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UKAS Customer Satisfaction Survey
Q1 2012 results
How satisfied are you with UKAS’ overall service to your organisation over the last year?
Series1
27%
59%
12%
2%
Very satisfied SatisfiedDissatisfied Very dissatisfied
In the experience of your organisation how does last year's service compare with the previous year?
Series1
4%
27%
61%
8%0%
Strongly improved Improved No changeWorsened Strongly worsened
Over the last twelve months, how satisfied are you that UKAS understood your business needs?
Series1
36%
54%
8%2%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS staff were easy to make contact with?
Series1
42% 44%
12%
2%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS generally responded to your needs in a timely manner?
Series1
38%42%
16%
4%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS handled your pre-visit arrangements well?
Series1
35%
59%
6%0%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that your assessment team prepared well for your visit?
Series1
41%
53%
6%0%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that your assessment team conducted visits well?
Series1
56%
40%
2% 2%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that your assessment team had the right skills and knowledge?
Series1
54%
42%
2% 2%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that your assessment team had the right attitude?
Series1
56%
40%
2% 2%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that the application of the accreditation requirements was consistent
with the previous year?
Series1
39%
53%
6%2%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS handled your improvement actions promptly?
Series1
33%
55%
8%4%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS handles your technical enquiries well?
Series1
42%45%
13%
0%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied that UKAS handled your administrative enquiries well?
Series1
33%
56%
9%2%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfies are you that UKAS handled your invoicing and related enquiries throughout the
year conveniently and efficiently?
Series1
22%
68%
6% 4%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied that UKAS handled your extension to scope requests promptly?
Series1
55%
24%
15%
6%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS was effective in promoting awareness of accreditation and of the
UKAS brand?
Series1
28%
70%
2% 0%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Reflecting on the last 12 months' experience of dealing with UKAS, how satisfied are you that UKAS provided value for
money?
Series1
10%
61%
27%
2%
Very satisfied SatisfiedDissatisfied Very dissatisfied
Thank you