UNICOR SERVICES GROUP We Speak Your Language…The Onshore Solution Updated: April 2009

UNICOR SERVICES GROUPWe Speak Your Language…The Onshore Solution

Updated: April 2009

ABOUT SERVICES BUSINESS GROUP

DOCUMENT CONVERSION AND DATA SERVICES

CONTACT CENTERS, DIRECTORY ASSIST

AND HELP DESK

CUSTOM PRINTING AND BINDERY

WAREHOUSE & DISTRIBUTION

DIRECT MAIL, LIST MANAGEMENT AND

FULFILLMENT

FORWARD/REVERSE LOGISTICS

& CONTACT US

SERVICES BUSINESS GROUP

What is UNICOR Federal Prison Industries?6 Created in 1934. Over 75 years of experience and

success.

6 A non appropriated and wholly owned government corporation, similar to Amtrak or TVA.

6 Provides real-world work with trained federal inmates

6 Annual sales revenue of over $850 Million to government and commercial businesses

6 Audited annually by the Department of Justice Office of Inspector General (OIG)

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What is UNICOR Federal Prison Industries?6 7 business groups, offering more than 175 diverse

products and services6 Services

6 Clothing and Textiles

6 Electronics

6 Fleet Management Solutions

6 Industrial Products

6 Office Furniture

6 Recycling

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Who is UNICOR Federal Prison Industries?6 High quality products and services made in the USA6 Lean Six Sigma structured6 110 factories, more than 4 million square feet of

manufacturing, operations and servicing facilities 6 77% purchases of raw materials, supplies, equipment from

the private sector6 More than 60% of purchases are from small businesses6 Research indicates inmates who work in prison industries

are 24% less likely to recidivate6 Dedicated to environmentally sound business practices

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Overview of the Services Business Group (SBG).6 We have over 35 years of experience in providing services

to the military, civilian government agencies, and commercial businesses

6 Our client list includes large, medium, and small commercial businesses as well as a wide array of State and Federal government agencies

6 We offer a highly trained workforce

6 We have locations across the United States

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Overview of the Services Business Group (SBG).6 We offer 24 x 7 operations to meet our customer’s

day-to-day deadlines and business needs

6 Scalability to meet surge and operations requirements

6 100% on-shore operations

6 Outstanding quality work

6 Highly competitive pricing

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Wide Range of Expert Services 6 Document Conversion and Data Services

6 Contact Centers, Directory Assistance and Help Desk Services

6 Custom Printing and Bindery

6 Warehouse & Distribution

6 Direct Mail, List Management & Fulfillment Services

6 Forward/Reverse Logistics Services

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Track Record of Success6 Directory assistance calls handled by UNICOR’s

tele-workers exceeds over 100 million

6 Distribution program processed 100th million catalog since operations began in 2001

6 Format, OCR cleanup, and tag each week over 150,000 pages of patents for government contractor of the Patent Trademark Office

6 Processes more than 2 million pieces of mail each month at nationwide fulfillment centers

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Track Record of Success6 Our inbound and outbound contact centers Agent

Handling Time (AHT) of 35 seconds and Average Speed Answer (ASA) of only 5 seconds, meets and exceed the private sector’s outsourcing standards

6 20 years experience in processing patent applications.

6 Extensive distribution of Carex healthcare products by Rubbermaid to civilian and military agencies

6 Successful FISMA audit of our IT system.

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Service Business Group’s IT Infrastructure6 A Wide Area Network and Local Area Network

separate from DOJ/BOP, managed by the SBG IT Group

6 The local LAN is configured by SBG IT Group to meet DOJ and BOP security requirements

6 Customers work directly with SBG IT Group’s technology team to develop solutions

6 All solutions are reviewed by BOP and UNICOR Chiefs of Security prior to deployment

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Service Business Group’s IT Infrastructure6 Our IT Network is accredited every three years

6 UNICOR uses the latest industry standard for hardware and software

6 Operating System: Microsoft Server 2005, 2008, Windows XP and Vista running SQL 2005 and 2008

6 Pentium IV Workstations with an average of 512 MB to 1 GB of memory

6 Factory level LAN backbone speeds are 10/100/1000

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Document Conversion and Data Services

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DOCUMENT CONVERSION and DATA SERVICES

Overview 6 Over 30 years of experience supporting military and civilian

agencies

6 We support private companies working as contractors on Federal contracts

6 We support private companies that have off-shored work

6 5 document conversion centers employing over 600+ skilled workers

6 Highly skilled workforce

6 Low labor rates

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Overview6 Highly Secure

6 Data services specializing in:6 Document conversion, Coding, and Indexing

6 Data Entry

6 OCR and OCR Cleanup

6 Auto CAD

6 PDF creation and conversion

6 Data collection and database entry (survey results)

6 Visio flow charts.

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Conversion Capabilities6 E-Government documents

