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INDEX
1
Understanding you and your
Mortgage & Protection Needs
Date of fact find Face to face meeting ☐
Non face to face meeting ☐
Client 1 name
Preferred
Client 2 name
Preferred
Addressdetails:
Email address ☐ Email address ☐Home telephone ☐ Home telephone ☐
Mobile telephone ☐ Mobile telephone ☐Work telephone ☐ Work telephone ☐Best contact time Best contact time
Framework for our meeting:
• What do you want to get from the meeting?• What do you know about our firm and myself?• How do we deliver solutions to you?• Understanding more about your needs• Which solutions suit you the best?• What can we expect from each other?
Adviser Name
Firm Name
House no & street
Town/City
County
Postcode
Addressdetails:
House no & street
Town/City
County
Postcode
INDEX
2
Index Version 4.0 September 2016
Index ................................................................................................ 2
Your expectations and perceptions .......................................... 3
Key facts .......................................................................................... 4
Other financial commitments ........................................... 9
Mortgage expenditure .................................................... 10
Protecting you and your home ....................................... 11 Agreed needs ............................................................................... 12
Mortgage purpose .......................................................... 12
Mortgage loan ................................................................ 12
Mortgage term ................................................................ 12
Mortgage repayment ...................................................... 12
Your budget .................................................................... 12
Mortgage product ........................................................... 12
Mortgage lenders & features.......................................... 13
Vulnerable client ............................................................. 13
Property to be mortgaged ......................................................... 14
Adverse credit details ..................................................... 15 Protecting you and your mortgage .......................................... 16
Existing protection & lump sum arrangements from policies and work benefits .............................................. 21
Existing pensions ............................................................ 22
Existing investments ....................................................... 23 Key contact details ...................................................................... 24
Bank account details ................................................................... 24
Potential initial costs ................................................................... 25
INDEX
3
Your expectations and perceptions
What can I help you with?
Purpose
Property estimated value
Loan amount
Deposit
Term
Repayment type
Product type
Features required
Other specifics
What is really important to you and why?
Repayment type
Product type
Features required
Regular overpayments
Other specifics
What future changes to your circumstances are you aware of?
Income
Expenditure
Employment
Family
Travel
Windfall / lump sum
INDEX
4
Key facts
Personal details Client 1 Client 2
Title – Mr, Mrs, Miss, Ms, Other
Forename
Middle name(s)
Surname
Preferred name
Previous name/maiden name
Date of name change
Date of birth
Gender Male ☐ - Female ☐ Male ☐ - Female ☐
Marital status
Smoker Yes ☐ - No ☐ Yes ☐ - No ☐
Nationality
Visa details if applicable
Present at interview Yes ☐ - No ☐ Yes ☐ - No ☐
Do you have dependents? Client 1 Client 2
Yes ☐ - No ☐ Yes ☐ - No ☐
Dependant 1 Dependant 2
Title
Forename
Middle name(s)
Surname
Relationship
Related to Client 1 ☐ - Client 2 ☐ - Both ☐ Client 1 ☐ - Client 2 ☐ Both ☐
Date of birth/age
Dependant 3 Dependant 4
Title
Forename
Middle name(s)
Surname
Relationship
Related to Client 1 ☐ - Client 2 ☐ - Both ☐ Client 1 ☐ Client 2 ☐ - Both ☐
Date of birth/age
INDEX
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Current address Client 1 Client 2
House number and street
Town/city
County
Postcode
How long have you lived at this address? (Complete Previous address if less than 3 years. Additional notes on pg25)
Residential status
Previous address Client 1 Client 2
House number and street
Town/city
County
Postcode
Occupancy type
Date you moved into your previous address
How long did you live at this address?
