www.nec-unifi ed.com

UNIVERGE® SV8500 Empowering organizations with advanced Unifi ed Communications

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Contents

3 Why choose NEC?

4 Why choose UNIVERGE® SV8500?

5 UNIVERGE® SV8500 Communication server

6 Unifying the Enterprise

7 Ensuring business continuity

8 Powerful networking and easy migration

9 Unifi ed Management

10 Unifi ed Messaging

11 Unifi ed Communications & Collaboration

12 Mobile Unifi ed Communications

13 Business Mobility IP DECT

14 Full range of desktop endpoints

15 Uniquely modular business terminals

16 Business Process Integration

18 Green goes hand in hand with lower TCO

19 Communications platform at a glance

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UNIVERGE® SV8500

Contents

3 Why choose NEC?

4 Why choose UNIVERGE® SV8500?

5 UNIVERGE® SV8500 Communication server

6 Unifying the Enterprise

7 Ensuring business continuity

8 Powerful networking and easy migration

9 Unifi ed Management

10 Unifi ed Messaging

11 Unifi ed Communications & Collaboration

12 Mobile Unifi ed Communications

13 Business Mobility IP DECT

14 Full range of desktop endpoints

15 Uniquely modular business terminals

16 Business Process Integration

18 Green goes hand in hand with lower TCO

19 Communications platform at a glance

Why choose NEC?

Being a global player spanning the full spectrum of

ICT product and solutions, NEC is a reliable and stable

partner that combines global scope with local presence

in supporting customers and channel partners.

NEC Corporation is leader in the integration of IT and network

technologies. With over 115,000 employees, global sales of

€30B and local presence in 44 countries, NEC’s advanced

technologies meet the complex and ever-changing needs of

its customers.

NEC brings more than 100 years of expertise in technological

innovation and invests yearly over €2,2B in R&D across its

12 facilities worldwide, currently owning 74,000 patents.

By driving and adhering to widely accepted and deployed

industry standards, we ensure that our solutions fi t perfectly

in existing network environments and offer fl exible paths for

future development and growth.

When designing new applications and advising customers

about new solutions we offer a smooth migration path,

which protects existing investments to the maximum.

Our UNIVERGE®360 approach places people at the center

of communications.

Based on this vision, we enable organizations to realise

business value by tailoring their communications to their

specifi c business processes.

Our expertise in mobile technologies and applications and

our powerful portfolio of mobile infrastructure and devices,

are recognised throughout the industry. Our IP DECT solution,

for example, is an innovative wireless solution that combines

the advantages of IP telephony with the quality and reliability

of DECT technology.

We have extensive experience in implementing customized

solutions, drawing on our own portfolio of advanced Unifi ed

Communications applications as well as those of other

industry leaders.

In short customers can rely on us when taking the next step

towards truly unifying their communications.

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Why choose UNIVERGE® SV8500?

The dynamics of business today demands effi cient,

seamless communications to enable rapid decision

making and customer responsiveness. To succeed at

this accelerated level, businesses must have the right

communication tools. NEC provides those businesses

with the communications and networking solutions that

enable them to succeed.

NEC is uniquely positioned to help companies unify business

communications and create a competitive advantage. Our

UNIVERGE®360 framework ensures that employees - and their

roles — determine the best means to get information to those

who need it, when they need it, wherever they need it. A key

component of this is Unifi ed Communications. UNIVERGE®

SV8500 from NEC delivers the promise of UNIVERGE®360 by

enabling your executives, knowledge workers, Contact Center

agents, operators and both mobile and remote workers to

effectively communicate with each other and with customers,

channels, suppliers and business partners. It enables your

organization to take a unifi ed communications approach;

externally and internally, desktop-to-desktop, by phone, e-mail,

fax, wireless, instant messaging or chat via your website.SV8500 from NEC delivers the promise of UNIVERGESV8500 from NEC delivers the promise of UNIVERGE®360 by fax, wireless, instant messaging or chat via your website.

UNIVERGE® SV8500

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UNIVERGE® SV8500 Communication server

UNIVERGE® SV8500 is a powerful Unifi ed

Communications engine and a key component of NEC’s

UNIVERGE®360 architecture, supporting the widest

range of state-of-the-art applications that enable you to

implement your business strategies.

