u C M Cunified Coral Message Center

Message Handling Made Easier

In an environment of heightenedcompetition and increasinglycomplex business communications,message handling just got easier andmore cost-effective.

The unified Coral Message Center(uCMC) from Tadiran Telecom canhelp your company increaseproductivity and improve customercommunications by consolidatingvoicemail, email and faxes* onto aconvenient browser-based platform.Designed to work with your Coral®

communications system, this full-featured voicemail system provides afull range of functionality via atelephone or PC.

Improve Productivity Throughout the Organization

The uCMC provides a unified architecture for managing allmessage types through a familiar, easy-to-use Windows®

Internet browser. With the flexibility to retrieve voicemailmessages on a PC or through any telephone, both onsiteand offsite employees can improve responsiveness tocustomers and others within the organization. Roadwarriors can retrieve faxes in their email boxes and printlater when they have access to a printer.

The uCMC allows you to simplify administration andlowers your total cost of ownership by providing a singlepoint of programming and management. All you need is anInternet browser on any PC, and you can perform adds,moves and changes just once for each employee’s voiceand email accounts.

Consolidate voicemail, fax and email onto a single browser-based platform

Flexible Voice Messaging

The uCMC is a practical investment for today and into the future.You can activate any number of mailboxes now and grow withoutlimit as your business needs change. Custom Call Routing (CCR)capabilities are virtually unlimited as well, allowing youto build an endless number of menu levels for providinginformation and allowing callers to navigate to theirdesired extension. You can customize your CCRgreetings for business and off-business hours with thepeace of mind that you have complete coverage anytime of the day.

There’s no need for employees to miss connecting with customerswhen traveling or working off site. With uCMC, you can personalizeyour voice mailbox and access voicemails using any Internetconnection, ensuring the best customer service andresponsiveness at all times.

uCMC Media Player – The MediaPlayer can be user configured toauto play on a multimedia PC or

telephone extension. To use,simply click on an e-mail to display

text messages or play voicemessages. Other features include

user profile administration, accessto message details, message text,

and addressing – fully integratedwith Microsoft Outlook.

System Status Screen – From this screen, asystem administrator can access and managemailbox administration, Custom Call Routing(CCR), system data such as Class of Service,holiday schedules, PBX profile settings, grouplists and mailbox links setups.

Bottom-Line Benefits

• Ensure fast message handling and clientsatisfaction even during high-volume calling periods

• Enhance customer service by eliminating lostmessages and curbing “phone tag”

• Improve response to customers by using a PC or telephone to receive and respond to messages

• Enhance productivity by enabling employeesto respond quickly to messages, making themavailable for other tasks

• Enable mobile employees to keep in touchseamlessly from any location

• Save time and resources with simplebrowser-based administration

System Highlights

• Direct integration with Microsoft Outlook

• System Administration using Internet Explorer

• Mailbox Administration using Internet Explorer*

uCMCunified Coral Message Center

State-of-the-Art Features

• APDL integration with Coral

• Assignable network voicemailadministrator

• Auto attendant

• Automatic message cleanup

• Automatic nightly back ups

• Boss group forwarding

• Broadcast announcements

• Browser administration

• Call screening

• Call supervision

• Custom Call Routing (timesensitive greetings)

• Custom Call Routing (menus)

• Customizable menu options

• Customizable reports such asport statistics, blockages, etc.)

• Definable delivery type(immediate, future)

• Dial by name

• DTMF administration

• End of recording alert

• Envelope information

• Expert mode

• Forward messages via email

• Group lists – private and public

• Guest mailboxes

• Holiday greetings and actions

• Intercom paging

• Linking mailboxes

• Linking mailboxes to customcall routing menus

• Listen and dial to caller usingincoming ANI

• Mailbox – scheduler

• Mailbox linking (direct, with orwithout greeting, supervisor)

• Message delivery options –normal, urgent, confidential etc.

• Message intercept

• Message playback, skip, saveand forward

• Modem – remote access forprogramming (optional)

• Network monitoring of activity

• Non-receipt notification

• Operator menu options (EachCCR can have its own operator)

• Operator scheduler (time, day and date)

• Paging and PageQ integration

• Pager notification

• Programmable Class ofService

• Programmable message playback order

• Programmable MWI

• Programmable outcallnotification

• Programmable time and date

• Programmable trunk accesscode

• Proof of delivery notification

• Real time system status

• Remote changing of operations mode

• Remote administration(TCP/IP)

• Remote shutdown

• Remote system greetingmaintenance

• Security code – system andpersonal

• Silent monitor

• Silent monitor record length

• Single digit menus forpersonal mailboxes

• Temporary greeting – systemand personal

• Trunk specific greetings androuting

• Undelivered messagenotification

• Unified Messaging Integration –POP3 / SMTP

• Variable extension length

• Variable mailbox length

• Whisper page integration

C o r p o r a t e H e a d q u a r t e r sTad i r an Te l ecom Bus iness Sys tems L td .18 Has i v im S t ree t , PO Box 450Pe tah T i kva , 49105 I s r ae lTe l +972-3 -926 2000Fax +972-3 -926 2310

USATad i r an Te l ecom, I nc .4 Tr i Ha rbo r Cou r tPo r t Wash ing ton , NY 11050 USATe l +516-632-7200Fax +516-632-7210

C h i n aTad i r an Te l ecom Bus iness Sys tems L td .Room 918, Tower Crest Plaza, no 32 MaiZiDianXiluChao Yang D i s t r i c t , Be i j i ng 100016 Ch inaTe l +86 -10 -84511894 /903Fax +86-10 -84583515

V i s i t us a t ou r webs i t e : www. tad i r an te l e . com

Part #: 72447010152 11-2003

Copyright © 2003 Tadiran Telecom, Inc. Specifications subject to change without notice. Contact your authorized dealer for specifics. Coral, FlexAir, CoralMessage Center, Coral QNet, CoraLITE, Coral FlexCT, Coral FlexiCom, Coral FlexSet, Coral FlexIP Softphone, Coral IPx, and iCMC are registered trade-marks or trademarks of Tadiran Business Systems Ltd. or Tadiran Telecom, Inc. All other products or services mentioned are the trademarks, service marks,registered trademarks, or registered service marks of their respective owners.