UIT FAQ’s

• Who supports your Information Technology?– University Information Technology– Departmental Technology Managers

• Where can you get info and instructions?– UIT Quick Start Guide (uh.edu/infotech/quickstart)

– Infotech Website (uh.edu/infotech)

• Who supports your Information Technology?– University Information Technology– Departmental Technology Managers

• Where can you get info and instructions?– UIT Quick Start Guide (uh.edu/infotech/quickstart)

– Infotech Website (uh.edu/infotech)

UIT FAQ’s

• How do I log in to……..?– MyUH– Virtual Private Network– Blackboard– Secure Wireless– Lab Computers– Career Services– Library– Etc……….

• How do I log in to……..?– MyUH– Virtual Private Network– Blackboard– Secure Wireless– Lab Computers– Career Services– Library– Etc……….

UIT FAQ’s

You have 2 primary accounts:

• MyUH ID (PeopleSoft ID) –Student Center: register for classes, pay fees, financial aid–Blackboard–Career services

• CougarNet ID –VPN–Secure Wireless–Labs

You have 2 primary accounts:

• MyUH ID (PeopleSoft ID) –Student Center: register for classes, pay fees, financial aid–Blackboard–Career services

• CougarNet ID –VPN–Secure Wireless–Labs

UIT FAQ’s

• Does Cougarnet and MyUH get me into everything?– There are several other systems in colleges and

departments that use other log in credentials. However, UIT and the Departments are working together to bring all the services into one access portal.

– AccessUH will be available in spring term.

• Does Cougarnet and MyUH get me into everything?– There are several other systems in colleges and

departments that use other log in credentials. However, UIT and the Departments are working together to bring all the services into one access portal.

– AccessUH will be available in spring term.

UIT FAQs

• Where do I get my passwords?– Your initial password will arrive 24 hours after you

register for your classes

• How do I reset my password?– Go to uh.edu/infotech/password– Register on the site and add your security

questions so you can reset your password whenever you want.

• Where do I get my passwords?– Your initial password will arrive 24 hours after you

register for your classes

• How do I reset my password?– Go to uh.edu/infotech/password– Register on the site and add your security

questions so you can reset your password whenever you want.

UIT FAQ’s

• Can I use anything for a password?– No, you must use “strong passwords”.

– Strong passwords should have:• Upper and lowercase letters (Both!)• Numbers (0-9)• Special Characters (!#%&()*@^)

– Passwords can’t be repeated for a year

• Can I use anything for a password?– No, you must use “strong passwords”.

– Strong passwords should have:• Upper and lowercase letters (Both!)• Numbers (0-9)• Special Characters (!#%&()*@^)

– Passwords can’t be repeated for a year

UIT FAQ’s

• Do I need a university email account?– Probably not. You are provided with an email “alias” that

you can point to any email account.

• Do I need a university email account?– Probably not. You are provided with an email “alias” that

you can point to any email account.

Accounts: Email

• Every student has an “@uh.edu” address• “@uh.edu” address forwards all mail to the email

you gave to applytexas.org• Log on to myUH and make sure it’s correct• We use this address for official communications

• Every student has an “@uh.edu” address• “@uh.edu” address forwards all mail to the email

you gave to applytexas.org• Log on to myUH and make sure it’s correct• We use this address for official communications

UIT FAQ’s

• How do I access the university network?– You can connect to the UH network through WiFi, wired,

computer labs, and from off campus through the Virtual Private Network (VPN).

• How do I access the university network?– You can connect to the UH network through WiFi, wired,

computer labs, and from off campus through the Virtual Private Network (VPN).

• VPN makes your computer part of the secure UH network, even from home

• VPN is required when using some UH services from off-campus

• For more info, visit uh.edu/infotech/vpn

• VPN makes your computer part of the secure UH network, even from home

• VPN is required when using some UH services from off-campus

• For more info, visit uh.edu/infotech/vpn

Services: Virtual Private Network (VPN)

Where can I find wireless?

• Wireless is in most buildings and some outdoor areas.

• uh.edu/maps/wireless

• Wireless is in most buildings and some outdoor areas.

• uh.edu/maps/wireless

UHSecure Wireless

• UHSecure is a campus-wide wireless network that allows you to securely browse the web from your computer or mobile device

• You need a CougarNet account to access it• Configure your wireless device using the automated

configuration wizard at www.uh.edu/uhsecure• You only need to run the configuration wizard once

per device.

• UHSecure is a campus-wide wireless network that allows you to securely browse the web from your computer or mobile device

• You need a CougarNet account to access it• Configure your wireless device using the automated

configuration wizard at www.uh.edu/uhsecure• You only need to run the configuration wizard once

per device.

Where can I use a computer?

The Technology Commons is the main computer lab•Enter from the back of the library, across from UC•Open 24/7 except some holidays•For all currently enrolled UH students•Mac and Windows, academic-use software, printers•You can checkout a laptop for 48 hours with your CougarCard•Other labs and more info: uh.edu/infotech/computerlabs

The Technology Commons is the main computer lab•Enter from the back of the library, across from UC•Open 24/7 except some holidays•For all currently enrolled UH students•Mac and Windows, academic-use software, printers•You can checkout a laptop for 48 hours with your CougarCard•Other labs and more info: uh.edu/infotech/computerlabs

Library

How can I print?Have a laptop and need to print?• CougarCard (the red one) is

preloaded with $7.50 per semester for printing

• Each printed page is two cents• Printer kiosks are located in Tech

Commons and Social Work• You can also print and pick up

remotely:uh.edu/infotech/printerkiosk

How printing works:• A password dialog box appears

enter any password you want and remember it, because you will need it to release the print job from the printer

