegreeaudittoolsthatshowthedegreerequirementscompleted

66% 68% 68%

Self-servicetoolsforconductingstudent-relatedbusiness(e.g.,

registration,finances,gradesandtranscripts)

75% 70% 71%

Self-servicesystemsfortrackingcredits,credittransfers,anddual

enrollment

76% 66% 67%

Self-servicereferralsystemstosocialorcommunityresources(e.g.,volunteer

opportunities,communityevents,crisiscounseling)

50% 47% 47%

2.5b How frequently do you use the following online student success tools provided by your institution?

Guidance about courses you might consider taking in the future (e.g., “other courses you might like” or “we recommend” suggestions)

Mizzou All4-YearPublic AllU.S.InstitutionsHaven’tusedservice 24% 24% 25%

Lessthanonceperyear 12% 11% 11%Atleastonceperyear 15% 16% 16%

Atleastoncepersemester 40% 37% 37%Atleastoncepermonth 7% 9% 9%Atleastonceperweek 2% 3% 3%

Early-alert systems designed to catch potential academic trouble as soon as possibleMizzou All4-YearPublic AllU.S.Institutions

Haven’tusedservice 40% 38% 38%Lessthanonceperyear 14% 14% 13%Atleastonceperyear 12% 13% 13%

Atleastoncepersemester 17% 20% 20%Atleastoncepermonth 13% 10% 10%

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Early-alert systems designed to catch potential academic trouble as soon as possibleMizzou All4-YearPublic AllU.S.Institutions

Atleastonceperweek 4% 5% 5%

Tools that suggest how to improve performance in a courseMizzou All4-YearPublic AllU.S.Institutions

Haven’tusedservice 34% 33% 33%Lessthanonceperyear 13% 12% 11%Atleastonceperyear 14% 14% 14%

Atleastoncepersemester 22% 24% 23%Atleastoncepermonth 12% 12% 12%Atleastonceperweek 6% 6% 6%

Tools that suggest new or different academic resources (e.g., tutoring, skills-building opportunities)

Mizzou All4-YearPublic AllU.S.InstitutionsHaven’tusedservice 36% 33% 33%

Lessthanonceperyear 15% 15% 15%Atleastonceperyear 15% 15% 15%

Atleastoncepersemester 21% 22% 22%Atleastoncepermonth 9% 11% 11%Atleastonceperweek 4% 4% 5%

Degree planning or mapping tools that identify courses needed to complete your degreeMizzou All4-YearPublic AllU.S.Institutions

Haven’tusedservice 9% 6% 6%Lessthanonceperyear 7% 5% 5%Atleastonceperyear 15% 12% 12%

Atleastoncepersemester 54% 52% 52%Atleastoncepermonth 11% 21% 21%Atleastonceperweek 3% 4% 4%

Degree audit tools that show the degree requirements completedMizzou All4-YearPublic AllU.S.Institutions

Haven’tusedservice 13% 5% 5%Lessthanonceperyear 10% 4% 4%Atleastonceperyear 17% 11% 11%

Atleastoncepersemester 48% 53% 53%

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Degree audit tools that show the degree requirements completedMizzou All4-YearPublic AllU.S.Institutions

Atleastoncepermonth 10% 22% 22%Atleastonceperweek 1% 4% 4%

Self-service tools for conducting student-related business (e.g., registration, finances, grades and transcripts)

Mizzou All4-YearPublic AllU.S.InstitutionsHaven’tusedservice 9% 6% 6%

Lessthanonceperyear 4% 4% 4%Atleastonceperyear 12% 10% 10%

Atleastoncepersemester 38% 43% 44%Atleastoncepermonth 28% 28% 26%Atleastonceperweek 9% 10% 10%

Self-service systems for tracking credits, credit transfers, and dual enrollmentMizzou All4-YearPublic AllU.S.Institutions

Haven’tusedservice 10% 9% 9%Lessthanonceperyear 10% 8% 8%Atleastonceperyear 20% 16% 16%

Atleastoncepersemester 43% 46% 46%Atleastoncepermonth 15% 17% 17%Atleastonceperweek 2% 4% 4%

Self-service referral systems to social or community resources (e.g., volunteer opportunities, community events, crisis counseling)

Mizzou All4-YearPublic AllU.S.InstitutionsHaven’tusedservice 28% 29% 30%

Lessthanonceperyear 13% 13% 13%Atleastonceperyear 16% 15% 15%

Atleastoncepersemester 24% 23% 22%Atleastoncepermonth 14% 15% 14%

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Self-service referral systems to social or community resources (e.g., volunteer opportunities, community events, crisis counseling)

Mizzou All4-YearPublic AllU.S.InstitutionsAtleastonceperweek 6% 6% 6%

2.5c How useful do you find the following online student success tools provided by your institution?

Guidance about courses you might consider taking in the future (e.g., “other courses you might like” or “we recommend” suggestions)

Mizzou All4-YearPublic AllU.S.InstitutionsNotatalluseful 1% 2% 2%Notveryuseful 5% 6% 6%

Moderatelyuseful 42% 41% 41%Veryuseful 39% 35% 35%

Extremelyuseful 13% 16% 16%

Early-alert systems designed to catch potential academic trouble as soon as possibleMizzou All4-YearPublic AllU.S.Institutions

Notatalluseful 2% 2% 2%Notveryuseful 8% 7% 7%

Moderatelyuseful 38% 37% 36%Veryuseful 35% 36% 36%

Extremelyuseful 18% 19% 20%

Tools that suggest how to improve performance in a courseMizzou All4-YearPublic AllU.S.Institutions

Notatalluseful 1% 1% 1%Notveryuseful 8% 7% 7%

Moderatelyuseful 42% 40% 39%Veryuseful 33% 36% 35%

Extremelyuseful 16% 16% 18%

Tools that suggest new or different academic resources (e.g., tutoring, skills-building opportunities)

Mizzou All4-YearPublic AllU.S.InstitutionsNotatalluseful 0% 1% 1%Notveryuseful 10% 7% 7%

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Tools that suggest new or different academic resources (e.g., tutoring, skills-building opportunities)

Mizzou All4-YearPublic AllU.S.InstitutionsModeratelyuseful 39% 40% 40%

Veryuseful 34% 35% 35%Extremelyuseful 17% 16% 17%

Degree planning or mapping tools that identify courses needed to complete your degreeMizzou All4-YearPublic AllU.S.Institutions

