UniCredit Online

Not restricted by borders and time

September, 2014

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UniCredit Online — is a free anytime access to your cards and

accounts via internet.

With UniCredit Online you can:

see all Your cards and accounts;

check the status of your deposits and loans;

make payments and money transfers, replenish your mobile phone;

control card deposit “Saving+”;

open new deposit without visiting bank;

free to make a statement on your card or account;

manage Your cards: from blocking to ordering a new card;

activate SMS-banking and Email-banking.

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Cards and accounts

In UniCredit Online You

can see all Your:

o current accounts and

deposits;

o cards;

o loans;

also state and balance

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Payments and money transfers in UniCredit Online

Cheap transfers to personal accounts and cards, also to

other bank cards and free requisites.

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Transfer to

the card in

other bank is

twice cheaper.

Fast transfers

to own

accounts or

UniCredit Card

To free requisites payments

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You do not have to

waste time for visiting

bank

Transfer money to another bank just in 2 steps

Instant payments

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Not enough money to

render service

Save Your time – pay instantly in

UniCredit Online

Repayment plan

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Watch detail information

and repayment plan with

the help of UniCredit Online

Card deposits

Easy to manage Your deposit “Saving+”.

Top up deposit Active in one click

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Just choose the card and

direction

Easy to open a deposit

Now you should not visit the branch to open a

new deposit.

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In UniCredit Online You can place a deposit

right at home.

Statement

Make a statement and

watch your income

and expenses

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Card managing

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You have wide range of

additional card

management services

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You always can find help icon at any page of the

system which opens information you needed about the

section where you have been.

Help

Detail user manual will

help You with any

questions on using the

system.

You can make 3 easy steps to register:

1. Place card to the ATM and get a

onetime password list.

2. Visit www.unicredit.ua where click the

button UniCredit Online and register in

the tab “CONNECTION”.

3. Log in to the system using password

which you received to Your E-mail.

Congratulations! Now you are a new

UniCredit Online user.

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F.A.Q.

Question: where can I get the password for the first login after registration?

Answer: The first password will be sent to your specified e-mail after registration is

finished.

If you are not able to access the email, contact the Contact Center of Support System to

- remove your registration record, after that you will be able to register again, or

- edit your email and generate a new password.

Question: Can I use system abroad?

Answer: YES. System UniCredit Online does not have restriction for access to the system

from abroad.

If you need to receive SMS from system UniCredit Online abroad you should be

connected to the specific service of your mobile operator. Please keep in mind that the

delivery of SMS in roaming completely depends on the technical capabilities of your

mobile operator.

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Question: how can I know I am a resident or non-resident?

Answer: non-resident individuals - foreigners, stateless persons, citizens of Ukraine who

have permanent residence outside Ukraine, including those who are temporarily on the

territory of Ukraine.

Resident individuals - citizens of Ukraine, foreigners and stateless persons who have

permanent residence on the territory of Ukraine, including those who are temporarily

abroad.

Question: how to change the password?

Answer: password can be changed in the system settings Settings > Change Password

Question: how to change your email address?

Answer: E-mail address can be changed in the system settings Settings> General

Settings

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Question: the letter was received on registration, but there is no letter with the first

password, what to do?

Answer: check your spam folder in mailbox - perhaps a letter with a password by mistake

has been marked as spam.

If you are not able to find the letter, please call to the Contact-Center of the support

system by phone 0-800-5000-20 (additional menu for easy access - 151) to generate a

new password

Question: I didn't receive SMS with one-time password, what to do?

Answer: If you are not in roaming check to see if the phone memory is full, restart your

phone or try again later.

If you need to receive SMS from UniCredit Online system abroad you should be

connected to the specific service of your mobile operator. Please keep in mind that the

delivery of SMS in roaming completely depends on the technical capabilities of your

mobile operator.

The full list of common questions you can find in the user manual in section “Frequently

Asked Questions (FAQ)

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