• Empower your employees to do more, faster, easier

• Enhance customer responsiveness

• Encourage teamwork

• Support your increasingly mobile workforce

The UNIVERGE® SV8500 is an enterprise communication

server designed to easily and effi ciently scale to meet

the needs of the largest enterprises. The reliable and

energy-effi cient solution can support up to 192,000 ports

in a networked environment, providing voice, Unifi ed

Communications and mobility solutions for tens of thousands

of users.

The SV8500 is the premier IP communication server offering

an extensive IP feature set in a fl exible, scalable, secure

package. The system facilitates NEC’s desktop productivity

suites to deliver Unifi ed Communications, fi xed mobile

convergence and advanced collaboration, exploiting rich

presence, mobility, instant messaging, attendant console,

click-to-call, unifi ed messaging and conferencing. Besides

these applications the system supports the full range of NEC

endpoints.

UNIVERGE® SV8500 server 19-inch

• Premier IP communication solution

• 19-inch stackable chassis architecture

• Supports up to 4,000 endpoints in a single system

• Wired and wireless extensions

• Open standards and Open Application Interface

including SIP and XML

• Advanced UC solutions

• Delivering on NEC’s green initiative

• Safeguards customers’ investments

At a glance

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The need to be more competitive and effi cient

is driving organizations to change the way

their people communicate and collaborate.

Our goal is to connect employees with others and

with the information they need. This allows them

to make faster, better-informed decisions from

anywhere, at any time.

UNIVERGE®360 is NEC’s approach to unifying

enterprise communications. It provides a

foundation for understanding the importance of

putting people at the center of communications

and reveals how your business needs

determine the Unifi ed Infrastructure and Unifi ed

Communications necessary for a true Unifi ed

Business.

Based on role-enabled communication,

UNIVERGE®360 accelerates decision-making and

dramatically improves customer responsiveness.

And, by bringing together business data through

a service-oriented architecture, information is

instantly accessed and transformed into real

knowledge, and thus into empowerment and

competiveness.

Unifying the EnterpriseEmpowered by UNIVERGE®360

UNIVERGE® SV8500

UNIVERGE®360It is not about wires and handsets

– it’s all about empowering people

with applications that help them do

their jobs better.

UNIVERGE®360 offers a Unifi ed

Communication model that identifi es

empowerment, effi ciency and cost

reduction in separate layers.

Unifi ed Business (Empowerment)- Role-enabled communications- Business communities- Virtual workspace- Business process integration

Unifi ed Communications (Effi ciency)- Presence, collaboration and contact center- Mobile UC- Messaging- Management

Unifi ed Infrastructure (Innovative savings)- Server farms and appliances- Converged networks- UC end-points

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Ensuring business continuity

Highest reliabilityThe architecture of the SV8500 is ideal for mission-critical

situations and ensures highest availability and business

continuity. Besides its fl ash drive technology for system

reliability with a very high MTBF, it provides IP fail-over for

stations and trunking, clustered survivability, power failure

transfer and call routing for self-healing networks. Advanced

fault diagnosis, error-correcting memory, and component

redundancy with active/standby all add to the high availability

and operational continuity provided.

SV8500 system redundancy is supported either as a locally

redundant solution (i.e. SV8500 servers reside within the

same server chassis) or as a spatial redundant solution

(SV8500 servers at different locations). Local and spatial

redundancy can be combined as well.

Secure communicationsIn addition to providing high availability, the SV8500 offers

users a highly secure system, with advanced end-to-end

encryption on voice and signalling streams as well as

authentication and authorization. Physically separated

interfaces for management and signalling add to the security

of the solution.

Remote Offi ce SurvivabilityOptionally dedicated SV8500 servers can be located at

remote locations. Whenever the connection with the centrally

located SV8500 server is out of order, all IP equipment at the

remote location can be controlled by the remote server. While

IP terminals can still be used for handling telephony calls,

remotely installed Media Gateways take care of connecting

the remote location with the public network.

The Total Cost of Ownership of these remote servers is

minimal due to the fact that no operational maintenance

activities are required as data synchronization between

the remote locations and the central server is completely

automated.

In order to address both the smaller and larger remote offi ces,

the SV8500 portfolio comprises two types of SV8500 based

remote servers, allowing up to respectively 100 and 2.000

IP stations to be controlled remotely. With these two servers

an extremely price competitive solution can be offered that is

fully tailored to customer specifi c requirements.

