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1 UMass Lowell New Arrival - Beginner’s Guide 1. Campus Map 2. Important Offices to Assist with Arrival Needs 3. Important Contact Information/Phone #’s 4. Transportation 5. Setting Up Banking, Electricity, Telephone Service, Gas Service, etc. 6. Shopping, Restaurant & Ethnic Stores 7. UML Recreation Center (Rec Ctr), Costello Gym (Pool) Revised July 31, 2013

UMass Lowell New Arrival - Beginner’s Guide...1 UMass Lowell New Arrival - Beginner’s Guide 1. Campus Map 2. Important Offices to Assist with Arrival Needs 3. Important Contact

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Page 1: UMass Lowell New Arrival - Beginner’s Guide...1 UMass Lowell New Arrival - Beginner’s Guide 1. Campus Map 2. Important Offices to Assist with Arrival Needs 3. Important Contact

1

UMass Lowell

New Arrival - Beginner’s Guide

1. Campus Map

2. Important Offices to Assist with Arrival Needs

3. Important Contact Information/Phone #’s

4. Transportation

5. Setting Up Banking, Electricity, Telephone Service, Gas

Service, etc.

6. Shopping, Restaurant & Ethnic Stores

7. UML Recreation Center (Rec Ctr), Costello Gym (Pool)

Revised July 31, 2013

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IMPORTANT OFFICES TO ASSIST WITH ARRIVAL NEEDS

1. International Students & Scholars Office (ISSO)

Dugan Hall, Room 203, South Campus

978-934-2383 - [email protected]

www.facebook.com/umlowellisso

www.twitter.com/umlowellisso

Drop-In Advising Hours: Mondays 2pm-4pm; Tues, Weds, Thurs 10am-Noon (No Appt.

Necessary during the Advising Hours. You may Call or Drop In.)

2. Office of the Registrar

If you need assistance with your course selection, please contact the Graduate Coordinator for your department, or if

you are an undergraduate student, contact the academic department chair.

Refer to this list for contact information on Graduate Coordinators,

http://www.uml.edu/Grad/coordinators.aspx.

Contact Information for Registrar’s Office. They assist all students with registration questions

Dugan Hall, Room 101, South Campus

978-934-2550 - [email protected]

Please refer to the registrar’s website for a copy of the Academic Calendars for upcoming semester. Also visit the

Registrar’s Office website for more detailed information. http://www.uml.edu/registrar/

3. Obtain a UMass Lowell ID – Office of, http://www.uml.edu/UCAPS/

UCard, Access and Parking Services (UCAPS) is located at:

University Crossing Suite 190,

220 Pawtucket Street, Lowell, MA 01854

Phone: 978-934-2800 Email: [email protected]

Office Hours: Monday – Friday, 8:30am – 5:00pm

Don’t forget! You will need your passport as well as proof that you have registered full-time for the upcoming

semester in order to obtain a UMass Lowell ID

4. Trouble with e-mail or ISIS?

Contact the UMass Lowell IT HELP DESK at 978-934-4357 or [email protected] or visit them on

First floor of Olson Hall

North Campus

or in their satellite location at O’Leary Library on South Campus

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Important Contact Information/Phone #’s

Category Department Contact No. Email

Emergency

Campus Police

www.uml.edu/police/

Emergency: 978-934-2911 [email protected]

Crime line:978-934-4213

Routine Call: 978-934-2398

Student Health Services

www.uml.edu/student-

services/health/ 978-934-4991

[email protected]

Counseling Center

www.uml.edu/student-

services/counseling/ 978-934-4331

[email protected]

International Students &

Scholars Office

www.uml.edu/isso/ 978-934-2383

[email protected]

Employment/Taxes

Human Resources

www.uml.edu/hr/ 978-934-3560

[email protected]

Foreign Taxation/Tax Treaty

Questions 978-934-3539

[email protected]

(Payroll & International Tax

Specialist)

Graduate Matters For Graduate Student

Inquiries/GSA Inquiries 978-934-2173

[email protected]

(Director, Graduate Administration &

Admissions)

Registration & Academic

issues

The Registrar’s Office

www.uml.edu/registrar/ 978-934-2550

[email protected]

Billing or tuition/fees

Student Financial Services

www.uml.edu/Tuition-fees/ 978-934-3570

[email protected]

On-Campus housing & UML's

student conduct code On-Campus Housing 978-934-5160 [email protected]

Student Admissions

Graduate Administration &

Admissions Office

www.uml.edu/grad/

978-934-2390 [email protected]

Undergraduate Admissions

Office

www.uml.edu/admissions/

978-934-3931 [email protected]

Navitas Pathway Admissions 978-934-1942 [email protected]

E-Mail (including

setup/password) or ISIS

questions

UMass Lowell Help Desk

www.uml.edu/it

978-934-4357

[email protected]

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TRANSPORTATION

UML TRANSPORTATION SERVICES,

http://www.uml.edu/student-services/Transportation_Services/default.html

UML shuttle bus service runs Monday - Friday during the academic semester.