Address of property to be mortgaged Client 1 Client 2
House number and street
Town / City
County
Postcode
Employments Client 1 Client 2
National Insurance number
Tax office details
County
Employment status
Employed
Self Employed
Retired
Contractor
Agency
Student
Houseperson
Unemployed
Full time or part time Full Time ☐ Part Time ☐ Full Time ☐ Part Time ☐
Occupation
Main occupation Yes ☐ No ☐ Yes ☐ No ☐
Employed
Self Employed
Retired
Contractor
Agency
Student
Houseperson
Unemployed
INDEX
6
On probation Yes ☐ No ☐ Yes ☐ No ☐
Probation end date
Preferred retirement date
Employer name
Nature of business
Employer address
Start date
Length of service
Employed Client 1 Client 2 Gross annual income from main employment
Regular overtime
Guaranteed bonus
Regular bonus
Commission
Allowances
Deductions from pay slips Client 1 Client 2
Monthly deduction amount
Pension
Childcare vouchers
Student loan
Union fees/charities
Other
Other details
Other / previous employment Client 1 Client 2
Full-time or part-time Full time ☐ Part Time ☐ Full Time ☐ Part time ☐
Occupation
Main occupation Yes ☐ No ☐ Yes ☐ No ☐
INDEX
7
On probation Yes ☐ No ☐ Yes ☐ No ☐
Probation end date
Preferred retirement date
Employer name
Nature of business
Employer address
Start date
Length of service
Other income Client 1 Client 2
State benefits
Pension income
Maintenance
Rental income
Other relevant income
Total annual gross amount
Self-employed or more than 15% shareholding in company Client 1 Client 2
Business name
What is the nature of your business/occupation
Year established
Partner/Sole trader/Ltd co
What % of the shares in this business do you own? How long have you owned/part owned this business?
Controlling director/PAYE Client 1 Client 2
Gross annual income/salary
Dividends
Self-employed Client 1 Client 2 Share of net profit & period ending Share of net profit & period ending Share of net profit & latest period ending SA302 HMRC confirmed total income
Client 1 Client 2
Total NET monthly verified income from all sources
INDEX
8
Is there anything else that should be taken into account in respect of your income (including specific self-employed details)?
Existing financial commitments
Who owns it?
Mortgage 1 Mortgage 2
Client 1 Client 1 Client 2 Client 2 Other Other
Is this the main mortgage for your current address? Yes ☐ No ☐ Yes ☐ No ☐
Is this a buy to let mortgage Yes ☐ No ☐ Yes ☐ No ☐
Mortgage lender
Mortgage account number Product type Interest rate
Product end date Outstanding balance
Repayment basis Repayment ☐ Interest only ☐ Part and part ☐
Start date Mortgage end date Outstanding mortgage term Current monthly payment
Mortgage to be repaid? Yes ☐ No ☐ Yes ☐ No ☐If yes, do penalties apply to the mortgage? Yes ☐ No ☐ Yes ☐ No ☐
Penalty amount Expiry date
For professional landlords please attach full details, this can be a spreadsheet or other listing.
Repayment ☐ Interest only ☐ Part and part ☐
INDEX
9
Other financial commitments
Who owns it?
Commitment 1 Commitment 2
Details Credit card, store card, personal loan, hire purchase, student loan, lease, other
Provider name
Amount outstanding
Monthly payment
Interest rate (if known)
Years/months left on contract (if applicable)
Commitment to be repaid? Yes ☐ No ☐ Yes ☐ No ☐
If yes, do penalties apply? Yes ☐ No ☐ Yes ☐ No ☐Penalty amount
Expiry date
Who owns it?
Commitment 3 Commitment 4
Credit card, store card, personal loan, hire purchase, student loan, lease, other
Provider name
Amount outstanding
Monthly payment
Interest rate (if known)
Years/months left on contract (if applicable)
Commitment to be repaid? Yes ☐ No ☐ Yes ☐ No ☐
If yes, do penalties apply? Yes ☐ No ☐ Yes ☐ No ☐
Penalty amount
Expiry date
Have you ever had any credit difficulties (e.g. late payments, missed payments, defaults, CCJs, bankruptcy)
Client 1 Client 2
Yes ☐ - No ☐ Yes ☐ - No ☐
Yes ☐ - No ☐
If yes, follow debt consolidation guidance
Client 1 Client 2 Other
Client 1 Client 2 Other
Client 1 Client 2 Other
Client 1 Client 2 Other
If yes, complete adverse credit appendix (page 15)
Client 1
Yes ☐ - No ☐
Client 2
Yes ☐ No ☐
Are you adding any of your unsecured
debts to the new mortgage?
INDEX
10
Mortgage expenditure Record in this section all net monthly expenditure (not deducted from salaries at source)
Red = Essential Black = Non-essential Please indicate if new mortgage costs are exact or estimated.
