UNILEVEREND 2 END SUPPLY CHAIN

LULEÅ OKTOBER 2013KHALIL EL-ACHKARNORDIC QUALITY ASSURANCE MANAGER

Margarine Unie (Netherlands)

Lever Brothers (UK)

• Unilever NV (Netherlands) Unilever PLC (UK)

1930

UNILEVER HISTORY

FAST FACTS - 2012

190COUNTRIES IN WHICH OUR PRODUCTSARE SOLD

TURNOVER OF

€51 BILLION AT END OF 2012

EMPLOYEES AT THE END OF THE YEAR

173,000

252 FACTORIES (4 IN

NORDICS)

€1 BILLION

INVESTED IN R&D WORLDWIDE

SCALE AND GEOGRAPHICAL REACH

EUROPE

€20.4 billion turnover5.7% underlying volume growth40% of group turnover

ASIA, AFRICA, CENTRAL & EASTERN EUROPE

EUROPE

€13.9 billion turnover 0.9% underlying volume growth27% of group turnover

EUROPE

EUROPE

€17.1 billion turnover3.1% underlying volume growth 33% of group turnover

THE AMERICAS

CATEGORY HIGHLIGHTS IN 2012

Turnover: €9.1 billion

Turnover: €14.4 billion Turnover: €18.1 billion

Turnover: €9.7 billion

PERSONAL CAREFOODS

REFRESHMENTHOMECARE

LET’S START WITH A SHOP VISIT

What is End 2 End Supply chain?

More than delivering on time in full…

DELIVER

Perfect store

Product – Right size, Right packPromotion – correct forecast, responsiveness, promo packsPrice – competitive (Threat from DOBs) NPD – manage distribution and flexibilityOSA – On Shelf Availability

MAKE

252 factories

Waste management – Delivery and changeover

Stocks – Balance between service and DOH

OEE – (Overall Equipment Efficiency)

CCFOT – (Customer Case Fill On Time)

TPM - (Total Productive Maintenance)

Flen

CopenhagenOdense

Sipoo

Office

Manufacturing

Storage

CHALLENGES

Responsiveness – the “new” way of reducing stock while keeping high service levelRVS/GVS- (Regional/Global virtual sites) – Share best practiseCentralizing - MRP, transport, buyingEnd of line flexibility – decrease re-pack (product manipulation)Partner to Win – in buyingProduce more with less environmental impact (landfill, water, C02)

From cost pressure -> End 2 End supply chain