Evening shuttle service runs

Sunday - Wednesday until 2:00AM

Thursday - Saturday until 2:30AM

(Please call for service after 1 a.m.)

Weekend Trips to Drum Hill Shopping Plaza,

Saturdays and Sundays

Some of the stores at Drum Hill Plaza include: Wal-Mart, The Paper Store, A Grocery Store, banks, restaurants, etc.

These schedules are current as of today, but do change frequently. Be sure to check the website often to capture

changes.

North Campus Bus Stop Relocation:

The bus stop on North Campus for Blue Line, Yellow North, and 1001 North, will stop on the Alumni Hall side of

University Ave. after 2 p.m., each day.

All other lines will utilize the Alumni Hall side of University Ave. from 7 a.m. to 7 p.m. Monday - Friday.

Hours of Operations Monday - Friday

7:00 a.m. - 6:00 p.m.

**Note: In the event the University is closed, no transportation services will be provided.

Office Hours:

Monday - Friday

9:00 a.m. - 5:00 p.m.

Where do the UML Shuttle lines go?

1001Pawtucket Blvd. North: 1001 Pawtucket Blvd. to North Campus (7 a.m. - 6:30 p.m)

1001 Pawtucket Blvd South: 1001 Pawtucket Blvd. to South Campus (7 a.m. - 6:30 p.m)

Blue Line: North, School Street, and South

Departs every 10 minutes

Red Line: East, Salem Parking Lot and South

Departs every 15 minutes from North & South

Green North: East Meadow Lane, Pleasant St., and North

Green South: East Meadow Lane, Moody Street, Salem St. and South

Yellow North: (Improved for Spring 2011) Inn & Conference Center, Aiken Street, and North.

Departs every 10 minutes from Inn & Conference Center and North

Departs Inn & Conference Center on the 10's

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Departs North on the 5's

Yellow South: Inn & Conference Center and South - departs every 15 minutes

Orange Line: East, Salem Street, North, Wannalancit Mills, and Aiken Street

Roadster Stops:

Aiken Street: Front of IPI building, corner Aiken and Pawtucket streets

Inn & Conference Center: front of building

North: University Avenue bus shelter

Salem Street: Lot B

South: Wilder Street bus shelter, Broadway/Riverview parking lot

Wannalancit: 600 Suffolk Street

Transportation Via Bus to Closest Shopping Centers:

1. Take Broadway Bus #6 (South Campus) or Pawtucketville Bus #7 (North Campus), inbound to Kennedy

Center Train Station, Lowell

2. From the front of Dugan Hall Bus Stop on Broadway Street, at UML South Campus,

Take outbound bus from the Kennedy Center Train Station to shopping center of choice:

Tewksbury Bus (Bus #12) goes to Rte. 38 Shopping

Stores Located on Rte. 38 in Tewksbury, MA:

Market Basket Grocery Store, Pets Plus, Donna’s Donuts, Homegoods, Walgreens, Tewksbury Paint & True Value,

Main Street Liquors, Friendly’s Ice Cream & Restaurant, Advance Auto Parts, Farm Valley Foods, Blockbuster

Video, Walmart (further down the street from this shopping Center – ask bus driver), Dollar Tree

North Chelmsford Bus to Westford Street (Bus #5) or Middlesex Street (Bus #17) goes to Drum Hill Shopping

Stores Located on Drum Hill Rd. Lowell, MA:

Walmart, Payless Shoes, Dunkin Donuts, Radioshack, Sears, Carvel Ice Cream & Bakery, GameStop, FedEx,

Autozone, I Party, Sherwin Williams Paint & Wallpaper, Small World Communications, Starbucks, Panera, Moe’s

Southwest Grill, D’Angelos, Damien’s Dancewear, Applebees, Verizon Wireless, McDonald’s, Mattress Giant,

Taylor Rental, Annie’s Bookstore, Bank of America ATM, Paper Store, CVS/Pharmacy, Market Basket Grocery

Store, etc.

