Unified Communications and Collaboration · Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division provides end-to-end

Unified Communications and Collaboration

Ingram Micro—your ideal unified communications and collaboration partner.Unrivaled agility. Deep market insights. Dependable expertise. If this describes your ideal unified communications and collaboration partner, you’re going to love Ingram Micro. We also offer many other resources to help you grow your business:

Ingram Micro Financial Solutions For credit and lease options, turn to Ingram Micro. We make it easy and profitable to offer credit and leasing to help solution providers shorten the sales cycle. For more information on Ingram Micro Financial Services, contact your Ingram Micro sales representative. For leasing assistance, call (877) 877-0035 or email [email protected].

Ingram Micro Solution Design & ServicesOur team of technical support specialists can provide complete technical answers to questions on UCC solutions and more. With skills in solution recommendations, product configurations, technology education and “best of breed” solution recommendations, these experts provide the insight and demand-creation services that enable success. For solutions, call (800) 445-5066, ext. 76101.

Configuration ServicesIngram Micro’s configuration flexibility allows for implementation of services that include software and hardware integration, asset tagging, kitting services and staging solutions. Our integration center is also ISO certified and adheres to the highest quality assurance and control standards, processing multiple configuration work orders and build types. Let Ingram Micro’s configuration specialists eliminate your hefty investments. Call (800) 456-8000 today for more information.

What makes us betterTRAINING

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Digital Transformation Solutions Ingram Micro Digital Transformation Solutions enables you to effectively deliver value to your customers through the entire IT lifecycle. We offer you the opportunity to evaluate, discover, report, deploy and service new technology solutions—with both current and prospective customers. Learn more by visiting ingrammicrolink.com.

Unified Communications and Collaboration portfolioIngram Micro’s Unified Communications and Collaborations (UCC) Division provides end-to-end solutions with a holistic approach to the entire communications ecosystem. We deliver an array of services to help you bring top-of-the-line UCC solutions to market:

■ UCC technical professionals ■ Sales and support teams ■ UCC-focused leadership

■ Technical expertise in complementary technologies ■ Professional services—pre-sales, implementation and post-sales ■ Dedicated strategy team focused on industry direction and emerging trends

Voice Platforms enabling voice communications via hard phones, desktop clients, mobile clients (or any combo)

Video Platforms enabling video communications via conference room systems, telepresence rooms, desktop clients, mobile clients (or any combo)

Collaboration/instant- messaging presence

Platforms enabling desktop/document sharing and accountability, virtual whiteboarding and/or presence indication from desktop clients, mobile clients, conference room systems (or any combo)

Contact/ experience center

Platforms providing a central point from which all customer contacts (or experiences) are managed; can include IVR (interactive voice response), ACD (automatic call distribution), visual IVR, social media, video, etc.

Messaging Platforms enabling both traditional voicemail and unified messaging func-tionality from desk phones, desktop clients, mobile clients (or any combo)

Mobility Platforms enabling enterprise voice, video and messaging over Wi-Fi, internet and cellular connections

Enterprise social Social software platforms modified to conform to enterprise networks and regulations

Business process integration

Usually comprising middleware systems using various communication techniques; integrating business processes into communication flows, greatly reducing need for redundant human intervention

Reporting/monitoringPlatforms enabling real-time data collection, storage, analysis and reporting of communications systems; providing valuable insight into past, present and future issues and trends

InfrastructurePlatforms including networking, servers and storage, security (network and physical) and transport, providing the backbone for UCC and communications as a whole

CATEGORIES SOLUTIONS COMMON INTEGRATIONS

Voice Video

Collaboration/ instant-

messaging presence

Contact/ experience

center

Messaging platforms

Mobility

Enterprise social

Business process

integration

Reporting/ monitoring

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A–FBlueJeans (exclusive vendor)

CallCabinet

Cisco

ClearOne

Dropbox

G–LGsuite

Highfive (exclusive vendor)

iMeet

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Nice-InContact

Ooma (exclusive vendor)

RingCentral

S–ZZoom (exclusive vendor)

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ClearOne

CP Technologies

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Dolby (exclusive vendor)

DuVoice

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Huddly

InFocus (exclusive vendor)

Jabra

JBL

Konftel

Lenovo

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MXL/Marshall

Nomadesk

NuWave

Phoenix Audio/Stem Audio

Poly (Plantronics/ Polycom/Obihai)

Red Box Voice

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Steelcase

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Yealink

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Cisco

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TechnologiesIngram Micro Unified Communications and Collaborations

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RingCentral

Zoom (exclusive vendor)

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Infrastructure

Cisco

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BlueJeans (exclusive vendor)

Cisco

ClearOne

DropBox

HighFive (exclusive vendor)

iMeet

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RingCentral


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Field sales

Barbara L. Buchnowski Sr. Sales Executive—Eastern [email protected] (214) 770-3996

Gary Sicherman Sr. Sales Executive—Central [email protected] (248) 793-3650

Jennifer Barish Sales Executive—Western [email protected] (714) 747-0574

Yudy Vinograd Sales Executive [email protected] (714) 931-0202

Nick Anastos Senior Sales Executive—NETXUSA [email protected] (864) 312-5909

Team inbox: [email protected]

Management team

Stephen Yochum Sales Director [email protected] (716) 633-3600, ext. 67245

Elizabeth Prosser Sr. Sales Manager [email protected] (800) 456-8000, ext. 67224

Crystal Adamson Customer Service Supervisor, NETXUSA [email protected] (864) 292-7143

Lindsay Oprandi Supervisor, Inside Market Development [email protected] (800) 456-8000, ext. 67727

Channel development

Chad Simon Category Strategist, UCC [email protected] (760) 666-0165

Market development

Michael Boardman Solutions Sales Specialist II Jabra/BlueParrott [email protected] (800) 456-8000, ext. 67121

Lindsay Wiltsie Sr. Solutions Sales Specialist Jabra/BlueParrott [email protected] (800) 456-8000, ext. 67078

Mark Hiser Sr. Support Rep Jabra/BlueParrott [email protected] (800) 456-8000, ext. 67349

Joella McLaurin Solutions Sales Specialist II Poly [email protected] (800) 456-8000, ext. 67221

George Charley Sr. Solutions Sales Specialist [email protected] (800) 456-8000, ext. 66031

Maxwell Schultz Solutions Sales Specialist Poly [email protected] (800) 456-8000, ext. 66942

Colin Gannon Solutions Sales Executive Poly [email protected] (800) 456-8000, ext. 67284

Poly Support [email protected] (800) 456-8000, ext. 76170

Sara Pacer Solutions Sales Specialist II InFocus [email protected] (800) 456-8000, ext. 66627

Gina Rutecki Solutions Sales Specialist Microsoft Surface Hub [email protected] (800) 456-8000, ext. 65382

Jordan Partyka Solutions Sales Specialist Grandstream/Sennheiser

[email protected] (800) 456-8000, ext. 66318

Joshua Valencia Solutions Sales Specialist SMART/Yealink [email protected] (800) 456-8000, ext. 67308

Solution Design & Services

Anthony Scordo Technical Account Manager II, UCC [email protected] (800) 456-8000, ext. 65339

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Unified Communications and Collaboration · Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division provides end-to-end