Customer Experience Excellence Centre

2014 RESULTS

SECTOR KEY: Financial ServicesNon-Food RetailGrocery Retail

Travel & HotelsRestaurants & Fast FoodTelecommunicationsEntertainment & Leisure UP

012014 UK Customer Experience

Excellence Centre Winner

= Change versus 2013

DOWN

02

DOWN

03

UP

04DOWN

05NEW

06UP

07UP

08UP

09DOWN

10

DOWN

10DOWN

12UP

13UP

14UP

15DOWN

15UP

17

UP

18UP

19DOWN

20DOWN

21DOWN

22UP

23UP

23

UP

25DOWN

25DOWN

25UP

28UP

28UP

28DOWN

31

DOWN

32NO CHANGE

33UP

33 33NEW DOWN

36DOWN

36UP

38

UP

38UP

38UP

38DOWN

38DOWN

43UP

43DOWN

43

DOWN

43DOWN

47UP

48DOWN

49UP

49UP

51UP

51

DOWN

53UP

53DOWN

55DOWN

55DOWN

57UP

58UP

59

DOWN

60UP

60 62No change UP

63DOWN

64DOWN

65UP

65

UP

67UP

67DOWN

67UP

70DOWN

71UP

71UP

71

DOWN

71 71NEW UP

76UP

76UP

78UP

78UP

78

DOWN

81DOWN

81UP

83DOWN

83DOWN

85DOWN

85DOWN

87

DOWN

87UP

87DOWN

87DOWN

87 87NEW UP

93DOWN

94

DOWN

94DOWN

96UP

96DOWN

96TM

DOWN

99DOWN

99