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UNIVERGE® SV8500

Powerful networking and easy migration

The SV8500 provides the most advanced IP

communications, including voice, data and multimedia,

over one network. Remote locations can be seamlessly

linked to share resources and features through peer-

to-peer connectivity.

Multiple UNIVERGE® SV8500 servers can be networked to

provide voice, Unifi ed Communications and mobility solutions

for tens of thousands of users.

Migration protects investmentsThe SV8500’s interoperability protects investment in earlier

NEC products. Using both FCCS (Fusion) and CCIS

networking for seamless integration, the SV8500 can be

networked with other NEC products, including the SV8300,

SV7000, 2400 IPX and iS3000. Thanks to the ability to

accommodate for existing systems such as SV7000 and/or

NEAX 2400 IPX systems, the UNIVERGE® SV8500 provides

existing customers with an excellent growth path to full IP.

Because the UNIVERGE® SV8500 uses the same media

gateways, interface cards, terminals, applications and

maintenance plans as other NEC systems, customers and

partners can reuse components installed and in stock.

Existing customers with NEC’s legacy systems will also

experience minimal impact to the organization when migrating

to the SV8500, thanks to the use of familiar features and

programming, avoiding the need for additional training.

Migrating to the SV8500 gives you access to expanded

features that help you become more agile, compete on a

larger scale and improve customer satisfaction.

• Powerful networking for economy and effi ciency

• Up to 192,000 ports in a single network

• Support for VoIP and traditional voice

• Simplifi ed management and reduced Total Cost of Ownership

• Interoperability protects investments

At a glance

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Unifi ed Management

The ability to centrally manage its communication system

is of strategic importance to any company, enabling an

organization to keep a fi rm grip on communication costs,

reachability and the serviceability of its system.

Secure, easy-to-use and robust, our suite of management

solutions is designed to increase overall productivity while

delivering fl exibility and simplicity. Integrating with your current

administration, IT-friendly user interfaces take the mystery out

of voice system confi guration and administration.

Web-based management is provided by the UNIVERGE®

MA4000 Management System that enables users to access

the system remotely through a personalized portal. To ensure

application integration, feature transparency and survivability

in the event of network failures, MA4000 can be used to

create a geographically distributed unifi ed system with a

single image. Additionally, the MA4000 Expense Manager

offers the full set of TEM (Telecom Expense Management)

applications, such as call accounting, billing, invoicing, mobile

management, budget control, asset management, etc.

Expense control solutions enhance your organization’s

effi ciency and cost validation by providing the right tools

to effectively manage IT operations and services. Modular

architecture lets you expand system functionality, giving

you the fl exibility to meet special project requirements and

market trends.

System ManagementMA4000

Keeping in control

• Centralized, intuitive and open management system

• Single point of entry, open interfaces and optimum fi t in IT domain

• Management without superfl uous actions

• Advanced security through extensive controls

• Intelligent decision making starts with qualifi ed information

• Better and easy insight in fi xed and mobile call costs

• Support of latest technologies, such as virtualization, 64 bit and IPv6

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Unifi ed Messaging

In today’s economy Unifi ed Messaging is vital. There is

no company in business today that does not have some

sort of voice-mail and e-mail access, while fax is still a

mandatory medium in many fi nancial and legal sectors.

With Unifi ed Messaging a user has instant access to

e-mail, voice-mail and fax in one portal, wherever he or

she is and whatever device used (i.e. phone, computer,

tablet or other mobile device).

NEC’s SV8500 offers perfect Unifi ed Messaging solutions

with either:

• UM4730: a Linux-based cost effective solution, designed

for small to medium-sized organizations or

• UM8700: a Windows-based feature rich and scalable

solution fi t to cope with critical communications challenges

The time required for managing these Unifi ed Messaging

systems is reduced to a minimum due to the high level of

integration with the MA4000 system management solution.

UM4730UM4730 combines voice-mail, automated attendant, text-to-

speech, fax functionality and notifi cation into a fully integrated

business solution. It includes hospitality integration with more

than 20 multi-lingual prompt sets.

With UM4730 users may retrieve messages from any location.

UM4730 is even capable of sending RSS feeds for new

message notifi cations if a user wishes to do so.

UM4730 Visual Messaging applications integrate the UM4730

with the desktop to allow control over live telephone traffi c and

messages. The application conveniently manages incoming

and outgoing calls, voice-mail, and faxes all from standard

e-mail clients such as Microsoft Outlook, Lotus Notes and

Novell GroupWise.