Notatalluseful 1% 0% 0%Notveryuseful 4% 2% 2%

Moderatelyuseful 23% 20% 20%Veryuseful 45% 41% 40%

Extremelyuseful 28% 37% 37%

Degree audit tools that show the degree requirements completedMizzou All4-YearPublic AllU.S.Institutions

Notatalluseful 1% 0% 0%Notveryuseful 4% 2% 2%

Moderatelyuseful 24% 17% 18%Veryuseful 43% 40% 40%

Extremelyuseful 28% 41% 40%

Self-service tools for conducting student-related business (e.g., registration, finances, grades and transcripts)

Mizzou All4-YearPublic AllU.S.InstitutionsNotatalluseful 0% 0% 0%Notveryuseful 3% 2% 2%

Moderatelyuseful 26% 23% 23%Veryuseful 41% 41% 40%

Extremelyuseful 30% 34% 34%

Self-service systems for tracking credits, credit transfers, and dual enrollmentMizzou All4-YearPublic AllU.S.Institutions

Notatalluseful 0% 0% 0%Notveryuseful 4% 3% 3%

Moderatelyuseful 32% 28% 28%Veryuseful 42% 40% 40%

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Self-service systems for tracking credits, credit transfers, and dual enrollmentMizzou All4-YearPublic AllU.S.Institutions

Extremelyuseful 22% 28% 28%

Self-service referral systems to social or community resources (e.g., volunteer opportunities, community events, crisis counseling)

Mizzou All4-YearPublic AllU.S.InstitutionsNotatalluseful 1% 1% 1%Notveryuseful 5% 6% 6%

Moderatelyuseful 39% 39% 39%Veryuseful 38% 35% 35%

Extremelyuseful 18% 19% 19%

Learning Management Systems

2.6a In the past 12 months, how much did you use your institution’s learning management system (e.g., Blackboard, Moodle, Sakai, D2L Brightspace, Canvas)?

Mizzou All4-YearPublic AllU.S.InstitutionsDidnotuseatall 1% 3% 3%

Usedforatleastonecourse 1% 2% 3%Usedforabouthalfofmycourses 2% 4% 4%

Usedformostofmycourses 15% 21% 21%Usedforallmycourses 81% 70% 68%

2.6b Please indicate your overall satisfaction with the learning management system:

Mizzou All4-YearPublic AllU.S.InstitutionsNeutral 11% 17% 17%

Verydissatisfied 1% 1% 1%Dissatisfied 1% 3% 3%

Satisfied 61% 58% 57%Verysatisfied 26% 21% 21%

2.6c Where do you go for technical support related to using your institution’s learning management system? Select all that apply.

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Mizzou All4-YearPublic AllU.S.InstitutionsMyinstructor(s) 54% 48% 49%

Myinstitution’shelpdesk 22% 27% 28%Thehelpfunctionwithinthelearning

managementsystem22% 19% 19%

Googleorotherinternetsearch 45% 42% 41%YouTubesearch 10% 11% 11%Myclassmates 46% 46% 46%

Myfriends 32% 32% 31%Myfamily 3% 5% 6%

Other 3% 4% 5%

2.6d How would you rate the technical support provided for the learning management system?

Myinstructor(s)Mizzou All4-YearPublic AllU.S.Institutions

Poor 3% 2% 2%Fair 8% 7% 7%

Neutral 19% 20% 20%Good 50% 49% 48%

Excellent 19% 22% 23%

Myinstitution’shelpdeskMizzou All4-YearPublic AllU.S.Institutions

Poor 2% 2% 2%Fair 5% 4% 4%

Neutral 10% 11% 11%Good 45% 43% 42%

Excellent 39% 41% 42%

The help function within the learning management systemMizzou All4-YearPublic AllU.S.Institutions

Poor 2% 3% 2%Fair 7% 7% 7%

Neutral 21% 22% 21%Good 45% 47% 47%

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The help function within the learning management systemMizzou All4-YearPublic AllU.S.Institutions

Excellent 24% 21% 23%

Google or other internet searchMizzou All4-YearPublic AllU.S.Institutions

Poor 1% 1% 1%Fair 3% 5% 5%

Neutral 19% 21% 21%Good 52% 50% 49%

Excellent 25% 23% 24%

YouTube searchMizzou All4-YearPublic AllU.S.Institutions

Poor 2% 2% 2%Fair 7% 6% 6%

Neutral 15% 21% 20%Good 44% 46% 45%

Excellent 33% 26% 27%

My classmatesMizzou All4-YearPublic AllU.S.Institutions

Poor 0% 1% 1%Fair 5% 4% 4%

Neutral 18% 18% 18%Good 57% 56% 55%

Excellent 20% 21% 22%

My friendsMizzou All4-YearPublic AllU.S.Institutions

Poor 1% 1% 1%Fair 4% 4% 4%

Neutral 18% 19% 18%Good 55% 55% 55%

Excellent 23% 22% 22%

My familyMizzou All4-YearPublic AllU.S.Institutions

Poor 3% 2% 2%

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My familyMizzou All4-YearPublic AllU.S.Institutions

Fair 3% 6% 6%Neutral 26% 19% 19%Good 46% 44% 44%

Excellent 23% 30% 31%

OtherMizzou All4-YearPublic AllU.S.Institutions

Poor 7% 6% 6%Fair 0% 6% 6%

Neutral 19% 20% 19%Good 48% 34% 33%

Excellent 26% 34% 36%

2.7a. Did your institution provide mandatory or optional learning management system training?

Mizzou All4-YearPublic AllU.S.InstitutionsDon'tknow 44% 47% 46%

No 33% 32% 31%Yes,mandatorytraining 4% 5% 6%

Yes,optionaltraining 19% 16% 17%

2.7b In the past 12 months, have you participated in your institution’s learning management system training?

Mizzou All4-YearPublic AllU.S.InstitutionsNo 69% 65% 61%Yes 31% 35% 39%

2.7c How useful was your institution’s learning management system training?

Mizzou All4-YearPublic AllU.S.InstitutionsNotatalluseful 4% 2% 2%Notveryuseful 5% 8% 8%

Moderatelyuseful 49% 40% 38%Veryuseful 33% 36% 37%

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Mizzou All4-YearPublic AllU.S.InstitutionsExtremelyuseful 10% 14% 16%

Accessible and adaptive technologies

2.8 Do you have physical or learning disabilities that require accessible technologies or accommodations for your coursework?

Mizzou All4-YearPublic AllU.S.InstitutionsPrefernottoanswer 2% 3% 3%

No. 92% 92% 92%Yes,Ihaveoneormorephysical

disabilities.1% 1% 1%

Yes,Ihaveoneormorelearningdisabilities.