6 Technical manuals, text, and illustrations

6 Patents for electronic publishing

6 Backfile conversion of legacy data

6 Office correspondence and file folders

6 Contract and archival file scanning

6 Digitization of engineering drawings.

6 Section 508 compliant documents

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Conversion Capabilities 6 Litigation support documentation

6 Training and policy manuals

6 General text conversions

6 Environmental and technical reports

6 Contour maps and nautical charts

6 OCR cleanup and text insertion on manuals and biography documents.

6 Microfilm, microfiche conversion and aperture card scanning

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Electronic Imaging Services6 Onsite assistance in determining needs and requirements

6 Recommend a process to fulfill requirements.

6 Provide a full range of support to scan and convert images on wide range of media choices

6 Document preparation and reconstruction.

6 Post image inspection and optimization of image quality

6 Scan a broad range of documents from index cards to E size drawings

6 Index and tag images providing ease of retrieval

6 Pickup and return of documents

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Electronic Imaging Services Available Formats6 PDF

6 JPG

6 TIFF

6 CGM

6 DWG

6 DXF

6 DGN

6 Other formats upon request

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OCR/Coding/Indexing Services6 OCR with or w/o hidden text

6 Searchable PDF’s.

6 Full text capture through OCR or re-keying

6 OCR cleanup.

6 OCR of existing customer tiff images.

6 Manual proofing and editing guaranteeing accuracy

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OCR/Coding/Indexing Services6 SGML, HTML, and XML tagging for publishing

and distribution

6 Manual proofing and editing guaranteeing accuracy

6 Complete indexing to assure ease of retrieval

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Digitizing Services 6 Ability to convert images, maps, charts and drawings

to a digital formats

6 CAD applications, facilities management and engineering

6 Provides ease of storing, using and sharing data

6 Documents captured in wide range of formats and media

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Digitizing Services All types of files including:

6 Text6 Photographs6 Charts6 Schematics6 Drawings6 Maps6 Diagrams6 Books6 Manuals

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Custom Printing and Bindery

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CUSTOM BINDERY

Overview6 4 state-of-the-art printing and bindery operations in the US6 Focus on high quality process color printing and

wide array of binding services6 Highly qualified print and distribution specialists6 High security6 Low labor rates6 Elimination of bidding process6 Highly versatile & flexible operations, printing small as

well as large runs6 23 point quality check system

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CUSTOM PRINTING

Pre-Press Services 6 Providing wide range of digital and conventional services

6 MAC and PC workflow support

6 Extensive concept design skills and expertise

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CUSTOM PRINTING

Commercial Quality Conventional Printing 6 Multiple Web and Sheet-fed presses

6 Ranging from 3 ½” x 5 ½” label to 40” target or from 4 ¼” x 5 ½” notepad to 200 page book

6 23 point quality check system on all printing projects

6 ISO 9001:2008 Registered

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CUSTOM PRINTING

Conventional Printing NEXPRESS Digital Printing 6 Printing capacity of 6,000 A4/letter sheets per hour

(100 pages per minute)

6 Print short or longer run projects (1 to 2,500 copies)

6 Elimination of plates and film

6 4 or 5 color printing

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CUSTOM PRINTING

Envelope Printing 6 Halm-Jet presses capable of printing large and

small orders

6 Single and multi-color envelope printing

6 Offering both common and custom-order envelopes

6 Printing a wide range of sizes 3 5/8” x 6 ½” to 12” x 16”

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CUSTOM PRINTING

Bindery Services 6 Cutting

6 Drilling

6 Collating

6 Folding

6 Scoring & Perforating

6 Compound and NCR Padding

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CONTACT US

General ManagerSheila RichardsonPhone: (202) [email protected]

Deputy General ManagerVanessa MoyPhone: (202) [email protected]

Deputy General ManagerJanet ConnerPhone: (202) [email protected]

Marketing and Business DevelopmentVaughn GardineerPhone: (202) [email protected]

Document Conversion and Data ServicesFred RoachPhone: (931) [email protected]

Carolyn SheedyPhone: (202) 305-3717 [email protected]

Forward/Reverse LogisticsPaula JonesPhone: (951) [email protected]

Contact Centers/Directory Assistance/Help DeskKimberly ArmfieldPhone: (202) [email protected]

Custom Printing and BinderyRick OlsonPhone: (320) [email protected]

Mike FloresPhone: (816) [email protected]

Warehousing and DistributionPaula JonesPhone: (951) 461-4034pjones@centralunicorgov

Direct Mail, List Mgt. and FulfillmentPaula JonesPhone: (951) [email protected]

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