Unconventional Résumé Advice: A Workshop.

March 29

���� ..by Craig Engstrom……….

Brand U | SIUC

Carbondale, IL

Craig Engstrom is a consultant and trainer who helps individuals write and deliver kick-ass résumés, presentations, and websites. He is the author of Business Communications for Professionals and Consultants: A Rhetorical Approach. ISBN: 978-1-4652-0316-8

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Chicago | Carbondale

Search inside HR Job Management Systems http://bit.ly/QrsaUt

site:taleo.net intitle:careers JOBTITLE OTHERIMPORTANTWORDS

brassring.com

X + Y = Z Forumla Follow this when writing your resume content. Below are samples from an in-class project completed at University of Montana (advising participants of the Prison Entrepreneurship Program). Examples

Provided business plan advising to carefully selected and proven leaders with high potential for societal impact while serving as a mentor for the internationally recognized Prison Entrepreneurship Program.

As team liaison, coordinated communication between multiple parties during a four-month project while volunteering for the nonprofit organization Prison Entrepreneurship Program.

Mentored an at-risk individual as part of a team-based service learning project while attending the University of Montana. Main responsibilities included conducting business research and providing grammatical feedback.

© Craig Engstrom, 2012. Business Communications for Professionals and Consultants.

Useful action verbs. © Craig Engstrom, 2012. Business Communications for Professionals and Consultants.

Accelerated Accomplished Achieved Adapted Administered Advised Analyzed Arranged Assembled Balanced Billed Blazed Built Carried out Channeled Collected Communicated Compiled Completed Conceived Conducted Contracted Controlled Coordinated Counseled Created Cut Delegated Demonstrated Designed Determined Developed Directed Dispatched Distributed Documented

Earned Edited Effected Eliminated Enabled Energized Established Evaluated Expanded Expedited Facilitated Forecasted Found Gained Gathered Generated Graded Graduated Handled Hired Implemented Improved Increased Influenced Initiated Innovated Inspected Installed Instituted Instructed Interpreted Interviewed Introduced Invented Issued

Launched Lectured Led Maintained Managed Mastered Met with Motivated Negotiated Operated Optimized Orchestrated Ordered Organized Originated Oversaw Participated Performed Planned Prepared Presented Produced Programmed Proved Provided Published Purchased Recommended Recruited Reduced Reinforced Represented

Researched Resolved Reviewed Revised Revitalized Saved Scheduled Screened Served Set up Simplified Sold Solved Standardized Steered Strengthened Structured Supervised Supported Systematized Taught Tested Trained Transformed Translated Tripled Typed Underwrote Updated Upgraded Used Won Wrote

111 Applicant Address City, ST 12345 September 22, 2010

Mathew and Patrick Rawn Two Mountain Winery 2151 Cheyne Road Zillah, WA 95953 Subject: TASTING ROOM AND WINE CLUB COORDINATOR OPENING In an advertisement on Monster.com, you indicate you a looking for a long-term relationship with someone who would like to join your family business. As a self-starter with six years sales and marketing experience, a desire to establish a career in a rural location, and who loves any dog, especially basset hounds and yellow labs, I think you’ve met your long-term match. I have enclosed my résumé, which highlights my relevant transferrable skills. I hope that my education, work history, and previous volunteer activities, which I briefly highlight below, will inspire you to invite me for an interview. I recently graduated from The University of Montana with a degree in Communication Studies. The following are relevant courses that I can draw upon to fulfill the primary goals of the position: Public Relations, Persuasion, Advanced Public Speaking, Organizational Communication, and Entrepreneurship and Communication. To reconcile accounts and manage inventory, I will draw on my Management courses in Marketing, Finance, Accounting, and Inventory Control. To stay flexible in mind, body, and spirit while lifting 40 pounds, I will utilize my skills I picked up in co-curricular yoga classes. My work experience includes two years as a part-time work telemarketer for a large cellular company, three years sales and marketing experience for a wine and cheese club gift store, and one year as a fundraiser and marketing assistant for a foundation. These experiences have prepared me for sales in a growing industry. I have learned techniques to stay motivated and, as a result, I have never missed a quarterly sales target set by my employers. I have extensive volunteer experience, which demonstrates my willingness to be a self-starter and do things without being told. If you call the Humane Society of Western Montana and speak with Jane Doe, you will learn that I have a fun, engaging, and outgoing personality. I also volunteered with Big Brothers/Big Sisters and the Zootown Arts Community Center, the latter of which put me in touch with sophisticated wine drinkers on a regular basis. I look forward to learning more about your company during an interview, which will give you an opportunity to observe my superb verbal communication skills. I can be reached by email (your.name@ymail.com), phone (000.000.0000), or Skype (SkypeUsername).Thank you for your consideration.

