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UC© 2011 Ariba, Inc. All rights reserved.
Ariba's Commerce Cloud Transformation
Greg Spray – SVP, Solutions Management
2
“Safe Harbor” Statement
This information reflects the status of Ariba solution planning as of April 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.
© 2011 Ariba, Inc. All rights reserved.
Welcome to the Ariba User Track!
• How to optimize your adoption and usage• Best practices across all our solutions• Ask the experts• What is coming next in our solutions
¨ Spend Visibility, Contracts, Supplier Information Management¨ Network and Financial Solutions¨ Procurement Solutions¨ Discovery
• And for our CD customers, we will focus on¨ 9R1 best practices, upgrade successes and a special
presentation from our new General Manager of the CD business
© 2011 Ariba, Inc. All rights reserved. 3
[Greg Intro 2]
© 2011 Ariba, Inc. All rights reserved. 4
1999 ORMS User Group – San Jose, CA
Our solution scope is broad
© 2010 Ariba, Inc. All rights reserved. 5
Our focus is on Innovation• Commerce innovation
¨ Wherever business transacts…
• Business process innovation¨ Wherever processes run…
• Technology innovation¨ Wherever our customers are…
• Adoption innovation¨ Ease of use on demand or on-
premise (“consumer-ization”)
• Strategic innovation¨ Alignment of roadmaps to
facilitate continuous improvement, predictability, and stability
2 3
Ariba Commerce Cloud
1
ERP Layer
SaaS Solutions
P2PP2P Contract ProContract ProSourcing ProSourcing Pro
Ariba CD Solution)
ERP Layer ERP Layer
Ariba Operations Overview
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Ideate
Create
Deliver
Support
Adopt
Determine Solution Capabilities / Content
Develop and Build
Deploy, Install, and Enable
Update, Maintain, and Support
Further Enable, Drive Use, Ensure Success
Core Value Chain
What does Solution Management do?
Strategy and Planning• Company and solutions vision and strategy• Business plan development • M&A support and business development• Delivery partner development
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Solution Innovation and Planning• Determine market and customer needs • Roadmap for strategic investments and
enhancements• Feature requirements and validation
Solution Operations• Communications and training• Status reporting• Solution Readiness• Delivery partner management
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Insert Video – “Subway Opening.wmv”
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Think Differently
ComputingPower
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1987Everex HD(20 megabytes)
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1987Everex HD(20 megabytes)
memory stick(4 gigabytes)
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1987 2011
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1987
Did you know?
• Unlimited data backup now costs less than $55 per year.
• Mobile and social computing are the fastest growing technologies in history.
• Cloud computing services now provide anyone a pay-by-the-drink model for high-end servers.
• Using cloud services is now the norm for business.
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Think Differently
BusinessStrategy
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Microsoft tech/software USA
GE conglomerate USA
NTT telecomm Japan
Cisco tech/hardware USA
Walmart retail USA
Intel tech/hardware USA
Nippon T&T telecomm Japan
ExxonMobil oil & gas USA
Lucent telecomm USA
DuetscheTelecomm telecomm Germany
2000
World’s Largest Companies – by Market Cap Value
© 2011 Ariba, Inc. All rights reserved. 20
Microsoft tech/software USA
GE conglomerate USA
NTT telecomm Japan
Cisco tech/hardware USA
Walmart retail USA
Intel tech/hardware USA
Nippon T&T telecomm Japan
ExxonMobil oil & gas USA
Lucent telecomm USA
DuetscheTelecomm telecomm Germany
2000ExxonMobil oil & gas USA
PetroChina oil & gas China
Apple tech/hardware USA
BHP Billiton mining UK/Aus
Microsoft tech/software USA
Industrial Bank of China finance China
Petrobras oil & gas Brazil
China ConstBank finance China
Royal DutchShell oil & gas UK
Nestle conglomerate Swiss
Q4 2010
World’s Largest Companies – by Market Cap Value
World’s Largest Companies – by Market Cap Value
window into the cloud
21 © 2011 Ariba, Inc. All rights reserved.
Q4 2010ExxonMobil oil & gas USA
PetroChina oil & gas China
Apple tech/hardware USA
BHP Billiton mining UK/Aus
Microsoft tech/software USA
Industrial Bank of China finance China
Petrobras oil & gas Brazil
China ConstBank finance China
Royal DutchShell oil & gas UK
Nestle conglomerate Swiss
Processesand Content
22 © 2011 Ariba, Inc. All rights reserved.