Burlington/Lahey Bus (Bus #14) will go to Burlington Mall ‘http://www.simon.com/mall/?id=146’

3. Lowell Regional Transit Authority, ‘http://www.lrta.com/index.html’, for additional transportation

information

Transportation Via Train from UML:

1. Take Broadway Bus #6 (South Campus) or Pawtucketville Bus #7 (North Campus), inbound to Kennedy

Center Train Station, Lowell

2. Train ticket may be purchased at the front desk to the left when you enter the station

3. Train goes inbound to North Station Boston, MA stopping at North Billerica, Haverhill, Wilmington,

Anderson/Woburn, Mishawum, Winchester Center, Wedgemere, & West Medford

4. Visit the website at ‘www.mbta.com’

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Transportation Via Bus to Social Security Office:

1. Take Broadway Bus #6 (South Campus) or Pawtucketville Bus #7 (North Campus), inbound to Kennedy

Center Train Station, Lowell

2. Take Downtown Circulator Outbound Bus (Bus #9) to downtown Lowell

3. Bus drops off at Lowell District Court

4. Walk to the end of the road with the Lowell District Court on your right hand side to Warren Street

5. Social Security Office is located at 151 Warren St., .16 miles from Lowell District Court

SETTING UP BANKING, ELECTRICITY,

TELEPHONE SERVICE, GAS SERVICE, ETC.

Acceptable Forms of Identification when you are new to the US: As a general rule, you need to present two forms of identification to set up any of the above. In the U.S., it is

common for companies to ask for a Social Security # or a Driver’s License. Since most of you will not have these

immediately upon entering the U.S., you may want to present the following:

(The International Students & Scholars Office is always willing to write you a letter when necessary and to speak to

a utility company on your behalf.)

Passport

Credit Card

If no credit card available, you may also use your UMass Lowell ID along with your passport

Students may also want to show their Admissions Letter

Visiting Scholars may want to present their UMass Lowell Invitation Letter

Refer to the table below for contact information for the companies that provide the various services. For more

information, visit their websites.

Service Name of

Company Contact No. Website

Electricity and Gas National Grid

978-725-1000

(Toll-free # is 1-800-

322-3223)

www.nationalgridus.com

Electricity N*Star 1-800-592-2000 http://nstar.com/residential/

Telephone, internet and

cable television

Comcast 1-800-934-6489 http://www.comcast.com

Verizon 1-800-870-9999 http://www.verizon.com

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Setting up Bank Accounts: One of the first things that you will need to do when you arrive in the area is to open a bank account. There are

many banks in the Lowell area, some of which offer special student accounts. Information about banking services

can be obtained from bank staff at the branch offices. In addition to the banks listed in the table, you can also go to

the Greater Lowell Chamber of Commerce website and search for additional local banks at

‘http://www.glcc.biz/Members_Cat.aspx?CAT=33’

To open a bank account, you will need:

Passport

UML ID number or proof of enrollment

Foreign address

Local address

Your deposit (a sum of money required to open the account)

When you open your bank account, make sure to ask any questions you may have about purchasing and payment

protocol in the US. Also, have them clarify all fees and rates they may charge for certain transactions. For example,

most banks will charge a fee for use of non-bank ATMs.

Note that some businesses prefer certain methods of payment over others and may restrict what they accept from

their customers. Methods of acceptable payment in the US include:

Cash

Credit or debit card (e.g. Visa, Discover, Mastercard)

Check

Money Order

Note: You do not need to have a Social Security # to open a bank account. Until you obtain a Social Security #,

you simply need to complete Form W-8 at the bank which will be provided by the bank.

The following local bank listings and locations are suggestions only. Visit their respective websites for more

information.

Name of Bank Contact No. Website Locations

Bank of America (There is

a Bank of America ATM

on every campus.)

1-800-432-1000 http://www.bankofamerica.com 501 Bridge Street, Lowell,

MA 01850

199 Plain Street, Lowell, MA

01852

CitiBank

http://www.citibank.com/us/d.htm ATM Locations

7-Eleven, Inc., 64 Mammoth

Road, Lowell, MA 01854

7-Eleven, Inc., 55

Chelmsford Street, Lowell,

MA 01851

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Lowell Co-Operative

Bank 978-458-4598 http://www.lowellcoop.com

18 Hurd Street, Lowell, MA

01852

978-458-6351 http://www.sovereignbank.com 794 Rogers Street, Lowell,

MA 01852

978-458-4065 489 Merrimack Street,

Lowell, MA 01852

Credit cards are widely used in the US. You may receive offers from banks, stores or in the mail to apply for one.

Although they are convenient, they do come with some costs, which include interest rates and fees attached for late

payment. Make sure you carefully read all terms of agreement and verify all details before accepting any offers. You

have the right to refuse any offer you do not want or are unsure about.

Phone Companies in the Area

Name of Phone company Contact No. Locations

Verizon Wireless 603-888-5240

Pheasant Lane Mall

310 Daniel Webster Highway

Nashua NH 03060

Sprint Chelmsford: 978-710-5558

Nashua: 603-557-4761

Chelmsford:

105 Drum Hill Road

Chelmsford, MA 01824

Nashua:

310 Daniel Webster Highway

Nashua NH 03060

T-Mobile 978-453-7836 495 Chelmsford St.

