Unit 8 - Critical Thinking and Problem Solving

8.1a - Contingencies!

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Critical Thinking and Problem Solving

Manager Suzi Smith is having a crisis! Frank has just called her through the

walkie talkie to say the roller coaster has broken down and customers are currently stuck at the top.

No one is any immediate danger though.

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In your pairs, decide what she needs to do immediately after hearing this message from Frank, the roller coaster operator.

Discuss your decisions with other class members.

As a class, come to a consensus as to the best course of action.

Task 1: What should she do ?

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The fire brigade are here to carry out the rescue.

Fortunately the rescue operation was a success.

Crisis solved…

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Suzi comes to work and finds a film crew waiting for her.

They are demanding an interview based on yesterday’s crisis.

What should she say? Plan out a press release.

Task 2: The following day…

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Ticket sales have slumped dramatically following the accident and press release.

The press release clearly wasn’t reassuring enough to persuade people that future accidents won’t happen.

The following week…

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In your pairs, come up with a visually based promotional campaign to get more customers to visit the theme park.

You will be presenting your visually based idea to the rest of the group.

Task 3: What should Suzi do now?

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Unfortunately your promotional campaign has not worked.

Fun Times is making huge losses.

Suzi is desperate!

The following month…

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Come up with an alternative market for Suzi to target.

Instead of simply thrill seekers looking for a day out, who else could she target to come to theme park?

Task 4: What should Suzi do now?

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Therefore, come up with a 3 minute pitch to Suzi, explaining what her best course of action is now.

What alternative market can she be targeting?

How can she do this?

Come up with a pitch

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Your ideas have worked and Fun Times theme park will not have the close.

Well done! Great news for Suzi and her

employees. She is very thankful for your efforts.

Fantastic!