Monthly costs (£) Current New mortgage Exact? Estimated?
Rent (including shared ownership & service charges) ☐ ☐ Main residential mortgage ☐ ☐ Buy to lets ☐ ☐ Council tax ☐ ☐ Water ☐ ☐ Gas/electricity ☐ ☐ Oil/propane/solid fuel ☐ ☐ Land line/broadband ☐ ☐ Mobile phones ☐ ☐ Sky/TV package/TV licence ☐ ☐ Food/grocery shop ☐ ☐ Travel costs to work and school ☐ ☐ Window cleaning ☐ ☐ Appliance servicing/warranties ☐ ☐ Gas/utility insurance/contracts ☐ ☐ Holidays/travel ☐ ☐ Childcare ☐ ☐ Maintenance ☐ ☐ Petrol/diesel ☐ ☐ Car insurance/road tax ☐ ☐ Vehicle maintenance ☐ ☐ Buildings & contents ☐ ☐ Life cover/PMI/dental plans ☐ ☐ Deposit accounts ☐ ☐ ISAs/other savings ☐ ☐ Endowments/pensions ☐ ☐ Gym memberships/sports/hobbies ☐ ☐ Theatre/cinema ☐ ☐ Eating out, drinking & smoking ☐ ☐ Birthdays, anniversaries & Christmas ☐ ☐ Clothes ☐ ☐ Pets ☐ ☐ Hairdressers, barbers, manicures etc. ☐ ☐ Regular prescriptions ☐ ☐ Catalogue payments ☐ ☐ Student loans/tuition cost ☐ ☐ Ongoing credit commitments ☐ ☐ Charity donations ☐ ☐ Union fees ☐ ☐
INDEX
11
Pay-Day loans ☐ ☐House maintenance ☐ ☐Other ☐ ☐Monthly emergency fund ☐ ☐
Total essential monthly outgoings
Total non-essential monthly outgoings
Total outgoings
Net income £ Outgoings £
How would you cope if your mortgage repayment next month went up by £100 or £200? How would you afford this increase?
How would it affect you if your mortgage repayment changed several times a year? Could you afford this?
Do you want certainty about the amount of mortgage repayment for a period of time? If so, how much and for how long?
Protecting you and your home
How are you planning to protect your home and your possessions?
Buildings (compulsory) ☐
Contents ☐
Other ☐
How are you planning to protect your income that funds your mortgage and lifestyle costs?
Fully ☐
Partially ☐
Don’t know ☐
How are you planning to repay your mortgage if you become ill or die?
Fully ☐
Partially ☐
Don’t know ☐
Monthly costs (£) Current New mortgage Exact? Estimated?
INDEX
12
Agreed needs Mortgage purpose
My initial research shall be based on:
Purchase ☐ Because…Buy to let ☐Second home ☐Remortgage ☐Let to buy ☐Secured ☐Debt consolidation ☐Further advance ☐Other ☐
Mortgage loan
My initial research shall be based on a mortgage of:
Because…
£
This is based on your providing a deposit of:
Details…
£
Mortgage term
My initial research shall be based on a term of:
Because…
Years
Mortgage repayment
My initial research shall be based on a type of:
Repayment ☐ Because…
Interest only ☐
Part and part ☐
Your budget
My initial research shall be based on a budget available for the mortgage payments of:
Because…
£
INDEX
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My initial research shall be based on a product type of:
Fixed ☐ Because…Tracker ☐Variable ☐Capped ☐Discount ☐Other ☐
My initial research shall be based on an initial product term of:
Years
Mortgage lenders & features
We have determined that these are the essential features for your new mortgage (in priority order, 1 being highest)
Low payments in the early years Take advantage of variations in interest rates
Assistance with fees Stability of payments
No extended early repayment charges Linked to Bank of England base rate
A cash lump sum at the outset of the loan Ability to budget
Ability to make regular overpayments Flexible payment arrangements
Ability to make lump sum payments
Because…
Vulnerable client Client 1 Client 2
Have you identified the client as vulnerable?
