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Understanding IndiaPost
1.1.1
INDIA POST – VISION & MISSION
• Our Vision “India Post’s Products and Services will be the
customer’s first choice”
1.1.2
Mission
• To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.
• To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability.
• To provide services to the customers on value-for-money basis.
• To ensure that the employees are proud to be its main strength and serve its customers with a human touch.
• To continue to deliver social security services and to enable last mile connectivity as a Government of India platform
1.1.3
Organisation structure
1.1.4
At the Directorate
1.1.5
Operational network
1.1.6
Spread of POs
1.1.7
Practice
• Exercise 1.1.1
1.1.8
Overview of products and services
• Mail Services– Ordinary mails– Registration– Parcel– Insurance– Value Payable Post– International
1.1.9
Overview of products and services
• Premium Products– Speed Post– Business Post– Express Parcel Post– Media Post– Greeting Post– Logistics Post– ePost
1.1.10
Overview of products and services
• Financial Services– Post Office Savings Schemes– Postal Life Insurance– Money Remittance Services– Mutual Funds– Forex Services
1.1.11
Overview of products and services
• Retail Services– Bill Mail– Direct Post– Retail Post– ePayment
• Philately
1.1.12
Citizen’s charter – An Overview
1.1.13
Purpose of the charter
• The charter is the declaration of our commitment to excellence in service to customers of the department
• The citizen charter declares the standards for various services offered
Where do you find this in our IndiaPost site?– About us – Citizen charter– www.indiapost.gov.in
1.1.14
Tour of India Post Website
1.1.15
http://indiapost.gov.in
1.1.16
Browsing of India Post Website
1.1.17
Practice
• Exercise 1.1.2
1.1.18