Unit 6 Could you do me a favor

Unit Goals

Part 1 Practical Listening & Speaking

Part 2 Business Speaking

Part 3 Listening Practice

Part 4 Fun Listening

Unit Goals

When the students finish learning this unit, they should be abl

e to

know how to ask for routine favors and special favors

know how to talk about departments

understand the English way of thinking

Lesson 11Part 1 Practical Listening & Speaking

A. Word Study

B. Functional Listening

C. Language Check

D. Controlled Practice

E. Business Culture

A. Word Study

routine 常规 technical services 技术服务

collect 收集；接 spare parts 零部件

get in touch with 与 ... 取得联系 raw materials 原材料

arranging accommodation 安排食宿 IT Department 信息技术部门

on sick leave 请病假 E-Business Department 电 子 商务部门

call on 拜访 Internet 互联网

punctuation 标点 advertise 广告

sales literature 销售说明书

B. Functional ListeningTask One: Asking for routine and special favors: listen to the recording and fill in the blanks.

Sue: Hi,Ben. Do you think you could do me some favors?

Ben: Oh,sure. What would you like me to do?

Sue: Well, first of all, can you send this report to our French office?

Ben: OK, do you want me to fax it, (1) ________________________.

Sue: Oh, fax, I think. Now, let's see, then would you mind arranging accomodation for Mr. Bright? He needs it for Thursday night?

Ben: Thursday night, sure. (2) __________________________?

Sue: Mm, that's right. Oh, then could you get in touch with Shelly in Boston after lunch and ask her to call me tomorrow?

Ben: OK. No problem.

Sue: And as you know, Helen is on sick leave these days. I was wondering (3) ______________________Mr. Peterson at the airport tomorrow morning.

Ben: Sue,I'm sorry. I'm afraid I can't. I have to call on a client tomorrow morning.

Sue: (4) _ _____________________________and punctuation in the sales literature this morning if I bring it over to you?

or send it by mail

Hilton Hotel as usual

Would it be possible to check my spelling

Ben: Sorry. I'm afraid I won't be able to do that. I've got to finish this report by 12 o'clock.

Sue: Oh, well, (5) ____________________.never mind

if you could collect

C. Language Check

Task One: Asking for routine favors

A: Please finish the report. I need it by 3 p.m.

B: Can you 10 copies of this?

A: I'd like you to deal with this report.

B:Could you send this to our German ?

make

branch

Task Two: Asking for special favors

Accepting tasks

A: Do you ____________ you could do me a favor?

B: Sure.

A: ___________ you please check the punctuation for me?

B: Yes, certainly.

A: Would you ___________ changing the color of the design?

B: No, not at all. I'll change it now.

A: Would it be ___________ to meet me at the airport?

B: No problem.

think

Would

mind

possible

Declining tasks

A: I was _________ if you could attend a meeting next week.

B: I'm sorry. I'm afraid I can't. I'll be________a busineess trip

next week.

A: Could you please work overtime to finish this report? I would

___________it if you could do that.

B: I'm sorry. I'm afraid I have to knock off on time. I've got to attend

my wife's birthday party this evening.

A: Could you please write the weekly report for me? I would

be___________ if you could do that.

B: I'm sorry. I'm afraid I won't be able to do that. I have to leave

___________today to see a doctor.

wondering

on

appreciate

grateful

early

D. Controlled Practice Work with your partner to make a dialogue based on the following

chart. YOU

Ask him for a few favors.

Make 10 copies of this report.

Send a fax to the French branch.

Work overtime to finish the design.

Meet Mr. Tuck at the airport tomorrow morning at 10:00.

End the talk.

YOUR PARTNER

Respond.

Accept the task.

Accept the task.

Decline the task. Find a good reason.

Decline the task. Find a good reason.

Respond.

E. Business Culture---Ways of thinking

Listen to a passage and discuss the following questions with your partner.

(1) What is the Chinese way of thinking?

(2) What is the English way of thinking?

(3) Are there any differences when they ask for favors?

Pair WorkPair WorkA

Role PlayRole PlayB

Part 2 Business Speaking

A. Pair work

Task: Work with your partner to match the situations on the left to the conversations on on the right.

(1) Manager and assistant who know each other

(2) Two strangers

(3) New manager and assistant

A. Excuse me, my name is John, and I'm providing training for your staff today. Would you mind making some copies for me?

No, not at all.

B. Could you make some copies, please?

Yes, of course.

C. I need these photocopies made by three o'clock. Can you do it?

Sure. I'll do them now.

A: What does the IT department do?B: They deal with computer problems.1. advertises and markets products. 2. deals with employees. 3. organizes payments.4. develops new products.5. sells the company's products.6. sends goods for the company.7. makes goods in the factory.8. deals with customers' problems.

B. Role play

Task: Complete the following nine sentences by using the department names in the table on the right. Describe the departments to your partner. Follow the example.

DispatchResearch &DevelopmentProductionSalesPurchasingAfter-SalesFinanceHuman ResourcesMarketingLogisticsImport and ExportPublic Relations

1-Marketing, 2-Human Resources, 3-Finance, 4-Research& Development, 5-Sales, 6- Dispatch, 7-Purchasing, 8- Production, 9-After-Sales