Describe the nature of the vulnerability
Record the additional actions taken to address this vulnerability (e.g. presence of a third party at the meetings)
Explain how the recommendation solution takes this vulnerability into consideration
Mortgage product
INDEX
14
Property to be mortgaged
Name of lender:
Account number:
Contact number for the lender
Description of property; House ☐ Bungalow ☐ - Flat / maisonette ☐
Description of property; Detached ☐ - Semi-detached ☐ - Terraced ☐
If property is a flat or maisonette: Purpose built ☐ - Converted ☐ - Over commercial ☐
Total number of units in block:
Number of floors in the block:
Year of construction:
Is there lift access Yes ☐ No ☐
Enter number of:
Floors: Basements: Receptions:
Bedrooms: Kitchens: Bathrooms:
Toilets: Garages: Parking spaces:
Tenure Leasehold ☐ Freehold ☐
Please answer all questions and write ‘N/A’ if not applicable.
Council tax £ If the property is under 10 years old, what rebuilding guarantees are in place, NHBC etc.? Are there any unusual aspects to the property (outbuildings, gardens over 1 acre etc.) Will the property be your primary residence? Yes ☐ No ☐If no, please confirm use of property Do you intend to let the property? Yes ☐ No ☐If buy-to-let, will property be occupied by the owner or an immediate family member? Yes ☐ No ☐On buy-to-let: What is the likely rental income and proposed tenancy? £
Proposed tenancy AST ☐ Corporate ☐ Other ☐Are the tenants in occupation? Yes ☐ No ☐If yes, date commenced and end date Will you carry out any business in the property or outbuildings? Is the property, currently or has it been, owned by a local authority, the MOD or a housing association? Yes ☐ No ☐
Name of the vendor
State arrangements for the valuer to gain access to the property and contact number
Please answer the following if you are re-mortgaging a property What are the funds from the re-mortgage being used for?
Original date of purchase Repay existing mortgage £
Original purchase price £ Home improvements £
Current mortgage outstanding £ Cover early repayment costs £
Purchase of second property £
Consolidation of debt £
Other £
Other - Describe
If leasehold then please complete the following
Unexpired lease term Service charge £ Ground rent £
Feudal Chief rent £
INDEX
15
Adverse credit details Client 1 Client 2
Have you missed more than 2 consecutive credit card or store card payments in the last 3 years?
Yes ☐ No ☐ Yes ☐ No ☐
Details
Are you currently or have you ever been in arrears with your rent, mortgage payments or other loans?
Yes ☐ No ☐ Yes ☐ No ☐
Details
Have you been bankrupt? Yes ☐ No ☐ Yes ☐ No ☐
Details
Have you ever had a County Court Judgement (CCJ) against you?
Yes ☐ No ☐ Yes ☐ No ☐
Details
Have you ever made arrangements with creditors (Individual Voluntary Agreement)?
Yes ☐ No ☐ Yes ☐ No ☐
Details
Have you been declined a mortgage on any property in the last 5 years?
Yes ☐ No ☐ Yes ☐ No ☐
Details
INDEX
16
Protecting you and your mortgage
Tell me about your lifestyle? (hobbies, home, holidays, children)
Tell me about plans you have for the future (future house move, jobs, retirement, etc.)
In an ideal world, if your income stopped yesterday, what impact would you want this to have on
your ability to remain in your home?
What things could happen to affect your ability to maintain your mortgage?
What are the chances that any of these things could happen?
(Use risk calculator - www.riskreality.co.uk/intrinsic )
What risks do you want to resolve, and in what order?
