UMHS Support Services 2012 Program of the Year: Quality & Safety website

Vinita Bahl, DMD, MPP and Kara Gavin, MSOn behalf of “Team Transparency” - Feb. 11, 2013

Why create a Quality & Safety Site?

• Demonstrate our commitment to providing patients with high-quality, safe care

• Lead or keep pace with peer institutions as the industry becomes more transparent

• Provide more information than what’s on other sites (USNews, CMS, TJC, Leapfrog, Consumer Reports, MHA)

• Be ahead of the curve in the national shift toward pay-for-performance

• Make it easy for patients & referring physicians to use quality & safety data in choosing providers

Internal

Faculty & Staff

External

Patients & Families

Third-Party Payers & Referring

MDs

News Media & Industry

Audiences and Objectives

• Communicate quality of care & safety performance

• Inform and influence health care decision-making of consumers, referrers, payers and purchasers

• Satisfy third-party payer requirements for quality measurement and reporting

• Internal awareness of performance

• Drive quality improvement through public accountability

Best Practice Principles

• Relevant content• Straightforward• Easy to understand• Current and regularly updated

Patient Centered

• Publish data regardless of performance• Integrity in design• Meaningful benchmarks

Honest

• Reputable data sources• Scientifically sound data definitions• Valid and transparent measurement methods

Reliable

Adapted from Northwestern Memorial Hospital presentation, 14th Annual Healthcare Internet Conference, November 2010

We evaluated numerous websites from institutions across the U.S. when preparing to build our site

Progress to date

• Launched April 2011: www.uofmhealth.org/quality

• 2,000 - 4,000 page views/month• Nearly 1 in 3 users are on UMHS computers• Well-received by patients, Regents, faculty/staff• Cited on national health blog & regional media• Prominent links and “ads” on UofMHealth.org,

on med.umich.edu, and Internal Home Page• Mentioned every time we get a quality award

Anatomy of a page

Easy-to-understand introduction Charts

or graphs showing UMHS vs. bench-mark or goalClick to see more details

Index of all reportsTabs for more data on this topicFeed-back link

What’s on the site?

Patient Safety measuresPatient Safety CultureHand WashingRadiology ServicesBlood Clots

Patient RatingsInpatientOutpatientEmergency

Quality partnershipsImprovement ExamplesRecognitions received for qualityVideo greeting: Dr. Campbell

Children’s CareVolume, process & some outcomes data for:Intensive Care

Pediatric Intensive CarePediatric Cardio-thoracic ICU Newborn ICULung ConditionsAsthmaTransplantHeart TransplantKidney TransplantLiver TransplantPediatric Trauma

What’s on the site? Adult care

Volume, process & some outcomes data for:Cancer Care

Esophageal CancerProstate Cancer

DiabetesIntensive Care

Critical Care MedicineSurgical Intensive Care

Heart CareAngioplasty and StentsCoronary Artery DiseaseHeart AttackHeart FailureHeart OperationsHeart BypassAortic Valve OperationsMitral Valve Operations

Lung ConditionsAsthmaPneumonia

Orthopaedic Surgery

Hip/Knee Replacement

TransplantHeart TransplantKidney TransplantLiver Transplant

What’s coming next?

• Add more data: – OB/Gyn, Ophthalmology, Congenital heart– All clinical departments expected to contribute data

• Steps to improve search visibility• Improved mobile viewing options• Additional linking within UofMHealth.org (100,000+

monthly visitors)• Further search engine optimization• More improvement stories, awards• Response to feedback from URAC-Leapfrog

“Team Transparency”

PACE*• Vinita Bahl• Gail Sinwell• Barb Chapman• Ed Karls• Megan

Winningham• Glenn Ogletree

PRMC• Kara Gavin• Geoff O’Connor• Sam Jessie• Chris Africa• Jennifer

Matthews

Alumni• Safia

Al-Kharsa, Admin. Fellow

• Cathy Mellett, PRMC

• Jean Eggertsen Lee, PRMC

*Performance Assessment and Clinical Effectiveness - formerly CIDSS