Human Resources Department

Human Resources Management (HRM) consists of all the activities involved in acquiring,

maintaining and developing an organization’s human resources. The human resource

planning is the development of strategies to a firm’s human resource need. Our firm’s overall

strategic plans provide information about business venture, our products projected expansion

or contraction of specific product lines, industry staffing practices and the firm’s expenses.

This information is used to determine both the number employees required and their

qualifications.

BUSINESS ORGANIZATIONS:

POSITION NAME

CHIEF EXECUTIVE OFFICER (CEO ) Dayang Norfarihah binti Ag Ibrahim

HUMAN RESOURCE MANAGER Fatin Nadiah binti Mansor

OPERATIONAL MANAGER Nur Syafiqah Liyana binti Mohd Nazre

MARKETING MANAGER Farah Hazimah binti Eddie

FINANCIAL MANAGER Wan Nur Farah Aina binti Wan Azizam

MISSION OF THE ORGANIZATION

To provide courteous and excellent services as well as providing support

and assistance with recruitment, compensation and training to the

employees.

OBJECTIVES OF ORGANIZATION..

To treat anyone with empathy, understanding, dignity, and create an

environment of openness, trust and respect.

To help recruit, retain, and develop a highly competent diverse

workforce that support our firm.

Provide professional guidance in hiring practices to enhance

employees’ personal and qualification growth.

Create and maintain an environment that supports, develops and

cares for the well-being of employees.

List Of The Administrative Personnel

LEVELS OF MANAGEMENTS POSITION NO OF EMPLOYEES

TOP MANAGER CHIEF EXECUTIVE

MANAGER (CEO)

1

MIDDLE MANAGER ADMINISTATIVE

MANAGER

1

HUMAN RESOURCES

MANAGER

1

MARKETING

MANAGER

1

FINANCIAL

MANAGER

1

OPERATIONAL

MANAGER

1

FIRST LINE MANAGER SUPERVISOR 1

Positions And Shareholders

POSITION SHAREHOLDERS (%)

Chief Executive Manager 35 %

Administratie Manager 15 %

HR Manager 14.5 %

Operational Manager 13%

Marketing Manager 11%

Financial Manager 11%

Schedule Of Remuneration

Position No of Worker Salary per month

(RM)

SOCSO

(2%)

Total

(RM)

Chief Executive

Manager (CEO)

1 RM 11,000 RM 220 RM 11,120

Human Resources

Manager

1 RM 9,000 RM 180 RM 9,080

Operational

Manager

1 RM 9,000 RM 180 RM 9,080

Marketing

Manager

1 RM 7,500 RM 150 RM 7,580

Finanacial

Manager

1 RM 7,000 RM 140 RM 7,080

Supervisor 1 RM 3,000 RM 60 RM 2,080

TOTAL 6 RM 46,500 RM 930 RM 47,430

General worker

Position No of worker Salary per month

(RM)

SOCSO

(2 %)

Total

(RM)

Baker 1 RM 1,750 RM 35 RM 1,785

Baker assistants 3 RM 1,300 RM 26 RM 1,326

Sales Assistant 1 RM 1,100 RM 22 RM 1,122

Cashier 2 RM 950 RM 19 RM 969

Cupcake deliver 3 RM 800 RM 16 RM 816

Cleaner 3 RM 650 RM 13 RM 663

TOTAL 13 RM 6,550 RM 131 RM 6,681

Job Analysis

Non-managerial

Job position : Cupcake Baker

Report to : Kitchen Manager

Job description :

1. Responsible in preparing items that are needed for the following days consumption.

2. Responsible in following the formulas on a consistent basis to keep the quality constant.

Job specification :

1. Must have experience in baking cupcakes at least 3 years.2. Able to come out with new cupcakes recipes. 3. Have a good condition of health which their tasting buds work

properly.4. Have a steady hand for the decorating of cupcakes.

Job position : Cupcake Delivery

Report to : Kitchen Manager

Job description :

1. Deliver orders to the customers.2. Responsible in interacting with customers to get and receive

payment for the goods, sign documents and give receipts.Job specification :

1. Must have a valid and need to be of driving age.2. Able to communicate well.

Job position : Sales Assistant

Report to : Supervisor

Job description :

1. Ensure customers’ satisfaction. 2. Answering queries from customers.3. Responsible in reporting discrepancies and problems to the

supervisors.Job specification :

1. SPM school leavers are highly encouraged.2. Highly self-motivated.3. Have a good communication skill.4. Have a friendly and engaging personality.

RECRUITING

(The process of attracting qualified job applicants)

EXTERNAL RECRUITING

-As a new company, we take employees from outside in order to have wider range of

experienced people. The external recruitment is the key Human Resource process for the

growing or changing organization. It brings fresh employees to our company and allows it to

grow. The external hires bring new ideas, different approaches to problem solving, and they

can bring the external best practice. Product development for our company starts with hiring

employees who have the previous experience with it. The job vacancies are announced

externally and social networks can save a large marketing budget. The external recruiting is

actually the main source of new skills and competencies especially to our new organization.

However, external recruiting will include recruiting via newspaper advertising, employment

agencies and online employment organizations. Other than that, we also recruit from

educational institutes which is will give us opportunity to have fresh graduate students.

SELECTION

(The process of gathering information about applicants for a position and then using that information to choose the most appropriate applicant)

EMPLOYMENT APPLICATIONS

Employment application is use to collect factual information on a candidate’s education,

work experience and personal history. All the data that obtained from applications is actually

for us to identify applicants who are worthy of further scrutiny and to familiarize interviewers

with their backgrounds.

