Department of Travel, Tourism and Hospitality Management

HND Assignment Brief

Session: September 2015

Programme title BTEC HND in Travel and Tourism Management

Unit number and title 15 Resort Management

Assignment number & title 1 of 1 Resort Operations in the Tropics

Unit Leader Lila Moshtael

Assessor (s) Lila Moshtael

Final assignment submission deadline 28 Dec 2014 to 09 Jan 2016

Late submissions

July 11-16 Jan 2016 The learners are required to follow the strict deadline set by the College for submissions of assignments in accordance with the BTEC level 4 – 7 submission guidelines and College policy on submissions. They should also refer to Merit and Distinction criteria that require evidence of meeting agreed timelines and ability to plan and organise time effectively without which the learner may not expect to receive a higher grade.

Resubmission deadline TBA

Feedback

In class feedback will be available from draft submissions on a task by task basis as a formative assessment as well as summative feedback in the form of initial submission. Final feedback will be available within 2 weeks of the assignment submission date.

General Guidelines

• The work you submit must be in your own words. If you use

a quote or an illustration from somewhere you must give the source.

• Include a list of references at the end of your document. You must give all your sources of information.

• Make sure your work is clearly presented and that you use correct grammar.

• Wherever possible use a word processor and its “spell-checker”.

Internal verifier N Saleem

Signature (IV of the brief) * Nazimudeen Saleem Date 08/10/2015

Department of Travel, Tourism and Hospitality Management

ICON College of Technology and Management

HND in Travel and Tourism Unit 15: Resort Management (L 5) Assignment Brief September 2015

Assignment Context and the Scenario _______________________________________________________________________ This assignment consists of three tasks aimed at helping the learner understand the nature and structure of the resort operations as well as understanding the importance of quality systems and their impacts along with issues of managing incidents in resorts For this assignment, consider yourself as a trained travel and tourism executive with several years of experience working as a resort-tour operator coordinator. You have been assigned to prepare and present a written report to the company management of your chosen organisation which is engaged in the packaging and selling of holidays to the tropical islands such as Jamaica and Sri Lanka etc. The management is very much interested in evaluating the current quality systems in the resorts and the management practices related to incidents. Although the tasks in this assignment are all based on the scenario provided above you need to support your discussion with relevant theories and concepts. Hint: Choose a medium to large travel and tourism organisation with tour operations in the UK. . Research the resort management practices in the Caribbean or Indian Ocean resorts and provide a one-page summary of your chosen organisation as an introduction. Avoid using cut and paste materials when writing and completing assignment. Recommended word limit is 3000, excluding the introduction and appendices, if any. Assignment Tasks ________________________________________________________________ LO 1: Task 1

A. Using a couples of resorts you have chosen to focus from your company portfolio, investigate and analyse the various functions of resort operations, including the coordination and handling of various tour operators and customer service function as well as managing the legal and health and safety issues. P 1.1

B. Analyse how the resort managements structure and organise the various types of tour operators and their guest-related and activities, including specialist programmes such as diving and seasonally varied events such as winter sports. P 1.2 M 1: Explore the complex problems related the various functions of resort

operations using effective approach to study and research a selected resort (Task 1 A)

D 1.Evaluate the current management structure of your selected resort

based on the defined criteria such as functions or activities of the chosen resort (Task 1B)

Department of Travel, Tourism and Hospitality Management

LO 2: Task 2

A. Examine the importance of an effective quality system in resort operations and discuss how the chosen resorts apply and monitor quality procedures in managing conflicts and the legal issues. P 2.1

B. Analyse how implementing an effective quality system by your organisation (tour operator) has produced results in positive impacts on the operation of the resort (P2.1). M 2: Synthesise and process complex information and data related to

managing conflicts and legal issues in the management of a chosen resort.

M 3: Appropriate structure and approach is used to implement quality or conflict management by the chosen tour operator with the management of a selected resort..

D 2: Substantial activities are planned, managed and organised to present

to the class to demonstrate how quality system in a resort is applied (in-class presentation).