UM8700UM8700 goes further and provides Unifi ed Messaging with

multiple levels of redundancy and support of centralized,

distributed or hybrid telephony architectures. It allows to

respond to voice-mail and e-mail, schedule meetings and

make calls while driving using only voice or to create custom

screening rules for incoming phone calls and screen incoming

calls in real-time.

UM8700 offers a high level of interoperability and works with

existing telephone and e-mail systems and data infrastructure.

This allows for increasing productivity while leveraging existing

investments.

UNIVERGE® SV8500

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Good reasons for Business ConneCT

Unifi ed Communications & Collaboration

With organizations becoming increasingly fragmented,

departments more fl exibile and employees more mobile,

collaboration is a means of enabling them to work together,

in real time, and interact effi ciently and effectively with

each other, with clients and suppliers. Presence is about

being able to share one’s availability status so everyone is

aware of it and can act accordingly.

Our all-in-one Unifi ed Communications suite Business

ConneCT helps unifying an entire organization, enabling

individuals, departments and locations to work more effi ciently

by ensuring seamless internal and external communications.

Users can connect from wherever they are via phones, PCs,

mobile devices and the web effortlessly.

Business ConneCT offers all the advanced communications

functionality you need, including call control and group

information, voice-mail, directory services, operator and

call routing. Simple and cost-effective to deploy, Business

ConneCT’s three user modes – employee, operator and

contact center agent – use the same server, a single database

and with a common user interface, and are managed from a

central point.

Business ConneCT

• Business ConneCT offers Unifi ed Communications for a really

affordable price.

• Business ConneCT is very easy to use and hardly requires

any end-user training. One intuitive user interface shows the

relevant items on the screen, depending on your role.

• Business ConneCT offers tight integration with DECT and

other mobile phones. The central company directory is

also accessible from DECT, Mobile and Desktop Phones,

including presence information. Text messages can be sent

to DECT and mobile phone users from anywhere in Business

ConneCT.

• Business ConneCT enables you to improve your business.

Business ConneCT Contact Center creates a consistent

customer experience with a single point of contact for voice

calls and e-mails.

• Business ConneCT is easy to install and maintain. The

installation process is guided via wizards and a System

Health screen confi rms that all critical components are

functioning correctly.

• One solution for Operators, Contact Center Agents and Employees

• Improves effi ciency, fl exibility and productivity ofyour employees

• Single point of contact for your customers, 24/7

• Simplifi ed call handling - users manage all their communications from their desktop, which reduces waiting times and lost calls

• Facilitates mobile and home workers. Treats the mobile and the desk phone as a single device, using one number

• Multilingual announcements and user interface

• Monitor and improve your business process. Presence reporting allows managers to monitor activity of their team, helping to enhance employee performance

• Secure instant and mobile messaging, rich presence management and directories

• Integrates with Microsoft® Outlook, Microsoft® Offi ce

• Minimal user training required

Contact Center

Operator Employee

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Mobile Unifi ed Communications

UNIVERGE® SV8500

In today’s fl exible and fast-moving business environment,

employees are never in one place for very long. Organizations

may accommodate fl exible workspaces and employees need

to roam freely throughout the premises. Mobile workers can

be just about anywhere: at the offi ce, between appointments,

on business travel or working from home.

Enabling staff to be mobile provides numerous benefi ts.

Productivity increases, customer service is enhanced and

no opportunities are lost due to missed calls. NEC Business

Mobility provides a choice of mobility solutions including Fixed

Mobile Convergence, Voice over WLAN and IP DECT, power-

ful applications and a rich choice of wireless terminals and

smart phone integration.

Fixed Mobile Convergence smartphone integrationThe Business Mobility Smart Mobile Client solution for FMC

provides a sophisticated application on the smart phone,

making it a true extension of the SV8500 system. The client

provides the user with PBX functionality as well as mobile

UC functionality such as presence and central directory. The

integration with SV8500 is arranged with a dedicated mobility

gateway integrating with SIP and application interfaces.