Repay the mortgage loan on death Repay the mortgage loan on diagnosis of a Critical Illness
Continue to make mortgage payments on illness, disability or redundancy
Priority Priority Priority
(High Medium Low) (High Medium Low) (High Medium Low)
Client 1 Client 1 Client 1
Client 2 Client 2 Client 2
INDEX
17
Protection needs
Protection policy needs Protection need 1 Protection need 2
Owner Client 1 ☐ Client 2 ☐ Joint ☐ Client 1 ☐ Client 2 ☐ Joint ☐
Term in years
Sum assured £ Lump sum ☐
£ Lump sum ☐
Per annum ☐ Per annum ☐
Need area
Death ☐ Death ☐Critical illness ☐ Critical illness ☐
Sickness & incapacity ☐ Sickness & incapacity ☐
Need type Lifestyle protection ☐ Lifestyle protection ☐
Mortgage protection ☐ Mortgage protection ☐
Written in trust Yes ☐ No ☐ Yes ☐ No ☐Deferred period (Income protection) weeks weeks
Is affordability an issue? Yes ☐ No ☐ Yes ☐ No ☐
Protection need 3 Protection need 4
Owner Client 1 ☐ Client 2 ☐ Joint ☐ Client 1 ☐ Client 2 Joint ☐
Term in years
Sum assured £ Lump sum ☐
£ Lump sum ☐
Per annum ☐ Per annum ☐
Need area
Death ☐ Death ☐Critical illness ☐ Critical illness ☐
Sickness & incapacity ☐ Sickness & incapacity ☐
Need type Lifestyle protection ☐ Lifestyle protection ☐
Mortgage protection ☐ Mortgage protection ☐
Written in trust Yes ☐ No ☐ Yes ☐ No ☐Deferred period (Income protection) weeks weeks
Is affordability an issue? Yes ☐ No ☐ Yes ☐ No ☐
Building & contents needs
Owner Client 1 ☐ Client 2 ☐ Joint
Policy type Buildings ☐ Contents ☐
Property usage Buy to let ☐ UK holiday home ☐
Unoccupied ☐Main residence ☐ Overseas holiday home ☐
Year house built
Number of bedrooms
Any past or current flood risk?
Property type Detached ☐ Terraced ☐ Detached bungalow ☐
Semi detached ☐ Flat ☐ Semi-detached bungalow ☐
Is affordability an issue? Yes ☐ No ☐
Yes ☐ No ☐
INDEX
18
Existing life protection policies
Life protection policies Policy 1 Policy 2
Owner Client 1 ☐ Client 2 ☐ Joint ☐ Client 1 ☐ Client 2 ☐ Joint ☐Provider Policy type (LTA, DTA, WOL, FIB)
Policy number
Remaining term
Sum assured - life £ Lump sum ☐
£ Lump sum ☐
Per annum ☐ Per annum ☐
Sum assured – critical illness cover (if included) £
Lump sum ☐£
Lump sum ☐Per annum ☐ Per annum ☐
Life basis Single life ☐
Joint life first death ☐Single life ☐
Joint life first death ☐ Joint life second death ☐ Joint life second death ☐
Purpose of policy Lifestyle protection ☐Lifestyle protection ☐
Mortgage protection ☐ Mortgage protection ☐
Written in trust Yes ☐ No ☐ Yes ☐ No ☐Maturity value – (if endowment)
£ £
Premium & frequency £ per £ per
Details of critical illness conditions covered
Existing standalone critical illness policies
Standalone critical illness policies Policy 1 Policy 2
Owner Client 1 ☐ Client 2 ☐ Joint ☐ Client 1 ☐ Client 2 ☐ Joint ☐
Policy type
Provider
Policy number
Remaining term
Sum assured £ £
Purpose of policy Lifestyle protection ☐ Lifestyle protection ☐
Mortgage protection ☐ Mortgage protection ☐
Premium & frequency £ per £ per
Renewal date
Details of critical illness conditions covered
INDEX
19
Existing mortgage payment protection or ASU policies
Mortgage payment protection or ASU policies
Policy 1 Policy 2
Owner Client 1 ☐ Client 2 ☐ Joint ☐ Client 1 ☐ Client 2 ☐ Joint ☐
Policy type
Disability ☐ Disability ☐Unemployment ☐ Unemployment ☐
Both ☐ Both ☐
Provider
Policy number
Benefit amount/frequency
Benefit period
Deferred period Benefit 2 amount/frequency
Benefit period 2
Deferred period 2
Premium & frequency £ per £ per
Renewal date
Purpose
Lifestyle ☐ Lifestyle ☐Mortgage ☐ Mortgage ☐
Both ☐ Both ☐
Existing private medical insurance policies
Private medical insurance Policy 1 Policy 2
Owner Client 1 ☐ Client 2 ☐ Joint ☐ Client 1 ☐ Client 2 Joint
Cover type
Family ☐ Family ☐Single ☐ Single ☐
Joint ☐ Joint ☐Single parent ☐ Single parent ☐
Employee benefit or private cover? Employee ☐ Private ☐ Employee ☐ Private ☐