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More customers drop cable TV;is internet or cost to blame?
“TV subscribers are ditching their cablecompanies at an ever faster rate the past
few months, and many aren’t signing up witha satellite or phone competitor…”
More customers drop cable TV;is internet or cost to blame?
“TV subscribers are ditching their cablecompanies at an ever faster rate the past
few months, and many aren’t signing up witha satellite or phone competitor…”
USA Today, November 2010
© 2011 Ariba, Inc. All rights reserved. 25
Google Exec: In 5 to 8 Years,Everyone will have an IPTV
“ (Google) believes it’s (Google TV) going to be their next big multi-billion dollar business…”
Google Exec: In 5 to 8 Years,Everyone will have an IPTV
“ (Google) believes it’s (Google TV) going to be their next big multi-billion dollar business…”
Fuse Online, November 2010
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“Our lives, businesses, and societyare in the process of
wholesale reconfiguration in the way we perceive and
apply technology…”
“Our lives, businesses, and societyare in the process of
wholesale reconfiguration in the way we perceive and
apply technology…”
Ray Ozzie,Retiring MicrosoftChief Architect,October 2010
© 2011 Ariba, Inc. All rights reserved. 27
Think Differently
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how will our world “function”10 years from now?
40 years from now?
Future ShockAlvin Toffler, 1970
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Instant Celebrity Status
Environment Disaster;Large-Scale Pollution
Cloning
News Travels aroundthe globe Instantly
Home-schooling
Social Meltdowns
Personal Computing
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Some Interesting Questions
for 2020 and beyond…
and some thought-provoking hypothetical answers
Future Shock 2The Next 40 Years
What will the daily commute be like?
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No Commute, because no building to go to…
What will a typical company’s organization structure look like?
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What org structure?Companies become confederations of “guilds”…
How will Design and Innovation be led in companies?
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Consumers and Participants are the designers…
Will data and information be the new “power factor”?
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Data and Information become commoditized…
What markets will be the most relevant for business?
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Communities, not “markets”, will drive business management and success…
© 2011 Ariba, Inc. All rights reserved. 36
Think Differently
Business Processes
how will it work?
… in the next few years?
… by 2020?
… beyond?
37 © 2011 Ariba, Inc. All rights reserved.
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39 © 2011 Ariba, Inc. All rights reserved.
UC
Be the world’s business commerce network
Past
Software Customers (i.e., Buyers)
Future-State
Commerce Cloud Participants (Buyers, Sellers, Contributors)
© 2011 Ariba, Inc. All rights reserved. 41
Customers
Past
Customers install & use our software(no news = good news)
Future-State
Participants realize “easy” non-disruptive valuable commerce(entrenches deeply, expands continually)
© 2011 Ariba, Inc. All rights reserved. 42
Customers
Success
Success
Past
“What Features &
Functions do we need to
add to our Software?”
Future-State
“What Commerce
Capabilities do we need to
add for our Community?”
© 2011 Ariba, Inc. All rights reserved. 43
Customers
Innovation
Success
Past
“How about buying some services with
your software?”
Future-State
Ariba’s Commerce Cloud includes assistance and support needed for success(and is easily “self-enabled” and “self-adopted”)
© 2011 Ariba, Inc. All rights reserved. 44
Customers
Innovation
Services
Success
Past
Service or Enhancement Request = “ticket” that needs to be evaluated for “closure”
Future-State
More continuous, holistic relationship with Cloud Participants
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Customers
Innovation
Services
Support
Success
Past
Reactive, systems SLA management of software and network performance and availability
Future-State
Proactive, end-to-end process monitoring and management of the entire Commerce Cloud “Ecosystem”
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Customers
Innovation
Services
Support
Hosting
CloudInnovation
CloudAdoption
CloudManageme
nt
CloudResponsivene
ss
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Adoption & Satisfaction
Adoption & SatisfactionInnovationInnovationGrowthGrowth
Ariba Operations 2011 Strategic Plan:Key Imperatives for Success
© 2011 Ariba, Inc. All rights reserved. 48
Think Differently
… about Ariba
… about Solutions
…. about this Event
Questions
© 2011 Ariba, Inc. All rights reserved. 49
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“Safe Harbor” and Confidential Information Statement
This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.
UC
Ariba Supplier Enablement
Olaf Schrader
© 2011 Ariba, Inc. All rights reserved.