4% 3% 3%

Yes,Ihavebothphysicalandlearningdisabilities.

0% 1% 1%

2.9a How would you rate your institution’s awareness of student needs for accessible technologies or accommodations needed for your coursework?

Mizzou All4-YearPublic AllU.S.InstitutionsPoor 7% 10% 10%Fair 12% 14% 14%

Neutral 14% 15% 15%Good 36% 26% 25%

Excellent 22% 21% 22%Don’tknow 3% 3% 3%

Myinstitutionisnotawareofmyneedsforaccessibleoradaptivetechnologies.

7% 11% 11%

2.9b How would you rate your institution’s support for the accessible technologies or accommodations needed for your coursework?

Mizzou All4-YearPublic AllU.S.InstitutionsPoor 12% 9% 8%Fair 7% 12% 12%

Neutral 21% 18% 17%Good 32% 27% 27%

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Mizzou All4-YearPublic AllU.S.InstitutionsExcellent 19% 22% 23%

Don’tknow 4% 6% 6%Iamnotprovidedwiththeaccessible

oradaptivetechnologiesIneed.5% 7% 7%

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Section 3: Academic Technology Preferences, Experiences, and Learning

3.1 In what type of learning environment do you prefer to learn?

Mizzou All4-YearPublic AllU.S.InstitutionsPrefernottoanswer 2% 3% 3%

No. 92% 92% 92%Yes,Ihaveoneormorephysical

disabilities.1% 1% 1%

Yes,Ihaveoneormorelearningdisabilities.

4% 3% 3%

Yes,Ihavebothphysicalandlearningdisabilities.

0% 1% 1%

3.2 For each of the following activities or assignments, please indicate your preferred learning environment.

Homework / assignment submissionMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 6% 9% 9%Mostlyface-to-facewithsomeonline

components9% 10% 10%

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Homework / assignment submissionMizzou All4-YearPublic AllU.S.Institutions

Equalpartsface-to-faceandonline 23% 24% 24%Mostlyonlinewithsomeface-to-face

components22% 21% 20%

Completelyonline 40% 38% 37%

Collaborations or projects with peersMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 39% 36% 36%Mostlyface-to-facewithsomeonline

components29% 28% 28%

Equalpartsface-to-faceandonline 21% 23% 22%Mostlyonlinewithsomeface-to-face

components6% 7% 7%

Completelyonline 5% 6% 6%

Peer-reviewing / peer- grading activitiesMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 28% 29% 30%Mostlyface-to-facewithsomeonline

components20% 20% 20%

Equalpartsface-to-faceandonline 20% 21% 21%Mostlyonlinewithsomeface-to-face

components13% 12% 11%

Completelyonline 19% 18% 19%

Faculty / student conferencesMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 61% 61% 61%Mostlyface-to-facewithsomeonline

components20% 17% 17%

Equalpartsface-to-faceandonline 11% 12% 12%Mostlyonlinewithsomeface-to-face

components4% 4% 4%

Completelyonline 4% 5% 6%

Student presentationsMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 51% 51% 51%Mostlyface-to-facewithsomeonline

components20% 20% 19%

Equalpartsface-to-faceandonline 14% 13% 13%

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Student presentationsMizzou All4-YearPublic AllU.S.Institutions

Mostlyonlinewithsomeface-to-facecomponents

5% 5% 5%

Completelyonline 11% 11% 12%

Course-related discussionsMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 38% 37% 39%Mostlyface-to-facewithsomeonline

components23% 21% 21%

Equalpartsface-to-faceandonline 18% 20% 19%Mostlyonlinewithsomeface-to-face

components8% 8% 7%

Completelyonline 13% 13% 13%

LecturesMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 45% 51% 52%Mostlyface-to-facewithsomeonline

components25% 23% 22%

Equalpartsface-to-faceandonline 18% 15% 15%Mostlyonlinewithsomeface-to-face

components5% 4% 4%

Completelyonline 7% 6% 7%

Labs / demonstrationsMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 66% 67% 67%Mostlyface-to-facewithsomeonline

components19% 16% 16%

Equalpartsface-to-faceandonline 8% 9% 9%Mostlyonlinewithsomeface-to-face

components2% 3% 3%

Completelyonline 4% 4% 5%

Exams, quizzes, or testsMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 31% 26% 27%Mostlyface-to-facewithsomeonline

components19% 16% 16%

Equalpartsface-to-faceandonline 24% 26% 25%

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Exams, quizzes, or testsMizzou All4-YearPublic AllU.S.Institutions

Mostlyonlinewithsomeface-to-facecomponents

9% 10% 10%

Completelyonline 17% 23% 23%

Asking questionsMizzou All4-YearPublic AllU.S.Institutions

Completelyface-to-face 41% 42% 43%Mostlyface-to-facewithsomeonline

components22% 21% 21%

Equalpartsface-to-faceandonline 25% 24% 24%Mostlyonlinewithsomeface-to-face

components5% 6% 6%

Completelyonline 6% 7% 7%

3.3 What are the most important things for you to have when you are studying? Select up to three.

Mizzou All4-YearPublic AllU.S.InstitutionsQuietplaces 43% 45% 46%

Physicalaccesstoreferencematerials 8% 10% 10%Roomsorspacesforcollaboration(e.g.,roomswithmovablefurnitureand/or

softwaretoworkcollaboratively)

9% 11% 12%

Accesstospecializedsoftware 5% 5% 5%AccesstoWi-Fi 84% 83% 83%

Mobilephonereception 9% 10% 10%Accesstosnacksandcoffee/soda 13% 13% 13%

Accesstopoweroutlets 44% 43% 42%Roomtospreadout(e.g.,laptop,

books,papers)51% 49% 49%

Asecureplacewhereyoucanleaveyourbelongingsforashorttime

12% 12% 11%

Accesstoprinters 15% 14% 14%Other 1% 1% 1%

3.4 Thinking about your college/university experiences within the past 12 months, rate your level of agreement with the following statements: My instructors typically...

