Unified Communications from West

• Transforming the way your business works & improving its performance

• Delivering world-class service• Uniting and deploying business technologies via a scalable on-

demand, cloud-based communications platform • Leveraging communication tools in a way that outmoded

traditional telephone carriers cannot

We Connect. We Deliver.

4

Who We AreWest Corporation is a world leader in cloud-based, mission-critical voice, data and video communications infrastructure, services and applications to the enterprise.

Trends in Unified CommunicationsWhat reasons would you use to consider a hosted, cloud, or public cloud service for your firm’s unified communications?

To reduce capital outlay for hardware, software

To simplify our IT network and management.

To provide more flexibility for our business and IT

To get better performance, improved service

To focus IT teams on core competencies for our business

To avoid or reduce IT network/telecom headcount

To speed up migration to an all-IP network

To mitigate the risks of technology changes

To access specialized skills and expertise

49%

47%

42%

35%

33%

31%

28%

27%

25%

62% of CIOs say improved employee collaboration

is a top business driver for UC. 2014 State of Unified Communications, Information Week

96% of companies said UC essentially met or

exceeded their ROI expectations. From Information Week, State of UC 2014.

75% of Companies report an increase in

employee productivity through the use of mobile applications.

Forrester Research

96%

The Changing IT Landscape

• Continued Tight IT Budgets • Rapid Up/Downscaling

• Demand for Increased Responsiveness • IT Provides More Strategic Direction

• BYOD & Shadow IT – Consumerization

6

What We Stand For

A global service provider with a true “cloud” infrastructure for the delivery of enterprise-class, mission critical, communications applications and services

Enabling enterprises to make the migration to IP-based Unified Communications as their business needs dictate

Delivering a complete UC solution and integrating it into an organization’s business processes and applications for a truly transformational experience

Committed to innovation in enterprise-class unified communications. Giving the enterprise access to technology that they lack the skills or resources to deploy themselves

A thought-leader in design, configuration management and support of next-generation application aware networks

Firewall

Computer

Printer

LAN WAN

InternetEnterprise

Computing Platform

8

Maxxis Application-Aware Network

•Allows multiple carrier transport infrastructures

to act as a single network solution

•Unified routing tables, universal QoS capabilities,

MPLS, dial tone coverage nationwide and into international markets

•Complete visibility all while operating under a single network architecture

•Delivering a consistent set of cloud-based enterprise communications applications & services

A completely new approach to advanced network design, configuration, management & support

9

Maxxis. A Fully Managed Network…Not Simply Managed Routers

VS

Maxxis

Dynamic routing on LAN and WAN

Full customer access to router with TACACS mgt

Feature rich IOS options

Personalized support from Cisco-certified teams

Robust Disaster Recovery tools & infrastructure

Flexible maintenance windows

Customizable QoS tagging

Proactive monitoring, detection & resolution

Carriers

No LAN-based dynamic routing

No customer access

Routers have single, carrier-defined IOS

Multi-tier call center structure with low-level agents, off-shore

support

No HSRP or carrier fail-over configuration

No BGP or BFD on the WAN side

Limited QoS configuration options

Reactive management, if circuit is down

• Bandwidth management

• Receive network alerts

• Monitor and analyze real-time network performance statistics

• Netflow traffic analysis

• VoIP monitoring

• IP address management

• View usage graphically

Monitor your servers, routers, WAN circuit infrastructure & facility environmental conditions

10

Enterprise Network Management

Informed Insight = In Your Control

Comprehensive protection against network

intrusions, spam, viruses, phishing, spoofing & more

• No hardware set up and maintenance

• Redundant and geographically diverse infrastructure

• Eliminates single points of failure

• Monitored and managed 24 x 7

• Centralized web interface

• Powerful reporting engine

Comprehensive Solution Secures Your Network 11

MaxxSecure Unified Threat Management

Maxxis Public Internet

Redundant & Geographically Diverse Network Security Infrastructure

Location 1

Location 2

Best-of-Breed Network Security

For customers with a

legacy PBX

TDM Emulation

SIP Trunking

Fully Managed IPTo the Desktop

For customers with an

existing onsite IP PBX

For customers who need an

end-to-end solution Real-time call monitoring & call

detail reporting

Virtual DIDs at any location

4 to 6 digit dialing end-to-end across the enterprise with

unlimited local and on-net calling

Call recording & retrieval

Customer-defined disaster recovery and business continuity

VoiceMaxx Delivers

Voice Solutions Delivered 3 Ways

Uniform user experience across devices

and locations

Service packages aligned to user needs

Unlimited scale of users with burstable

calling capacity

Collaboration tools provide more effective

and efficient communication

Bring your own device with Jabber

Call recording and reporting

Cisco Integration

IP

Softphone

Voice

Mailbox

Local &

LD Web Portal

Unified

Messaging

SaaS

Applications

Desk

PhoneMobile

VoiceMaxx CE

More than Cisco HCS, it’s VoiceMaxx CE.

Cloud Contact Center

Telesales FinanceCustomer

Care

Compliance

QualityBack Office

Cloud Contact

Center

Cloud

Recording• Platform Choice

• Tiered Pricing

• Deploy Rapidly

• Self-Service Options

• Flexible

• High Scalability

West’s Key Differentiators

Quality

monitoring

Multi-

channel

outbound

Multi-

channel

inbound

Contact

recording

Workforce

management

15

Resilient

Customer-centric

Hybrid IT friendly

Modular

Connected

UCaaS Architecture

• Staffed 24/7/365 with Cisco-Certified engineers

• Direct extension of your IT staff

A state-of-the-art facility delivering unrivaled customer

support - Tier 1 to Advanced Infrastructure

Engineering - on all Network, Voice and SaaS

solutions:

Continuous Monitoring for:

• Real-time call quality

• Circuit outages

• Network anomalies

• BGP routing tables

• Advanced deep-packet-level analysis

Enhancing Your IT Team

Certifications Include:

Comprehensive Management Supporting Your Team

Network Operations and Support

Industry Leadership

We Connect. We Deliver. | Unified Communications & Conferencing Services

Gartner Magic Quadrant for UCaaS, Worldwide: Our Consistent Leadership

• This report is the benchmark for ranking UC

companies based on stringent criteria: Vision &

Ability to Execute

• West positioned in the Leader’s Quadrant 5 years

in a row

• West is the only provider in the Leader Quadrant

focused on the enterprise, not SMB

18

Cisco Expertise – Foundation for Success

#1 Collaboration Cloud Partner (Americas)

2016

#1 Commercial HCS provider (US) 2016

#1 CCA-SP provider (global) 2016

#1 WebEx reseller (global) 2016

West’s proven ability to deliver Cisco-based

solutions :

19

Maxxis Application Ecosystem

Superior performance for critical cloud-based applications

Maxxis Application-Aware Network

We Connect. We Deliver. | Unified Communications & Conferencing Services

Next Steps

Deep Dive Conversation

with a Solution Design

Engineer

Equipment and Bandwidth

Analysis

Preparation for

presentation to your team

21

Appendix

• West UC Clients

• VoiceMaxx CE Seat Types

West Unified Communications Customers

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VoiceMaxx CE Service Packages

• Virtual DID

• Support 1 device3

• Dial tone

Limited User Package

• DID & Dial tone

• Voicemail

• Optional Add-on Jabber for Messaging & Presence

• Audio conferencing

• Support 1 device

Standard User Package

• DID & Dial Tone

• Voicemail & speech to text

• Jabber (Desktop)

• DirecFax

• One to One Video

• Single Number Reach

• Audio Conferencing

• Call Recording

• Support Multiple Devices

Premium User Package

24

• Thank you.