LO 3: Task 3

A. Analyse a range of incidents that could affect the health and safety of customers and staffs in a resort environment as well as in transit and evaluate the procedures to be implemented by a tour operator to deal with the situation. P 3.1 and P 3.2

B. Discuss how the procedures to be implemented in dealing with incidents comply with relevant UK/European laws and the guidelines of trade association P 3.3

D 3: Evaluate and discuss how the resort management solves complex

problems using your chosen resort as an example.

Relevant Information

1. Assessment Criteria Related to the Learning Outcomes

2. Basis for Merit and Distinction Criteria

Learning outcomes Pass

LO1 Understand the function and structure of resort operations

1.1 analyse the function of resort operations 1.2 analyse the structure of the resort offices of different types of tour

operator LO2 Understand the role and impact of quality systems and procedures

1.1 discuss how effective quality systems and procedures affect legal

and conflict situations 1.2 analyse the impact of quality systems and procedures

implemented by a specified tour operator on its operations LO3 Understand the management issues relating to incidents

1.1 analyse incidents that affect the operations of a resort 1.2 evaluate the procedures to be implemented by a tour operator to

deal with different incidents 1.3 discuss how procedures to be implemented by a tour operator link

with guidelines of trade associations and government bodies

Department of Travel, Tourism and Hospitality Management

Merit (M1, M2, M3) Distinction (D1, D2, D3)

Descriptors Indicative characteristics Descriptors Indicative characteristics M1 Identify and apply strategies to find appropriate solution

complex problems with more than one variable have been explored

an effective approach to study and research has been applied

D1 Use critical reflection to evaluate own work and justify valid conclusions

The validity of results has been evaluated using defined criteria

M2 Select/design and apply appropriate methods/technique

Complex information/data has been synthesised and processed

D2 Take responsibility for managing and organising activities

Substantial activities, projects or investigations have been planned, managed and organised

M3 Present and communicate appropriate findings

The appropriate structure and approach has been used

D3 Demonstrate convergent/lateral/creative thinking

Problems have been solved

3. Preparation guidelines of the Coursework Document

a. All coursework must be word processed. b. Document margins must not be more than 2.54 cm (1 inch) or less than 1.9cm (3/4 inch). c. Font size must be within the range of 10 point to 14 point including the headings and

body text (preferred font size is 11). d. Standard and commonly used type face such as Arial should be used. e. All figures, graphs and tables must be numbered. f. Material taken from external sources must be properly refereed and cited within the text

using Harvard standard g. Do not use Wikipedia as a reference. h. Word limit must be strictly followed.

4. Plagiarism and Collusion Any act of plagiarism or collusion will be seriously dealt with according to the College regulations. In this context the definition and scope of plagiarism and collusion are presented below: Plagiarism is presenting somebody else’s work as your own. It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort. Collusion is copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism or collusion will be investigated and if found to have occurred will be dealt with according to the college procedure. (For details on Plagiarism & Collusion please see the student hand book)

5. Submission

a. Initial submission of coursework to the tutors is compulsory in each unit of the course. b. Student must check their assignments on ICON VLE with plagiarism software Turnitin to

make sure the similarity index for their assignment stays within the College approved level. A student can check the similarity index of their assignment three times in the Draft Assignment submission point located in the home page of the ICON VLE.

c. All Final coursework must be submitted to the Final submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission.

d. Any computer files generated such as program code (software), graphic files that form part of

Department of Travel, Tourism and Hospitality Management

the coursework must be submitted as an attachment to the assignment with all documentation.

e. Any portfolio for a unit must be submitted as a hardcopy to examination office. f. The student must attach a tutor’s comment in between the cover page and the answer in the

case of Resubmission.

6. Good practice

a. Make backup of your work in different media (hard disk, memory stick etc.) to avoid distress for loss or damage of your original copy.

7. Extension and Late Submission

a. If you need an extension for a valid reason, you must request one using an Exceptional

Extenuating Circumstances (EEC) form available from the College examination office and ICON VLE. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.

b. Late submission will be accepted and marked according to the college procedure. It is noted that late submission may not be graded for Merit and Distinction.

c. All Late coursework must be submitted to the late submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission.

8. Submission deadlines: as above (page 1)

Submit to: Online to the ICON VLE only