Unit 10 - Quality & Revision

8/13/2019 Unit 10 - Quality & Revision

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Quality

DiscussionBriefly discuss Lead-in questions on p

Then discuss these questions:

1. Have you ever been disappointed b

quality of a product or service?2. How did you react?

3. How did you feel about the compan


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Quality

Apple1. What was the problem with the iPho

2. How did the company respond?

3. How could the issue have affected A

4. What quality management issues cothere have been?

5. Mark Borkowski mentions the arro

of Apple. Why might this be relevan


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http://www.youtube.com/watch?v=U7tjZfAmBDk


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Quality

Apple1. What was the problem with the iPh2. How did the company respond?

3. How could the issue have affected

4. What quality management issues cthere have been?

5. Mark Borkowski mentions the arro

of Apple. Why might this be relevan


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Quality

DiscussionReading p.56.

1. When would a company scrap some

2. When might it be able to rework it?

3. How important are warranties?4. What does Philip B.Crosby mean wh

says that quality is a bountiful sou

profits?


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Quality

Discussion1. Explain Total Quality Management?

2. Could a company achieve zero def

3. What challenges would a company

applying TQM?


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Quality

DiscussionReading p.57.

Questions 1-5


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RevisionGive two examples of industries you would find

of the primary, secondary, tertiary and quaterna

sectors of the economy.

Why might a company decide to offshore manu

to China? What challenges should the company

face?

Do you agree with the Dell Theory of Conflict Pr

and the assertion that the computer industry ha

contributed to stability in the developing world?

not?


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RevisionWhich of the following statements are true?

A. Outsourcing is relocating part of your busine

operations to another country.

B. Outsourcing is contracting out part of your b

operations to a third party.

C. Offshoring means finding a company in anotcountry to supply a commercial or industrial se

D. Offshoring can be done while retaining owne

overseas production facilities.


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RevisionHow can economies of scale reduce the unit co

manufactured items?

What is the difference between pull and push st

in logistics? What are the advantages and disad

of both?

What economic, social, political or environment

could affect a car manufacturer's decision to de

companies in other countries?


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RevisionWhat word would you use to describe the proce

shipping multiple orders from different sourcessingle customer at the same time?

Which statement below is more accurate?

A. Lean production is inherently wasteful and a

companies should aim to avoid it.B. Lean production involves eliminating waste a

stage and all companies should aspire to it.


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RevisionChoose the correct option for the sentences be

A. Though we had invested heavily in developing th

product, technological advances elsewhere made it

before we could take it to market, therefore we were

no option other than to scrap it/rework it.

B. Our software program was designed for monitori

component delivery and use but proved to be ineffe

dealing with the rapid movement brought about by J

scrapped it/reworked itto monitor outgoing stock.


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Homework

Unit 11 - ProductsRead p.60, 61 & 63

Documents

Unit 10 - Quality & Revision