Unit 1.05 MANAGING TEAM CONFLICT TEAM CONFLICT Conflicts, differences, disagreements Natural result...
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Unit 1.05 MANAGING TEAM CONFLICT
Unit 1.05 MANAGING TEAM CONFLICT TEAM CONFLICT Conflicts, differences, disagreements Natural result of people working together Due to: Personal factors
TEAM CONFLICT Conflicts, differences, disagreements Natural
result of people working together Due to: Personal factors Values
Social factors
Slide 4
TEAM CONFLICT Conflicts, differences, disagreements Can be
constructive Exciting Refreshing Good for job performance
Slide 5
MANAGING TEAM CONFLICT: PREVENTION Preventive Strategies
Determine ground rules Set goals Get team agreement Communicate
openly Everyone has a voice and everyone listens
Slide 6
MANAGING TEAM CONFLICT REACTION Reactive strategy Acting Use
the authoritarian approach Tell the group what the resolution will
be Useful in emergency situations or when emotions are high
Slide 7
MANAGING TEAM CONFLICT REACTION Reactive strategy Adjusting
Give and take to reach a middle ground Good when a quick temporary
solution is needed
Slide 8
MANAGING TEAM CONFLICT REACTION Reactive strategy Accommodation
Sacrificing self concerns to yield to another person Used when one
person is wrong or more can be gained later Must separate thoughts
from feelings
Slide 9
MANAGING TEAM CONFLICT REACTION Reactive strategy Avoiding
Withdrawing, sidestepping or postponing the issue Effective when
conflict is a symptom of bigger issue, has low importance, or a
time out will take care of the conflict Explain why you are doing
nothing and when you expect to deal with the process
Slide 10
MANAGING TEAM CONFLICT Set up an environment so everyone knows
the goal is resolution Make sure all members want to resolve the
conflict
Slide 11
MANAGING TEAM CONFLICT Generate solution options Team members
must agree on which solution is most appropriate Implement solution
option
Slide 12
MANAGING TEAM CONFLICT Evaluate outcome Celebrate or start
over!