Lowell, MA 01851

AT & T 978-441-9700

978-446-2661

262 Merrimack Street

Lowell, MA 01852

111 Drum Hill Road

Chelmsford, MA 01824

I Wireless 978-454-5900 153 Central St.

Lowell, MA 01852

Mail – Post Offices:

The U.S. Post Office most convenient to the campus is listed below (it is close to the UMass Lowell Athletics

Facility/Tsongas Arena on East Campus) and reachable by campus shuttle:

155 Father Morissette Boulevard,

Lowell 978-934-0997

Opened 7:30am – 5:30pm on Monday – Friday

Saturday – 7:30 – 2:00pm

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Things to Remember:

Be sure to put your name on the mail box of your new apartment

Every time you move, provide the International Students & Scholars Office with new address

Complete a Change of Address card at the Post Office. It will cost $1. You can do this in person or on-line

through a credit card payment, as per information below.

The US Postal Service official website is, ‘http://www.usps.com/’

You can take care of many postal service transactions at above site, including changing your address on-line by

paying a $1 fee through credit card. Check the section of “All Products & Services” section of their website for a

list of all on-line services.

Calling Cards:

Prepaid calling cards are an inexpensive way to call overseas and can be used with a payphone, cell phone or

landline. Calling cards are available at many locations in the United States, including convenience and discount

department stores.

One of the most student recommended calling card companies is ‘http://www.nobelcom.com’. You can purchase a

prepaid calling card from the United States to over 200 countries worldwide.

You can also purchase a calling card plan from one of the telephone companies. The issuing company bills you at a

later date. Some major credit card companies will offer a calling card option when you apply. To apply for a calling

card, call any of the telephone companies listed in the phone book. The major companies are AT&T (1-800-222-

0300); MCI (1-800-950-5555); and Sprint (1-800-877-7746).

Shopping, Restaurant & Ethnic Stores

Shopping Information

Some of the following are not reachable by public transportation

Store Category Store Name Location Contact No.

Used Furniture

Stores

Angel's Above Thrift Shop 99 Mammoth Rd., Lowell 978-452-4833

L&N New & Used Furniture 604 Middlesex St., Lowell 978-323-4455

Fi Office Inc 122 Western Ave., Lowell 978-275 6465

Shopping-

Furniture and

Housewares

Wal-Mart 66 Drum Hill Rd, Chelmsford, MA 978-459-6366

Bed, Bath & Beyond Burlington Gateway Shopping Ctr. 3

Abbott Park Burlington, MA 781-272-4588

Macy’s 1300 Middlesex Turnpike Burlington

Mall Burlington, MA 781-272-6000

Drugstores

CVS Pharmacy

1815 Middlesex Street Lowell, MA 978-458-4621

35 Merrimack St Lowell, MA 978-454-1000

Walgreens 54 Plain St Lowell, MA 978-453-3640

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1161 Bridge St. Lowell, MA 978-453-0820

Supermarkets

La Utuadena Market 11 Concord St Lowell, MA 978-459-4440

Penh Market 179 Chelmsford St Lowell, MA 978-452-5852

That Luang Market 1126 Middlesex Ave Lowell, MA 978-452-6940

Market Basket

11 Wood Street (Broadway Street)

Lowell, MA 978-458-8015

331 Fletcher Street Lowell, MA 978-458-6952

1201 Bridge Street Lowell, MA 978-454-0361

Hannaford Supermarket 66-2 Drum Hill Shopping Center

Chelmsford, MA 978-459-9304

Battambang Supermarket 125 Church St Lowell, MA 978-454-1128

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Cuisine/ethnicity type Restaurant/Store Name Location

Indian Restaurants

Indian Kitchen 24 Pleasant Street Dracut, MA 01826

Udupi Bhavan 1717 Middlesex St. Lowell, MA 01850

Priya Cuisine 1270 Westford St. Lowell, MA 01851

Indian Store East West Foods 1717 Middlesex St. Lowell, MA 01851

Chinese Restaurants

New Great Taste 24 Gorham Street Lowell, MA 01852

Dragon Kitchen 24 Pleasant St Dracut, MA 01826

Eggroll Café 110 University Ave Lowell, MA 01854

Mandarin Lowell 1590 Middlesex St Lowell, MA 01851

Cambodian Restaurants Tepthida Khmer 115 Chelmsford St Lowell, MA 01851

Vietnamese Restaurants Viet Thai 368 Merrimack St Lowell, MA 01852

Greek Restaurant Athenian Corner 207 Market St Lowell, MA 01852

UMass Lowell Recreation Center (Rec Ctr) & Costello Gym (Pool) All international students and scholars are eligible to use the campus Rec Centers.

Campus Recreation Center Costello Gym

100 Pawtucket Street 1 University Avenue

978-934-2348 978-934-2132

Lowell, MA 01854

http://www.uml.edu/CampusRecreation/default.aspx

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