Have a laptop and need to print?• CougarCard (the red one) is

preloaded with $7.50 per semester for printing

• Each printed page is two cents• Printer kiosks are located in Tech

Commons and Social Work• You can also print and pick up

remotely:uh.edu/infotech/printerkiosk

How printing works:• A password dialog box appears

enter any password you want and remember it, because you will need it to release the print job from the printer

UIT FAQ’s

• I have my own computer, where can I get software?– Download from the Software Website– Purchase from CougarByte

• I have my own computer, where can I get software?– Download from the Software Website– Purchase from CougarByte

Free Software

• We have:– Antivirus– Identity Finder – VPN– Microsoft Products– Learn more:

uh.edu/infotech/software• Microsoft products on disc:

– less than $20– Windows 7– Office 2010– Office 2011 for Mac– Available at Cougar Byte

• We have:– Antivirus– Identity Finder – VPN– Microsoft Products– Learn more:

uh.edu/infotech/software• Microsoft products on disc:

– less than $20– Windows 7– Office 2010– Office 2011 for Mac– Available at Cougar Byte

CougarByte

Software and Hardware available for purchase at student discount rates at Cougar Byte.

•Discounts up to 85% off retail •The store is downstairs in the University Center

Software and Hardware available for purchase at student discount rates at Cougar Byte.

•Discounts up to 85% off retail •The store is downstairs in the University Center

UIT FAQ’s

• If there is an emergency on campus how will I know what is happening?• Text (SMS) messages can be sent to students • Text messages will only be sent in emergencies• Keep your cell phone number up to date in myUH• Official UH texts will come from UHS911 (847911)• Other emergency information is posted at

– uh.edu/emergency

• If there is an emergency on campus how will I know what is happening?• Text (SMS) messages can be sent to students • Text messages will only be sent in emergencies• Keep your cell phone number up to date in myUH• Official UH texts will come from UHS911 (847911)• Other emergency information is posted at

– uh.edu/emergency

How do I get help?

• Live Chat uh.edu/infotech/livechat

• Email: support@uh.edu• Phone: (713) 743-1411• Visit: 116 PGH• Report an incident:– security@uh.edu

• Support through colleges

• Live Chat uh.edu/infotech/livechat

• Email: support@uh.edu• Phone: (713) 743-1411• Visit: 116 PGH• Report an incident:– security@uh.edu

• Support through colleges

UIT FAQ’s

• I live in a residence hall, where can I get help with my computer or TV?• Visit the housing.uh.edu site and select FIX-IT

Request• Follow the link to Residential Life IT Support and

fill out the form

• I live in a residence hall, where can I get help with my computer or TV?• Visit the housing.uh.edu site and select FIX-IT

Request• Follow the link to Residential Life IT Support and

fill out the form

What is myUH?

myUH is the main student information system.•Used for admissions, financial aid, course registration and more•Log in at myuh.uh.edu with your myUH ID (not CougarNet)

myUH is the main student information system.•Used for admissions, financial aid, course registration and more•Log in at myuh.uh.edu with your myUH ID (not CougarNet)

What is Blackboard?Blackboard is the online course system.• Students are added when they enroll in a course. • If you register late or change sections, allow 1-2 working days.• Log in at uh.edu/blackboard with your myUH ID (uses a different password than Student Center)

Blackboard is the online course system.• Students are added when they enroll in a course. • If you register late or change sections, allow 1-2 working days.• Log in at uh.edu/blackboard with your myUH ID (uses a different password than Student Center)

• It is ILLEGAL to distribute copyrighted works (music, movies, etc) without authorization from the copyright owner.– “Sharing” copyrighted works on the Internet– Burning copyrighted works onto blank CDs and selling or giving them to others

• Find legal sites to download music and movieswww.uh.edu/infotech/security

• It is ILLEGAL to distribute copyrighted works (music, movies, etc) without authorization from the copyright owner.– “Sharing” copyrighted works on the Internet– Burning copyrighted works onto blank CDs and selling or giving them to others

• Find legal sites to download music and movieswww.uh.edu/infotech/security

• Expulsion from the University• Termination of employment

and/or legal action by the University of Houston

• Civil - Pay damages between $750 and $30,000 per work infringed

• Criminal - Imprisonment of up to 5 years and/or Fines up to $250,000 per offense

1. Look for Sender’s signature & contact information.

2. Watch out for poor spelling & grammar.3. DO NOT click on links provided in an email.4. Only provide personal information on a

secure website. Look for https:// in the address bar! Look for the green bar on key UH sites!

25

Don’t Get Hooked by Phishers!

mail.uh.edu

myuh.uh.edu www.uh.edu/

blackboard

\

www.uh.edu/infotech/csatswww.uh.edu/infotech/csats

Who: You!

What: Security Secrets, Videos and Games!Written BY students FOR students!

When: As soon as you can!

Where: Anywhere!

Why: Knowledge is POWER!! (Oh, and the State of Texas wants you to.)

How: Look for an e-mail to your “@uh.edu” address. Use your CougarNet ID to login to the CSATS website.

We’re Here To Help You!

To report a SECURITY incidentTo report a SECURITY incidentWeb: www.uh.edu/infotech/securityEmail: security@uh.edu Phone: 832-842-4695

To report a SECURITY incident To report a SECURITY incident anonymouslyanonymously

www.mysafecampus.com

To report a copyright violationTo report a copyright violationdmca@uh.edu

To report a SECURITY incidentTo report a SECURITY incidentWeb: www.uh.edu/infotech/securityEmail: security@uh.edu Phone: 832-842-4695

To report a SECURITY incident To report a SECURITY incident anonymouslyanonymously

www.mysafecampus.com

To report a copyright violationTo report a copyright violationdmca@uh.edu

Questions & AnswersQuestions & Answers