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...use technology to engage me in the learning processMizzou All4-YearPublic AllU.S.Institutions

Neutral 22% 24% 24%Stronglydisagree 3% 3% 3%

Disagree 9% 7% 7%Agree 51% 49% 48%

Stronglyagree 15% 17% 18%

...use technology during class to enhance learning with additional materials (e.g., by providing audio or video examples/demonstrations/simulations of learning concepts)

Mizzou All4-YearPublic AllU.S.InstitutionsNeutral 19% 22% 22%

Stronglydisagree 4% 3% 3%Disagree 9% 8% 8%

Agree 48% 46% 46%Stronglyagree 20% 21% 21%

...encourage me to use my own technology devices during class to deepen learning (e.g., by searching online for related concepts, examples, or demonstrations)

Mizzou All4-YearPublic AllU.S.InstitutionsNeutral 26% 30% 30%

Stronglydisagree 12% 9% 9%Disagree 25% 21% 21%

Agree 28% 30% 29%Stronglyagree 9% 11% 11%

...encourage me to use online collaboration tools to communicate/collaborate with the instructor or other students in or outside class

Mizzou All4-YearPublic AllU.S.InstitutionsNeutral 24% 26% 26%

Stronglydisagree 4% 3% 3%Disagree 11% 9% 8%

Agree 47% 46% 45%Stronglyagree 14% 16% 17%

...encourage me to use technology for creative or critical-thinking tasksMizzou All4-YearPublic AllU.S.Institutions

Neutral 31% 32% 31%Stronglydisagree 5% 4% 4%

Disagree 14% 12% 12%Agree 39% 39% 39%

Stronglyagree 12% 13% 13%

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...have me use my laptop as a learning tool in classMizzou All4-YearPublic AllU.S.Institutions

Neutral 26% 28% 28%Stronglydisagree 8% 6% 7%

Disagree 19% 15% 15%Agree 34% 36% 34%

Stronglyagree 12% 16% 16%

...have me use my hybrid/2-in-1 as a learning tool in classMizzou All4-YearPublic AllU.S.Institutions

Neutral 35% 32% 32%Stronglydisagree 11% 11% 11%

Disagree 24% 17% 17%Agree 21% 27% 27%

Stronglyagree 10% 13% 13%

...have me use my tablet as a learning tool in classMizzou All4-YearPublic AllU.S.Institutions

Neutral 27% 31% 31%Stronglydisagree 24% 19% 20%

Disagree 27% 24% 24%Agree 15% 18% 18%

Stronglyagree 7% 8% 8%

...have me use my smartphone as a learning tool in classMizzou All4-YearPublic AllU.S.Institutions

Neutral 24% 27% 27%Stronglydisagree 19% 18% 19%

Disagree 28% 30% 30%Agree 24% 19% 19%

Stronglyagree 6% 5% 6%

3.5a What is ONE thing you would like your instructors to do with technology to enhance your academic success?

Twentypercent(20%)ofrespondentsreportthattheywouldliketheirinstructorstoutilizethelearningmanagementsysteminacertainway.Responsesinclude:postcoursematerials,assignments,quizzes,andsupplementalcontent(11%),utilizemoreoftheLMSfeatures(3%),instructorsshouldbetterunderstandhowtouseit(3%),instructorsshouldteachstudentshowtouseit(1%),instructorsshouldupdatethegradesandcontentinatimelymanner(2%).

“Post more lectures online, so when I’m studying or gone traveling for academics, I

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can watch and learn from the lecture.”

“A lot of my professors this semester already do this, but it is really helpful when they post assignments ahead of time on Canvas or send us messages/emails.”

“Receive training on how to use Canvas face to face as well as online videos they can refer back to that is well organized and easy to understand. There are tons of great tools not being used by faculty because they don’t have support from the university to know how to use it.”

“I think it’s important that the instructors know how to use the technology they expect us to use. It’s frustrating to not be able to submit assignments or complete homework because something was uploaded improperly or some kind of technology issue.”

“Use Canvas correctly and to its full capacity. Put grades in, link assignments correctly, use the calendar function.”

Sixteenpercent(16%)ofrespondentsstatethat,ingeneral,theywouldliketheirinstructorstoutilizetechnologymoreintheclassroom.Specificwaysthatstudentsmentioninclude:allowintheclassroomforlearning(7%),instructorsshouldbemorecompetentwithusingit(2%),useitmore(4%),toengagetheclass(1%),andtoincreasecommunication(2%).

“To allow us to use our laptops to take notes in classes that move really fast and don’t allow enough time to ensure all students get the important information written. I’ve noticed in some classes I wasn’t able to get half of the notes down from that day and made me struggle on future assignments and tests.”

“Although I understand the struggles that some students face when using technology as a learning tool, I believe that students who best learn by using a lap top or other computer based note taking system should have full access to that. Additionally, having lecture material available online during lectures can help students remain engaged and following along.”

“Students should be allowed to use labtops if that is the way they learn best. I understand there is a line to be drawn with being respectful, but not everyone is messing around on their labtop or phone. Some are actually learning.”

Tenpercent(10%)ofrespondentsrefertotheuseofprojection,multimedia,andrecordedlecturesintheirinstructor’steaching.Specifically,theymention:usinglecturecapture(7%),usingPowerPoint/visualaidsintheclassroom(2%),andprovidingvideoswithlessonmaterial(1%).

“Record lectures and post them on Canvas or Panopto, so I can listen to them again after class and write down things I missed during lecture.”

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“Post lectures online, even if it’s just before the exam. Some professors don’t post them to encourage attendance, which I get but relistening to lectures is a really helpful study tool for me.”

“I would like more instructors to use lecture recording software (like Panopto) to allow lectures to be rewatched or reviewed.”

Onepercent(1%)ofrespondentssaynoimprovementisneeded.Somestudentcommentsare:

“All of my instructors have done a great job using technology to better my academic success. I have no suggestions.”

“My instructors have used technology very well in all my classes.”

“I think the way they are doing it now is fine.”

3.5b What is ONE thing you would like your institution to do with technology to enhance your academic success?

Tenpercent(10%)ofrespondentsreportthatimprovementsneedtobemadetocampusWi-Fispeedandstability.Phrasesusedmostinthesestatementsinclude“makethewi-fibetter,”“morereliable,”“strongerwi-fi,”and“strengthenwi-fi.”Otherstatementsaboutwi-firefertospecificareas,namelyoutdoorspaces,commonsareas(theMizzouStudentCenter,EllisLibrary,andtheRecCenter),StricklandHall,andGillettResidenceHall.

Sevenpercent(7%)ofrespondentsreport“notsure”,“N/A”,or“undecided.”

Fourpercent(4%)ofrespondentsreportwantingdevicesprovidedfortheminsomefashion.Studentsmentionhavingtheuniversitycreateasemester-oryear-longrentalprogram,orasystemwherestudentswhocannotafforddevicescangetdevicesforfree.

