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uktradeinfo Web Survey 2013-14 Results. Published: April 2014. Summary. The survey was open from 29 November 2013 to 17 January 2014 It aimed to obtain a better understanding of site user experience and opinion 91 site users responded: 39% said they used trade data products - PowerPoint PPT Presentation
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uktradeinfo Web Survey 2013-14 Results
Published: April 2014
| 2Protective marking – Official April 2014
Summary
• The survey was open from 29 November 2013 to 17 January 2014• It aimed to obtain a better understanding of site user experience and opinion
• 91 site users responded:
• 39% said they used trade data products
• 27% said they used commodity code information and tools
• 22% said they used Intrastat guidance
• 20% said they used it for news updates
• 8% said they used Importers Details
• 8% said they used Exchange Rates
• 28% stated they used both uktradeinfo and GOV.UK for Intrastat guidance
• Detailed results appear in the following slides
| 3Protective marking – Official April 2014
How satisfied are you with your visits to uktradeinfo?
• 27% are very satisfied
• 52% are satisfied
• 15% are neither satisfied nor dissatisfied
• 4% are dissatisfied
• 1% are very dissatisfied
• 1% don’t know
Responses
0% 10% 20% 30% 40% 50% 60%
Very satisfied
Satisfied
Neither satisfied nordissatisfied
Dissatisified
Very dissatisfied
| 4Protective marking – Official April 2014
Tell us how you rate your usual visit experience
• 33% get everything they want
• 47% get most of what they want
• 19% get some of what they want
• 1% get none of what they want
Responses
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
I get everything I want
I get most of what I want
I get some of what Iwant
I get none of what Iwant
| 5Protective marking – Official April 2014
How do you rate the site for ease of use?
• 21% very good
• 52% good
• 21% neither good nor bad
• 3% poor
• 3% very poor
Responses
0% 10% 20% 30% 40% 50% 60%
Very good
Good
Neither good nor bad
Poor
Very poor
| 6Protective marking – Official April 2014
How do you rate the site for design?
• 16% very good
• 53% good
• 28% neither good nor bad
• 2% poor
• 0% very poor
Responses
0% 10% 20% 30% 40% 50% 60%
Very good
Good
Neither good nor bad
Poor
Very poor
| 7Protective marking – Official April 2014
How do you rate the site for ease of finding information, products and services, including site search?
• 9% very good
• 53% good
• 26% neither good nor bad
• 9% poor
• 3% very poor
Responses
0% 10% 20% 30% 40% 50% 60%
Very good
Good
Neither good nor bad
Poor
Very poor
| 8Protective marking – Official April 2014
How do you rate the site for quality and accuracy of content (editorial quality)?
• 24% very good
• 56% good
• 19% neither good nor bad
• 1% poor
• 0% very poor
Responses
0% 10% 20% 30% 40% 50% 60%
Very good
Good
Neither good nor bad
Poor
Very poor
| 9Protective marking – Official April 2014
Are you satisfied with the following products / services?
Respondents who stated they used the specific products/services answered:
• Alert Service: 96% satisfied, 4% dissatisfied
• Build Your Own Tables: 50% satisfied, 50% dissatisfied
• Customer Service Support: 90% satisfied, 10% dissatisfied
• Data Downloads: 81% satisfied, 19% dissatisfied
• Exchange Rates: 93% satisfied, 7% dissatisfied
• Intrastat Classification Nomenclature (ICN): 93% satisfied, 7% dissatisfied
• Importers Details: 85% satisfied, 15% dissatisfied
• Site Search: 89% satisfied, 11% dissatisfied
| 10Protective marking – Official April 2014
If you could change or introduce one thing?
51% of survey respondents were either happy, or did not comment.
Suggestions made can be summarised as:
• Speed up the interactive data tables
• Make bulk data extraction easier
• Combine EU and Non-EU data presentation in the interactive data tables
• Improve interactive functionality e.g. reversible field order, menus, year to date
• Publish more data
• Reduce the Intrastat Classification Nomenclature and don’t change codes
• Add Volumes 1 & 2 of the Tariff
• Publish and update more Public Notices including VAT
| 11Protective marking – Official April 2014
Next Steps
• Some respondents provided email addresses and have been contacted to answer queries raised, or to explore their opinions and ideas more fully
• Further Information relating to queries raised can be read at: https://www.uktradeinfo.com/AboutUs/Documents/Responses_201314.doc
• Some suggestions cannot be pursued as they are beyond the control of the uktradeinfo team (e.g. the ICN is determined by the EU Combined Nomenclature)
• Improved ‘Help’ content is being prepared for publication shortly, including new YouTube tutorials for building interactive data tables
• User comments and suggestions are influencing site enhancements for 2014-15 (e.g. support for the IE6 browser is being withdrawn, to allow software upgrade which will improve interactive database functionality)
| 12Protective marking – Official April 2014
Your Views Still Required!
We will run another web survey toward the end of 2014-15.
In the meantime, your views are always welcome and you can give us your feedback in a number of ways:
uktradeinfo Customer Feedback Form
Email us at: [email protected]
Email HMRC National Statistics Producers
Join the Business & Trade Statistics community at StatsUserNet
Or use the individual page feedback links at the bottom of all uktradeinfo pages.
THANK YOU