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G-265: Basic Instructional Skills
Visual 3.1
Unit 3: Presenting &
Facilitating Training
Diane Surratt &(Hilliard if he’ll ever marry me…)
Mike Hilliard
G-265: Basic Instructional Skills
Visual 3.2
Unit Objectives
• Describe effective presenters
• Distinguish between effective
and ineffective techniques
• Distinguish between
presentation and facilitation
• Describe interpersonal skills required to
facilitate interactions
• Describe how to use training media effectively
• Identify techniques for putting yourself at ease
G-265: Basic Instructional Skills
Visual 3.3
Discussion: Effective Presenters
G-265: Basic Instructional Skills
Visual 3.4
Presentation Skills: Overview
Attending and Nonverbal
Communication
Using Your Voice
Attending your audience
G-265: Basic Instructional Skills
Visual 3.6
Attending to Your Audience
•Do:
• Clear your mind of all
distractions
• Face the participants
• Maintain a relaxed but
attentive stance
• Draw people in by
walking toward them
•Don’t:
• Talk with your back to
the group
• Place a barrier between
you and the participants
• Stand in a fixed
position, fidget, or shift
your weight
G-265: Basic Instructional Skills
Visual 3.7
Discussion: Barriers & Strategies
G-265: Basic Instructional Skills
Visual 3.8
Nonverbal Communications
G-265: Basic Instructional Skills
Visual 3.9
Presentation Skills: Overview
Attending and Nonverbal
Communication
Using Your Voice
G-265: Basic Instructional Skills
Visual 3.10
Using Your Voice
•Do:
• Speak loud enough to
be heard
• Vary the pace of your
presentation
• Slow down for important
parts
• Use the pause
•Don’t:
• Speak with a monotone
voice
• Be afraid of pauses
G-265: Basic Instructional Skills
Visual 3.11
Tips for Projecting Your Voice
• Have plenty of water to drink
Avoid tea and coffee to prevent dehydrating
your vocal area
• Stand when presenting (if possible)
• If the room is large, use Mike
• Take a deep breath
• Use short phrases and slow your pace
G-265: Basic Instructional Skills
Visual 3.12
Tips for Projecting Your Voice
• Lower your pitch to reduce stress and to make
your voice carry
• Don’t try to talk over noise or side
conversations
• Rest your voice between presentations and
take a drink of water
G-265: Basic Instructional Skills
Visual 3.13
Tips for Eliminating Fillers
• At transition points, or
when you hear yourself
adding a filler:
Pause
Take a breath
Gather your thoughts
Ladies and gentlemen, Diane
G-265: Basic Instructional Skills
Visual 3.15
Presenting vs. Facilitating
• Working in your table groups
1. Identify five differences between presenting
and facilitating
2. Summarize your work on the chart paper
provided. Select a spokesperson
3. Be prepared to present in 5 minutes
G-265: Basic Instructional Skills
Visual 3.16
Facilitation Skills Overview
• Encouraging Involvement
• Observing Nonverbal
Communications
• Asking Questions
• Responding to Answers:
Listening
Paraphrasing
Responding or Redirecting
G-265: Basic Instructional Skills
Visual 3.17
Encouraging Interaction
• Get everyone involved by:
Fostering participation
within the first hour
Asking for volunteers
Using the expertise in
the room
Using small groups
Acknowledging
responses
G-265: Basic Instructional Skills
Visual 3.18
Using Interactive Training Methods
• Role play
• Group discussion
• Case study/small group activity
• Simulation/drill
• Games
Page SM 3.15
G-265: Basic Instructional Skills
Visual 3.19
Engage, Don’t Lecture!