• Single-number reachability and single-number identity via

the enterprise number

• Ability to use PBX functionality such as hold, transfer and

operator assistance

• Various routing options such as Least Cost Routing and

call/answer from desk phone

• Mobile UC including central directory, presence of col-

leagues and instant messaging

• Multi-platform compatibility for iPhone, Android, BlackBerry

and Nokia

Voice over WLANThe Business Mobility MH150 and MH160 WLAN handsets

can be connected to any enterprise grade voice enabled Wifi

network and providing a tight integration with the SV8500

system. They also offer mobile control of applications like nurse

call and workfl ow process participation. An overview:

• SV8500 functionality such as hold, transfer and operator

assistance

• Application integration, such as for messaging and alarming

• MH160 durable version with enlarged earpiece for noisy

environments, rubberized grip and push-to-talk

• Optimal quality of service and security levels

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Business Mobility IP DECT

The Business Mobility IP DECT solution delivers on-site

wireless telephony combining the benefi ts of IP technology

with the superior quality and facilities of the well established

DECT technology. The portfolio comprises IP DECT Access

Points that can easily be added to the LAN and can be

complemented with Access Points in a remote location.

A broad range of IP DECT handsets offer rich functionality

like central directory and presence and can be integrated with

various applications for alarming, messaging and location

services by means of the open interface DMLS (DECT

Messaging and Location Services).

IP DECT is a very reliable and proven solution. Many

thousands of customers worldwide use it in various

demanding environments such as in industry, healthcare and

hospitality. IP DECT can be used in diffi cult areas such as with

high refl ection or where many wireless systems are active.

Integrated applicationsBusiness Mobility IP DECT provides users with integrated

applications as well as applications that can be connected

through the open interface DMLS.

• Central directory provides users access to the company

directory, so at all times the telephone numbers and names

of the entire organization are at hand. Users can also see

the presence of the person they need.

• With Text and Alarm messaging staff can be alerted about

incidents such as a fi re, nurse calls or status of industrial

processes. The messaging functionality includes individual

messages to terminals, broadcast messages to a group of

terminals and confi rmation messages by the user. Different

priority levels allow staff to differentiate messages.

• Location Detection can be used by organizations that need

to locate people and assets for staff safety, tracking of staff

and alarming scenarios such as SOS and man-down. IP

DECT offers multi-Access Point based location technology

to accurately locate the IP DECT handsets.

Handsets for every needIP DECT offers a range of handsets with crystal clear speech,

loudspeaker and hands free support, seamless handover,

high DECT security and seamless integration with the

SV8500 platform. This provides users an excellent mobile

voice communications experience. The portfolio includes the

durable handset I755 and the M155 Messenger, combining

telephony and messaging in an extreme compact design.

Most handsets can be equipped with a

memory card for very easy subscription

or replacement of the handset.

I755 handset• For demanding environments

• SOS and man-down alarm

• Messaging and location detection

• Antenna diversity

• Bluetooth headset support

M155 Messenger• Ideal for healthcare

• Voice and Messaging

• Easy to wear

• SOS alarm

• Silent (vibra) mode

M155 Messenger•

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•

•

•

Good reasons for Business Mobility

• Makes employees better reachable

• Helps optimizing service level to customers

• Allows staff to be very fl exible and effective

• Drastically reduces mobile phone costs

• Fully integrates with SV8500 functionality

• Wide choice of handsets, DECT, WiFi and Smartphone

• Messaging and alarming for integration with business process

• Accurate localization solution for staff and patient safety

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The UNIVERGE® SV8500 supports the latest range of NEC

endpoints, including the UNIVERGE® DT700/DT300 series,

with their extensive feature set, XML application support,

and revolutionary modular design. NEC’s innovative desktop

endpoint design is intended to deliver maximum deployment

fl exibility. Modularity allows for multiple combinations to fi t any

business niche or personalization requirement. From the front

desk, to the conference room, to knowledge workers who

spend all day on the phone, to remote workers, to executives,

NEC offers options for all your business needs.

Full range of desktop endpoints

• Modular construction - the interchangeable design provides easy and cost-effective upgrades, helping to future-proof this businesses investment

• Customizable design - choose from a range of add-on line key modules, faceplates, LCDs, keypads and even printable side panels

• Customizable function keys - can be adapted to the exact individual requirements of a business

• User-friendly interface - little or no staff training required

• Unique Bluetooth handset option – provides wireless freedom from a desk, also links with Bluetooth headsets and PDAs

Good reasons to choose UNIVERGE® terminals and handsets

UNIVERGE® SV8500

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Bluetooth handset option - up to 50 metres wireless range

Choice of keypads

Choice of function keys - 12, 24 or ‘Desiless’ LCD

Add-on 8 line keys or 60 DSS key module - ideal for receptions and Call Centers

Choice of side panel colours with option of logo printing

Our UNIVERGE® DT range of terminals and

handsets is like no other. Their modular

construction means you can chop and change

the design for exact business requirements.

