Upload
duongdung
View
213
Download
0
Embed Size (px)
Citation preview
How satisfied are you with UKAS’ overall service to your
organisation over the last year?
27%
60%
7% 6%
Very satisfied Satisfied Dissatisfied Very dissatisfied
In the experience of your organisation how does last year's
service compare with the previous year?
0%
14%
68%
14%
4%
Strongly improved Improved No change
Worsened Strongly worsened
Over the last twelve months, how satisfied are you that UKAS
understood your business needs?
28%
62%
7% 3%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS
staff were easy to make contact with?
28%
55%
7% 10%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS
generally responded to your needs in a timely manner?
17%
62%
4%
17%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS
handled your pre-visit arrangements well?
28%
62%
10%
0%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that your
assessment team prepared well for your visit?
48%
52%
0% 0%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that your
assessment team conducted visits well?
55% 45%
0% 0%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that your
assessment team had the right skills and knowledge?
66%
34%
0% 0%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that your
assessment team had the right attitude?
62%
35%
3% 0%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that the
application of the accreditation requirements was consistent
with the previous year?
44%
52%
0% 4%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS
handled your improvement actions promptly?
31%
38%
20%
11%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS
handles your technical enquiries well?
36%
50%
7% 7%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied that UKAS handled
your administrative enquiries well?
25%
61%
11%
3%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfies are you that UKAS
handled your invoicing and related enquiries throughout the
year conveniently and efficiently?
27%
71%
4% 4%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied that UKAS handled
your extension to scope requests promptly?
22%
56%
5%
17%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Over the last twelve months, how satisfied are you that UKAS
was effective in promoting awareness of accreditation and of the
UKAS brand?
15%
78%
7% 0%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Reflecting on the last 12 months' experience of dealing with
UKAS, how satisfied are you that UKAS provided value for
money?
12%
52%
24%
12%
Very satisfied Satisfied Dissatisfied Very dissatisfied