Sincerely,

Your Name

FIRST-NAME LAST-NAME

Chicago, IL 60657 linkedin.com/in/userhandle p******06**@gmail.com 312.6**.04**

Trilingual / Energetic International Business/ Purchasing/ Administrative Professional Looking to Impact an Organization

EDUCATION

*********** University | GPA 3.6/4.0 May 2012 B.S., International Business with emphasis in Economics

RELEVANT WORK EXPERIENCE Accounting/ Bookkeeping Assistant, ****** Restaurant, Chicago, IL July 2008-Present

Reduced redundancy through a systematic organizing of the filing system

Designed invoices and entered data in Sage Business Work and QuickBooks to integrate purchase orders and invoices for the three ****** restaurants

Reconciled financial worksheets to ensure consistent data and information reports

Negotiated and communicated with suppliers on behalf of executives, ensuring optimal pricing and positive relationships

Analyzed reports and statements to evaluate and predict price fluctuations of goods and services, optimizing monthly profitability

Performed every function of event planning for corporate events with up to 80 guests each, including scheduling and allocating resources, following-up with vendors in a fast and positive manner

Event Manager, N***** Eventos, Belo Horizonte, Brazil June 2004-Dec. 2005

Supervised technical and functional implementation of equipment installation and safety guidelines

Provided optimal customer service by using accommodative strategies when addressing customer

Promoted and marketed seasonal events to create business flow

Performed multiple assignments under pressure to consistently meet deadlines

Worked efficiently and effectively in a team and independently

SUMMARY OF PROFESSIONAL QUALIFICATIONS Analytical/Research Skills

Strong analytical thinking skills with demonstrated talent for identifying, improving and streamlining complex work processes

Working knowledge of Sage Accounting Software, QuickBooks, Microsoft Office, and Cloud Computing

Multicultural Sensitivity/Awareness

Broad international lived experience and significant coursework in diversity, intercultural communication, and second languages

Cultural literacy of the Latin America Region & Portuguese speaking nations

Bilingual in Portuguese and English/ Advanced in Spanish Customer Assurance

Excellent communication skills in greeting customers, listening, and assessing requested desires

Able to work with dissatisfied customers, settle disputes, and achieve collaborative conflict outcomes

ACTIVITIES, HONORS, AWARDS

Academic scholarships totaling $36,000 Dean’s list & Presidential awards for honors, 2008-2011

Vice President of the Accounting Club, 2009

Technology Officer of Chi Zeta, PTK, Phi Theta Kappa, honors society

Professional soccer player for the team member of the NJCAA, 2008

Name Redacted 2100 W. Hill Lane

City, TX 12345 000-000-000 ext. 2985

Name.Redacted@Email.Com _________________________________________________________________________________

Profile

Solid background in commercial insurance claims investigation, coverage analysis, and damage evaluation, with strong emphasis in arbitration, negotiation, dispute resolution and litigation management. Some experience in developing training, managing seminars and implementing courses for adjuster education.

Experience Liberty Mutual Group – Irving, TX Technical Claims Specialist, 06/11 to current

Review, analyze and process complex claims within assigned authority limits and consistent with policy and legal requirements.

Outcomes:

Plan and conduct investigations of claims to analyze and confirm coverage and to determine liability, compensability of damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners as appropriate

Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution.

Liberty Mutual Group – Irving, TX Sr. Claims Consultant, 07/07 to 06/11

Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiates settlements with claimants in accordance with policy provisions. Collaborate with insurance agents and policyholders to investigate claims and resolve claims issues. Provide technical guidance to team members. Analyze claims data to identify trending, frequency and severity of losses. Manage team in absence of Team Manager.

Outcomes:

Specialization in Commercial Trucking claims investigation, including cargo losses from March 2008- June 2011

Provide optimum service to policyholders and brokers.

Analyze claims data to identify trending, frequency, severity of losses for internal Stewardship meetings.

Investigate and negotiate fair settlements on over hundreds files a year.

Review files for claims protocol compliance and issue payments up to $75,000.00 for loss payee and $25,000.00 loss expense.

Complete 45-day case reviews to provide technical guidance and monitoring of business market protocols

Thorough knowledge of claims investigation techniques as well as the medical and legal aspects of a claim.

Bravo Awards Recipient for contributions to the success of the Dedicated Trucking Unit

Page 1 of 2

Liberty Mutual – Irving, TX Claims Case Manager, 3/00 to 7/07

Analyzed claims to determine extent of company's liability, and make approval or denial decisions and negotiate settlements with claimants/attorneys in accordance with policy provisions. Worked directly with customers to resolve claims issued and complete liability investigations.

Outcomes:

Organized and presented claims reviews to Commercial Market policyholders

Developed a strong understanding of insurance policies and litigation management and state insurance regulation.

Developed and presented topics regarding arbitration and negotiation training for the AL Business Market Claims

Developed and presented course material on Cross Cultural Communication and Dispute Resolution

Implemented use of property damage releases to limit additional loss exposure.

Bravo Awards recipient for contributions to claims team and office.