“Mizzou already does a lot with technology to enhance academic success, but if I had to make a suggestion I would say provide laptops and tablets for those who don’t have them (although I’m not sure whether they already do this or not). I realize that could be a lot to ask but I personally can’t think of anything else to enhance academic success through technology.”

“I don’t know if one exists but a program to help students who can’t afford a laptop get one. I personally know some students who don’t have access to a laptop, and my laptop is a tremendous help whether it be for note taking or looking stuff up in class to better understand.”

“Some institutions provide laptops/tablets to incoming freshman. I know this could be expensive but relative to the cost of tuition probably not that much. Could be an idea.”

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3.6 What technologies have the greatest positive impact on your academic work?

Thirtypercent(30%)ofrespondentsreportthattheuseofalaptophashadthegreatestpositiveimpactontheiracademicwork.

“The ability to purchase a laptop for a reasonable price has had the greatest positive impact on my academic work. I am not sure how I could have had as much success as I have had if I did not have access to my personal laptop.”

“My laptop...there is not a day that goes by in college where I do not use my laptop. It allows me to take my written notes and order them nicely online, and I can write papers while also having access to a multitude of other different resources.”

“My laptop. It allows me to do research, type papers, and complete online homework. Also some classes have an online book which is great for when you forget your book or just don’t want to carry around multiple heavy books all day.”

Tenpercent(10%)ofrespondentsreportthattheuniversity’slearningmanagementsystem(Canvas)hashadthegreatestpositiveimpactontheiracademicwork.

“Canvas because I usually work late at night and I prefer online midnight due dates to in-class in-person due dates.

”Canvas as a whole is a pretty great program. At 39 yrs old, I can be just a bit behind the technology curve compared to the average freshman or sophomore (18-20 yrs of age, roughly), so I have found that Canvas is especially user friendly. I’ve also found a lot of success with specific programs that Canvas “sub-contracts”, such as Sapling and Cengage. All very user friendly and highly navigable for a non-traditional student of an older demographic.”

“Being able to do and submit my homework online on Canvas or through email has been very helpful to keep me organized. When Canvas is used properly, it is very helpful to be able to see my grades, find my assignments and readings, etc.”

3.7 May we share your open-ended, written responses with your institution?Mizzou All4-YearPublic AllU.S.Institutions

No 38% 39% 39%Yes 62% 61% 61%

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Section 4: Data and Information Security Questions

Behaviors and training

4.1 Please tell us about your personal devices and online account security practices.

I sometimes let other people use my mobile devices unsupervised.Mizzou All4-YearPublic AllU.S.Institutions

Don'tknow 2% 2% 2%No 61% 63% 64%Yes 36% 35% 34%

In general, I secure access to my computer, tablet, and smartphone with a password, PIN, or biometric security feature.

Mizzou All4-YearPublic AllU.S.InstitutionsDon'tknow 3% 3% 3%

No 10% 9% 9%Yes 87% 88% 88%

StudentsassistoneanotherwithencodingIDsatMizzou’searlymove-inatHearnes.Copyright©2019TheCuratorsoftheUniversityofMissouri.

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In general, I use a combination of alpha, numeric, and symbol character passwords for my online accounts.

Mizzou All4-YearPublic AllU.S.InstitutionsDon'tknow 2% 4% 4%

No 11% 10% 10%Yes 87% 86% 86%

I use a password vault or manager to generate and store my passwords.Mizzou All4-YearPublic AllU.S.Institutions

Don'tknow 3% 4% 4%No 66% 64% 64%Yes 31% 32% 32%

I have given the password or PIN for my computer, tablet, or smartphone to another person in the past 12 months.

Mizzou All4-YearPublic AllU.S.InstitutionsDon'tknow 3% 2% 2%

No 50% 56% 57%Yes 47% 42% 41%

I have let someone log in as me to a college or university service, system, application, or website in the past 12 months.

Mizzou All4-YearPublic AllU.S.InstitutionsDon'tknow 3% 3% 3%

No 83% 84% 85%Yes 15% 13% 13%

I have had a computer, tablet, or smartphone stolen in the past 12 months.Mizzou All4-YearPublic AllU.S.Institutions

Don'tknow 2% 2% 2%No 93% 92% 92%Yes 5% 7% 7%

I have had an online account hacked in the past 12 months.Mizzou All4-YearPublic AllU.S.Institutions

Don'tknow 5% 6% 6%No 85% 84% 85%Yes 10% 10% 10%

I use encrypted apps to message with my friends and/or family.Mizzou All4-YearPublic AllU.S.Institutions

Don'tknow 15% 16% 16%

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I use encrypted apps to message with my friends and/or family.Mizzou All4-YearPublic AllU.S.Institutions

No 69% 65% 64%Yes 16% 20% 20%

I have given my password or PIN for an online account to another person in the past 12 months.Mizzou All4-YearPublic AllU.S.Institutions

Don'tknow 4% 3% 3%No 72% 75% 76%Yes 24% 22% 21%

4.2 Does your institution provide mandatory or optional information security training? Select all that apply.

Mizzou All4-YearPublic AllU.S.InstitutionsNo 26% 27% 27%

Yes,mandatorytraining 10% 3% 3%Yes,optionaltraining 10% 10% 10%

Don’tknow 55% 59% 59%

4.3 In the past 12 months, have you participated in your institution’s information security training?

Mizzou All4-YearPublic AllU.S.InstitutionsNo 32% 66% 66%Yes 68% 34% 34%

4.4 How useful was the information security training?Mizzou All4-YearPublic AllU.S.Institutions

Notatalluseful 4% 2% 2%Notveryuseful 17% 12% 10%

Moderatelyuseful 46% 45% 43%Veryuseful 28% 34% 36%

Extremelyuseful 5% 7% 9%

4.5 What could your institution do to make the information security training more useful?

Tenpercent(10%)ofrespondentsreportthattheuniversity’sinformationsecuritytraining

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needstobeupdatedtobemorerelevantandspecifictothecollegestudentpopulation.Severalstatementsseemedtohighlightthattechnologysecurityismorecommonknowledgeforcollegestudentsin2019.

“The trainings are very general things that are largely common sense to those that grew up with technology.”

“The training is not very centered to the college student population. It seems like it is targeted for mid 2000s college students. So much of the advice or mock situations presented seem ridiculous to the target audience.”

“The information used in training is useful but seems pretty common-knowledge to me. While it is likely useful for people who don’t really think about online security, it seemed second nature to me.”

