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UCB & 3C integrationWritten and Presented by
Andy Loffman
• Add a new soft trunk
Firstly we need to setup the soft trunks on the 3c server for UCB to connect to.
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• Description – For example NECTrunk.
• Account – Unique name; for example NECtrunk.
• Service Provider Domain – IP address of the UCB server.
• Outbound Proxy – IP address of the UCB server.
• Port – Leave at default 5060.• Registration Type – none.• Primary MGC – Leave
unchanged.• Secondary MGC – Set if you
have one.• Contact Domain – Blank• Preferred Transport – UDP• User Agent – UCB Zeacom SIP
• Once this is completed press the OK buttonPage 3
Right Click on the newly created trunk and view properties.
• Total Capacity – Set the total capacity for incoming and out going calls.
• Inbound Capacity – Total of incoming calls.
• Outbound Capacity – total of outgoing calls.
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In the settings tab, click add and add the above
• Creating system queues
As a bare minimum we need to create the following queues• Primary queue• Hold queue• Voicemail queue
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1. Click on the outward routing tab
2. Click to add extension
3. Click New Extension
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Enter the following details.• Number• First Name
*prefix with Z
We need to setup:ZUCBZvoicemailZhold
*3 separate extensions*
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When your finished we should have at the very least the below
Now we can add any queues to the 3c system.For the course please add:• Queue1 – 6• Console
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We need to make the ZUCB queue the primary. Select the queue and click Make Primary
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Now the queues are created, we need to setup the MOH for the ZeacomSIP agent.
Follow the picture below.
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UCB 3C Fall over▐ If the UCB server is unavailable for any reason then we need to setup the fall
over on the 3c server.
▐ This is a different way of working if your used to setting up a manual resilience mode on the SV8100. What we are about to setup will automatically move the calls from the UCB server to ring groups or extensions on the 3c server.
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▐ Go into the 3c number plan tab and add Extension.
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Add a new extension number, name it and make the Type a Department.
In this example we are setting up the fall over for the console queue
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Click on the forwarding tab.
Click on the new profile and give a name for example - Failover.Page 14
Press OK to the schedule
Click Add forwarding
• Search for the Zconsole queue
• Apply this condition “immediately”
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Now we need to setup what happens if the UCB server is unavailable.Click add forwarding again in the Failover profile
Search for the extension or group you want the forward to
Enter the forward time to 15 minutes, this will become immediate should the other forward fail.Once that’s done ok and ok to complete
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Go into stations and add Softphone
Give the softphone a name
Then click add extension
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Select the extension we previously setup the forwards on
Click ok and ok to finish the programming
What this failover will achieve is, if the UCB server is not contactable at any time, the 3c server will forward the queue calls immediately to the forward with the 15 minute forward time.
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We now need to create a user in AD for the UCB server to connect via webservices.
Log on to the AD server and open “Active Directory Users and Computers”
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Go into users
New
User
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Enter the first name
Last name
User logon name
Then click next
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Enter the password
And tick the boxes as per the picture
Then click next
Then Finish
Log off the AD server and go back to the 3C server
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Log back into 3C administrator
Go into users and click add
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Expand out “Users”
And click OK on the new account we have just created
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Tick the boxes as per the screen shot
Tick the Web Services Rights
Enter the password for the AD user
Click Apply
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Click on the user rights tab
Click add and select zone
Select your sites zone and press OK
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Change the privilege level from monitor to Full
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Under the general tab/Zones right click view properties and make sure your UCB webservices acc is set to “Privilege Full”
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Message waiting.There is 2 setups for message waiting:1st – Using the 3C voicemail and UCB2nd – Just using the UCB voicemail.
We are going to look at the first option of using 3c and UCB voicemail.
Go into stations, select the extension that has UCB VM and set as per the screen shot.
These changes need to be done per extension requiring UCB voicemail.**phone will reboot after the changes are applied**
IP address is the UCB server:5090
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2nd message waiting option. Just using UCB voicemail.
Doing this compared to the previous slide will stop the message waiting on the 3c voicemail so should only be used if completely using the UCB voicemail.
Go into the general tab, into system initialization settings and set as per the picture.
IP address of the UCB server:5090
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We now need to install the UCB software on the UCB server
Double click setup
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Browse to the license file
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Locate your license file and install it
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Install third party software
Agree to any licenses etc and press next until install third party software is complete
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Now run “Configure the SQL Server”
Click here to let the UCB software install SQL Express
If using an existing SQL 2008 then refer to the below document as it will need prep work before you install
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Install Aculab drivers. You will get prompted several times to install, keep clicking install until its finished
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Now the aculab is completed click – Install on Launch CTI Installer
Accept any license agreements and input area code on location information if requested
When finished click run to restart the cti server
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After the server has rebooted, administrator will start automatically and run installation wizards
Click on Configure Default Company
Enter a site name and click ok to finish
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Click on Define phone system type
Select NEC Univerge 3C and click ok
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Click in Configure PBX Connection
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Enter the name of the 3C server*click test to confirm connectivity*
Enter webservices username in formatDomain\useracc
Enter web services password
Queue identifier – input Z
Click next then finish to complete the pbx setup
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Click PBX Essentials
Enter the hold number we created on 3c, from our previous slides 4565
Enter the voicemail number - 4555
Enter the primary address ZUCB 4567
Enter a Voice messaging ddi number if required
Click next then finish to complete the PBX essentials
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Next click configure operator console
As previously setup Zconsole on ucb enter 4568
Click close on the installation process, when you click close it will prompt you to open application manager to install the appropriate modules, click ok at this point.
Application manager will start up and this screen will appear, click add the pbx module
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Then click add announce ports
Click close after that for the application checks
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You should then the sip ports added
Then go into alerts in the application manager and we are looking for “ports learnt Successfully”
