UC&C Case Studies

Trish HarrisChannel Sales

Director

Trish HarrisChannel Sales

Director

“this afternoon”

UC&C Case Studies

• Sulzer Pumps• Girl Scouts of the Green & White Mountains• Rose Villa

Definition - UC&C

• Unified communications and collaboration (UC&C) brings together the communications tools that people use daily such as voice, e-mail, instant messaging, presence, click-to-dial, conferencing and video into a single interface

Before UC&C

• Voice Mail• Fax• PC Based Attendant Console• Meet-me-conference bridges• Voice/Data• Executive software clients• Mobility

Sulzer

• Manufacturer of pumping solutions, rotating equipment maintenance and services as well as separation, reaction, and mixing technology

• Leading provider in its key markets: oil and gas, power, and water

• Serves clients worldwide through a network of over 150 locations

Sulzer Pumps

• Compelling application– Meet-me-conferencing

• $8,000.00 + per month in spend from Sulzer Pump division

Sulzer Pumps

Nortel

Aeonix Server

PRI Gateway

PSTN

(2)PRI

125 Conference resources per Aeonix server

Sulzer Evolution

• SeaMail– Integrated with Aeonix in same server– Provided all Voicemail and UC functions for all

Portland Nortel users • Voicemail• Auto Attendant• Voicemail to email• Fax mailboxes

Sulzer Pumps Today(4 Aeonix servers supporting 15 sites)

PSTN

PSTN

PSTN

WANWAN

Sulzer MPLS

WANWAN

Current Sulzer Project

• Integration to Lync collaboration suite– Aeonix telephony backbone– Lync control of Aeonix handsets– Presence

Girl Scouts GWM

• Merger of two separate Girl Scout regional organizations– 5 sites in 2 states– Largely volunteer organization– 50% of users home based

Girl Scouts of GWM

• Compelling applications– Audio Conferencing– Collaboration– Contact Center– Automated outbound dialing– Integration to existing video conferencing

Girl Scouts of GWM

Girl Scouts of GWM

• Remote users– Volunteer home based workers– Non-static work force

• Licenses– Pool of Aeonix user licenses– Purchased Bria client for each volunteer

Girl Scouts of GWM

• Audio Conferencing– Inherent Aeonix meet-me-conferencing bridge– Dedicated bridge number for each member of the

staff– Standard meet-me conferencing and outgoing

Group call utilized

Aeonix Collaboration

Desktop, Document and application Sharing

Participants window

Chat Window

Control window

ACC – Aeonix Contact Center

Value of the Contact Center

• Enhanced customer service– Automated call backs

• Self service applications• Reporting

– Facilitated appropriate staffing• Time of day, day of week• Per campaign

– Insight into the value of campaigns• Integration of voice, fax and email

I-Call

• iCall – application for automated notifications integrated into SeaMail (voicemail application)– Prescheduled or manually activated– Voice and SMS – Reporting

Rose Villa

• Retirement Community– Independent living– Supported services– 24 hour nursing

• 22 acres of pocket neighborhood cottages and main street apartment homes

• Administrative, maintenance and nursing facilities

Rose Villa

• Compelling applications– High availability– Mobility– Manipulation of Caller ID– Custom call routing based on day of week and

time of day

Rose Villa

PSTN

Aeonix Servers

SIP Trunks

SBC

Other UC&C Tools

• Water cooler• Conference room• Hall• Table clothes and napkins

Q&A