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Unit 14: Developing a Corrective Action Program
Unit Introduction and Overview
Unit objectives: The purpose of a CAP How a CAP benefits and supports a COOP
program The requirements for corrective action The corrective action process Important planning considerations for a CAP
Unit 14: Developing a Corrective Action Program
The Purpose of Developing a CAP
Why should you develop a CAP?
Unit 14: Developing a Corrective Action Program
The Purpose of Developing a CAP A CAP will ensure that: Valid corrective actions are addressed. Expertise is available. Corrective action activities are managed and
monitored. Valid corrective actions are implemented. The COOP program continues to evolve.
Unit 14: Developing a Corrective Action Program
The Benefits of Developing a CAP
What are some benefits of developing a CAP?
Unit 14: Developing a Corrective Action Program
The Benefits of Developing a CAP A CAP: Promotes continuous COOP program
improvement. Stimulates planning to avoid failure during an
actual event. Delineates clear lines of communication. Encourages open dialog.
Unit 14: Developing a Corrective Action Program
Requirements for Corrective Action
What are the sources of requirements for
corrective action in your COOP program?
Unit 14: Developing a Corrective Action Program
Requirements for Corrective Action
After-Action Feedback Program
Refine/Redesign
COOP Program
COOP TT&E Events
Corrective Action
Program
Unit 14: Developing a Corrective Action Program
Steps in the CAP Process 1. Identify the requirements for corrective action.
2. Determine priority of requirements.
3. Assign responsibility for resolution.
4. Develop proposed corrective actions.
5. Validate proposed corrective actions.
6. Implement validated corrective actions into the COOP process.
Unit 14: Developing a Corrective Action Program
Planning Considerations for CAP Getting started: Develop something that works. Identify the functional areas of the program. Identify experts in those functional areas. Make
them part of your team. Solicit support from senior leaders. Prioritize/Identify/Acquire resources. Establish acceptance criteria.
Unit 14: Developing a Corrective Action Program
Planning Considerations for a CAP Implementation: Explain CAP to those whose help you need. Develop/distribute a concept document. Explain responsibilities.
Unit 14: Developing a Corrective Action Program
Planning Considerations for a CAP Managing a CAP: Check on progress and revise the plan as
necessary. Monitor successes. Conduct periodic assessments. Keep records.
Unit 14: Developing a Corrective Action Program
Activity: Corrective Action Planning 1. Work in your table group to complete this
exercise.
2. Read the scenario and answer the questions that follow.
You will have 10 minutes to complete this activity.
Unit 14: Developing a Corrective Action Program
Summary and Transition This unit covered: Corrective action planning
Next unit: Operating In a COOP Environment (Unit 13)
Unit 14: Developing a Corrective Action Program
Summary and Transition
Questions?
