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Understanding Interpersonal Relationships
Understanding Interpersonal Relationships
Chapters 9 and 10Chapters 9 and 10
Interpersonal communication
begins with predictions.
To make predictions, you
use three levels of information about
the receiver:
Cultural Level InformationCultural Level Information
You know the general characteristics that person shares with a large number
of people like him or her.
You know the general characteristics that person shares with a large number
of people like him or her.
Examples:Examples:
Geographic differences Gender norms
Geographic differences Gender norms
Sociological or Group Level Information
Sociological or Group Level Information
Gives you information about a person’s membership in a group.
Gives you information about a person’s membership in a group.
ExamplesExamples
Scouts Groups one joins Methodist church Fraternity or sorority
Teenagers Shared Senior citizens characteristics
Scouts Groups one joins Methodist church Fraternity or sorority
Teenagers Shared Senior citizens characteristics
StereotypingStereotyping
When you label people as being part of a certain group and treat them as if they only possessed all the characteristics of that group, you are stereotyping.
When you label people as being part of a certain group and treat them as if they only possessed all the characteristics of that group, you are stereotyping.
Individual Level InformationIndividual Level Information
You have learned the special or unique characteristics of a person.
You have learned the special or unique characteristics of a person.
ExamplesExamples
How past experiences of a person affect the way he or she thinks
Values Beliefs Attitudes
How past experiences of a person affect the way he or she thinks
Values Beliefs Attitudes
Stages of RelationshipStages of Relationship
How people share relationship levels.
How people move through a relationship to make it stronger.
How people share relationship levels.
How people move through a relationship to make it stronger.
Stages of RelationshipStages of Relationship
First Meetings First Meetings
Stages of RelationshipStages of Relationship
First Meetings Friendly Relationship
First Meetings Friendly Relationship
Stages of RelationshipStages of Relationship
First Meetings Friendly Relationship Involved Relationship
First Meetings Friendly Relationship Involved Relationship
Stages of RelationshipStages of Relationship
First Meetings Friendly Relationship Involved Relationship Stable Relationship
First Meetings Friendly Relationship Involved Relationship Stable Relationship
Building Interpersonal Relationships
Self-disclosureSelf-disclosure
Self-disclosure is voluntarily sharing personal information
or feelings with another person for the purpose of
building a relationship
Self-disclosure is voluntarily sharing personal information
or feelings with another person for the purpose of
building a relationship
Self-disclosureSelf-disclosure
May be planned or spontaneous.
May be planned or spontaneous.
Self-disclosure involves:Self-disclosure involves:
Trust Risk
Trust Risk
EmpathyEmpathy
A skill involved in building interpersonal communication
A skill involved in building interpersonal communication
EmpathyEmpathy
A skill involved in building interpersonal communication
The ability to feel with another person
A skill involved in building interpersonal communication
The ability to feel with another person
EmpathyEmpathy
A skill involved in building interpersonal communication
The ability to feel with another person
Differs from sympathy
A skill involved in building interpersonal communication
The ability to feel with another person
Differs from sympathy
Sensitivity is critical in interpersonal
communication!
Developing sensitivityDeveloping sensitivity
Awareness of emotionsAwareness of emotions
Developing sensitivityDeveloping sensitivity
Awareness of emotionsDetermining feelings and backgrounds
Awareness of emotionsDetermining feelings and backgrounds
Developing sensitivityDeveloping sensitivity
Awareness of emotionsDetermining feelings and backgroundsPut yourself in the other’s place.
Awareness of emotionsDetermining feelings and backgroundsPut yourself in the other’s place.
