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TYLER J. CROSS 4869 Huntsman Place Fontana, CA (909) 289-2447 [email protected]
OPERATIONAL EXCELLENCE LEAN DISTRIBUTION CONTINUOUS IMPROVEMENT Resourceful, dynamic, and results driven logistics professional with accomplishments in leading process improvement projects,
developing innovative solutions, data driven decision making, and strategic business planning within a distribution center
environment. Proven track record for excellence in work performance, and demonstrated ability to deliver business value
through direct labor cost savings over 2 million dollars while developing talent and empowering people.
CORE COMPETENCIES Strong Financial Acumen Develop, Lead, Manage Teams Excellent Communication Skills
Process & Infrastructure Design Strategic Business Planning Leading Cross-Functional Teams
Business Process Improvements Strong Analytical Skills International Experience
Project Management Expert Value Stream Mapping Business Statistics Analysis
PROFESSIONAL EXPERIENCE Reverse Logistics/Lean Manager Converse Inc., Ontario, CA 2015-Present
Manage a team responsible for processing Converse/Hurley returns, crediting activities, reconciliation of financial records, and
lead a team of Lean professionals empowered to improve operational performance and drive process efficiencies in the DC.
Provide leadership for a team of 30-60 full-time and temporary associates in the Reverse Logistics operation
Manage inventory records to ensure customer credits are accurate and reconciled on a monthly basis with Finance
Develop procedures, SWIs, and design layouts to simplify processes that meet volume requirements and CPU targets
Lead a team of process improvement experts tasked with saving 500K per year in direct labor savings or cost avoidance
Implement automated solutions to improve distribution processes and reduce direct labor cost for the distribution center
Create, monitor and report operational KPIs to measure stabilization of improvements and ensure metrics are sustained
Process Excellence Supervisor Converse Inc., Ontario, CA 2013-2015
Multiplied a continuous improvement cultural transformation to empower functional area experts working on cross-functional
teams to deliver bottom-line business value results.
Led, coached, and managed a team of Lean coaches facilitating and leading kaizen events to improve distribution processes
7 Lean projects highlighted at Nike’s Lean Showcase Event at WHQ in Beaverton, Oregon
Organized, planned, executed, and monitored process improvement projects and report results to management monthly
Deep understanding of distribution center operations, processes flow, and constraints with MHE/layouts
Analyzed and interpreted business data to make intelligent operational decisions to reduce CPU
Delivered continuous improvement results through engaging process stakeholders at all levels of the organization
Calculated ROI/cost savings for implementations and monitored metrics to validate financial results
Lean Training Specialist Converse Inc., Ontario, CA 2011-2013
Proven experience leading process & systems kaizen events, value stream mapping exercises, and process improvement
projects in Nike & Converse distribution centers.
Facilitated 20+ cross-functional kaizen event teams that developed innovative solutions to deliver business value
Worked internationally and domestically in Belgium, Japan, Memphis, and Portland supporting Nike Lean Logistics
Developed Converse’s first value stream map and kaizen roadmap for operational process improvements
Provided recommendations to improve productivity, capacity, quality, and safety in production areas
Gathered data through process observations and transactional history in WMS to understand business trends
Inventory Control Coordinator Converse Inc., Ontario, CA 2009-2011
Directly responsible for conducting day-to-day inventory control activities, production planning, modifying WMS
configurations, and testing WMS solutions before promoting to production.
Expert in conducting daily distribution center production planning activities to meet business service metrics
Compiled daily production data and presented to operations management for operational labor planning
Directed and monitored cycle counting activities to meet Distribution Center SOX requirements for inventory accountability
Researched, analyzed and completed daily inventory adjustments to support operations and finance teams
EDUCATION B.A. Business & Administration Supply Chain Management & Logistics, GPA 4.0 2008
California State University, San Bernardino
Six Sigma Black Belt Business Statistics & Analytics, College of Extended Learning 2016
California State University, San Bernardino