Other relevant experience Arbiter, Arbitration Forums, 12/06 to current

Certified arbiter in property, med pay, special, and auto subrogation

Work as third party neutral to resolve insurance subrogation disputes

Utilize claims and legal knowledge to make decisions and arbitration judgments Mediator, Arbitrator, ADR Consultant, 10/06 to current

Work as a third party neutral to assist disputants in resolving their claims against each other

Conducted over 43 mediations and negotiations at Southern Methodist University Center for Dispute Resolution

Completed over 160 hours of training in mediation, arbitration and negotiation

Completed course work in team building and executive coaching and dispute systems design for corporations

Public speaker regarding Conflict Management and Alternative Dispute Resolution

Education Southern Methodist University – Dallas, TX Master of Arts, Dispute Resolution University of Wyoming – Laramie, WY Bachelor of Arts, Criminal Justice Bachelor of Arts, Humanities/Fine Arts

Memberships

Southwestern Conflict Resolution Network World Affairs Council, Member American Bar Association, Section for Dispute Resolution

Prof. License

Property & Casualty Adjuster Texas Certified Mediator Certified Life Coach

Page 2 of 2

LinkedIn: tinyulrgoeshere (000) 000.0000

Skype: Name1234 name@someemail.com

Employment History

2007 – 2010 Resident Advisor Colorado Mesa University Grand Junction, CO

2007 – 2010 Project Assistant (Summer) McLane Temple, TX

2004 – 2007 Owner M.C. Mobile Entertainment Park City, UT

2003 – 2007 Shift Manager McDonald’s Park City, UT

Education

Colorado Mesa University – Grand Junction, CO December 2010

Bachelor of Business Administration: Hospitality Management, GPA: 3.98

Considerable coursework in communication

Areas of Effectiveness and Transferable Skills

Sales / Management

Performed every function of small business management, including writing a business plan,

persuading a bank for a $6000 loan, forecasting sales, budgeting, and marketing. Sold business for

substantial profit.

Mastered the art of upselling and cross-selling while working for McDonald’s. Completed two levels

of the official McDonald’s management training program in Denver, Colorado.

Planned and implemented social, recreational, cultural, and educational programming for over 140

residents while overseeing employees and a facility budget; as well as policy enforcement, conflict

resolution, and diversity issues in a college residential facility.

Collected over $400,000 in overdue payments from the Army/Air Force Exchange Services and

facilitated order delivery for Yum! Brands (Taco Bell, Pizza Hut, KFC) while working for McLane

as a temporary, summer employee.

Organizing / Planning

Balanced courses, co-curricular activities, full-time employment, and personal wellness to graduate

in seven semesters with a 3.98 GPA.

Scheduled events, coordinated activities, and delegated responsibility for a successful bicycle rodeo

and helmet awareness campaign for children in Fruita, Colorado.

Participated in the planning, development, and implementation of a large, regional conference for the

Intermountain Affiliate of Colleges and University Residence Halls.

Communication / Public Relations

Designed, coded (using CSS), and optimized multiple websites for three small businesses.

Produced and distributed press releases, brochures, cards, posters, and social media messages as part

of an integrated marketing campaign for a new venture.

Completed numerous college speech courses, specifically in public speaking, marketing

communication, and conflict resolution.

Presented numerous leadership and management workshops to various organizations; was awarded

overall best presenter for work at regional and national conferences.

Current Volunteer Work: Big Brothers Big Sisters; Humane Society

Name Redacted

Name Redacted 1110 S** B*** Blvd. #6** | Denton, TX 76205

email: k**********m@gmail.com | ph: 214.000.0000

Education

University of North Texas B.A., History & Political Science December 2009 A.A.S., A.A., UNIX & Liberal Arts August 2007

Employment History

2010 - Current Information Security Analyst PepsiCo Plano, TX 1998 - 2009 Regional IT Support Analyst STMicroelectronics Carrollton, TX 1995 – 1998 Reservation Sales Agent Hilton Reservations Addison, TX

Relevant Skills & Knowledge

Advising

Delivered over 100 training sessions for team members on job functions and new procedures at three major corporations

Performed numerous one-on-one performance review sessions as a team leader at Hilton

Provided consulting services to over 50 ST locations in four countries, during an extensive email migration, which included developing procedures, explaining processes, and training end-users

Experience advising colleagues and end-users on how to resolve complex issues related to day-to-day and long-term work plans

Communication

Wrote numerous technical documents specifically related to training and end-user documention

Demonstrated active listening and problem solving skills by providing custom solutions to individuals’ needs, while working as a lead reservation sales agent and Help Desk Analyst; receiving numerous awards from management and customers

Produced and delivered plans to migrate over 3000 users to a new email system

Completed over 700 hours of continuing education to improve advisory communication, including cross culture training, conflict management, project management, and administration

Organization

Proficiency in prioritizing tasks by utilizing tracking software and analytic processes

Proficient in Microsoft Office and other productivity software

Skilled in managing high-volume workloads in deadline-driven environments, as demonstrated by completing multiple projects at ST Microelectronics

Other Transferrable Skills & Knowledge

Experience in creating and maintaining electronic communications (e.g., web pages and brochures) for information distribution

Completed over 600 hours of training in computer systems and administration

Former Vice President of a large student-based organization in Dallas County, member of Pi Alpha Theta, and member of Pi Sigma Alpha