They can then be upgraded at a later stage

without having to replace them – a great

investment protection.

Feature-wise, time saving features such as company

directories, call history and speed dial are instantly

accessible. Not only does this improve productivity,

it increases customer service levels too. Top end

features on the IP phones include colour touch

screens and an ‘XML open interface’ which provides

integration with Microsoft® Outlook databases and

more.

Uniquely modular business terminals

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Business Process Integration

In every industry sector, the number of applications which

a company utilizes, increases each year. Each application

delivers its own set of information, reports, notifi cations and

alarms. Specifi cally for alarms and notifi cations, the challenge

is how to present all this information in the right format at the

right time to the right persons. In a hotel this could relate to

the replacement of a malfunctioning remote control within

an acceptable time. In a hospital this could mean sending

the right medical staff to the right location at the push of an

emergency button. In industry it is crucial for an operator to

react immediately if the production line is stopped.

Communication based process automation increases the

effi ciency by minimizing process latency and human error.

Using MobiCall as middleware, the SV8500 communication

solution can integrate with a variety of external applications

such as paging systems, nurse call systems, medical

alarms, fi re alarms, public community emergency systems,

building management and workfl ow systems. Even further,

with the intelligent and rich management interface of

MobiCall, adjustment to ANY customer’s specifi c integration

requirement is very easy to accomplish.

MobiCall manages all customer alarms, events and inputs

received from different customer process and notifi es the staff

by text or voice messaging to their NEC DECT, mobile client

or fi xed phone. MobiCall can also send e-mail or SMS, switch

on a siren, switch on lights, activate a contact, open or lock

doors, inform and escalate any way your enterprise desires.

Thanks to close integration of the SV8500 Communication

Server, NEC’s powerful mobility solutions and MobiCall,

NEC can guarantee timely response in critical events and

emergency situations that require real-time feedback, high

quality voice calls and correct prioritization of information.

Once integrated into the customers’ main business process,

NEC equipment becomes the key component for a wide

number of a typical company requirements like alarming,

mobilization and evacuation, building management, personal

protection, emergency call, hotline, crisis management and

conference solutions, customer-specifi c security-related

applications etc.

Furthermore easy Computer Telephony Integration (CTI) is

possible based on a very powerful Software Developer Kit.

This CTI application can be interpreted and utilized by 3rd

party applications.

UNIVERGE® SV8500

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Vertical business solutions

Nowhere is business process integration more visible than

in NEC’s dominance of particular vertical markets. In sectors

such as Healthcare, Government, Education, Hospitality,

Industry, Services and Retail, NEC offers a dedicated team of

experts to defi ne and craft solutions at both small-business

and enterprise levels. We here describe what this means for

just two of these areas.

HospitalityA robust and reliable telephony system is an essential

business tool for hotels. The SV8500 requires little or no

maintenance and certainly one that will never let the hotelier

or the guests down.

Key business drivers for hotels are reducing operational costs

and increasing revenue. For example, with automatic call

distribution combined with state-of-the-art mobility solutions,

you can increase the levels of service provided to guests. And

integration with building management systems creates further

effi ciency, safety and productivity improvements. The SV8500

offers all the basic hotel functionalities needed. Automated

wake-up call, message waiting indication, guest voice-mail,

and Direct-Dial-In capabilities are just some features which all

come as standard. NEC furthermore works closely with the

major middleware suppliers. Our communication solutions are

tested and proven to integrate seamlessly with many PMS

and back offi ce systems.

When staff is equipped with DECT terminals, you can use

the location detection feature to direct the most appropriate

staff members to tasks. In-room phone terminals with

XML screens provide a vivid shop window for the Hotel’s

restaurant, gift shop, fi tness centre or any of additional sales

outlets. You can even personalise the displays with guests’

names for extra impact.

HealthcareNEC has used its vast experience to develop an entire

portfolio of tailormade communication solutions for healthcare

professionals. Solutions that help optimise staff effi ciency

and reduce overall costs, while simultaneously improving the

quality of care and enhancing the patient experience.