Provider
Premium & frequency £ per £ per
Renewal date
INDEX
20
Existing income protection policies
Income protection policies Policy 1 Policy 2
Owner Client 1 ☐ Client 2 ☐ Client 1 ☐ Client 2 ☐
Income protection ☐ Income protection ☐Group income protection ☐ Group income protection ☐
Employers benefit ☐ Employers benefit ☐Multi benefit ☐ Multi benefit ☐
Provider
Policy number
Start date
Benefit 1 amount
Deferred period weeks weeks
Benefit 2 amount
Deferred period weeks weeks
Benefits indexed? Yes ☐ No ☐ Yes ☐ No ☐Waiver of premium included? Yes ☐ No ☐ Yes ☐ No ☐
Frequency of benefit payments
Benefits payable for Term in years Term in years
Until age Until age
Premium & frequency £ per £ per
Renewal date
Purpose Lifestyle ☐ Lifestyle ☐
Mortgage ☐ Mortgage ☐
Existing buildings & contents policies
Policy 2
Cover type Buildings ☐ Contents ☐ Buildings ☐ Contents ☐
Property usage
Main residence ☐ Main residence ☐Buy to let ☐ Buy to let ☐
Overseas property ☐ Overseas property ☐UK holiday home ☐ UK holiday home ☐
Unoccupied ☐ Unoccupied ☐Accidental damage cover included? Yes ☐ No ☐ Yes ☐ No ☐
Cover amount £ £
Provider
Policy number
Premium & frequency £ per £ per
Renewal date
Buildings & contents Policy 1
INDEX
21
Existing protection & lump sum arrangements from policies and work benefits
Your lump sum policies and protection in the event of death - amount Client 1 Client 2
Life assurance
Mortgage protection
Pension funds on death
State benefits
Death in service
Sub total
Your income producing policies in the event of death - amount
Client 1 Client 2
Family income benefit (Annual Amount)
Buildings insurance Contents insurance
Insurance policy providers
Total available to you from your savings and investments
Client 1 Client 2
ISA
Stocks and shares
Bank/building society
Other
Sub total
Total income available to you in the event of being unable to work
Client 1 Client 2
Monthly sick pay from employer
How long paid for?
Income protection policies (per month)
How long is the deferred period/s?
Accident, sickness & unemployment policies (per month)
State benefits (ESA) - (per month)
Other monthly income
Sub total
INDEX
22
Total lump sums available in the event of suffering a serious or critical illness Client 1 Client 2
Critical illness policies
Other cash
Sub total
Existing pensions Client 1 Client 2
Pension 1 Pension 1
Description
Provider
Value
Monthly contribution
Retirement age
Pension 2 Pension 2
Description
Provider
Value
Monthly contribution
Retirement age
Pension 3 Pension 3
Description
Provider
Value
Monthly contribution
Retirement age
Purpose of pensions
INDEX
23
Existing investments Client 1 Client 2
Investment 1 Investment 1
Description
Provider
Value
Regular payment
Maturity end date
Investment 2 Investment 2
Description
Provider
Value
Regular payment
Maturity end date
Investment 3 Investment 3
Description
Provider
Value
Regular payment
Maturity end date
Purpose of investments
INDEX
24
Key contact details
Details of accountant Details of solicitor
Name of firm Name of firm
Contact name Contact name
Address Address
Email address Email address
Telephone Telephone
Mobile Mobile
Website Website
Details of introducer Details of estate agent
Name of firm Name of firm
Contact name Contact name
Address Address
Email address Email address
Telephone Telephone
Mobile Mobile
Website Website
Bank account details
Bank details for Direct Debit
Name of bank
Address
Name on account
Account numbers
Sort code
How long held?
INDEX
25
Potential initial costs
Type Estimated?
Stamp duty £ ☐Legal fees/land registry £ ☐Estate agent £ ☐Removal costs £ ☐Mortgage valuation £ ☐Mortgage lenders arrangement fee £ ☐Early repayment fee on existing loan(s) £ ☐High lending charge £ ☐Mortgage advice/implementation fee £ ☐
Total £
Where are these being funded from?
Notes