“Make it a bit more applicable. The security training video I watched was about like a big corporation, not about college students.”

Preferences and opinions

4.6 Please tell us how much you agree or disagree with the following statements about data/information privacy and security:

I have confidence in my institution’s information security practices.Mizzou All4-YearPublic AllU.S.Institutions

Neutral 26% 27% 26%Stronglydisagree 2% 2% 2%

Disagree 5% 5% 6%Agree 52% 48% 47%

Stronglyagree 16% 18% 19%

I understand relevant college/university policies about data use, storage, and protection.Mizzou All4-YearPublic AllU.S.Institutions

Neutral 22% 25% 25%Stronglydisagree 3% 3% 3%

Disagree 15% 12% 12%Agree 45% 45% 44%

Stronglyagree 15% 15% 16%

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I have confidence in my ability to follow my institution’s information security policies and procedures.

Mizzou All4-YearPublic AllU.S.InstitutionsNeutral 18% 18% 18%

Stronglydisagree 1% 1% 1%Disagree 4% 3% 3%

Agree 53% 53% 52%Stronglyagree 23% 24% 25%

My institution’s privacy and security policies impede my productivity.Mizzou All4-YearPublic AllU.S.Institutions

Neutral 26% 28% 28%Stronglydisagree 8% 7% 8%

Disagree 38% 37% 37%Agree 19% 19% 19%

Stronglyagree 8% 8% 8%

I benefit from my institution’s privacy and security policies.Mizzou All4-YearPublic AllU.S.Institutions

Neutral 32% 33% 32%Stronglydisagree 1% 1% 1%

Disagree 3% 3% 3%Agree 47% 46% 45%

Stronglyagree 16% 17% 18%

I have confidence in my institution’s ability to safeguard my personal digital information (e.g., logins; swipe card data; accessing the library, health center, or fitness center; event attendance).

Mizzou All4-YearPublic AllU.S.InstitutionsNeutral 20% 22% 22%

Stronglydisagree 2% 2% 2%Disagree 5% 6% 6%

Agree 54% 50% 49%Stronglyagree 18% 20% 21%

I have confidence in my institution’s ability to safeguard my personal data (e.g., financial information, transcripts, test scores)

Mizzou All4-YearPublic AllU.S.InstitutionsNeutral 18% 20% 20%

Stronglydisagree 2% 2% 2%Disagree 5% 5% 5%

Agree 53% 50% 50%

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I have confidence in my institution’s ability to safeguard my personal data (e.g., financial information, transcripts, test scores)

Mizzou All4-YearPublic AllU.S.InstitutionsStronglyagree 22% 23% 24%

I understand how my institution uses the personal data they collect about me (e.g., personal digital data, financial data, academic data).

Mizzou All4-YearPublic AllU.S.InstitutionsNeutral 24% 26% 26%

Stronglydisagree 10% 8% 8%Disagree 23% 22% 22%

Agree 32% 32% 31%Stronglyagree 12% 12% 12%

I benefit from my institution’s collection and use of my personal data (e.g., improved services, advising).

Mizzou All4-YearPublic AllU.S.InstitutionsNeutral 41% 40% 40%

Stronglydisagree 6% 5% 5%Disagree 10% 10% 10%

Agree 31% 33% 33%Stronglyagree 12% 12% 12%

4.7 Please indicate your preference for security versus convenience for each of the technologies or services provided by your institution.

User account / password policies (e.g. single sign-on, multi-factor authentication)Mizzou All4-YearPublic AllU.S.Institutions

Securityismostimportant 27% 29% 28%Both,butsecurityismoreimportant

thanconvenience27% 25% 25%

Securityandconvenienceareequallyimportant

33% 35% 35%

Both,butconvenienceismoreimportantthansecurity

9% 8% 8%

Convenienceismostimportant 3% 3% 3%

Connecting my personal devices to institutional networks (e.g., Wi- Fi, printing stations)Mizzou All4-YearPublic AllU.S.Institutions

Securityismostimportant 14% 18% 18%

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Connecting my personal devices to institutional networks (e.g., Wi- Fi, printing stations)Mizzou All4-YearPublic AllU.S.Institutions

Both,butsecurityismoreimportantthanconvenience

20% 22% 22%

Securityandconvenienceareequallyimportant

39% 40% 40%

Both,butconvenienceismoreimportantthansecurity

17% 14% 14%

Convenienceismostimportant 10% 7% 7%

Accessing shared institutional resources while working on campus (e.g., shared computers, shared software, research data, financial data, transcripts, health- center appointments).

Mizzou All4-YearPublic AllU.S.InstitutionsSecurityismostimportant 19% 22% 22%

Both,butsecurityismoreimportantthanconvenience

26% 26% 26%

Securityandconvenienceareequallyimportant

39% 40% 40%

Both,butconvenienceismoreimportantthansecurity

12% 9% 9%

Convenienceismostimportant 4% 4% 4%

Accessing shared institutional resources while working off campus (e.g., shared software, research data, financial data, transcripts, health center appointments).

Mizzou All4-YearPublic AllU.S.InstitutionsSecurityismostimportant 17% 21% 22%

Both,butsecurityismoreimportantthanconvenience

27% 26% 26%

Securityandconvenienceareequallyimportant

38% 40% 40%

Both,butconvenienceismoreimportantthansecurity

14% 9% 9%

Convenienceismostimportant 4% 4% 4%

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Section 5: Demographic Questions

5.1 Are you taking courses at more than one college/university?Mizzou All4-YearPublic AllU.S.Institutions

No 88% 87% 88%Yes 12% 13% 12%

5.2 Are you currently considered a full-time or part-time student at the institution that asked you to complete this survey?

Mizzou All4-YearPublic AllU.S.InstitutionsParttime 7% 10% 14%Fulltime 93% 90% 86%

5.3 Are you currently seeking a degree, diploma, or certification from the college/university that asked you to participate in this survey?

Mizzou All4-YearPublic AllU.S.InstitutionsNo 10% 8% 8%

Mizzouclassof2023TigerWalkattheFrancisQuadrangle.Copyright©2019TheCuratorsoftheUniversityofMissouri.