For example, our wireless telephony solutions connect

medics on the move so that they are always instantly

reachable – always ready to provide expertise. Integrated

Unifi ed Communications ensures all parties can

communicate, collaborate and access the most current

information quickly and easily. Fixed Mobile Convergence

solutions for when staff is off-site ensuring that people remain

fully integrated within the organization’s telephony network.

Rich on-site wireless DECT communication and integrated

messaging keep mobile practitioners always within reach

through a single personal number. Contact center, front

desk and web applications provide streamlined multi-media

communications and ensure friendly and informative services

to all sorts of enquiries. All these applications and solutions

are fully integrated with the SV8500 communication server.

At a Glance

• Very modular and scalable

• Powerful escalation scripting

• Full integration with NEC IP platforms and IP DECT

• Fits into various vertical messaging and alarming scenarios

• Locate staff and patients

• Business Process Integration

Integrated Messaging Solution for a Mobile Workforce in Healthcare and Hospitality

As in many industry sectors, the number of IT systems in Hospitality and Healthcare increases every year. Every additional application delivers its own set of information, reports, notifi cations and alarms.

Specifi cally for alarms and notifi cations, the challenge is how to present all this information in the right format at the right time to the right persons. In a hotel this could relate to the replacement of a malfunctioning remote control within an acceptable time, in a hospital this could mean sending the right medical staff to the right location at the push of an emergency button. Many hotels and hospitals still work with paging systems to notify staff, however due to lack of feedback possibilities these systems cannot cope anymore with today’s requirements for real-time feedback, high quality voice calls and prioritization of information.

As a consequence a timely response to patients and hotel guests in critical events will get more diffi cult every day. Present day requirements call for an integrated messaging solution supporting alarm notifi cation, emergency calls, localization, mobilization and evacuation, thus enhancing staff, guest and patient safety and service levels.

Powered by IP DECT from NEC and MobiCall from New Voice

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Green goes hand in hand with lower TCO

UNIVERGE® SV8500

NEC has always been at the forefront when it comes to

technological innovations, many of which are related to

environmental protection. Our commitment to innovation

drives technology developments and product portfolio

improvements which, in turn, contribute to a better

environment. These are illustrated by the evolution in

enterprise communications from TDM technology to IP

telephony, from hardware to software, and from separate

voice and data solutions to converged solutions and Unifi ed

Communications.

The SV8500 is an ecologically sound and compact system

that uses 23% less power than previous generations of IP

communication servers. NEC provided special attention to

its environmental impact and delivered a RoHS compliant

system that includes:

• Reduced air conditioning requirements for the server

• Recyclable materials and components using

environmentally safe chemicals

• Elimination of lead and mercury in circuit boards

• User documentation provided in electronic format

rather than on paper.

Besides leading in green initiatives the reduced power

consumption and environmentally-friendly components

also deliver lower total cost of ownership. Customers will

appreciate the organizational productivity gains the system

provides, delivering savings with facilities such as multi-user

voice conferencing and softphones, and comprehensive ways

to control operating expenses.

19

SP350 - softphone

Unifi ed MessagingUM8700/UM4730

Unifi ed CommunicationsBusiness ConneCT

Fixed Mobile Unifi ed CommunicationsFixed Mobile Unifi ed Communications

Smart Mobile Client

SP350 - softphone

Unifi ed CommunicationsBusiness ConneCT

Unifi ed CommunicationsBusiness ConneCT

WLAN handset

UNIVERGE® SV8500 communications platform at a glance

MA4000 - Systems and Expense Management

UNIVERGE® SV8500 server 19-inch

DECT handsets

Digital and IP terminals DT300/DT700 range

For further information please contact your local NEC representative or:

About NEC Corporation: NEC Corporation (NASDAQ: NIPNY) is one of the world’s leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of its diverse and global base of customers. NEC delivers tailored solutions inthe key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 150,000 people worldwide. For additional information, please visit the NEC home page at: http://www.nec.com

10-078-02 March 12 © 2012 NEC Corporation. All rights reserved. NEC and the NEC logo are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All trademarks identified with © or TM are registered trademarks or trademarks of their respective owners. Models may vary for each country, and due to continuous improvements this specification is subject to change without notice. Please refer to your local NEC representative(s) for further details.

EMEA (Europe, Middle East, Africa)

NEC Unified Solutions

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