United States Army Combined Arms Center Troubleshooting TBC Workstation

United States Army Combined Arms Center

Troubleshooting TBC Workstation


Agenda

• Troubleshooting as a DMG• Operator Troubleshooting Procedures

• Power Light Not Lit• Battery Status Indicator

• Computer Power • Computer Failure

• No Network Communications• Computer Locks Up

• Computer Does Not Respond to Mouse or Keyboard• Poor Performance

• Troubleshooting CoMotion (2D)• Troubleshooting Maps

• Troubleshooting Ventrilo• Helpdesk


Troubleshooting as a DMG

As a Digital Master Gunner for C2, the need to know how to identify potential triggers, causes,

effects and solutions for various issues related to the TBC Co-Host and how to resolve them is

important. C2 DMGs need to identify issues that CANNOT be resolved and know where to go to get answers and assistance in a timely manner

with little impact on the mission.


Operator Troubleshooting Procedures

• Determine equipment with suspected fault

• Identify condition

• Follow corrective action


Power Light is not Lit

• Check cable connections to AC adapter.

• Check power source and circuit breakers.

• Verify battery status.

• Check air temperature.

• Disconnect and reconnect AC adapter.


Battery Status Indicator Flashing Green/Amber

• Battery too hot to charge.

• Save data and power off computer.

• Disconnect AC adapter.

• Allow battery and computer to cool down.


Battery Status Indicator Amber

• Battery power low or depleted.

• Connect AC adapter.

• Charge the battery.


Computer Does Not Power On

• Hold the power button on for less than four seconds.

• Check that the unit is plugged in to a working outlet.


Computer Failure During Startup

• Ensure that the computer is plugged into a working electrical outlet.

• Verify the power light is on. If not, remove media from drives and power up the computer.

• Increase the monitor’s brightness and contrast controls of dim.

• Check cable connections.


Computer Failure During Operation

• Press and hold any key. If system beeps, keyboard is operating properly.

• Check cables for loose/faulty connections.

• Wake computer. Shut down system and then press power button again to restart system.


No Network Communications

• Check ethernet cable. Ensure it is properly connected to the RJ-45 connector on the computer.

• Verify the connection of the ethernet cable on the opposite end of the cable.

• Reboot and attempt network connection.

• Check Gateway’s IP Address configuration, including IP Address, Subnet Mask, and Default Gateway.


Computer Locks Up and Will Not Turn Off

• Press CTRL + ALT + DEL and select Task Manager. If no change is noticed select the Application Tab for status of not responding. If none is found, close.

• Press and hold the power button for at least four seconds until computer turns off. Reboot the computer and follow the instructions for accepting changes.


Computer Does Not Respond to Keyboard or Mouse

• Check connection.

• Press power button to resume from standby mode.

• Restart the computer.


Poor Performance is Experienced

• Check computer airflow.

• Restart.

• Transfer data.

• Contact higher level of maintenance.


• Check Data on C drive and Locations setting in CPOF Control Panel

• The user can’t locate items on his workspace

• Unable to determine the cause of the problem, Contact Help Desk

Troubleshoot CoMotion (2D)


3D Map won’t display. Folder containing map data correct?

Troubleshoot Maps


Individual user names for each user of the same system.

Server definition for each user name, when a global password is assigned

VoIP user name and server definitions must be created separately for each Windows login

Troubleshoot Ventrilo


Help Desk

C4ISR Support & Operations Center (SOC)

Provides trouble ticket and incident report support on C4ISR system via Operations Center at Ft. Hood, Texas.

Direct: 254-287-1608, DSN: 737-1608Toll free: 1-877-839-0813

Fax: 254-618-7089, DSN: 259-7089STE: 254-618-7525, DSN: 259-7525

NIPR: [email protected]: [email protected]

Web: https://hd.kc.us.army.mil

C4ISR SOC Reports (restricted)


Summary

Troubleshooting as a DMG Operator Troubleshooting Procedures

Power Light Not Lit Battery Status Indicator

Computer Power Computer Failure

No Network Communications Computer Locks Up

Computer Does Not Respond to Mouse or Keyboard Poor Performance

Troubleshooting CoMotion (2D) Troubleshooting Maps

Troubleshooting Ventrilo Helpdesk Question

Documents

United States Army Combined Arms Center Troubleshooting TBC Workstation