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Mizzou All4-YearPublic AllU.S.InstitutionsYes 90% 92% 92%

5.4 I am currently enrolled to earn...

Mizzou All4-YearPublic AllU.S.InstitutionsOneormoredigitalbadgesthatcertify

myskills2% 1% 1%

Avocational/occupationalcertificate 1% 1% 2%Acollegediploma 0% 0% 0%

Anassociate’sdegreeorequivalent 3% 3% 11%Anadvanceddiploma 0% 0% 0%

Abachelor’sdegreeorequivalent 96% 97% 89%Anhonor’sdegree 0% 0% 0%

Other 3% 1% 2%

5.5 In what area is your major?

Mizzou All4-YearPublic AllU.S.InstitutionsAgricultureandnaturalresources 7% 2% 2%

Biological/lifesciences 9% 11% 9%Business,management,marketing 13% 12% 13%

Communications/journalism 11% 4% 4%Computerandinformationsciences 4% 7% 8%

Education,includingphysicaleducation 4% 6% 6%Engineeringandarchitecture 12% 12% 11%

Fineandperformingarts 1% 3% 3%Healthsciences,includingprofessional

programs15% 13% 14%

Humanities 2% 3% 3%Liberalarts/generalstudies 2% 4% 3%

Manufacturing,construction,repair,ortransportation

0% 0% 0%

Physicalsciences,includingmathematicalsciences

3% 3% 3%

Publicadministration,legal,social,andprotectiveservices

1% 2% 2%

Socialsciences 6% 8% 8%

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Mizzou All4-YearPublic AllU.S.InstitutionsOthermajornotdescribedabove 9% 9% 10%

Undecided 1% 1% 2%

5.6 Are you the first person in your immediate family to attend college?

Mizzou All4-YearPublic AllU.S.InstitutionsNo 83% 74% 75%Yes 17% 26% 25%

5.7 Are you eligible for Pell Grants?

Mizzou All4-YearPublic AllU.S.InstitutionsDon’tknow 30% 37% 38%

No 43% 28% 28%Yes 28% 35% 34%

5.8 Are you a dependent, or do you have any dependents?

Mizzou All4-YearPublic AllU.S.InstitutionsDependent 74% 71% 68%

Independent,nodependents 22% 20% 21%Independent,withdependents 5% 9% 10%

5.9 Are you married or in a domestic partnership?

Mizzou All4-YearPublic AllU.S.InstitutionsNo 94% 90% 88%Yes 6% 10% 12%

5.10 Did you hold a job while taking classes during the past 12 months?

Mizzou All4-YearPublic AllU.S.InstitutionsNo 28% 35% 33%

Yes,salariedemployment 5% 6% 7%Yes,hourlyemployment(notwork

studyorassistantship)59% 47% 48%

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Mizzou All4-YearPublic AllU.S.InstitutionsYes,hourlyemployment(workstudyor

assistantship)9% 11% 12%

Yes,other 5% 6% 6%

5.11 How many hours a week on average do you work?

Mizzou All4-YearPublic AllU.S.InstitutionsFewerthan10 15% 13% 14%

Atleast10butfewerthan20 30% 25% 24%Atleast20butfewerthan30 17% 14% 14%Atleast30butfewerthan40 4% 6% 7%

40ormore 4% 6% 8%Notemployed(from5.10) 28% 36% 33%

5.12 Which of the following best describes your technology use in high school?

Mizzou All4-YearPublic AllU.S.InstitutionsOne-to-onedeviceusage(i.e.,every

studenthadaschool-issuedcomputingdevice)

26% 17% 16%

Bringyourowndevice(BYOD) 25% 28% 28%Asetofclassroomdevicesthat

studentsshare21% 20% 19%

Devicesavailableinacentralizedlaboratory/space

23% 26% 27%

Noneoftheabove 5% 8% 9%

5.13 How do you identify?

Mizzou All4-YearPublic AllU.S.InstitutionsPrefernottoanswer 2% 2% 2%

Male 33% 35% 35%Female 65% 63% 63%

5.14 What is your ethnic background?Mizzou All4-YearPublic AllU.S.Institutions

AmericanIndian/NativeAmerican/Alaskannative

1% 3% 3%

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Mizzou All4-YearPublic AllU.S.InstitutionsAsian/PacificIslander 7% 13% 12%

Black/AfricanAmerican 6% 7% 7%Hispanic/Latino 4% 20% 18%

White 83% 61% 63%Other 1% 2% 2%

5.15 What is your year in school?Mizzou All4-YearPublic AllU.S.Institutions

Freshmanorfirst-yearstudent 33% 26% 26%Sophomoreorsecond-yearstudent 19% 19% 22%

Juniororthird-yearstudent 23% 27% 25%Seniororfourth-yearstudent 19% 21% 20%Fifth-yearstudentorbeyond 4% 5% 4%

Othertypeofundergraduatestudent 2% 2% 3%

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Appendix

IRB Notice of Exemption Determination

July 9, 2018

Leah Lang EDUCAUSE 282 Century Pl., Ste. 5000 Louisville CO 80027 USA

Re: Notice of Exemption Determination

Protocol Name: EDUCAUSE Research in the Academic Communities Protocol Number: Exemption Determination - 33380 Sponsor: EDUCAUSE QR#: 33380

Dear Leah: You submitted a request for a determination of exemption to Quorum Review IRB in connection with the above-referenced Protocol (the “Application”). The Application was reviewed on July 6, 2018.

This letter serves as notice that your request for a determination of exemption has been GRANTED. Quorum Review IRB agrees that the above-referenced study meets the following criteria set forth in 45 CFR § 46.101(b)(1):

Research conducted in established or commonly accepted educational settings, involving normal educational practices, such as (i) research on regular and special education instructional strategies, or (ii) research on the effectiveness of or the comparison among instructional techniques, curricula, or classroom management methods.

Your request was granted based on the Protocol or research proposal that was submitted as well as the representations and assurances that were set forth in the Application.

If there are any changes to or deviations from the Protocol or research proposal and/or the representations and assurances that were set forth in the Application, this determination of exemption will no longer be valid. Please contact Initial Study Support promptly, so that we can determine whether the protocol or research proposal continues to meet the exemption criteria set forth in 45 CFR § 46.101(b)(1).

