Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015

Unitarian Universalist Church of Fort Myers

Leadership Development Program

Module 4 Communication -A

January 8, 2015


Goals• Being able to accommodate different styles of

listeners• Learning to speak aligned with values• Mastering the Organizing Message format

So that…You can better meet the needs of volunteers,

staff and the organization.


Agenda(Road Map)

• Admin/Recap• Forming Trusted Relationships• How to Organize a Message

– Group learning exercises• Applying the Format – Practise

– Feedback



Admin

• Notebook Updates• Session Date Swap• Turn-in Surveys• Questions?


Recap

• Transformational Leadership


Leadership Styles

Transactional• Rely on inducement,

reward, & punishment to control followers

• GoalsRewardsPerform-ance (quid pro quo)

Transformational• Inspire & stimulate to

influence followers• Strong emotional bonds• Goals beyond self-interest

“The transactional leaders work within the organizational culture as it exists; the transformational leader changes the organizational culture.” - Bernard Bass


Recap

• Transformational Leadership• Situational Leadership

– Diagnosis– Flexibility


Diagnosis: Development Levels

Competence = Can do!Commitment = Want to do!


Diagnosis: Development Levels


FlexibilityThe ability to use a

variety of leadership styles

comfortably


Flexibility


Recap• Transformational Leadership• Situational Leadership

– Diagnosis– Flexibility

• Social Styles– Diagnosis– Versatility


Identifying SOCIAL STYLE

· Slower Pace· Fewer Statements· Non-directive/ Relaxed Use of Hands· Quieter Volume· Leans Back· Indirect Eye Contact

· Less Hand Movement· Controlled Facial Expressions

· Monotone· Task Subjects· Facts/Data· Rigid Posture

· Faster Pace· More Statements· Directive Use of Hands/Points for Emphasis· Louder Volume· Leans Forward· Direct Eye Contact

· Inflection· People Subjects· Opinions/Stories· Casual Posture

· More Hand Movement· Animated Facial Expressions

ASKS TELLS

CONT

ROLS

EMOTES

DrivingAnalytical

Amiable Expressive


Key Characteristics


VersatilityGaining Social Endorsement

Do Something For Others: Once you know what makes another person comfortable,

try to accommodate his/her preferences

Know Others: Observing others' behaviors to learn about their tension levels, how they respond to your messages, and what you can do to make the interaction

more comfortable and effective

Control Yourself: Learn to accept others’ behavior without becoming tense

Know Yourself: Know the impression you make on others, how your behavioral preferences can cause tension for others


Organizing Your Message

• GOAL – What action do you want the listener to take?

• CONCLUSION – What’s in it for them?• ROAD MAP – Key Concepts & Benefits

– (1), (2), (3)• ACTION-ORIENTED CLOSE – Ask for the action.

– Establish Next Steps

Mouse pads


Goal Statement: (Action you want the listener to take as a result of the meeting)

Conclusion Listeners Should Reach: (Why he/she will listen and take the action stated in the goal)“so that…”

Roadmap:Key Concepts Listener Benefits1.2.3.4.

1.2.3.4.

Action-Oriented Close: (Close by asking if your listener will take the action stated in the goal)Establish Next Steps



Trust

OUTCOMESTRUSTWin/WinExpansiveLearn Together

PERCEPTIONSAuthenticHumble

feel/think

BEHAVIORSActive Listening

say/do

DECISIONSIntend to learn

OUTCOMESDISTRUSTWin/LoseAlienationConfusion

PERCEPTIONSArrogantManipulative

feel/think

BEHAVIORSClosed to ideas

say/do

DECISIONSIntend to protect

MOTIVATION(by intent)

WORTH-BASED: Growth Orientation

Is most often intentional

HURT-BASED: Fear Orientation

Can be intentional or unintentional

BuildingRELATIONSHIPS

Dismantling

HABITSConscious & Subconscious


BREAK

“It’s not easy being green…”


Goal Statement: (Action you want the listener to take as a result of the meeting)

Conclusion Listeners Should Reach: (Why he/she will listen and take the action stated in the goal)“so that…”

Roadmap:Key Concepts Listener Benefits1.2.3.4.

1.2.3.4.

Action-Oriented Close: (Close by asking if your listener will take the action stated in the goal)Establish Next Steps



Organizing Your Message: PracticeSuggest a way for the Church to increase membership.

• Break-out, Construct a “Goal/Conclusion” Statement (10 min.) – Debrief

• As a Team, Construct “Concepts/Benefits”• Tailor Our Message to the Listener(s)

– Styles Needs, How to Talk Thru Road Map• Create a Talk Using Format (10 min.)

– Volunteer• Each Team Listens to Members’ Talks


Practice With Feedback

• ComLab: Get Real-time Coaching Feedback• Sign-up: Mon or Wed 3 – 5 pm in Library• Use Form “Wizard” on www.uulead.org

(under “Resources”)

http://www.uulead.org/


Transformational Leadership

Mutual


Goals, Evals

• Being able to communicate across different styles of listeners

• Learning to speak aligned with values• Mastering the Organizing Message format

Complete the Session Evaluation Survey – NOW!


Next Steps

• Watch www.uulead.org for post-reads, and pre-reads for Jan. 15th session

• Keep practicing • ComLabs sign-up• Work on your Personal Development Plans• Holler if you need help!

Documents

Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015