UKOLN is supported by:

Delivering (e-)services to the community : who, what, where, when, how?

Dr Liz Lyon, UKOLN, University of Bath, UK

SWMLAC ICT Masterclass

Taunton, July 2005.

www.bath.ac.uk

a centre of expertise in digital information management

www.ukoln.ac.uk

                                                             

A mix of review, hot news and reflection…..

                                                             

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User

Client

StakeholderCustomer

Consumer

Who is your Audience ?

                                                             

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Different services• Libraries, museums, archives

– Cultural roots?

• Resources– Physical & digital– Digitised and born digital– Complex objects – Collections– Format types– Uniqueness or mass market

• Contexts– Learning– Research– Leisure– Business– ?

                                                             

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Different services Different audiences• Libraries, museums, archives

– Cultural roots?

• Resources– Physical & digital– Digitised and born digital– Complex objects – Collections– Format types– Uniqueness or mass market

• Contexts– Learning– Research– Leisure– Business– ?

• Level of user experience– Novice or experienced

• Cognitive styles– Use of visuals over text

• Presentation & visualisation– Provide context

• Design– Use of colour, graphics,

animations, interactivity

• Degree of personalisation– Amazon “Your Store”

• Applications and tools– Finding aids, Google?– Browse, item search

• Access and geography – Local, region, UK, global

                                                             

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Globalisation of services

                                                             

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Source: Ofcom Communications Market 2005

Published 13 July

                                                             

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Source: Ofcom Communications Market 2005

Published 13 July

                                                             

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Review of Session 1

1. Access, communications and collaboration

2. Paradigm shifts and innovation

3. Cross-sectoral frameworks and integration

4. Resources, services and interoperability

5. Digital preservation, curation & sustainability

6. Consumers, audiences and personalisation

                                                             

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How will the way you collaborate with

your users and colleagues change?

The results are the first from climateprediction.net, a project that harnesses the world's desktop computers to predict climate change. More than 90,000 people have downloaded software that uses the spare capacity of their computers to run global climate simulations.

                                                             

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How will these innovative approaches change the cultural heritage sector?

                                                             

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Collaborative technologies• Email discussion lists• Instant Messaging• Wiki• Forum software• Access Grid• Teleconference• Video-conference• Voice over IP (VoIP) Internet Telephony• Blog• Podcasting

                                                             

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Have you considered podcasting information to your users?

                                                             

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What level of service integration has your organisation achieved??

                                                             

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Can I discover, locate & access your digital resources and re-use them in my e-learning courses? Interoperability?

                                                             

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http://del.icio.us/

                                                             

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http://www.flickr.com/

                                                             

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BBC Creative Archive launch May 2005

                                                             

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http://creativearchive.bbc.co.uk/

                                                             

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http://creativecommons.org/

                                                             

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Will I be able to access your digital collections in 5 years time?

Sustainability?

                                                             

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MLA Digital Preservation in the Regions Report

• Dec 2004 - March 2005• NEMLAC & MLA West Midlands• Survey + 2 regional seminars• Part of a national assessment of need by

Digital Preservation Coalition (DPC)• Funded by MLA• Key findings• 14 action points• http://www.mla.gov.uk/documents/mla_dpc_survey.pdf

                                                             

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Key findings• Embed in corporate planning & strategic thinking• Part of the whole process of dealing with digital

materials• Bulk of activity around digitising collections not born

digital material• No long term funding provided.• Specific areas of significant risk• Anticipated lifespan?• Digitised : born digital relationship?• More awareness-raising needed• Help needed: training, procurement, support

networks, resources.

                                                             

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Action points

• Embed in your planning process• Regional agencies to provide better

support to MLAs• MLA & DPC to strengthen central support• All to enable better policy & strategic

management• Rationalisation of provision of long term

management for both digitised and born digital material.

                                                             

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For later use? In use now (and the future)

Data preservation Data curation

Static? Dynamic

“maintaining and adding value to a trusted body of digital information for current and future use”

Actively managedPassive?

Digital preservation and/or curation???

                                                             

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Some sources of information• Digital Preservation Coalition

http://www.dpconline.org/graphics/index.html

• Digital Curation Centre

http://www.dcc.ac.uk

• UKOLN Preservation pages

http://www.ukoln.ac.uk/preservation/

• ERPANET

http://www.erpanet.org/

Digital Curation Centre

                                                             

Personalisation? How will your services fit my

needs?

                                                             

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Martini environment: any time, any place, anywhere……..

                                                             

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SWMLAC ICT Masterclass July 2005 3324 Hour Museum