• Use content as a guide, not
a script
• Avoid verbatim reading of
PowerPoint visuals
• Summarize the points
being made
• Tell the class beforehand if
there is a critical point that
you do need to read
G-265: Basic Instructional Skills
Visual 3.20
Observing Participants
• Provides verbal and nonverbal
information about how the
participants are responding
• Helps determine when a group
understands information and is
interested in the topic
• Helps determine if participants
are bored or confused
• Turn to page SM 3.18
G-265: Basic Instructional Skills
Visual 3.21
Asking Effective Questions
• Questions should:
Be clear
Be simple
Be concise
Focus on a single issue
Not require more than
one answer
G-265: Basic Instructional Skills
Visual 3.22
A horrid example…
• Who attends the tactics meeting and how does
their participation support the overall incident
command structure when used in the Unified
Command format with administrative support
from a local emergency operations center as
run by an elected Mayor from Toronto…
G-265: Basic Instructional Skills
Visual 3.23
Asking Effective Questions
• Require more than a
one- or two-word
response
• Usually begin with
“what,” “why,” “when,”
or “how”
• Open up discussion
G-265: Basic Instructional Skills
Visual 3.24
Asking Effective Questions
• Require a one- or two-
word response
• Often begin with “can,”
“how many,” “do,” or “is”
• Get a quick status check
on the participants
• Close off discussion
G-265: Basic Instructional Skills
Visual 3.26
Listening Tips
• Always:
Keep an open mind
Maintain eye contact
Listen for the central
themes
Consider the speaker’s
nonverbal behaviors
and tone
G-265: Basic Instructional Skills
Visual 3.27
Activity: Listening Self-Assessment
• Working individually:
1. Complete the listening self-assessment
SM 3.25
2. Identify steps you can take to improve your
listening skills
3. Be ready to discuss the
assessment in 5 minutes
G-265: Basic Instructional Skills
Visual 3.28
Paraphrasing
• Paraphrases should:
Summarize
Be in your own words
Remain neutral
Demonstrate that
you listened
G-265: Basic Instructional Skills
Visual 3.29
Activity Part 1: Paraphrasing
• Working in your table groups:
1. Write one challenging statement that you think
course participants are likely to say during
training
2. Be prepared to read the statement as if you
were that course participant
G-265: Basic Instructional Skills
Visual 3.30
Activity Part 2: Paraphrasing
• Working individually:
1. Listen to each statement
2. Write down word-for-word how you would
paraphrase this statement
G-265: Basic Instructional Skills
Visual 3.31
Bridging Communications
• Approach others with interest
and openness
• Speak slowly and clearly
• Ask for clarification
• Check your understanding
frequently
• Avoid generational or cultural
idioms
• Be careful of jargon
• Be patient
G-265: Basic Instructional Skills
Visual 3.32
Participant Responses
• Remember to:
Acknowledge
participant responses
Never judge a person’s
response
Never declare an
answer wrong
Listen!
G-265: Basic Instructional Skills
Visual 3.33
Handling Unclear/Incorrect Responses
Response is… Then…
Unclear Ask a clarifying question
Allow the participant to rephrase or clarify
the response
Incorrect Use additional questions
Reinforce and build on the correct elements
Allow other participants to help
G-265: Basic Instructional Skills
Visual 3.34
Tips for Putting Yourself at Ease
G-265: Basic Instructional Skills
Visual 3.35
Control Your Nerves
• Prepare ahead of time
• Practice the presentation
• Connect with the audience
• Convert nervousness into
positive energy
• Maintain a sense of humor
• Know that there is no such thing
as perfect presentations
• Realize that your audience
wants you to succeed
• Know it is okay to pause
G-265: Basic Instructional Skills
Visual 3.36
Using Training Media Effectively
• Test all equipment
• Have a backup plan
• Label light switches
• Preview all media fully
• Organize media items by
lesson
• Become proficient in new
technology before using it
G-265: Basic Instructional Skills
Visual 3.37
Thoughts
• Turn to pages SM 3.36 to -39
G-265: Basic Instructional Skills
Visual 3.39
Unit Summary
• Are you now able to:
Describe effective presenters?
Distinguish between effective and ineffective
techniques?
Distinguish between presentation and
facilitation?
G-265: Basic Instructional Skills
Visual 3.40
Unit Summary
• Are you now able to:
Describe interpersonal skills required to
facilitate interactions?
Describe how to use training media
effectively?
Identify techniques for putting yourself at
ease?