EMPLOYMENT TESTS

Tests administered to job candidates that usually focus on aptitudes, skills, abilities or

knowledge relevant to the job. In our company, basic computer skills test is done to certain

position to make sure our job candidates know how to use computer. Such tests are actually

indicates how well the applicant will do the job. We give tests to our job candidates based on

their applying position to know more about their skills and abilities. For example, we test our

baker to bake cupcakes and the design for the cupcakes. This is to make sure they are

qualified to hold the position as a baker.

INTERVIEWS

The interview is the most common selection technique used by any organizations nowadays.

In our organizations, job candidates are interviewed by one of our HRM staff and by the

person for whom they will be working. This technique provides opportunity for applicants

and us to learn more about each other. The quality of the responses is observed during the

interview session and it helps us to choose the best job candidates to hold the position. For

example, during the interview we can see their way in answering our question. We also can

see their confident when giving opinion in any situation that we give them.

INTERVIEW QUESTIONS

1. Tell me about yourself.

2. Tell about difficult situation you were face and how you deal with it.

3. What do you know about our organization?

4. What can you do for us? Why should we hire you?

5. What are your strengths and weaknesses?

6. What are your special skills, and how you acquire them?

7. Define cooperation.

8. What interest you about this job?

9. Why are you the best person to have this job?

10. What challenges are you looking for in a position?

COMPENSATION AND BENEFITS

(Compensation is the payment employees receive in return for their works. Benefit is a reward in addition to regular compensation that is provided indirectly to employees.)

COMPENSATION

Our organization’s compensation system is designed carefully to provide for employees’

needs while labour costs within reasonable limits. This compensation system enable us to

ensure our employees can satisfy their basic needs and the reward provided are comparable

with those offered by other organizations. There are three management decisions that we

make in order to design an effective compensation system:

1. Wage Level – Management will position the general pay level relative to pay levels

of other organizations. A wage survey is done to collect data on prevailing wage rates

within the geographic area.

2. Wage Structure – Next, management have to decide on relative pay levels for all the

positions within the organizations. We rank all the jobs within the organizations

according to value. The more points a job is allocated, the more important it is

presumed to be and the higher its level in the organizations wage structure.

3. Individual wages – Finally, we determine the specific payments individual

employees will receive. Two wage decisions were made. The employee’s initial rate

must be established. It is based on experience, other qualifications and expected

performance. The employees then will be given pay increases based on seniority and

performance.

TYPES OF COMPENSATION

We use two types of compensation for our organization:

1. Hourly wages – Hourly wage is paid to our workers for each hour of work. Our

workers are then paid one-and-one-half times their hourly wage for time worked in

excess of 40 hours. Workers on assembly lines and in clerical positions are paid an

hourly wage.

2. Monthly salary- A salary is a specific amount of money that we paid for an

employee’s work during a set calendar period that regardless of the actual number of

hours worked. Salaried employees receive no overtime pay but they do not lose pay

when they are absent from work. The managerial positioned are salaried.

TYPES OF BENEFITS

Insurance

Packages

This include health, life and dental insurance

for our employees and their families.

Family

Matter

Maternity and paternity leave will be given

when needed.

Annual Family

Day

We will organise a family day trip or event

that will increase the bonding between each

workers.

Special

Leaves

A special leaves will be given to specific

public holiday.

Human Resources Department Expenses

HUMAN RESOURCES COSTS

DEPARTMENT ACTIVITIES (RM)

RECRUITING

External Recruiting RM 1,500

SELECTION

Employment Applications

Employment Tests

Interviews

RM 120

RM 130

RM 150

COMPENSATION

Hourly Wages

Monthly Salary

RM 30

RM 53,050

BENEFITS

Insurance Packages

Annual Family Day

RM 1,061

RM 2,000

SCHEDULE OF TASKS AND RESPONSIBILITIES

Position Tasks and ResponsibilitiesChief Executive Officer Plan the activities of the bakery

Manage the bakery operations, resources, material usage

and other

Act as the leader of the bakery and be responsible to

coordinate the subordinates

Ensure all works done by the subordinates follow the

timetable and quality of work that have been stated in the

policy

Accept and make the approval of the proposal

Have to know the duties of all departments and gives the

orders and directions to all the departments

Review the financial statement of the bakery

Human Resource

Manager

Take care about the welfare and safety of the

subordinates

Handle the process of recruiting new employees

Marketing Manager Monitor the activities of sales, promotions and

advertisements

Plan and evaluate a new marketing strategy

Ensure the sales target that have been set by the bakery

can be achieve

Prepare the marketing budget

Make the research and development

Determine the uniqueness of the product compare to the

competitor’s product

Make the survey that related to the customer satisfaction

to increase the quality of the products.

Production Manager Monitor the activities related to the process and

production of the product

Ensure the production that have been set by the bakery

can be achieve

Look for the suppliers to supply inventories and raw

materials

Look for and buy machines for production process

Ensure the quality of the products can achieve the bakery

quota

Prepare the production budget

Financial Manager Prepare the financial statement of the bakery

Monitor the bakery’s flow of cash and financial

instruments

Prepare the financial report at the end of each year

Ensure the stabilization of the bakery financial

Approve or reject the budget from other departments

Prepare the bakery’s yearly budget

Supervisor Control the production process

Supervise the other employees

Financial Clerk Responsible in typing work

Helping Financial Manager in payroll and purchasing

Calculate and check the stock

Baker Prepare the mixtures of the bread

Monitor all the activities in the kitchen

Assistant Baker Help the baker in preparing the mixtures

Responsible in packaging, controlling the machines and

arrange the stocks

Crew Trainer Trained the new employees on how they will do their work

effective and efficiently

Giving compensation and reward to those who did good

performance

Submit report of all the employees to Human Resource

Manager

Sales Person Make sales to the prospects

Handle the promotion of the products

Help in managing the display product