DocuSign Envelope ID: 9E6FF566-E01D-4AB6-BACD-B5216C6F2D66

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Please contact Initial Study Support at (206) 448-4082, if you have any questions regarding this notice. Sincerely, Mitchell Parrish VP of Regulatory Affairs CC: Quorum Review IRB Mitchell Parrish

VP of Legal & Regulatory Affairs

Quorum Review File # 33380

DocuSign Envelope ID: 9E6FF566-E01D-4AB6-BACD-B5216C6F2D66

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Research Prospectus

EDUCAUSE Research in the Academic Communities

Student Technology Study 2019 2019 Research Prospectus

I. Project Overview Technology is a critical part of the teaching and learning mission—as well as the research mission—of higher education. Since 2004, the EDUCAUSE Center for Analysis and Research (ECAR) has been researching undergraduate student technology experiences and expectations. In 2014, 2015, 2017, and 2019 ECAR expanded its research on perspectives on technology in higher education to investigate faculty technology experiences. The scope of the EDUCAUSE Technology Research in the Academic Community (ETRAC) work includes surveying undergraduate students annually with a base survey, supplemented with thematic sections designed to explore contemporary higher education IT issues. Taking the opportunity to expand the scope of populations studied in this type of research every other year allows EDUCAUSE to tell a broader story about the status and efficacy of technology in higher education.

This research is survey based. In conjunction with subject-matter experts (SMEs) who offer a diversity of perspectives, EDUCAUSE develops the survey instrumentation and establishes research methodology before partnering with individual institutions to invite members of their respective academic communities to participate in the surveys. Our surveys ask respondents to share their current technology experiences, needs, and expectations about technology and IT issues at their campus. The results of these studies can be combined to provide multidimensional perspectives of these stakeholders’ technology experiences.

The undergraduate student study explores technology ownership, use patterns, and expectations as they relate to the undergraduate student experience.

Research Objectives

The purpose of ETRAC is to understand the technology, experiences, needs, and expectations of academic community members and stakeholders and to help higher education IT professionals and decision makers use IT to advance the institution. This project looks at perceptions of IT from the outside to help IT leaders and IT services professionals:

● Improve IT services ● Increase technology-enabled productivity ● Prioritize strategic contributions of IT to higher education ● Plan for technology shifts among the various constituencies of the academic community

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● Become more technologically competitive among peer institutions ● Catalyze new business models and/or strategic initiatives around technology use and adoption

to transform higher education in innovative ways

II. Research Methodology This study consists of a web-based quantitative survey of undergraduate students from different types of higher education institutions. EDUCAUSE develops the survey instruments for undergraduate students in the academic community (aligned with the project’s research objectives), and locally assigned survey administrators at our partner institutions administer the survey to their community. The data are centrally collected in a secure, cloud-based repository that is only available to authorized EDUCAUSE researchers.

General Timeline

● Prior to the 2018 EDUCAUSE Annual Conference: Resource materials and the “intent to participate” form made available

● Mid-August 2018 through mid-January 2019: Survey development and programming ● EDUCAUSE Annual Conference through March 2019: Survey invitation window open for

participation in the next round of studies (formal invitations sent to all EDUCAUSE primary representatives plus past survey administrators)

● January to April 2019: Data collection—survey deployed at participating institutions ● May through September 2019: Data analysis and report writing ● Fall 2019: Report released

III. Form Factors/Deliverables in 2019

● Research hub ● Reports ● Survey instrument ● Slide deck ● Infographic

Participating Institutions Only Specific institution-based results and comparative (anonymous) peer benchmarks will be shared with participating institutions. For each study in which an institution participates, the institution will receive access to the following:

● Raw data files of de-identified (anonymous) survey responses ● Aggregated summative data and comparative benchmarking data from (anonymized) peer

institutions to each participating institution

IV. Partners/Collaborators

Principal Investigator/Project Lead ● D. Christopher Brooks, Director of Research, EDUCAUSE, [email protected]

ETRAC Research Team

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● Bradley Beth, Data Analytics Developer, EDUCAUSE, [email protected] ● Joseph Galanek, Senior Researcher, EDUCAUSE, [email protected] ● Dana C. Gierdowski, Researcher, EDUCAUSE, [email protected] ● Leah Lang, Director of Analytics Services, EDUCAUSE, [email protected] ● Leslie Pearlman, Senior Psychometrician and Researcher, EDUCAUSE, [email protected] ● Jamie Reeves, Portfolio Manager, Analytics and Research, EDUCAUSE, [email protected] ● Ben Shulman, Statistician, EDUCAUSE, [email protected] ● Thomas Rosa, Assistant Statistician, EDUCAUSE, [email protected]

Subject-Matter Experts

● Maggie Jesse, University of Iowa ● Jason Jones, Trinity College ● Vanessa Kenon, University of Texas at San Antonio ● Weibke Kuhn, Auburn University ● Virginia Lacefield, University of Kentucky ● Meggan Levitt, University of California, Berkeley ● Josh Mitchell, Montgomery County Community College ● Lee Besset, Georgetown University

V. Dissemination/Marketing Plan The audience for this work is broad and includes people both inside and outside higher education IT. Below is a partial list of potential audiences:

● Information Technology leaders ● Teaching & Learning leaders ● Institutional Research professionals ● Higher education press ● Technology researchers ● Vendors of technology products ● Librarians ● Faculty professional development providers

Dissemination plans beyond the traditional EDUCAUSE systems are TBD but will include:

● Posting a research hub on the EDUCAUSE website and announcing the publication of the 2019 studies

● Hosting an E-Live! webinar to share final results ● Presenting the results at the 2019 EDUCAUSE Annual Conference, the EDUCAUSE Learning

Initiative (ELI) Annual Meeting, and at least one national non-EDUCAUSE conference ● Publishing reports on aggregated summative data and focused themes in EDUCAUSE and non-

EDUCAUSE venues

VI. Risks/Contingency Plan There are minimal risks associated with these studies. Participation is voluntary.

VII. Subject Consent By responding to the survey, respondents will be giving their consent to participate (see project website for full details about informed consent: http://www.educause.edu/ecar/about-ecar/technology- research-academic-community). Individuals under the age of consent will not be allowed to participate. Data are collected only via the survey. Responses to the survey questions will be maintained in an

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anonymized research data set, available to authorized EDUCAUSE researchers.

Participating institutions will receive their participants’ anonymized responses.

Risks for the implementation of these studies are minimal because this is an annual iteration of an established study. EDUCAUSE no longer requires explicit IRB approval to participate in ETRAC. This research has been granted exemption through Quorum Review IRB on the basis of the following condition:

• Research conducted in established or commonly accepted educational settings, involving normal educational practices, such as (i) research on regular and special education instructional strategies, or (ii) research on the effectiveness of or the comparison among instructional techniques, curricula, or classroom management methods.

Some institutions may continue to seek IRB approval on their own. EDUCAUSE therefore provides adequate time for institutions to secure IRB approval, as well as all necessary resource materials about the studies to institutions in order to facilitate institutional IRB approval.

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