Inmate Copy Service Request Process

Receive Correspondence

Search for Patron Record

Is there an existing Patron Record?

No: Create new Patron Record Yes: Add Request Record to existing PatronRecord

Add Request Record to newPatron Record

Proceed to Chart B

Proceed to Chart B

Chart A

Legend

Inmate Copy Service Request Process

Chart B

Legend

Continued from Chart A

Court Records Resource Citations Reference

What type of request is beingmade?

Proceed to Chart D Proceed to Chart C Letter forwarded to Reference

Answer forwarded to ICS fromReference

Answer forwarded to Patronfrom ICS

Finalize: Sent to Reference

Inmate Copy Service Request Process

Chart C

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Continued from Chart B

No: Create UTP requesting additionalinformation

Yes: Create Estimate Record forcitations and forward to Patron

Can you locate the resources from theinformation provided?

Finalize: UTP

Yes: Process payment in Invoice DB

Create Payment Record in the 3Db

Forward copies and invoice to Patron

Finalize: Mail/E-mail/No Delivery

Has the Patron returned payment forthis estimate?

No: Leave as “Estimate Created” untilpayment arrives

Inmate Copy Service Request Process

Chart D

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Continued from Chart B

3rd Court of Appeals Court of Criminal Appeals Supreme Court

At which Court are theserecords stored?

Proceed to Chart E Proceed to Chart F E-mail request to SupremeCourt

Mark Request as “In Process: Filerequested on xx/xx/xxxx”

Receive notice of availabilityfrom Supreme Court

View file at Supreme Court

Create Estimate Record for docu-ments and forward to Patron

Has the patron returnedpayment?

No: Leave as estimate createduntil payment arrives.

Yes: Process payment in InvoiceDB

Create Payment Record in 3Db

E-mail Request for to SupremeCourt

Mark Request as “In Process: Filerequested on xx/xx/xxxx”

Receive notice of availabilityand check-out file

Forward copies and invoice toPatron

Return file to Supreme Court

Finalize: Mail-E-mail/No DeliveryNecessary

Other Court

Proceed to Chart G

Inmate Copy Service Request Process

Chart E

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Continued from Chart D

Bring Request Form to3 rd Court of Appeals

Mark Request as “In Process:File requested on xx/xx/xxxx”

Receive notice of availability from3rd Court of Appeals

View file at3rd Court of Appeals

Create Estimate Record for documentsand forward to patron

Has the patronreturned payment?

No: Leave as estimate createduntil payment arrives

Yes: Process paymentin Invoice DB

Create Payment Recordin 3Db

Bring Request Form to3 rd Court of Appeals

Mark Request as “In Process:File requested on xx/xx/xxxx”

Receive notice of availability from3rd Court of Appeals

Check-out file from3rd Court of Appeals

Forward copies and invoiceto Patron

Return file to3rd Court of Appeals

Finalize: Mail/E-mail/No DeliveryNecessary

Inmate Copy Service Request Process

Chart F

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Continued from Chart D

E-mail Request Form toCourt of Criminal Appeals

Mark Request as “In Process:File requested on xx/xx/xxxx”

Receive notice of availability fromCourt of Criminal Appeals

No: Retrieve File from Court ofCriminal Appeals

Create Estimate and Forward toPatron

Return file to Court of Criminal Ap-peals

Yes: Process payment in InvoiceDB

Create Payment Record in 3Db

E-mail Request Form to Court of Criminal Appeals

Mark Request as “In Process: File requested on xx/xx/xxxx”

Receive notice of availability from Court of CriminalAppeals

Forward copies and invoice toPatron

Return file to Court of Criminal Ap-peals

Finalize: Mail/E-mail/No DeliveryNecessary

IS this file anE-Doc?

Yes: Download and ArchiveE-Doc Files

Create Estimate and Forward toInmate

Has the Patron returned payment?

No: Leave as estimate created untilpayment arrives

Has the Patron returned payment?

Yes: Process payment in Invoice DB

Create Payment Record in 3Db

Retrieve E-Doc File from Archives

Forward copies and invoice to Pa-tron

Finalize: Mail/E-mail/No Delivery Necessary

Inmate Copy Service Request Process

Chart G

Legend

Continued from Chart D

No: Locate District Court Information

Create UTP Record with District Clerkcontact information

Forward UTPto Patron

Finalize: UTP

Is this file at aCourt of Appeals?

Yes: Locate COA Information

Create UTP Record with COAcontact information

Forward UTPto Patron

Finalize: UTP